Food is made freshly. However, the service is extremely slow, employees always chatting and letting one person do all the work. Not until the line hits the door then two people are working the burrito/bowl assembly. I don't know if this location is understaffed but really four workers is enough. Two upfront and two in the back. Not standing around and doing nothing while one person manages the line. Decent location though and popular, not clean the floors are clearly old. read more

Service needs major improvement at this location of the popular "Mexican-inspired" fast food spot. The food was okay-the standard Chipotle fare, but the sour attitudes at my visit also soured my experience. A simple reply to a customer's greeting, a little less impatience in the "You will have to pay extra for that" when I requested a bit more protein in what seemed to be a smaller than normal portion would have made a difference in my experience. I paid my extra for the protein and thankfully was on my way quickly. I'll skip this location in the future. read more

Chipotle Mexican Grill - View from the parking lot - Mexican Near Me - Wyncote, Pennsylvania

One of the worst meals I have ever ordered. I ordered chipotle honey chicken. I could not finish this meal. I hope I don't get sick.

I would give zero stars if I could. Came around 7pm for the Al Pastor chicken.. mind you everything was almost empty. The most thing they had left was beans. Said they didn't have anymore, never heard of that before usually someone will cook it in the back. Just a bunch of idiots and that's what I went there for. The place was dirty no ambiance no nothing . read more

Gross food nothing ever stocked and rude people. Also found hair in my food. Probably won't go here again.

I just couldn't bring myself to place an order so I left. There was so much "spare hair" on several employees who were handling food, it turned my stomach. While I have no issue with employee personal prerogative, whatever happened to hair nets in food service? C'mon management- pick a struggle! read more

I got a baby spoon full of food and asked for more then got another baby spoon full of food then an attitude.

I love chipotle and am a regular there. This location is the worst I've ever seen. The staff is poorly trained and rude. I've been to this location dozens of times and they always find a different way to make the experience unpleasant. Thankfully I'm moving and won't have to deal with it anymore. read more

I've been to this Chipotle 3x and all three I had an horrible experience! Honestly I should have walked out but we're here. I've never been there and they had fajitas they're always out. And this time I asked for brown rice they were also out. Then the burrito wrapper complained bc it broke and said it got all this sh*t on it even though most things I wanted they didn't have so she double wrapped which I hate. And to top it off they had no forks or napkins as I tried to grab some on my way out. That's a strike out for a high burrito read more

Everytime I come to this one they be out of guac if yall don't close til 10 why are you out of guac at 8:30 in the night then the girl gone tell me place an online order for a side of guac im like how tf you have guac for the online order line but not for the people in store, make it make sense, then the jawn on the register on the phone just ghetto read more

I did order pickup and came home with a burrito bowl that was less than half full. It looks like someone hastily filled the bowl and threw it together. read more

Chipotle Mexican Grill - Burrito bowl - Mexican Near Me - Wyncote, Pennsylvania

Running out of beans 3 hours before checkout but have a nerve to charge 1.60 for extra dressing that's not even full

Food was cold and didn't get what we paid for. Chips were stale and cold as well. We don't recommend anyone ordering from here.

REFUSE TO SERVE. This location does not deserve a star. It smelled like old chicken when I walked in. The food shields looked like it had a centimeter of dust. Customer service is the worst. I waited in line only to be told that there was no more food to make a bowl. I knew automatically they were denying me service. So I took a picture of the food she said there was none of and left and they all gave me dirty looks as I took the picture of what was out in front. read more

See all

HIRE STAFF THAT WANT TO WORK THERE OR CLOSE THE STORE I ordered a bowl. The rice was completely uncooked. I paid $16 for a chicken bowl with extra chicken. The chicken was covered in fat, there were big uncut pieces of chicken in the bowl. There were fajita peppers I didn't order. Thank God I'm not allergic. The only thing that was right was the side of guacamole and sour cream. Every time you walk into that store the store itself is filthy. Which is probably why you hardly ever see people dining it. I'm so tired of going here and my food is not right or undercooked or overcooked. I'm not sure who you are hiring, if they're trained or if they just don't care. If there is a manager on site they must be scared of the staff because when I worked in food and retail this type of thing was not allowed and now days you see it far too often. FIX IT read more

