This is THE WORST place to take your pet. Our cat Izzy had a stroke on a Saturday night. We went…read moreto the hospital. You can't go in. You have to sign a clipboard. A tech came out looked at her and said "she's breathing ok". That. Was. It. Izzy died the next day. This place is useless.

waited for five hours outside in 80 degree heat, not allowed inside the building. never got my cat…read moreseen. I've probably exacerbated his condition by making him sit in the sun with me like this. Will never, ever be taking an animal here ever again. abundantly obvious they don't care if your pet isn't actively dying this very minute.

The staff was friendly and very kind. I lucked out and it wasn't busy when I took my dog in later…read moreafternoon on a weekday but by the time we came out it was packed. The prices are just insane but I guess for an emergency vet it's to be expected. Wish there was a location closer to me seems there is only one in the area. Creates a monopoly.

Waited over 4 hours for our dog to be seen for a post-neuter infection in his stitches - left there…read morewith a 1046.00 bill after they said our dog needed sedated to be examined - once he was sedated they attempted to load him onto a guerney - dropped him - grabbed him by the infected stitches area and put him on the guerney - then charged us for having to put extra stitches in (due to being dropped - his stitches were intact when we went in there). They are not caring medical professionals, but condescending marketers looking to inflate your bill with "tests" , "medications" and "procedures" to make hundreds of extra dollars at your expense. On top of it all they did such a horrible job, it resulted in us having to visit yet another vet to fix what they did with much more suffering to our dog and our pocketbook. NEVER AGAIN.

YES you should take your pet here if you would like them to die…read more Over 20 years of pet ownership and 12 pets ... this is THE WORST experience I have ever had with a veterinary clinic. I trusted this clinic with my sick dog, and they treated her with such carelessness and lack of compassion. During her visit, my dog was dropped while already in a fragile condition. The IV placement was handled so roughly that she was cut so deeply she had scars on her skin. Watching someone treat an already suffering animal, MY best friend this way... was heartbreaking. We were told her bloodwork, and samples would be back in 1-3 days, and based on that information they placed her on the maximum dose of pain medication and sent us off with the bill. When we asked reasonable questions about whether this could become a recurring issue, the vet gave what felt like a completely dismissive and patronizing response, reducing our concerns to, "Cancer is bad," and explaining what cancer is instead of addressing our actual questions. We weren't asking for a textbook definition... We were asking about our dog's future. After four days of complete silence, we had to call because our dog's condition was rapidly worsening. She was in obvious pain, losing weight, unable to eat, the mass was growing quickly, and she had started urinating on herself without the ability to even keep her head up. Only then were we told that the results would actually take closer to 1-2 weeks completely contradicting what we had originally been told. 1 week after still hearing nothing, we called again looking for answers. Instead of concern for our dying dog, we were told we needed to pay more money and that our bill for the tests was due. Even though we had already paid around $480 at the visit, for that testing and treatment. The lack of communication was unacceptable. The lack of urgency was unacceptable. The lack of empathy was unacceptable. At no point did anyone reach out to check on our dog or keep us informed. We spent days desperately chasing updates while watching her deteriorate. Whether the lab was delayed or not, the clinic's communication, professionalism, and compassion were entirely within their control, and in my experience, they failed on every one of those fronts. I cannot recommend this clinic to anyone. Based on my experience, I would never trust them with another animal. TO PET OWNERS - As my dog was pleading for help, scared and unable to understand what was going on with her, VCA failed us. Please do not take your best friend to this clinic. You will lose them.

Its an ED so the wait can be long depending on the level of emergency. Makes sense, right? Our wait…read morewas 3 hours so we left and returned this morning and we're taken rather quickly. Her eye was injured due to excessive scratching so a cone (e-collar) was installed, eye drops prescribed and conjunctivitis is the diagnosis. Let's hope after 7days, we have a healthy, well healed bundle of joy! Thank you ladies for caring for our sweet Topaz!

Our very sick puppy was treated & diagnosed as an inpatient for three nights for almost $8,000…read more They are excellent veterinary experts & they treat animals with love. Sadly our 7 year old Maltese puppy is living on borrowed time. We are going back again to see an internist for more advice and hopefully a miracle.

