Got my nails done there and they all broke apart the next day, service stunk and it was expensive!

It was the fastest gel pedicure I ever received. She didn't even give me a massage. The manicurist was kind but the service was rushed and incomplete. read more

Chocolate Nails gets the job done. They are efficient and care to their customers needs. I appreciate that they have enough staff so there is rarely waiting time for walk-ins. The staff is respectful. read more

Totally screwed up my nails. Have to have the acrylics removed by another salon. Place has TOTALLY gone downhill! read more

I mean, I could start with the fact that the gel nail polish that looked pink on the sample was clearly either old or not shaken or something was wrong with it that caused it to have this horrible translucent effect that looks like I have some sort of shimmery foot mold. She knew something was wrong too, because she insisted on adding a 3rd layer of color - why? To try and cover up what was wrong. But I think the main takeaway is that the woman literally cut my toe when she was doing my pedicure and acted like nothing happened. Literally the WORST pedicure I have ever had. Avoid at all costs. read more

Chocolate Nails & Spa - There was no gold shimmer effect in this polish. Wtf is wrong with their products? - Nail Salons Near Me - New Windsor, New York

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Today is the last time I'll come here. Their prices have gone up a lot. For a simple fill, no design, and a basic pedicure, I was just charged $106. And the nail tech who did my acrylic fill kept cutting me with the file and rushed through. read more

When she finished she asked if I like it. I told her no, pretty color but her shaping/filing was bad. She told me my nails being short was the problem ‍ my first time here and I won't be back! I should've listened to many bad reviews which I seen on here. read more

Chocolate Nails & Spa - Worse "Gel powder" mani I ever got. - Nail Salons Near Me - New Windsor, New York

Was there yesterday for a pedicure and the tech cut my toe, I said you cut me, she said it is OK but my toe was bleeding. I said you need to do something and she tried to clean it with a dirty towel. I do not think the tech was licensed! Might have to call DOH read more

Every time I get manicure and pedicures they are amazing. I love the pedicures the most, they take their time with massage and my Polish lasts a while. read more

Chocolate Nails & Spa - Ombré powder manicure - Nail Salons Near Me - New Windsor, New York

Worst nail job I've ever had ever! I will never ever ever go to Nail Salon again! Every time I send something this woman laughed at me and she painted my nails and I didn't like the color and wanted to change the color and she tried to charge me an additional $20 to remove the color I have never experienced such a stressful visit to a nail salon ! My nails French and the lines are crooked do not go here and waste your money read more

Chocolate Nails & Spa - French ugly nails - Nail Salons Near Me - New Windsor, New York

Only went here because my nail tech was super busy today. They were nice. However, I do not recommend & please listen to reviews. No safe Covid practices except everyone wearing face masks. I did not once see anyone wiping down their stations or equipment. I had to ask the woman to wipe down the station prior to pedicure. I've went to several nail salons my whole life, even in the hood but never have I experienced a nail tech using a paper towel in between my toes to paint them instead of proper toe separators. I couldn't believe it! If you want a cheap pedicure, go for it. More like a foot bath. read more

Chocolate Nails & Spa - Did not get the rest of the scrub off my skin; noticed when I left - Nail Salons Near Me - New Windsor, New York

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best prices and best nails. I'm from Bayside Queens but I try to come up to Chocolate nails as often as possible because it's just so great. Everybody there is so kind to me and they give me the best service. read more

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very rude after paying over $180 in services they tried to guilt me into leaving a larger tip In the past I have tipped $30 on $50 worth of services. I explained that I tip what I can afford. The "lady" was very rude and kept pointing at receipt and reluctantly returned my card. read more

I don't think I'm becoming back here again! Last time I did a pedicure I was given Maria for my technician. Maria was horrible! She rushed through my whole pedicure and for my 10 min massage she was putting her tools away and organizing all in between. It was more like 5 mins. It was a waste of my $ Now today I figure I would give the a second try since my daughter told me there are some good workers like coco and yoyo. I came in they gave me Emily and this is even worse then past experience. Just taking off my gel she burned me horribly with the drill. The when she was pushing back my cuticles she was jamming the metal tool in my toes. I said ouch many times.. she rushed through my pedicure. It's been about 15 mins and we are already doing polish! I'm so upset. When you get a pedicure you look forward to pamper and relaxing. This was everything but. I don't think I'll ever come back here !!!! read more

