Contacted Lake Erie Chimney Sweeps to clean my residential chimney based on previous acceptable…read morework. I paid $140 and was disappointed to find that they while they had cleaned the Flue Liner, they had not cleaned the creosote from the brick in the Smoke Chamber. I have left 4+ messages and did finally speak with a person who assured me that they would return my call which has not yet happed. I have attempted to reach out to this business but they appear not interested in responding to my concerns. I frustration, I have also submitted a complaint to the Better Business Bureau and will probably end up buying a chimney brush at Home Deport and finish the work myself. Older and wiser - Creosote Marc

Heads up - I would strongly avoid using this company for your needs. I called to have the flu for…read moremy wood stove cleaned and inspected. The owner showed up at my home and the first thing I noticed was he smelled of alcohol as he greeted me. He said he remembered my house from a previous owners call for service a few years back. I have a wood stove in my basement and he went to "Inspect" it. What he did was open the door of the stove peer inside with a flashlight and said this looks fine, like it hasn't been used lately (It was but not by me but by the previous owner I bought the house in April of this year). He talked a bit and among other things told me the stove pipe going into the wall could easily be removed, but he never removed it to look in the flu. He then said he would go up top and have a look down to see what it looked like from there. This gave me some concern as he was clearly under the influence. I heard him on the roof briefly but have no idea if he really looked down the flu or did any type of inspection as he was off the roof before I could even get outside. He said I was fine to burn wood and use the stove and he would give me a receipt stating it was fine to use and that he had completed an inspection. He was going to charge me $79.95 for this service but he said give him $60 cash and he would mark it paid in full. I did and he left. I later went down to the stove and pulled out the pipe, which he never did, and discovered 1 inch of creosote and soot on the thimble pipe going into the flu. I looked into the thimble and flu with my camera and discovered that the thimble and the first segment of the flu had huge cracks. He never looked in there but was willing to give me a paper saying he inspected it and it was fine. I later purchased a cleaning brush myself and did the job and emptied a bucket full of soot from the cleaning. I just had another chimney inspector come out and he told me it WAS NOT good to burn. I would not trust Lake Erie sweeps to do anything at my home. He seemed like a nice guy, told me he had recently lost his son so maybe he is grieving. However, when I've told this story to a few others in the business they knew exactly who I was talking about... Bottom line I lost $60 for nothing of value in return. I struggled about writing this review because I felt a bit sorry for the guy but for safeties sake I felt compelled to give notice.

Matt replaced a chimney on our woodstove. From start to finish, Matt was prompt, courteous, and…read moreprofessional. The chimney looks great, and we can't wait to fire it up next season!

Matt and his team are amazing- great service, pricing and installation! Matt Hanby takes your…read morematters of the hearth seriously with good cheer and an unparalleled expertise. Thanks Matt!

I enjoyed friendly and knowledgeable service at the store and a fast and friendly installation. The…read moresalesperson in the store showed me the price and style options for a wood burning stove and helped me settle on the perfect unit. The installer visited my home before placing the order, to ensure that the unit was the right size and that we had the proper location for installation. Installer arrived, removed our old unit and had our new much more efficient stove installed very quickly. Highly Recommended!

These guys are the real deal - if you are in doubt, doubt no more and read…read more We reached out to 3 different companies to perform cleaning and level 2 chimney inspection and cleaning for a home we recently bought. 5 fireplaces, 4 gas inserts, one log burning, all in a historic 1870s home. Being out of state, we used Yelp and read good things. Pricing wise, they were not the cheapest, but there is a reason. FireTec was super communicative on what we are to expect, and super responsive to questions. They called to confirm the day of appointment, and showed up on time, masks on, shoe covers, and armful of floor pads and coverings (more on this later. The tech came and was friendly, respectful of the COVID situation, and careful with our home. Every fireplace they worked on was meticulously prepared and protected to ensure no damage or dirt would get on our floor. During the visit, they even updated me on findings as they went along and also how they were going to charge me less than estimated as certain chimneys did not require the level of inspection requested or originally thought to be needed. At the end, 3 of our gas inserts needed new control modules as the batteries leaked and damaged the units. They showed me the issue and again were transparent on what was needed. Now, I could leave the review as is, but this is what going above call of service means. The tech, bothered with a small finding in the video inspection, called me back after he left asking if he could come back and recheck one of our chimney. I am glad he did, as he discovered that one of our fireplaces was blocked off by previous owner, and it was not safe to be used. Being a father with 2 kids in the house, this is the kind of service expected. FireTec ordered the new gas inserts control modules and called me much earlier than the scheduled appointment asking if I was available to get the gas inserts fixed with the new control modules. Apparently their tech was freed up and available. Fast forward, our fireplaces are clean, inspected for safety, and gas inserts working as expected. And as if that wasn't enough, they send a thank you card. This is how you are customer centric. It's hard, but not impossible!

