Mom fell again. Due to the nature of it the hospital said a skilled nursing facility was not…read moreenough. This was one of the options they gave us, and I received a recommendation for them, so this is where she went. The facility looks like a hospital. The room was relatively spacious with features typical of a hospital. Mom said the staff was great. From my limited interactions with them I would say they seemed on top of things. She thought all the nurses and therapists were great, and they all said goodbye, calling her by name, as she was wheeled out the door. Her only complaint was that the food was mediocre. I didn't try any so I can't comment beyond that. Hopefully no one I know ever needs this, but if they do this appears to be a good choice.

I was transferred here from Chandler Regional Hospital. The quality of the care I've received here…read moreat Encompass has been exceptional as the nurses, techs & therapists are all kind, professional & highly skilled in providing exquisite care to their patients. The food quality and choices also far exceed my expectations. It's definitely no wonder why Encompass Rehab Hospital has received so many great reviews!

I stayed here for a month following a hospitalization for a knee infection that became septic and…read morerequired continued antibiotics. I thought my care was very good. The people were really nice and they worked very hard. You need to realize; however, that this is not a resort. They assist a lot of people, with different needs who require precise medical care. There is a degree of "regimentation" with med time, meal time, shower day, therapy time. They do try to have some fun with posted activities to try. I am now looking at additional surgery on my knee and I would not hesitate returning to The Center at Val Vista for my recovery.

Although we did not select this facility for my husband's care, it remains on our short list. It's…read morea newer facility. Patient rooms are on upper floors. Rooms are nice, but don't offer refrigerators and microwaves. Family can provide them. They offer personal services as well as quality health care and therapy. The tour was thorough and everyone we met seemed happy. Very clean facility and updated.

Excellent care, good nurses, good, courteous front desk staff. Limited food choices, but excellent…read morefood service.

Excellent facility. I was in for broken hip and femur. the whole staff, nurses, CNN,CNA PT and…read moreOT were excellent. very caring and so helpful!! very professional and I felt I was getting the best care possible! Absolutely highly recommend!!!

