I started using Blue Leaf solely earlier last year. At first, my experiences were great because one of the owners is also a driver. It's a fairly new company and owned by women so I liked that right away, but I really really liked the owner that drove. The woman that answers phones and schedules appointments was always very nice and very professional.
There was one conversation, one awful, unprofessional conversation that I had with the other owner that changed everything.
I had an appointment scheduled and I received a voicemail the day before the appointment that they would not do the ride. A ride that they had provided before. So I called and asked what was going on. The woman that answers the phones put me through to the other owner. This is the only encounter I ever had with her. She told me that they would not do the ride because it required them to go from their county, to my county to another county. I said yes but it's within the 50 miles that I'm allowed so what's the problem? She got very belligerent and raised her voice. I asked her how she could cancel at the last minute like this. It would be impossible for me to find another company to pick up the ride on this short notice. She told me that it was my problem, not hers and she hung up.
I was furious, but I still had an appointment scheduled for that Monday so I decided that I would just talk to the other owner. Maybe this woman was having a bad day. They cancelled all of my appointments. With no notice. No email. No communication.
I'm actually thankful because I found a company that's much more accommodating, has more drivers and a very professional staff. I just couldn't believe this encounter happened from a business owner!
I recommend Wisdom Care Transportation instead. read more