The service is good, I do not need to wait that long, enjoying I'm here, The price is a little bit expensive. read more

Chocolate Nails & Spa - I like it is fast good service, I love to come back next time. - Nail Salons Near Me - New Windsor, New York

I went to their nail salon to get my nails down with gel manicure and regular pedicure. I was charged 63$ and look at my nails 3 days after read more

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Waited 40 minutes to be attended to, and I had an appointment. I had 2 nails that were broken and told the nail tech that I wanted nail tips on those fingers. Nail tech did not put tips on and proceeded to apply gel polish. When I questioned her, she told me that if she had to remove the gel polish, I would have to pay $8 per nail. It's absolutely ridiculous. She also did not know how to file nails. Each of my nails is a different shape. I kept telling her, and she just didn't get it. I WILL NOT come here again. Incompetence + overpriced services = lost customer! read more

Be careful if you get a gift card. My daughter got me one from the New Windsor location. I got a great pedicure today, but when I went to pay, they would not accept the gift card and told me that due to the signature I can only use it at the Monroe location. So disappointed because they did such a great job. Hopefully Monroe will honor the gift card, otherwise I will need to find out how to get reimbursed. read more

I needed a nail repair and lady at front desk (Chanel sweater) was RUDE and asked me if I did my nails there ( what does it matter?) I'm paying her to fix it anyway. Then she told me to pick a color and she was rude and had me find it on my own. If I'm showing you what's on my other nails why can't you just help me? Once I sat in chair she started to repair my nail and told me it was going to be $8 and said , Is that ok? Like I have a choice. Lol I've never paid $8 to fix one nail. I will not be coming back here. Also I always am a good tipper but not leaving one Rude and over charged me ... read more

I was a customer since their grand opening. The empathy and care they put into my nails was 5 star. The last two visits alone, will be why I won't return. First, I came in just for a fill. walked out paying close to $50. For the first few years first broken nail was free, now it's not. $5. next a fill is $37. Now the color.. $10. Also to have it matte like the display had it.. which was why I picked it.. another $5. $15 for just the color. Nothing special. No design. the color turned out horrible! Muddy beyond belief and attracts dirt like it's sticky. 7 days later one already breaks. I go back in and tell them I want the color taken off because it's so bumpy and muddy looking as well as the nail fixed. She said the muddy look is because it's matte. So I pay $5 more for the display style which didn't look muddy to have mine look that way? Who would pay for that? So I sit down and say I just want it off THATS insane. and she adds that to remove it I'm to pay ANOTHER $10. And for the nail too! I have come in after one broke many times and was never charged and after confirming my nail color was muddy by saying "oh yeah matte does that to the nail" I'm to be charged more? So $60 total to walk out with blank nails? So I got up and walked out. I was a loyal company since the very first day. Now when someone asks ill never say how great they are and how much they work with you. It's not for the customer anymore, it's for the profit. This was the only nice thing I could afford to do for myself. I feel scammed. read more

This was one of the worst places I have gotten my nails done. I knew my nails were sort of short and wanted almond shape but I told the nail technician that whatever shape she thought was best to with with I'd be ok with. Long story short, she filed my pinky nail down to the nail bed and only left a pointer on the right side of the nail. She then proceeded to tell me almond nails wouldn't work. Ok, fine but what do I do about the pencil tip nail you just left? She told me I would now need a tip on that nail and it was an extra charge. I'm sorry? Extra charge for a perfectly good nail that was not filed to a mountains shape because you went too hard. No thank you. I went to leave and the owner took over and did my nails. She built my nail with powder even though I spent weeks growing them. She did a good job. My mother was there also, I left her to go shopping and she told me when I picked her up that the woman doing her pedicure told her "oh your feet aren't too bad, I don't need to do much. Can I offer you a massage for $10 extra dollar?" Mind you, my mom was explicit and stated she just wanted a good cleaning of her toes. Overall horrible experience and I would never go back. They are rushed and not experienced. read more

Fastest manicure of my life- the place wasn't even busy and she acted like she had 50 people waiting on her. She only did 2 coats of polish and then basically treated the top coat like the cuticle liquid and just plopped it on my nails. Then as my sister was paying another worker comes up to me asking for her tip? For a $15 manicure I wasn't expecting the works but this was just the most ridiculous experience. read more

Chocolate Nails & Spa - Nail Salons Near Me - New Windsor, New York

Poor waxing, took too much hair off without asking 00000000000000000000000000000000 read more

