Absolutely horrendous service.
The OWNER of this salon has…read morestood me up not once, not twice, but four times. Most of the time not even giving me any kind of heads up or notice that she will not be there.
My final appointment I tried to make with her was to get roots fixed that she has been supposed to fix for MONTHS now so that I could take Christmas pictures with my son who is almost grown- I don't even know if we will be able to take pictures next Christmas.
This meant nothing to her.
She pulled yet another no-call, no-show on me days before Christmas (was too late to get in anywhere else) and hasn't called back since.
She's lucky I didn't sue in the first place- my first appointment she started with her irresponsible, lackadaisical behavior and had me keep my appointment with a barber (appt was with her originally) who in no way knew how to dye hair. This man thinned out half of my head, burnt a bunch of my hair off. All because she put us both in a bad position. He should've never even attempted what he did with my hair, shame on them both for not knowing better. Did I mention the color of my hair was 6 different shades of orange/off-blonde, with patches of black throughout (my natural color is close to black/very dark brown)?? Not cute or finished or a professional color job, whatsoever. He STILL charged me.
This owner hasn't even contacted me to apologize after this last "cancellation." I don't consider it that, this is the 3rd time at least she has stood me up completely with zero notice, zero compassion for me and my day. I worked the night shift and live across town, I had an appointment with her at 9am after working til 3:00am. I also had to work that night, on pretty much no sleep that was lost FOR NO REASON. Went across town, FOR NO REASON. Paid for parking, FOR NO REASON. She had zero concern for any of that, as I was left there til nearly 10am with the door locked and no one there. I not only confirmed the appointment, I confirmed it TWICE. She couldn't even answer the damn phone to let me know she would not be there, much less reach out to me. Zero respect for me, or my time as a customer.
Idk what is wrong with this owner, but this is the most unprofessional experience I've had BY FAR with ANY SALON IN MY ENTIRE LIFE AND ANY BUSINESS IN THE CITY!
Idk what ur on.....but you need to get it together. There is definitely more going on than some deaths in the family. I doubt someone died literally every time I made an appointment, and you can't be professional and respectful enough to show up after cancelling on me MULTIPLE times and after telling me that you would do my roots for free in the fall after YOUR BARBER messed me up? She only gave me one free service to make up for him burning my damn hair off and screwing it up for months. I've been trying to grow out my hair- his actions caused me to lose at least a year of growth. I hadn't scheduled with a professional salon in years to do my color when I made that initial appointment....and was left with what I got- a burnt head, feeling like I was going to be assaulted at times because this man was so persistent with the flirting and gross speech even though I was far from interested, I didn't feel safe my entire appointment and was never told by this man that he had no freaking idea what he was doing until the end of my appointment when it was too late. I'm also in recovery and this dude was offering me substances he would not quit. Thankfully I have a strong resolve, someone else wouldn't be so lucky.
She is incapable of keeping her word, do not even try to make an appointment with this selfish woman.
If I could give you all negative stars, I would. So much wrong with the entire picture. Get your shit together. ALL THE WAY. Or just close your doors. But don't treat good people like this- I was nothing but kind and understanding to all of you, but at this point this review is well-deserved.
I still haven't gotten a single apology or explanation for last time, I am a paying customer that they screwed over in the past and whom she owes a service to. Negative stars for this "salon." More like a trap house or part-time business she does for fun or shows up for the rich old ladies. But she sure doesn't show up for me, and didn't KNOWING it was for Christmas pictures with my son and KNOWING that she had already stood me up MULTIPLE TIMES and that I've been screwed over so bad as a customer that I very well could have sued them. I should've known from the first appointment just how unprofessional this place is, in every way.
There is no freaking excuse good enough for all of this and I have evidence of everything I'm saying- so go ahead. What you should do is take some responsibility. If you can't show up and can't even hire halfway decent people to do so, close your doors. Don't treat good people like this.