I was paralyzed in 2019 while working as a heavy machine operator for a mining company. After I was…read moreable to leave the hospital I ended up staying at Santé for years (off and on) & it's the only physical rehabilitation facility that I will go to. I have had the displeasure of staying at 2 different PT rehabs before I ended up at Santé & you would not believe the horror stories I have from those places, just unbelievably awful (Both stank of urine & feces the moment you get passed the front desk.) & Sante was like a Godsend for me. Let me start with the facility 1st. The place is very nice. They have a Starbucks Cafe, a full gym staffed with friendly & knowledgeable physical therapists that will work with you everyday, a full restaurant, and most importantly, HUGE SPACIOUS INDIVIDUAL ROOMS equipped with a flat screen tv, a mini fridge, a kitchenette, a microwave, and a nice big full size bathroom for my wheelchair. Next let me tell you about the staff. Everyone there is so friendly & polite. I stayed there for years & most of the staff stayed there and are still there since I first went to Santé in 2019 (That should tell you something. Most nursing facilities are like a revolving door when it comes to the staff). I'd like to mention some names of people who really became friends of mine while I was there. Marlin, Brian, Aiden, Catalina, Sharon, & Kimberly from the CNA team are all excellent at their jobs & true professionals. These guys went over & beyond their duties for me & I thank God for their help, they truly are the best (You need to trust me on this, at other places I've had criminal's & people who just don't care & I never got that at Santé. They were always good to me). From the nursing staff id like to mention Betty, Jose, Fennela,& Elizabeth. These nurses are top notch. They actually care about the patients & they don't treat you like a person that they have to deal with, they treat you like a person & that is so rare in healthcare especially post covid. If I had to complain about anything it would be the food. When I first went to Sante in 2019 they had an extensive menu with lots of options & the food was actually good. I left for a year and when I came back the kitchen had really gone down hill. You know it's not good when the employees don't eat from there. I talked to the main chef Daniel & he told me they cut his budget drastically & the quality of the food suffered as a result so it's not his fault, corporate is always looking to save a buck & they shouldn't do that with the food, it's kind of important for those who have to stay there for long periods of time. I was able to eat there everyday if I wanted to but I ordered delivery most days because the food was nasty. There are so many others I am forgetting to include but the staff for the most part is amazing. If you are looking for a nice place for yourself or a loved one look no further. It doesn't get any better than Sante of Mesa. Other places will put on a show for you & trick you into staying there thinking it's a nice place & then when management goes home the night crew will come in and they are terrible, sometimes even abusive. This doesn't happen at Santé, they even have couches in the rooms with pull out beds so you can have a loved one spend the night with you, they welcome it because they are fully staffed at nighttime and don't leave you with a skeleton crew like everywhere else. At least that's been my experience. Last but not least I'd like to thank Kristina the maintenance manager! Kristina is an angel walking around on earth. She totally gets me & we were friends (she is another 1 who has been there a long time.) She will make sure everything in your room works & she keeps the place nice. Management is also great! If you do choose Santé' make sure you don't get Irene as a nurse. She is a nurse at Santé who doesn't belong. She is the only one I ever had a problem with & it was like she liked to pick on me. I honestly never did anything to this lady & for some reason she was always rude & unprofessional. Whenever I would ask for her she literally took an hour or longer to get to me if she ever came at all. I would ask her to change my folly catheter in the morning time and she would blow me off all day & try to pass the work on to the night nurses. The worst part about working with her is when I would ask for her help I could actually hear her just talking & laughing with the staff instead of attending to my needs. She made some of my days very bad & I always loathed the days I had her for a nurse but she is the exception, all the other nurses there are great, especially the ones I named. If you have any questions feel free to ask me, I will answer any questions truthfully because I know how important it is to put your loved ones into a good nursing facility & God willing I never need to go back but if I ever need to stay in a nursing facility again Sante is where I would go. I hope this helps God bless!

I am unable to recommend this facility in any way. The pictures of the building look good and are…read moreaccurate. But the building is not why my family member was there. Discharge was a welcome relief.

This facility is the best I've ever seen! The staff is so compassionate and they care so much about…read moretheir patients. The therapy team is the greatest and so supportive. You can see everyone here puts in a lot of effort to improve the building and their care everyday. I would 100% bring my loved ones here if they needed a rehab!

On the surface everything checks out, but good luck being able to reach your loved one that's…read morestaying at this place. They are not consistent with answering the phones. I have literally had to drive over there early in the morning to check on things. On some days the staffing is light so you can't find any anyone around. It's very disappointing.

After a boating accident causing a spinal cord injury (diagnosed as Central Cord Syndrome), three…read moremonths in a rehab hospital, three surgeries, 2 titanium rods, 10 screws, a TACC line, a wound vac, and a catheter my husband started his stay at Montecito. During his stay, Morgan and the administration at the time made sure Rob had everything he needed. There are many many nurses and CNAs that helped Rob 24 hours a day but Michelle (Charge Nurse) and his all time favorite nurse Tony made sure his care (both mental and physical) were their top priority. Then came both the PT and OT teams!! Let's start with the Dynamic Duo (techs Britney and Courtney). We will never forget them helping a 6'4 300+ man into a Hoyer lift and transfer him into the beast of a wheelchair every day with smiles and laughter. Then came meeting Kyle and his staff who worked with Rob every day until he could stand with assistance and was working on rolling over. There were many adventures, laughter and missed steps in his journey but he couldn't be where he is today without this amazing group. The OT staff Jordan, Emily, and many others helped him gain confidence in using his hands and giving him knowledge that he will gain dexterity when he put in the work. It has now been almost 2 years since his accident and my husband has made huge gains! He's now standing by himself and walking short distances with canes and walker. Though the journey to a full recovery is still in the works, we know he wouldn't be as far as he is without the Montecito Team.

