We were extremely disappointed by the unprofessionalism and carelessness we experienced with…read moreStonehouse Electric Company. We initially paid for a dimmable light switch to be installed in our living room, only to be told after the fact that this was not possible with our existing light fixture. When we requested a refund, the general manager attempted to issue only a partial refund, subtracting "labor costs." Labor costs for what, exactly--work they could not perform? Imagine charging a customer for a service, failing to provide the promised service entirely, and then billing them for the labor costs incurred during the failure. We also requested and paid for an upgraded exhaust fan/light fixture in one of our bathrooms. Instead, the team installed a significantly lower-quality fixture. That original fixture ultimately had to be reinstalled because, according to Justin, the upgraded unit we wanted would have been "too expensive." This should have been communicated before installing a downgraded product. The general manager, Ben, told my wife that he would only partially refund the service and even accused us of trying to "bleed" the company for money. Asking for a refund for services that were never provided is not "bleeding" anyone--installing a cheap replacement to maximize profit is. Refusing to fully refund the services that were not provided is. There were additional issues as well. Our old ceiling fans were accidentally taken due to a miscommunication--understandable--but we were told they would be returned the same day. We did not receive them for four days. The team also took a bag of brand-new switches, outlets, and outlet covers that we had purchased ourselves. The work was incredibly messy. We had to clean up debris every day. Our basement sink nearly flooded because wood chips from drilling were left to clog the drain. We had our floors refinished just one week before the electrical work, yet the team left scratches, marks, and even noticeable holes--presumably from tools being dropped. When my wife brought this to Ben's attention, he repeatedly tried to shift the blame onto us, saying we should have "known better" than to refinish our floors beforehand. That is not only unprofessional--it's dismissive and manipulative. Again, trying to shift the blame and avoid accountability. He also minimized the damage by saying the holes were "too small" to be considered a real issue. That is not his decision to make. The insulation in the attic was also cut to pieces in the process and will need to be replaced. On top of all this, Ben repeatedly blew off our calls. He often told us he was "busy," "had a lot going on," or would "call us back later"--but never followed through. At one point, he even explained that he was behind because he was also attending school. Many people, myself included, juggle full-time work and school without neglecting their clients for a 5-minute phone call. His overall lack of accountability and unwillingness to take responsibility for his team's mistakes was consistent throughout the entire process. We were further told that we could not receive a full refund because of "extra work" the team supposedly did. Yet Justin clearly stated that the only extra work performed was related to repairing the damage they caused and tracking down the bag of outlets and switches they took. Offering additional work to 'make up' for mistakes, then subsequently attempting to charge for that remedial work, is deeply unethical. The job was originally quoted as a 1-2-day project. It ultimately took 4 days because the team repeatedly made mistakes and had to return to correct their own work. On the second day they were here for barely an hour. We should not be expected to absorb additional labor costs due to their own errors or lack of communication on Stonehouse's part. The most shocking part of this entire experience is the complete lack of accountability and immaturity shown. Even after we raised all of these concerns, the company continued to deflect, blame us, and refused to provide a full refund for services they did not complete. I hope anyone considering Stonehouse Electric reads this review and is not misled by the positive reviews as we were.

Stonehouse Electric is prompt and professional! Appreciate it attention to detail and providing…read moreseveral launches for us to choose from

Had 4 ceiling fans installed, GFCI, and attic light installed. Electrician came at scheduled time…read moreand was very efficient, friendly, and worked very neat. Received the bill and charge was very fair. Highly recommend.

Called with a wiring problem I had after trying to replace a couple of old light switches in our…read morehouse. Joe came out and had the problem fixed in no time at all. He was very courteous, professional, and knowledgeable. i would highly recommend Knorr Electric for any electric needs. Dave & Cindy A.

My daughter needed a special plug to use her new dryer, and I had no idea what that would cost! My…read moredaughter called and got an estimate the same day. We scheduled the appointment and everything was done quickly and for the price we were quoted. I paid by credit card over the phone and got my daughter's Christmas present up and running with out any trouble. They even helped her put it where she wanted it in her basement. Thanks!

I would definitely not recommend this company. My hardwired doorbell issue was never resolved…read more Their electricians came to our home three times, and the doorbell still did not work. To make matters worse, they charged us an additional $85 despite the original agreed-upon price. To avoid accumulating further charges, we gave up and stuck to a battery-powered doorbell so we wouldn't spend endless time on it.