Usually i have a decent experience but idk.. i think im done here. I felt so rushed and the lady taking care of me was so rough for no reason. There was an abundant amount of staff and like 4 customers in the store with no line. I really wish she took her time and was a little more gentle with me. I'll probably check some other nail salons out in the area. read more

If you are in a hurry for a pedicure then this place is for you! In and out in 15 minutes for a basic pedicure with polish. Still looking for a great place to go for a relaxing pedicure , where they actually talk to you.... in English . read more

Probably the worst pedicure I have ever had, aside from the workers being pleasant, I can't say that one thing on my pedicure was done correctly, just terrible read more

I've gone to this salon for two years. And there have been times they have made minor mistakes. But the last 6 months have been horrible. My nails have looked atrocious and they are so rude. This last time I came in I did the math and my total was supposed to be 83 dollars and the charged me 108 Bc I got sparkles. And they made those look shitty too! This salon is so bad I don't recommend. I will never be coming her again!! read more

My first experience with Chocolate Spa & Nails was enough to make me a new customer. They are clean, have a great supply of all the newest nail treatments and colors, and the staff was appreciative and happy. read more

Went to Middletown location was charged $45.00 for a horrible spa pedi 15 min then done worst spa ever must be the very expensive chairs & rent Steer clear of this scam place , just pissed my money away read more

They never listen I constantly have always had to repeat myself 3x everytime I go to get my nails done.. I tell them "do it exactly the way my nails look now." They start doin em opposite of what I tell them.I say to do it a certain shape and they don't listen.I tell them not square and bulky and they don't listen.. I tell them to cut em down a little bit they don't listen.. all in your face jumping down your throat telling u to put the stupid mask on.They never ask nicely.Receptionist has a temper problem got all nasty and temperamental when I went to pay.. I called her out on her nasty attitude and slamming shit.. I am never going there again bc of all those problems.. like wtf is so hard about listening to something so simple ? They also cut me a few times & screwed up on my payment when I said SPLIT THE TOTAL IN HALF & USE THESE 2 CARDS I HAVE.. since the tech screwed up with cards (fixed it thank god) that was the icing on the cake.. YOU PEOPLE NEED TO START LISTENING.. receptionist at the desk asked "why no tip." YOU ARE NOT SUPPOSED TO TREAT YOUR CUSTOMERS LIKE THAT & ASK "WHY".. outrageously unprofessional !! read more

I've given this place a few chances thinking it was a fluke and I'm consistently disappointed. Today, I was robbed by Chocolate Nail Spa and will be disputing with my bank. Was charged for a design/ pedicure that kept smudging as tech did the work. Was told by manager to come in next day to fix for free and waited 48 minutes to be told to fix my design it would be $5 extra. No accountability for the fact that I had to leave with a smudged pedicure the night before due to them closing, and then the next day I didn't get my pedicure fixed because I refused to let them charge me another $5 for their mistake. I also had the receipt for service. Also note, they were fixing a woman's nails that was messed up for the 3rd time that week. I had my apprehensions about this place but this confirmed it. Steer clear! read more

The last time I went here I was going to write a bad review. But I decided to give them another chance. All the nail techs have different techniques there. Anna did my nails this time and although we couldn't understand each other she really knew how shape my nails and cared about her work. Will be going back only for her. read more