This place is a joke! My brother has been there since June 25th with no improvement . It's now…read moreOctober 21st and I want him out of there. I've spoken to an administrator and case worker with no change in his care. He's had c-diff, pneumonia, won't eat because the food is awful, always thirsty, and some of the staff are absolutely horrible! The communication from the doctors is horrible. I will be filling a complaint with the state. This place is the absolute worse place!

My dad was a patient here. Beautiful facility, excellent nursing and therapy staff! Excellent!read more

Spent 10 days (5/5-5/15) at this rehab center and I can honestly say I made the right choice from…read moreday one. This is my second time here, and the level of care is just as outstanding as I remembered. Special thanks to Ms. Keirstin for always bringing positivity and making patients feel truly cared for. Huge appreciation as well to PT Cayley and Michaela--both were incredibly patient, supportive, and instrumental in my recovery. I feel like a new person because of them. The entire staff creates a positive, welcoming environment. The gym is full of energy and encouragement, and you truly feel at home while healing. I also want to recognize the overnight nurse who went above and beyond--checking in multiple times during the night and making sure I was comfortable right up to the end of her shift. I highly recommend this facility without hesitation. Exceptional care, compassionate people, and a real impact on recovery

I was there for 3 weeks after I survived meningitis. The entire staff was great. The doctors,…read morenurses, therapists, and everyone that worked there were great. The food was really good. A lot better than I was expecting. The fact that I wanted to go home was no reflection on them. I was away from my home for a month and wanted to be in my house again. I highly recommend Alta Mesa for rehabilitation.

I was a patient there last fall after a surgery, had physical therapy. The therapists were fine but…read morethe staff not so much. I had a urinary tract infection which they didn't get around to treating, wrong antibiotic, needed both a culture and sensitivity to find what works, until just before I developed urosepsis. They missed the signs but my friends noticed immediately that I had become confused, convinced them to call an ambulance to take me to the hospital. If my friends hadn't shown up, I would have gone into septic shock. Plus the hospital found benzodiazepines in the toxicology screen. They weren't prescribed. My daughter was very upset as she almost lost me.

FOUNTAIN HILLS RECOVERY When drugs happen in your life,…read morefirst it's hard to tell cuz druggies are very good liars. If you're reading this bless you and good luck. With the new drugs being dumped in our country (fentenayl) it comes down to paying for good therapy or paying the mortician, period. I am a retired owner of a large NYSE investment company and I know good professional service dealing in intangibles. Sandy and her staff are as professional as you can get, smart, experienced, all with true empathy. Their guidance and constant communication are a true beacon in a difficult time.

Desert mountain Scottsdale facility The duty of care for…read morethe first 24 hours is extremely crucial. Vitals including heart rate and change in heart rate at anytime could be the difference between life or death and should be monitored at all times. Emergency services getting to a patients room should not be 'confusing and complex'. Also critical is that any CPR administered should be done on a hard surface not on a couch or bed.

Mom had a stroke and went here to rehabilitate. The nurses…read moreand support staff were extremely attentive. Mom reported they were friendly and came when called, right away. Food was good for hospital food. She loved the Mac-n-cheese lol. PT, OT and Speech had her up and moving everyday. Case manager was in constant communication and showed great concern for mom. She also took time to explain insurance and policies with me. Admission, front desk all were amazing. I will re-edit this to include more names but Adel, Dr Wong, Sharon, Wilshaun and many more were extremely helpful and kind. They only reason this isn't 5 star is the release information says Mom can walk 7 feet and do things she just isn't quite able to do. She is only standing a little since coming home. I wish they would have fought to keep her a little longer. But we are working on continuing her Exercises she learned there. We had a very bad experience with a skilled nursing facility I would suggest this place and acute rehab 100 times over. Dignity is full of loving, caring, dedicated people

My husband got good healthcare and the physical therapy was excellent. The only issue I have is…read morethey recommended Arizona Home Care for his IV home care and physical therapy and I have been on their 24 hour helpline, for over two hours, to ask a question and no one answers, no answer to my voicemail as well.