The guys were on time and quickly diagnosed my issue. They fixed It in no time. Very professional…read moreand fast with a high quality resolution.

We needed the top of our chimney rebuilt involving masonry work and we wanted to upgrade our gas…read morefireplace with a quality fireplace insert. They did an excellent job with both. They have quality staff who really know what they are doing. We were very happy with the work. The few concerns we had were addressed quickly and fully resolved. They are definitely a top notch company.

Got back to me quickly and was able to come out the same week. He was able to diagnose the problems…read morewith both of my gas fireplaces.

As someone who deals with creosote build-up, I have learned how dangerous a clogged chimney can be…read moreand how important it is to have a professional inspection and cleaning. Century Chimney's technicians are extremely knowledgeable, they use cool chimney inspection cameras and their pricing is affordable, compared to other chimney cleaning companies. I'd call them again. The technicians take pride in their work and care about their customers' safety. Highly recommend supporting this local company!

The technicians were friendly, honest, and the price was lower than the competition to repair my…read morechimney. I would definitely recommend this company. They were very thorough with their camera inspection of my fireplace chimney flue system.

We only requested somebody to give us a quote from this company and they were the most rudest…read morepeople I have ever met in my life I would not recommend them to no one !!

I needed an emergency repair to our family home after a tree knocked the chimney off the house…read more Steve Kodrzycki was able to come the very day I called and give me an estimate. It was concise and to the point. He also worked with my insurance agent in submitting the estimate. The work was completed in a day and a half. He kept in touch with me , providing updates, the entire time. I couldn't be more pleased with the results and appreciate the professionalism and craftsmanship of the whole team! Thank you !!

Had an appointment scheduled for today at 8:30am and not only didn't show but didn't even contact…read moreme until I sent a text about our appointment! Yesterday he asked if I was available today at 8:30 or 9am and I stated 8:30 and he confirmed appt. Then today he texts back he is not coming and he is booked till December. Not sure why you would tell me that from the start so I could have someone else come out! Simple mistake and didn't even make it right or offer to make it right! Bad customer service! -Disabled Retired Veteran-

I had a wonderful experience with Tim! I had three other companies before him come to look at my…read morechimney, two were actively trying to scam me. He immediately found the problem areas and got my chimney ready for my house to sell! He is very reasonable in cost and even fixed a couple extra things just because he's a good guy! I will definitely be using his services again, 11/10! Also, he came out the day I called and it was fixed by the next day so if you're in a time crunch he's great!!

Excellent work at a reasonable rate, and was able to start work within 2 weeks of outreach! Charles…read moredid brick pointing service for us, mostly redoing a past shotty job. Came first for a free quote, pointing out what was mishandled and how he would amend. Fully recommend. Thank you!

Called a few masons for a job repointing our pillars. Charlie came out promptly and gave us a fair…read morequote for the pillars and pointed out other spots on our house that needed attention including being able to see through the mortar on the chimney. His team showed up when they said they would, worked professionally, and walked me through everything at least 3 times during the project. I got three quotes for the job. Total Care Restoration was inline with another company. A third company quoted thousands more.

Pinnacle Roofing and Construction are Top Notch, Superb! The whole entire process from start to…read morefinish was fantastic! First the estimate with Noah. Noah spent quality time with me and explained exactly what was going to be done and was very professional and knew the answer to every question I asked him. The Crew Manager, Zach, he went above and beyond to make sure every single detail was perfect! The communication was excellent and an expected date of completion was given. The crew was very hard working the entire time. They made sure I was 100 percent completely satisfied. I cannot say enough good about Pinnacle! They were a pleasure to work with and I will have them back to do my roof! Thank you again, Pinnacle!