I've been to MedVet 5 times in the past year. One time was just for scheduling another for a quick…read morepickup. First point - I think the staff is great. Good Vets & assistants. I trust the Vets there. On the 3 emergencies I spent ~14hrs in their waiting room. It's a nice big clean waiting area with USB power & wifi and a Keurig & vending machine but WOW were the waits long. I fully understand the need to triage patients - that's very important, but I also suspect there is some sort of bottleneck in their system. Maybe I was just unlucky. Yes I'd use MedVet again, but unless your pet is bleeding-out - call in advance to estimate waiting time. Oh yeah - bring your wallet = not cheap.

This place is great...and here's why:…read more I'd never been here before but my buddy's dog got hit by a car & I arrived shortly after he & his niece were moved to a room. The waiting room was very crowded yet the mood was surprisingly calm & the staff at the front desk were warm & gracious. Dr Neely was compassionate, thorough & professional. She took the time to explain what they were doing with Leo & why. The comfortable, well-lit lobby offered free self-serve coffee & there's even an assistant (nurse?) who comes into the waiting room periodically to address family members who might have specific questions about their pet. Really classy operation!

So my dog had a case of diarrhea pretty bad. Normally she just gets over it but this time there was…read moreblood and I freaked the freak out. My normal that does not have Saturday hours so naturally I had to go to an emergency vet. This is who he recommended. And now I see why. Located on alpha drive in highland heights the building is big modern clean beautiful. There is a fee of $130 just for walking through the door but of course that applies to your overall bill. My previous that took every opportunity to load you up on any charge they can think of and I was prepared for the worst. The staff and nurses treat this place just like a regular human hospital they were pagers the systems are all new and updated very impressive. She took the complaint took my dog back for the heart rate etc then brought her back out I filled out some paperwork and was shown back to a room. Now they were busy and my weight was about an hour and a half so that's the only negative. The doctor came in and fortunately she's only going to need some tummy meds they did not try an x-ray they felt it was unnecessary they did not think that she had a blockage or anything like that. I got out of the place for less than 200 bucks All in. My last time at another unnamed veterinary emergency clinic ran me about a thousand bucks so naturally I was prepared for the worst and left pleasantly surprised.

To the staff at London Regional Veterinary Emergencey…read more Peter and I wanted to thank you for all the kindness and empathy that we received while we were witness to Dfer's sudden fall into illness. You are amazing people showing such care and support. It takes special people to deal with family members whose emotions are raw. Forever grateful for the time and support that the vet provided while we came to the difficult decision of what was the best path forward for Dfer and us. It truly takes special people to work in your environment. Also for the retrieval of Dfer's body from Gateway after we had changed our mind about having him cremated. This has given us such peace to know that he is buried in his favorite resting spot. Lots of love, Marlene & Peter P.S. The card was sooo very thoughtful!

I called to put my elderly cat down. I asked how much it would cost to euthanize. My cats. Lady…read moreproceeded to tell me it'd be $138 plus $50 far as I'm concerned purposely neglected to tell me that it was gonna cost another $280 walked in did what had to be done going to pay the bill find out they jacked me lured me in with lies on the pricing and then turned around and was like oh I'm sorry I forgot to tell you I assumed you knew as if people euthanize their animals every fucking day and they should know this information I highly recommend you take your animals somewhere else. Don't deal with scammers. Do not come here. If anyone goes there you know anybody who needs to go there do not I repeat do not deal with these people. There is a garbage way to run your business and they should be ashamed of themselves if I could give a negative star review I would this is the biggest trash company I've ever had to deal with says a lot the lady behind d the counter should lose her job shady af

This was our second experience with Gentle Farewell. Our 1st was over 4 years ago, for my eldest…read moreson's fur baby, and it made a very difficult time peaceful and comforting. The vet who came, sorry I don't remember her name, was nothing short of amazing! Her words assured us we were doing the right thing. "You are giving Nina the most difficult gift that you have ever given." When it came time for my youngest son to say goodbye to his beloved Ryker, we didn't hesitate to call Gentle Farewell. Unfortunately, we did not have the same comforting experience. Dr. Parker was not unkind, but we certainly didn't connect with her glowing testimonials on the website. All 5 of us present, found her to be competent, but clinical and a bit rushed. Maybe she was having a bad day, but we certainly weren't left with the same feeling of empathy as the first experience.

