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    Chip's Marine Service

    3.0 (3 reviews)

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    8 years ago

    Helpful 3
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    Love this 2
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    6 years ago

    Helpful 0
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    15 years ago

    Engine rebuilt, on time, under quote and boat runs great! If you need a mechanic they will take care of you.

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    City Cruises - Stale chips and salsa

    City Cruises

    3.7(152 reviews)
    1.8 miOld Sacramento, Downtown
    $$$

    First time here! Food: I tried the mocktail from the bar (margarita) and I liked it. :) service:…read morenice staff . Ambiance: beautiful views of the Sacramento River and it was so relaxing .

    My family and I were very excited to attend the 1-hour Sacramento Historical River Tour and learn…read moremore about Old Sacramento. Unfortunately, our experience was extremely disappointing due to poor communication, lack of signage, and unprofessional customer service. We followed the instructions exactly as stated in the confirmation email and arrived at 1206 L Street, next to Joe's Crab Shack, as instructed. The email stated we were to be at the dock by 10:45 AM for the 11:00 AM tour, and we arrived at 10:40 AM along with several other guests. No staff members were present at the dock, and there was no one available to check anyone in. We waited until around 11:10 AM, during which time multiple customers double-checked their emails and confirmed we were all at the correct location. One guest even called the company to inform them that several customers were waiting with no staff present. At approximately 11:10 AM, the woman working the ticket stand arrived for her shift. At that point, we were told that a different location had supposedly been included in the purchase email. However, all of us had the same instructions, and the address we were given also matches what appears on Google Maps and Apple Maps. There were no signs, no arrows, and no posted instructions anywhere explaining how to access the dock or where the boat was actually boarding. When my partner and I spoke with the woman at the ticket counter, the situation became even more frustrating. She was argumentative and immediately blamed customers, insisting we had not read the email correctly. She refused to review the email we showed her and would not take accountability for the incorrect or unclear instructions. Instead of acknowledging the confusion or offering assistance, she spoke to customers in a rude and dismissive manner. We were explicitly given two options: 1. Move our experience to a later time 2. Receive a refund Because we had other commitments and did not have the time or patience to go back and forth arguing over money, we requested the refund. However, it became unclear whether the employee had the authority or knowledge to issue refunds. The interaction turned into repeated back and forth, and rather than continuing to argue, we disengaged. We were then told we would be partially compensated for only one ticket, despite having purchased three tickets. No explanation was provided as to why only one ticket would be refunded, and the employee stated that there was no way to leave a note or documentation regarding this promise. Because nothing was documented, we have little confidence that this compensation will actually occur. What made this experience even worse is that the boat left without any staff coming to locate the guests who were waiting at the dock. Some customers eventually figured out where the boat was docked, but by then it had already departed, leaving no opportunity to participate. Overall, we wasted our time traveling to the location, waiting well past the scheduled departure, and attempting to resolve an issue that was not caused by the customers. Mistakes happen. That is understandable. What is not acceptable is: * Incorrect or unclear instructions * No signage directing guests * Staff arriving late for check-in * Offering a refund without the ability or willingness to issue one * Promising compensation without documentation * Poor, dismissive customer service This was a terrible first impression for us and several other first-time guests. While we will attempt the tour again to see if the experience itself redeems the company, I am not optimistic based on how this situation was handled. The company needs to update their emails, provide clear signage, ensure staff arrive on time, and properly train ticket counter employees on customer service, accountability, and refund procedures, especially when errors originate within the company.

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    City Cruises - Inside seating

    Inside seating

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    Lake Berryessa Boat & Jet Ski Rentals - Fish 1

    Lake Berryessa Boat & Jet Ski Rentals

    4.3(350 reviews)
    37.5 mi

    We love Marty and his crew!! They really take the time to…read moremake sure that we were happy and would enjoy our day on the lake. They made sure we had everything we needed and really made us feel special. They are easy to use as they make it easy to book, register, and get onto the lake - way better than any other place to rent boats! Josh and Jeremy were GREAT! We highly recommend and will definitely be returning next summer!!!!

    *Great & Amazing Experience, I will come again sometime*…read more This was my first time choosing to rent from this company. I was worried that I had to rent a U-Haul pickup truck to tow their equipment. No Worries!! After making a reservation online, you show up on time. Time is important, it was quite a drive and I was 30 minutes late to my reservation. It was all good, I made it on time to enjoy the jet skis! Upon arrival, a person will brief you everything. Once completed, you follow the person towing your rental to the launch gate. Parking is $20, cash only! From there, you will enjoy your rental! Despite my experience, I did ran through a problem during my rental. I followed their rules and yet I got a warning light. Called the phone number they have given me, luckily I was with a buddy. They sent guys out to tow the jet ski, thank you! After we got back, no problems or damages were found on both jet skis. Small issue was oil overfill during the time the jet ski went through maintenance. It was understandable but I was given $25 for my next rental and refund back. We've taken it with care and hope someday to return to have fun!! S/O to the staff, thank you once again :)

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    Lake Berryessa Boat & Jet Ski Rentals
    Lake Berryessa Boat & Jet Ski Rentals - Cruising

    Cruising

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    Berryessa Water Sports - Check out the amazing young bald eagle at lake Berryessa

    Berryessa Water Sports

    4.7(83 reviews)
    32.4 mi

    What was once a worthwhile club appears to be in clear decline. From my direct experience, the…read morewarning signs are hard to ignore: management turnover, frustrated employees, and ownership that no longer seems willing to invest in the club's future. Prospective buyers should look closely before committing. The fleet is now made up of aging boats, roughly 4-6 years old, and the wear is evident. Inventory has reportedly been reduced from 9 boats to 5, including only 2 surf boats, while pricing remains unchanged. At the same time, members are being asked to move to an "unlimited bookings" model that still limits usage to no more than 3 bookings per month!!! Last season alone, boats experienced issues ranging from failed ballast pumps and broken amps to damaged railings and inconsistent availability. Yet despite reduced inventory, aging equipment, and declining service levels, ownership appears intent on maintaining the same pricing without meaningful reinvestment. Anyone considering joining should do their homework, verify the facts independently, and speak with former members. Membership has reportedly fallen from 42 to 17 and continues to trend downward. That kind of decline does not happen without reason.

    The service at this place is amazing, from the person checking you in at the top parking lot, to…read moregetting you squared away down at the gas dock. Instructions were provided concisely in an easy to understand format for new drivers. We rented a Chaparral for 4 hours on Labor Day and it couldn't have gone smoother. The boat was in excellent condition and everyone had a great time. Gas came out to about $57, keeping in mind we had 5 adults, lots of food, and towed a tube during our rental period. Definitely recommend Berryessa Water Sports and will see them again soon!

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    Hang ten

    Berryessa Water Sports - Looks like these guys are right out of Hawaii

    Looks like these guys are right out of Hawaii

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    Chip's Marine Service - boating - Updated May 2026

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