My DH bought me a certificate for Christmas as they had such a vast array of services and it was a day spa. I called several days ahead of time and had planned out what services were going to make the most out of my certificate. 60 minute massage, 60 minute facial and organic pedicure - about 35 minutes. When I arrived I found the spa to be very open and airy. It looked neat and there was no one waiting in the waiting area near the check in desk. The attendant at the desk seen my time scheduled in the book, but there seemed to be no rhyme or reason as to which service I was to have first and it took a few minutes of her leading me towards different areas of the salon before they settled on me getting my pedi first. I guess I kinda wanted a definite plan that the right people were scheduled for my services desired...so I wasn't sure what to expect. Pedicure- "Organic Spa Pedicure" the nail tech wore proper protection and the instruments were sterilized and in their sealed bags. She did a very good job picking out the toes which had ingrown cuticles or built up skin and was very careful and skillful cleaning them up. Being on my feet 8-10 hours a day I have bad calluses and she did a good job taking off enough and not leaving me sore. The leg and foot massage could have been more intense, but that's just my preference. She followed up with a short pass with the hot stone - could've also been longer. All in all it was about 35 minutes. There was a great variety of polishes: Essie, UPI and some nonbrand and more Walgreen variety. If you're going to have TVs and 3/4 of your clientele are women, put HGTV, Bravo or something on...it was on Taken and then Transformers..just saying. Facial - "Deep Cleansing" 60 minute facial. In a room near the front of the salon. The woman doing my facial was quiet and gave direction when needed. She did a number of passes over my face, took out blackheads and applied a mask. While it was drying she gave me a nice arm and hand massage which wasn't in the description so it was a nice touch! After the mask dried, she pealed it off, wiped my face and put a light lotion and spritz over my face. THIS WAS MY FAVORITE SERVICE! I didn't see what brand of skin products she was using. Massage - Normally - at the day spas and massage therapists I've went to - they have you fill out a release form which had a body so you could circle areas to avoid or areas of specific tenderness. Also, usually the masseuse/therapist will introduce themselves take you to the room where relaxing music is playing and set some ground rules. How naked ya want to be, where the bathroom is, and how deep ya want your massage to be. There was NONE of that. I got the feeling that they guy drew the short straw. He seemed to not really care and barely spoke to me, led me to the room and told me to get on the table face down. I decided to do the 30 minute massage as I didn't know how this was going to be. He didn't lay down any of those ground rules so I left everything on. I don't think he was certified as a massage therapist and didn't see any certificates. It was more like a decent back rub. Overall, i didn't get the day spa vibe. Not quiet enough, theyskipped the relaxing aspect of the music, essential oil use in the facial and massage rooms and overall feel. More like a good nail salon. Go there for nails or facial - skip the "massage". read more

Do not recommend! Appointments mean nothing here, they took me and my friend 40 minutes late. They sat me in a pedicure chair that was covered in nail dust and the girl gavee an attitude when i asked her if she can please clean it off. She put a hot towel on me that was so hot it almost burned my skin. When she was done and i she came to give me change she lingered until i tipped her then disappeared. I had to let myself out of the chair (im pregnant) and go find the drying table. To make matters worse my friends lady overcharged her and she woke up with a toe infection. They were rude and not understanding at all when she called the next day. read more

Really disappointing. I gave this place many chances. The one time I went Aaron did a very nice job. The next time I went, a lady did my nails and rushed and did a very sloppy job. I'm not one to complain so I didn't say anything. Whenever I do my eyebrows there, they can't ever make them even. I won't ever go back and I wouldn't recommend them to anyone. read more

This nail salon lacks consistency. It is hit or miss.. I went to this nail salon with my 15 year old daughter today & Her nail technician was rude and they did not give us time to pick our nail polishes.. they were rushing us and told us that we needed to go soak our powder off . In addition to that, my nail technician cut me twice with the electric powered buffer. read more

Only good for pedicures, got sns powder on hands twice the first time she was in a rush and cut me multiple times badly, gave them a second chance i got sns powder with tips and every nail is a completely different shape and just looks terrible read more

Chocolate Nails & Spa - Nail Salons Near Me - New Windsor, New York

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Been going since I moved to the area. I think only once I didn't like my nails the staff is very nice and they will definitely fix something no problem if you don't like it . They are clean . I have had every thing done here nails , pedicures , lashes ! read more

BUYER BEWARE!!! This was my second time there and the technician did a mediocre service to say the least. Afterwards I asked to speak to a manager there of them got in my face and asked me WHAT DO YOU WANT?? I was embarrassed as they gave me dirty looks I wanted to ask for the lady that did my get the first time she was excellent! I wanted to make an appointment for her next time. They said I couldn't speak to the manager.. when I was there the first time they got into an argument with a mother that had to run take care of her sick daughter at school. She was there 5 min getting a pedicure and they made her pay for the entire service. She had to go it was an emergency and they were arguing in the salon... she paid them and ran out the door. My heart broke for her.... Buyer beware.. read more

First time here and had a great experience. Was nervous to go in on a sunday especially to a new place but I really needed a fill. Judy took her time and made sure my nails came out perfect. I even got the paraffin wax and free massage, which I was not expecting. Most places charge extra for that. Will definitely be back again real soon. Thank you for being the open on sundays!! :) read more

Chocolate Nails & Spa - French gel manicure with acrylic - Nail Salons Near Me - New Windsor, New York