After nearly 18 wonderful years with my precious little girl, I knew the time had come to say…read moregoodbye. I wanted her final moments to be peaceful and free of stress, so instead of going to the vet clinic, I scheduled a home visit with A Gentle Farewell. From the moment Dr. Orlando stepped through the door, her warmth and compassion filled the room. She was gentle, patient, and everything you would hope for in someone guiding you through such a difficult day. She took time to explain each step with care, always pausing to ensure I was comfortable and understood what would happen next. Saying goodbye is never easy, but Dr. Orlando's kindness and respect made all the difference. She treated my sweet girl with such tenderness, giving her a calm, dignified transition over the rainbow bridge. Though it's a moment no pet parent ever wants to face, I am deeply grateful to have had Dr. Orlando's support. I would wholeheartedly recommend A Gentle Farewell to anyone who wants their beloved companion's final moments to be filled with peace and love.

Had to wait for hours in order to see a vet (roughly 3 hours) it seems they are short staffed. When…read moreI called a week later to check in, they lost the medical records of my pet. Later it was squared away but still a major red flag. Overall, I feel like money is their main prerogative instead of truly helping the animals. That may not be true for the individual vets themselves but instead the business owners may be seeking to make a larger profit than what's necessary.

Called asking them questions about animal vaccinations, they blocked my phone! Worthless veterinary…read moreclinic.

I have checked pricing and I end up ordering online for my pets needs. It's nice getting things…read moredelivered! Highly recommend! Prices are good as well!

I went to write a review on this place on Google but it wouldn't let me cuz I already reviewed them…read moreon Google. I can't say enough about this place. The staff there are amazing!! One of the very few places that actually still have good customer service. I go in there once a week at least to pick up my online order for my ferrets. This place is the only place in Erie that never run out of stuff my ferrets need. They are on their sh**! And so frickin friendly. Esp the younger staff. Like I said I just can't say enough about this place. Petco pls keep this hard working, friendly and helpful staff in your store!!! Thanks for all that you guys do!

We took our dog for a grooming appointment in October. When we picked him up, the first thing the…read moregroomer said was that everything had gone fine and that there were no problems. We brought him home and he was acting strange. He was extremely withdrawn and when we tried to pet him and our hands got near the back of his neck, he would yelp. We parted his fur trying to see if we could find anything. At that time there was nothing visible, or maybe we were not looking in quite the right spot. I called the grooming department and asked for the young man who had groomed him. I wanted to let him know how our dog was behaving and ask him again if he was sure that nothing had gone wrong. I was told that he was gone for the day. About a week or so later, we were petting him and felt a rough area around the back of his neck. We parted his fur and found black scabbing and as we parted his fur more to get a better look, his fur started falling out in that area. The area also appeared to have some yellow coloring. We took him to our vet who shaved the area. I told her about his behavior immediately following his last grooming visit and asked what could have caused it. She couldn't say for certain but thought that it could have been caused by either a burn or cut. She also said that the wound would result in that area of skin coming off. I now went back to the store with pictures of the injury and asked to speak with the manager. I explained that I wasn't seeking any kind of compensation, but wanted to explain the circumstances and make him aware that there was a strong possibility that our dog had been injured during a grooming session there. He was polite and asked me for information such as who the groomer was and what date was my dog's appointment and if I had asked for any special products to be used on my dog that had never been used before. I gave him the information and also stated that to my knowledge, no new products were used. I also let him know that my dog had been to the vet and what they had said. He said he would follow up with the groomer. There was no follow up call made to me to let me know if he was able to figure out what had happened. It has now been six weeks since my dog's appointment and the scabbed skin finally came off revealing another scab underneath, so he is still recovering. I rarely leave reviews and debated about leaving this one. I cannot irrefutably prove that our dog was injured during his grooming session. I only know that his behavior was completely normal when we dropped him off and was extremely abnormal after we picked him up. Then, shortly thereafter, an injury became visible. He was not left anywhere else without us present during that entire timeframe. He is an older dog so he is not super active and wouldn't have hurt himself playing. Again, I cannot prove he was injured during grooming but at the very least, the circumstances are, in my opinion, suspect which is why I finally decided to write this review and share my experience.

This store should be closed. They have shortened business hours because they say they are short…read morestaffed. This past week I went to pick up supplies for my bird and the animals were absolutely neglected. Bird cages were filthy with waste everywhere and fish tanks were covered in algae so much so that you could not see in them. I am assuming this is from the short staff but , animals are being neglected there. The three employees in the store were all unprofessionally talking about other staff. Someone needs to step in and help the animals who can't help themselves.