Quick response to an electrical reset problem that they were able to solve over the phone for no…read morecharge!

Brought them in to look at a suspected faulty circuit breaker. Dan came within one hour of my…read morecall. He did a complete diagnosis of problem which turned out not to be breaker. Fixed my problem at an affordable price. Would definitely recommend them.

These guys are awesome. We needed work done quickly, they scheduled us right away, followed all…read moreprotocols and did an amazing job. In the past 4 months we've had them come out to update our electrical panel, ground the hot tub, hook up the grinder pump, add a junction box to our dishwasher and fix a bad exterior switch. Service is fairly priced, fast and professional. I highly recommend these guys for any electrical needs.

They allowed me to watch them put in the ceiling fan and they were very good at wht they do and are…read morevery profesional and they wore masks and im only 15 so whenever i ssked them what they were doing they kindly explained it and werent rude abt it

Took them 2 years/3 visits to remove the knob and tube wiring. Electric still shorted out 3 floor…read morefans. Aside from that, Do not rent from Simonian Rentals if you are an Assault Survivor. The female office manager is of the belief they are "whiners, good at getting people to do stuff." They take it personally when a renter wants to move. She is creepy, off-putting, and lies under oath to get HER way. Diane Morschhauser-Simonian is the victim hating the victim. Their rental maintenance people are sub-standard as well.

My mistake was not getting a contract or estimate prior to hiring this company. AND THEY GOUGED…read moreME. I paid $1154 for 2 electricians to take 5 hours to install a single 240 watt outlet for a new electric stove. The house electrical box was new w/ plenty of space for the new electric stove, the line path to the kitchen wall in the basement was clear and this dynamic duo only had to drill up 1 floor to install the 240 watt outlet. 5 hours. AND the ironic part, even after the lead electrician asked me what type of stove was to be installed so he could put in the correct outlet, he did zero research and installed the wrong outlet. The company had to come back and install the correct outlet. I paid for incompetence and greed. I have to give 1 review star b/c there is not an option for a 5 star BAD review.

Requested an estimate through their website and the next morning they returned an email to set up…read moreappointment however i did not read it at that time so they called at at 3pm and said they were in the area and could stop in but i was out of town an hour away and I offered to come if they could wait but they said they would talk to someone and call back to let me know, they also said if not they would call me back tomorrow and come but they never called again either time apparently they are not that interested in getting my business

My husband and I just bought 2 EV cars from Honda. The box for charging was supposed to be here in…read more3 days. Matt and I fought to get it here. Then out of the kindness of his own heart took $ off due to the difficulty it put us thru. That was Honda's fault. He stayed in contact with me daily keeping up on it and as soon as it came in, he was here installing it in a blizzard freezing cold! He also hooked our hot tub some years ago! Super professional, goes out of his way to help his customers when Honda customer service wouldn't even answer! He is a great business man. Always putting the client first. I would recommend him to anyone! Thank you for standing by my side for nearly 3 weeks to get that box!

All the folks at Stonehouse Electric are fantastic and do a phenomenal job at what they do!…read moreElectricians Meghan and Michael arrived promptly the other day and expeditiously completed several installations and associated rewiring for numerous outdoor lighting projects. Not only were they professional and knowledgeable, Mike and Meghan were friendly, communicative, and conversant in a range of subjects! I enjoyed having them at the house and would definitely hire them again for future projects. I highly recommend Stonehouse Electric for their outstanding service, fair and competitive pricing, and their commitment to quality!

We found them to be overpriced, sloppy with their work, and dishonest. The stole some parts that…read morewe had on hand, installed the wrong parts, and then tried to get us to pay a second time to do it right! They ignored our complaints until we threatened them with legal action!

We reached out to CSH Electrical Contracting because of the reviews that we saw online and wanted…read moreto have an outside lamppost installed. We were contacted the same day by Sarah and the next day Jason came by to give us an estimate and that turned out to be very reasonable. Within one week, Jason returned to install the lamppost and everything went perfectly. He did a great job and explained the entire process of the connections, the mounting of the lamppost and verified everything to make sure that we were satisfied with the project. We are appreciative of their response time and their professionalism and will definitely contact them in the event of any electrical work that we may need in the future.

From the owner: We are Licensed, Insured, with highly trained employees for customer satisfaction. You're home and…read morebusiness is an investment, don't take the risk of calling the wrong contractor call us!