This is my 2nd time replacing a windshield at Mr. Auto Glass. Both times it was a great experience…read more They are professional, fast and reasonably priced. Highly recommended.

Need to have my husbands windshield replaced. Service was very good. Couldn't get the windshield…read moreright away but kept us informed. Showed up on time. Price was very reasonable compared to SafeLite. Almost half the cost.

Mike and Steve are such pros. Gave me the best price and fixed my Tesla Model 3 windshield right in…read moremy driveway. Such a smooth process. 10/10 will recommend to friends and family.

Promptly messaged me back with an extremely low price. They stayed in contact with me. Did a…read morewonderful job. Don't waste your time calling anyone else! Great service!

I want to give this company 5 stars but they never refunded my money. They charged my car twice and…read moreI've been calling asking where is my refund. I hope they would respond to my post. ***UPDATE*** I received my refund. They completed the job quick and worked kn short noticed

I called and scheduled an appointment with Jason. I said he would be over the next day between noon…read moreand 4:00. He never showed up. I tried reaching him at 2:00 and at 3:00 but he did not answer. I guess he might do a good job if he actually showed up. Total waste of time

I don't know why this company has so many negative reviews. I just had my windshield replaced by…read morethem and the whole experience, soup to nuts, was excellent! I called around to check prices with a few local shops, by the quotes were all a bit high. I checked Yelp reviews and I was going to skip over Safelite, but I figured at least I could get a quote. The quote was at least $100 less than the next lowest price. On top of that, I found coupons online for $80 off, which worked. The company does charge an extra $40 recycling fee for the old glass and tax. I went all the way and booked an appointment for a few days out. I received text and email confirmations. The tech called to let me know when he was on the way to my location. He arrived within the appointment time and he performed all of the work to replace a cracked windshield within about an hour and a half, which included rust touchup. The windshield came with a new rubber boarder, which I am grateful, since the old one was worn and frayed. Chris, the tech, was polite, knowledgeable, and skilled. He did everything right! Cleaned up, tightened up everything, checked his work, and cleaned up everything! The service was performed at my location, not in the shop. There are very few companies that go through the great level of service as this fella did. My windshield is shiny and new. I am very pleased! They guarantee everything.

Not sure which safelite came to the house, but they were great! Quick and did an amazing job. Alex…read morecame and fixed my windshield very quickly. It is incredible how fast and it's now just a spot where the cracks were.

Very easy and quick experience. Installer came within the time range as specified, windshield was…read moreinstalled within 30 minutes. He was very professional and efficient. They also come to you, which is very convenient. Price was also the most reasonable out of all the businesses I contacted, just be aware that the quote may not include the tax, so be sure to clarify that.

Very pleasant experience…read more Installers called me prior to the appointment time and showed up on time. Two installers finished the job in about 30 min. Cost is far less than Safelite and I didn't have to travel to them.

The technician was thoughtful, kind, and considerate and helped me with my problem right away.read more

After a successful windshield replacement (Safelite warranty) and good experience, I am changing my…read morerating to four stars. It remains, frankly, unacceptable that Safelite doesn't let you get anyone on the phone to discuss issues. This has been both my experience and that of a family member, who had worse issues with Safelite than I did (In their case, they installed a defective windshield and damaged the vehicle's electronics). My issues are that Safelite broke plastic parts when replacing my windshield some time ago, and the rear view mirror was attached so poorly that it not only came off but took a piece of the windshield with it. Could not get anyone on the phone to discuss. I went to a Safelite location today, and they made an appointment to replace my windshield under warranty. I was not given an argument at any time that the problem might have been my fault. Extra credit for that (and for sure, it wasn't my fault). It's still the case that the original replacement of the windshield should have been done on-site as originally ordered, as at the time Safelite lacked the means to do a calibration on my car (the latest replacement, under warranty, included a vehicle calibration, for which I am thankful). Nonetheless I've upgraded my rating to four. But Safelite, please, find a way to have representatives either talk by phone or chat with customers online, even if it's just to discuss the situation and tell us to visit a Safelite location.

