Our very old gas fireplace was almost impossible to start because the key was stripped, and then…read morelast season it began setting off the carbon monoxide alarm .... So we meant to get it looked at in the off season, but forgot. So come this fall, we started calling some of the bigger and closer chimney places, but they didn't seem to want to try to fit us in this season or didn't even know if they serviced our type of fireplace. We didn't seem like a big priority. So I saw how many good reviews Chimney Care Guys had, and asked my husband to call them. Husband handled 95% of the experience and it was excellent, they were so helpful and renovated our fireplace so it's now remote control operated (read: idiot proof!) and clean and no carbon monoxide! Just SO pleased with the service and the fact that they treated us like valued customers and got us set u for this season even though we waited until November to call. Frankly I'm so happy my 16 year old senior cat is back to her spot in front of the fireplace.

10/10 Recommend!…read more We've had the Chimney Care Guys out twice-once to prep for the winter use and once again for general cleaning/maintenance. We had the same 2 professional and kind technicians both times. They were quick, efficient and courteous. They cleaned the fireplace very well and offered to throw out the old log that was left in there. They even remembered that we had a kiddo who loved watching them and conversed with them. Very kind, very professional and will recommend 100%! They will be the ones we stick with for all future cleanings.

Nice people but never respond to email or calls. Must be nice to have so much business that blowing…read moreoff new clients is standard operating procedure.

Cleaned our chimney today. Very thorough and Great to work with! Took about an hour. Cleaned the…read morechimney and inspected the cap on the exterior. Did a great job and left no mess. Highly recommended!

We have had Bratchers service out multiple times over the last 12 years. Calls were made on gas…read morefurnace, gas fireplace, and on a geothermal in floor heating application. At one point, we even had them on a contract for a couple years for a flat rate preventative maintenance program. All times the appointments were made and kept perfectly. All services calls were diagnosed correctly and completed right the first time. The technicians did an excellent job of explaining why they did what they did and showing the before repair and after repair differences. I will continue to use them.

Called to inquire having my HVAC checked before the winter. They offered service for mid January…read more Glad they appear to be doing really well but two and a half months later would defeat the purpose.

We had a great experience picking out two chandeliers for two different homes. Tina provided…read moreexcellent customer service which is very hard to find these days. KBL has a great selection of unique lighting fixtures unlike you will find anywhere else.

We had a custom home built and ended up here for our fireplace pick. We wanted a natural…read morefireplace, which are becoming scarce, most people want gas and a lot of retailers are phasing out natural. So for the price, KBL in the Peoria area was the better choice. Not a huge selection, but again, they are being phased out on the natural fireplaces. My Husband and his Brother did the installation themselves bc KBL's guy was having surgery and doing it ourselves saved a lot on labor. Kevin at KBL was fantastic from start to finish. Excellent salesman and willing to talk and educate you on whatever you need in regards to your home build. He also promised to take back whatever parts we didn't need after the installation....and he did. We are now having some warranty work and we feel confident it will all go fine. KBL is lucky to have Kevin!

89.00 service fee to not fix Lennox gas fireplace. Waited a week before they said they called to…read moresay they couldn't find what part was needed. Called another vendor and it was fixed in 15 min. I want my 89.00 back!

They quoted 2 hours for a job, it took 4.5 and now want me to pay 506$ For a warranty part, and a…read morebad installation. A bad installation by a company that they bought out but yet take no responsibility for.. Stay away

We had an appointment scheduled for them to clean our chimney. They were a no show no call. We have…read moreleft three messages since & they've never returned calls.

Terrible work ethic. He was hired over a year ago before the pandemic. He contacted us saying he…read morewas able to begin the work in the fireplace. He was unreliable and almost never answered calls or texts until weeks later. Now it's been 5 months with only the demolition and framing done. We gave him a deadline and he recently blocked our phone number. If you want it done right don't go with All Seasons Chimney Service!

I have used them for years. Started when their A/C technician, Brad, was working on house across…read morethe street and, when he was done, asked him a question and got a (free) extended and thoughtful reply. They do good work (we have used for furnace, A/C, and plumbing (real like plumber Mike). Huge plus: they give you a very narrow window of time when they will show up. If they say they'll be there at noon, they are there at noon or you get a call if they are hung up, which rarely happens. None of this "We'll be there some time in the afternoon" crap.

Appreciate W.M. Masters' reply, but need to fact check a few things. I never denied…read morethere was a leak, refrigerant needed to be added to the system. So, there's a small leak somewhere. That's when I told him I would try to get another year or two out of the coil. Never blamed him for causing another leak, just asked him to be careful handling the tubes because we don't want another leak. Only reason I'm posting this review is because of the a-coil rust. Like you said, I was there when he removed the access panel. I saw no rust anywhere on the coil. He said he noticed the rust. Well if he did, he didn't say anything about it. If it was rusted as shown in the pictures, nobody would have attempted to do a leak test. You would have said your a-coil is shot and needs replaced. Again, never brought it up. Also, never saw you wipe the sprayed liquid off the coil, you just put back on the access cover. All I know is the front of our a-coil is seriously corroded, only the part that was sprayed. Everywhere else on the coil looks new. I wasn't expecting anything out of this posting other than to share my experience with others so they can make an informed decision when looking to hire a company. They certainly can believe what they want. I hold no bad feelings toward W.M. Masters. Cory is a nice young man, and was very respectful. I probably made him nervous following him around like a shadow. Guess I would be too. It's just that we got burnt before by a company charging for work never done. Just wish that the coil was rinsed off of that leak spray before replacing the access panel. Looks like we'll be replacing our AC system sooner than we originally thought.