We had an awful experience with Choncho's stand at Rumsey Playfield for the Ray LaMontagne show on May 31st. It was partially the fault of Bowery Presents who was running the show, I suppose. There were only three food vendors (Choncho, Moto Pizza and Asiadog) for thousands of folks. So perhaps there was too much demand and not enough supply. That said...
It started with my lady & I deciding between pizza, hot dogs and tacos. Tacos won and we unsuspectingly joined the line for Choncho. At first the line seemed expectedly slow for a crowded event. However, this turned into a 45 minute wait to just place our order. As we approached the front of the line, we saw another line forming adjacent to the cashier. This, we found out, was where you waited for your food after you placed your order. This turned into ANOTHER 45 minute wait! 90 minutes for poorly constructed and executed tacos. We could have driven to Los Hermanos in Bushwick and back in that amount of time. Many people, frustrated with the absurd wait, asked for their money back, which we would have done if we weren't so damn hungry.
This is why you don't let hipsters run food stands and why I'm frankly okay with Aramark doing their assembly line thing at larger events. The staff must have been stoned. They were cooking grilled corn two at a time! One girl spent a full 30 seconds applying cabbage to two tacos. We counted a full five minutes between orders being delivered. It was some of the worst and slowest service I've ever received.
When we finally got our order, it wasn't complete. We only got our tacos and had to wait another five minutes for cold corn and I got attitude from the cabbage girl who served up our order. We missed Ray's first song and had to gobble down our food so we could enjoy the rest of show. Overall, it was an astonishingly amateur operation that ended up tainting our otherwise pleasant summer concert experience.
About the food:
Grilled Mahi taco - Bland in flavor, too dry.
Carnitas (pork) taco- Decently moist, but lacking in flavor. Onions were cut into huge, unappetizing chunks.
PortaBlano taco - Best of the three taco flavors we tried. It actually had some flavor, but was served cold.
Elote (Mexican corn on the cob) - Under-cooked with hardly any mayo or cheese. Also served cold..
On top of everything else, they ran out of hot sauce.
In summation: Boycott. These fools do not deserve anyone's business. They have no sense of customer service and should be ashamed of even thinking they could run a business. They have thousands of miles to go before they get their sh*t together. read more