This is honestly pathetic. Ordered for pickup. Only half the bowl is full with 3 pieces of steak in it. Customer service commented on my review saying to reach out to them. The link does not work on a browser and unable to click on it to be redirected read more

Chipotle Mexican Grill - Bowl is half full... - Mexican Near Me - York, Pennsylvania

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Worse chipotle in York, Rice is always I mean always undercooked and hard, your guac will either be borderline brown or getting close, the meat portion they give you is crap especially for online orders, the manager of this place should be fired. read more

I ordered a bowl, I found a peice of hair, not too crazy, and then I take another bite and I'm chewing and there is a large peice of plastic I almost swallowed! Do not recommend this location , not cleanly nor unkept and food is not stocked. read more

Quality and Quantity. 2 of these bowls are not like the others at least make it the same across the board I mean, how hard is it to put a little bit more rice a little bit more chicken read more

Chipotle Mexican Grill - 2 of these bowl are not like the Others. Come on get better and at least be consistent. - Mexican Near Me - York, Pennsylvania

My fiancé went in there, one guy working. Line out the door. Gets to the front of the line to order, they have no veggies, no chicken. Have to wait for brown rice to be made just to get one of the only things to be ordered. What is the point of waiting in line for 25 minutes just to find out you have no food? Whats the point of being open? This is not the first occurrence this has happened. Will not be back, i will find another chipotle. read more

Now I gave it 3 stars because this location is always stocked and prepared but honestly the manager in there tonight was awful. The way he was speaking to the employees made me so angry. I even told him he needed to relax a bit. One of the workers had a disability and obviously walked with a limp and a little slower, the way he almost pulling him around the store and yelling needs to be reported. He was actually told to run at the point. THE STORE WAS EMPTY. I'm also going to call corporate because this was completely wrong read more

I've eaten here many times and many years. Over the years it's went down with flavor, quality and quantity. The flavor in the steak and chicken is none. It has gotten more spicy in the fajita peppers, even the black beans is spicy. I ordered here today for pick up and got the bowl ; the steak is hard , tough, dry and no flavor & quite spicy . I also got the steak burrito with extra steak same as the bowl. I got free chips and guac for a birthday reward. The chips are hard with no flavor at all. Good things: The rice is soft and done well. Lettuce was crisp and fresh. They did well with the light rice I wanted. read more

Chipotle Mexican Grill - Steak with fat - Mexican Near Me - York, Pennsylvania

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I waited for my online order that said it was done for over 20 minute. Then when I got the food, it was cold (I don't know how if I waited 20 minutes for it) and my forgot my sauce that cost extra. Please do better. read more

food was terrible always dirty people that work there don't give good portions at all

Employees were unable to comprehend our simple verbal order. When the employee put a giant, white, glistening piece of fat on the burrito amidst the carnitas and then stared at us like we were the problem for asking them to remove it, another employee came over. This employee also couldn't seem to understand why someone wouldn't want a golf ball sized, literal ball of fat in the middle of their food. Chipotle has really gone downhill. Not even just this location. The food is inconsistent, to the point where I can't even remember the last time I had a good meal at Chipotle. However, the service is even worse. It's a shame. read more

I'll give them an extra star because the physical location isn't a dump. But for years, I've really tried to give them a chance. Ive had too many awful burritos/bowls that either had something missing because they ran out or had something that was so poorly prepared that I couldn't finish it. For example, the last burrito I had was so salty that my lips were like raisins halfway through. The final straw was seeing the bottom of my burrito bowl after ordering online. Every summer that I've come back from college, I tried so hard to give them a chance. But they simply don't compare to the chipotle back up by my college. Btw, the employees here half scoop protein ever. Single. Time. read more

Deleted my last review because everything and everyone has improved here. Place is clean and smells clean. Workers are awake and ambitious to serve the public. Food is great and so is the service. read more

So I am a vegetarian. I used to go to chipotle because I felt like there were a lot of vegetarian options. I waited in line for a very long time only because I just wanted some queso. And much to my disgust and annoyance. I saw a beautiful piece of steak floating in that queso. I would love to patron your store. I would love to give you money. But please please please teach your staff well. Teach them to not cross contaminate. I understand that it is a buffet style and you cannot guarantee allergen free food. But if I'm a vegetarian, I expect to eat vegetarian queso Not meat. It has been multiple times from this specific location that I've gotten queso and then found a chunk of meat in that queso. Move your damn queso to another part. I don't like to go here you guys really suck at this. I'm going to the Heinly. Tell anybody to never go to the store until you guys get your shit together. And clearly based on this rating, you have not gotten your shit together. Wish I could do half a star. Whoever owns this franchise if it's not like chipotle itself. You need to shut down your store and give your staff adequate training now read more