Convenient, fast, and professional windshield replacement, and was $200 less than the quote from…read morethe national brand.

I had an appointment from 9-11 am. No one came. Around 11:30 they call me to tell me they are 30…read moremins away. I asked them why didn't they communicate as I have other obligations. I made sure to be home at the time being that I was coming from work and I sat in my car for 2 hours waiting for them and they never showed. 12:30 they still didn't come they are calling me trying to confirm my address when that information was communicated the day prior. After so much delay making me late to other obligations I asked them to cancel as they had no regards to my time and no accountability. Things happen, delays happen but you have to communicate. They offered me a $25 discount which I thought was a slap in the face. I was about to spend $600. I told them to forget it, I was going to do business with them because I was referred to them but the experience was so bitter that I'd rather spend my money elsewhere. A lady calls me back asking me if I'm sure I want to cancel I said yes because they don't respect me nor my time. I informed her I will fix my window elsewhere. She refused to take accountability then tells me "f you b*tch". I hung up. I never rose my voice at her, I never cursed at her. It's pretty bold for them to call me to curse me out when they messed my whole day up due to their lack of professionalism.

If I could give zero stars, I would! This company will ROB you. They installed a "new" windshield…read morethat was full of scratches. They tried to say the scratches were due to my wipers (which were brand new) -- Literally stole from us. We plan on contacting our attorney. Alan, one of the managers, should not be allowed to steal like this.

I made an appointment to have my windshield replaced with Auto Glass Fitters because they were…read morelocal and quoted a reasonable price. I won't know how well it was actually done until I am driving in a heavy rain, but there are a few things you don't want when having your vehicle serviced: 1. When they called to give me the service window they didn't identify themselves. The caller said, "This is XXXX, I'll be there between 10 and 12". I said, "who?". He responded, "From the glass place". I'm like, "What glass place?" Finally, he said he was coming to replace my windshield but still never identified the company he worked for. 2. I went outside and asked the installer if I could get him anything. He responded, "Yeah, a new job" and went on to complain that my truck was too tall. I offered him a choice of ladders and he said "No, I will stand on my toolbox if I have to". 3. When I heard him packing up I went back outside only to have him complain about what a "Pain in the ass" the job was, and how they lost money on the job because it took him two hours plus 30 minutes to get to my house. 4. As I stood there listening him to go on and on about how much they lost on the job I noticed that the front windshield, of the windshield replacement truck, was spider-webbed with cracks. Really? Yes, really.

Copied from Google Reviews: Might as well add my poor…read moreexperience on Yelp too. I never like to leave bad reviews, but sometimes you just have to. I'm not gonna go into the full details of my experience, but just know it was absolutely abysmal. I reached out to the New Jersey Division of Consumer Affairs, the BBB, and the Crash Champions email, the info@crashchampions one. They better not respond to this review (if they do), and say please email us, because I already did. If you'd like to read my full experience with them, refer to the BBB review I left on their site. Btw, Crash Champions' response to me was poor as they took zero accountability and simply stated a fact that they called me to schedule the appointment. Didn't even say sorry. Besides that, there are many things wrong with this shop: 1. Their MVC Registration expired in 2024 and they have it all covered up on the left side of the front desk counter with hand sanitizer, etc. 2. They didn't want to give me a receipt when the work was done. 3. The new manager, John, is extremely incompetent. Please get your act together. Unprofessional on the phone, little to no communication, etc. I could truly go on and on but for that, I'll put it on the BBB. The one and only good thing about this shop is the front desk lady, Monica. She is so sweet and just wants to do the right thing and get my issue resolved. Overall, the new management is slowly ruining this shop's ethics, integrity, and reputation. They were actually pretty good when I took my car there a couple years ago, now it's just gone downhill. Note: like I said above, if you guys respond to me, please do not say email us. I already emailed you guys and you didn't bother to respond.

I have used this repair service many times over the years in this location. I recommend them 100%…read morealways happy satisfied with their work and their service. You definitely will not be disappointed.