The service here is absolutely horrendous. Not only were they out of almost anything, the man making our $32 bowls didn't understand a word we were saying. I am absolutely appalled at the fact that there were other workers standing around doing nothing but watching this man do everything wrong. I am astonished that companies can allow such behavior at such a high price. Our food was awful, the service was awful, the entire experience was awful and I will not be returning! Not to mention they had no forks, portions were all wrong, and didn't even know what the word bowl meant and was clearly high beyond belief. Disgusting and ridiculous. read more

Definitely the worst chipotle bowl I've had. I got about 5 pieces of steak and a whole ass avocado instead of guacamole. Not to mention the avocado half is still hard and can't be mashed. I paid extra for steak and avocado to receive half of each one . Also wasn't a fan of my bowl being flooded with sour cream. read more

Chipotle Mexican Grill - Mexican Near Me - York, Pennsylvania

We had two people in front of us. Manager or owner was on break, eating and talking over to one of the workers on the other side of the counter, saying something and the guy didn't hear what he was saying so he yelled it again. Then when a line formed, the manager yelled to a female employee her name, over and over then pointed to the line (she had her back turned) then he went to the cashier and was asking her if she wanted boba, she replied no and he goes "what!!! Whyyy!!!" All jokingly. The female worker looked very uncomfortable. When it was our turn, we walked up and took a look at the food, everything was so dry and old so we decided to go next door. When we were leaving the manager or owner, said you guys dont want anything? I replied that everything looked too old to eat. BTW they didn't have anything cooking on the grill either and had two empty meat containers. read more

Giving it 3 stars because usually I have a good experience here. Today, though, I place an online order and I'm late to pick it up. Almost 30 minutes after the pickup time and it's still not on the shelf and everyone appears to be too busy to answer any questions, then act annoyed that I want my order. I get home and open my bag and not only did they forget the chips I paid for, my burrito bowl is half empty. I asked for extra rice and it looked like I had gotten the normal portion of rice and half of everything else. For almost $15 I expected enough food to fill me up, not act as a snack. read more

One of the workers was very disrespectful. Another worker forgot to put guacamole on my bowl and then proceeded to charge me for extra guacamole when SHE forgot it. Service was terrible. read more

The manager guy with mustache is a HUGE dick. Customer service is fine except for him. One time I had a mobile order and it was super spicy even though I ordered nothing with spice. When I asked him to fix it he did nothing except get mad at me. After a long day all I wanted was just a burrito. Never coming back and telling everyone to not come here. -Morgan Shealer moshealer@gmail.com -- serious business inquiries only read more

Let me tell you I've been a long time fan of chipotle and this one hits! I went here on two occasions and had delightful experiences. Their burritos can be hit or miss sometimes. I normally just get a bowl... After my last time getting a chipotle burrito from a different store I wasn't going to get one again! Until I dinned here. The staff here is incredible they're very nice and friendly. I gave them a shot redeeming my opinion on the chipotle burrito. They delivered the most heavenly filled to perfection burrito I've ever seen & eating. This burrito was totally above average... if you know what I mean. My socks were totally knocked off. They flew across the store front. I have dreams about this burrito. It has a special place in my heart. I feel honored receiving such a wonderful gift. Cried some tears of joy lol. My snacks burrito was massive too. So much so she couldn't even finish it. When I went here the first time I got a bowl that was also delicious not as above average as the burrito but was really good. My friend really enjoyed his burrito too. Homie destroyed it! The stars shine the brightest right above this restaurant! read more

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people in front of us. We get to the front of the line, I had asked for a salad with brown rice, was told sorry we don't have any, asked how long, she said about 30 minutes. Ok, so I look at the rest of the choices, no fajitas, steak and chicken looked dried out, and everything else looked very minimal to order. We ended up leaving with no dinner. I like fresh and hot ingredients, usually what I get when I go here, and one of the main reasons I go here. I bottle with a past weight issue where I was once over 350 pounds and I'm down 160 pounds to 192, so fresh matters to me. I don't eat out at many places and I've always had yours at the top of the list as I can get a salad with fresh ingredients. Brown rice is a must have for me over white rice, and when the other stuffed looked horrible, it turned me awa read more

The manager is absolutely awful to his staff. I've been to this location on multiple occasions and every time I've been there he's been blatantly disrespectful to his staff in front of customers. He creates a hostile environment for both the workers and the customers!! read more

It truly amazes me how CONSISTENTLY Chipotle screws up my delivery order. Over the last year or so, I have ordered via DoorDash at least 6 or 7 times and they have forgotten to include salad dressing in my bag AT LEAST 4 of those times. WHO EATS A SALAD WITHOUT SALAD DRESSING ?! It is so, sooooo disappointing and ruins the entire meal. I am never ordering takeout from Chipotle again. If you choose to do so, may the odds be in your favor... read more

I usually love Chipotle. But this place was disgusting. They keep It filthy. In addition to this, I kept having to pull pieces of my salad out of my mouth because they had small pieces of hair in it!! I just stopped eating, threw it all away, and walked out. I'll never eat at this location again read more

The manager on 5/9/24 in the evening degraded and embarrassed every employee while I stood in line. He grabbed my food out of the servers hand and slammed it down using his bare hands. I can't list all the comments for there were way too many for all to hear. My wife and son were very upset for the young people having to work under this tyrant. When I looked on the receipt to get his name it obviously was not his name We will not be spending our money at this location again. This "man" was childish even snapping twice at my wife when his register was not working and when she asked for the receipt. read more

The girl in the front that rings up orders is always yelling at her teenage worker over portion sizes and she didn't even over serve us. The meat portion was barely 4 oz, I would know because I'm on a weight loss journey and weigh my food/log it...ya girl knows what 4 oz of steak looks like. She told her to chill out in front of the entire line which is annoying, like girlie you don't even know what 4 oz of meat looks like and you're the manager ??? Lol but let me shutup. read more

Chipotle Mexican Grill - The girl that's always yelling lmao - Mexican Near Me - York, Pennsylvania

I was already skeptical to come here because the reviews are so poor but I love chipotle and hadn't had it in a while so decided to give it a shot anyways. The rice was undercooked so there were a lot of hard pieces of rice in my bowl but that's not even the worse part of it. A few hours after eating my bowl I had a terrible stomach ache where I ended up spending at least an hour and a half throwing up and using the bathroom. Not sure if the food wasn't fresh that day or what but I do know I will not be coming back here and this experience has completely turned me from eating at chipotle. :( read more

I ordered chipotle online and was shocked to find out that when I got guacamole they only gave me guacamole only a little rice and two prices of chicken I would not recommend read more

I'd go for qdoba if it were closer to my house. Not that I dislike chipotle, but it's a little pricey and they are out of several things almost every time i go. On today's trip, over ten bucks for a bowl, and I pay for gauc and get this.... read more

Chipotle Mexican Grill - I pay for gauc and I get this. - Mexican Near Me - York, Pennsylvania

Disappointed. I'm pretty sure the guy at the register hates his job, zero customer service. The chips were swimming in salt and over cooked. My sofrita bowl came with several surprise pieces of steak, I don't like steak. No lettuce or guacamole available. The condiment station was disgusting and had no utensils. Better off going to Taco Bell. read more

Waited in line forever for a mediocre burrito. Restaurant was out of sour cream, salsa doesn't taste as expected for chain- pico was very smoky. Chips were not able to be purchased- was told they were for online orders only. Tables to eat at were very dirty with food debris and trash. Trash cans were overflowing with garbage. All odd for a Thursday night at 6:45pm. Disappointing. read more

Terrible. Never open, even when they say they're opening later they wind up just locking the doors on you. Definitely don't bother ordering online, you will get ripped off. All that for food that's often stale. Never visiting this chipotle again, already wasted 3 lunch breaks driving there just to see a note saying they're yet again not opening. read more

This chipotle seriously lacks compared to the Concord Rd. location. I don't know how when they're so close together. They're food quality just isn't as good and they've messed up my online orders multiple times. read more

Management is rude. Orders are constantly messed up. Food standards are not at all consistent.

I ordered a burrito from Chipotle. Ordered an extra portion of steak and paid 12.00 for it. The burrito was mainly rice, I wouldn't consider the steak that was in it even a single portion. So basically I paid 12 dollars for rice and salsa read more

I love Chipolte, but don't go to this location. First time I went the food was completely bland. Absolutely no seasoning on the chicken or veggies. Thought I would give it a second chance and went back again. Rice is crunchy and undercooked. It's just a bunch of young kids who need a manager to come in and set some standards and quality control. read more

You can only pay with cash and you can't use the app (even though it's advertised on the door).

They informed us they were out of nearly everything, over an hour before close, yet the grill was off and everything was cleaned and ready for close. The lights appeared to make it look like they were closed, again they still had over an hour left. The food itself was incorrect. I had ordered a chicken quesadilla and was served a small square of steak and cheese. read more

Ordering online and something is ALWAYS missing. Drive to the store after order pick up and they tell me an item I requested was available when I ordered but not now. Only thing they could offer was money back for the missing item, no other compensation. Done with chipotle read more

The second Chipotle in York just opened in November and I wanted to check it out for myself. We headed down there for lunch 2 weeks ago and I was pleasantly surprised by the experience. Because it is new, it isn't nearly as crowded as the first York location and we were there during the main lunch hour! This restaurant is in a somewhat low key shopping center in York Township, but seems to draw a fair amount of customers from the area. The layout is quite different, but I noticed it was fairly clean and seemed somewhat larger than the other York location. It has a nice layout and I plan to make it my new York lunch location, at least until the crowds discover it. No chance of that happening, right? LOL! --------------------------------------------------------------------------------------------------- UPDATE: 1/26/14: I still eat at this Chipotle when in York and love it! Great staff and very clean restaurant. One thing I've noticed here is the manager's attention to detail and cleanliness. On several occasions, I've witnessed employees cleaning the tables and along window areas (never noticed window ledge cleaning at other locations). read more