Worst Chipotle ever!!!! Unprepared and unapologetic. Restaurant lacked regular menu items, yet customers were not compensated. Staff unprofessional and food storage area unsanitary. Customers are over-charged and staff unable to intelligently explain pricing. It is no wonder there are soooo many negative reviews for this location. I do not recommend spending your money here. Go to the location at Plymouth Meeting Mall or on Old York Road. read more

The meat was burnt and the food was horrible. How are you going to raise your prices and serving below standard food. Chipotle was never this nasty, I will not be returning. read more

Chipotle Mexican Grill - Mexican Near Me - Wyncote, Pennsylvania

Stopped here to grab lunch while I was in the area. I was shocked when I opened the door and saw a hugeeee line. I foolishly assumed this would move quickly since other Chipotles I have been to efficiently move their lines. No such luck... it took foreverrrrr to get food. Once I got to place my order the staff was all super friendly but they each moved so slow on the line. They appeared to have a lot of mobile orders coming in so in between the people waiting in line the employees were filling those orders which was holding up the customers in line that much more. Once I got my food it was delicious and tasted fresh. The tables inside were neglected as none of the staff were keeping up with them. They needed to be wiped down and cleaned off etc... Overall, I would return if in the area since the food was go but wouldn't wait in another crazy line at this location. read more

See all

This is my second visit and I will not return. The food is subpar. Each time I visited this location, the line moves incredibly slow, but most importantly the food lacks flavor. ( There was customer who had been waiting 30 min for a mobile order). My Chipotle bowl I ordered for lunch was super bland! This is probably the worst Chipotle I've been to regarding the quality of food, which is disheartening because I looovvee Chipotle. read more

Chipotle Mexican Grill - Chipotle Bowel - Mexican Near Me - Wyncote, Pennsylvania

Got food from this location and let's just say the inside is dirty. The floors were disgusting they need to keep up on cleaning because this is a restaurant. Not only that, I used the bathroom and the soap dispenser did not work. Also the bathroom was disgusting as well. read more

Chipotle Mexican Grill - Mexican Near Me - Wyncote, Pennsylvania

IMG. This location is on line order only now but have they ever used a mop? Health inspectors need to get here ASAP. Seats are dirty and floor is beyond gross. Lots of ppl standing around not helping customers waiting for their online order so clean something. Yuk. read more

See all

I went to Chipotle this afternoon to get a veggie bowl with guacamole. Why would they give me an entire half of an avacado? I actually took a picture of it just so I can send it to their corporate office. This is absolutely disgusting! read more

Fresh Chips? No, I went to this location and their chips were completely mix match, mostly stale. And hire people that want to work there, workers are not giving correct portion sizes. Fix this location read more

Worst chipotle I've been to in any state, ever, in my entire life. On two separate occasions I have placed an online order only to arrive and the order not even be close to being prepared. ADDITIONALLY once I make it known I'm there to pick up and order that was designated to be picked up already just continue serving the people in the line and make me wait. So basically if I walked in and got in line I'd have been serviced faster than I'd I ordered online 45 minutes in advance. I complained both times and both times they just looked at me like I was crazy. I've ordered lunch in Willow Grove almost daily some months and have NEVER had my order not be ready upon arrival. Not once. Add to this the floor and counters are both filthy I will never be back the this location. read more

Tonight I ordered two burrito bowls. One for myself and my mom. I am vegan (no animal products or by-products), so I ordered a Sofritas bowl and no dairy products. My mom got a chicken burrito bowl which was supposed to have sour cream and cheese on it. We ordered from the Chipotle app around 8pm and it said our order was going to arrive by 8:31pm. Our order did not arrive until 9:07pm. Not only was it late, but it was so so WRONG! Whoever was making our bowls was looking at them at the same time and either rushing, cross eye, distracted, drunk or some combination because they completely mixed these bowls up. There was sour cream all over the sofritas bowl while other items were completely missing like the corn salsa and romaine lettuce, and the hot chili salsa. The chicken bowl had no sour cream, no cheese, 3 kernels of corn, but it did have the hot chili salsa that was supposed to be on the sofritas bowl. To make matters worse, the restaurant was closed by the time we got our food so there was no one I could speak to. Their app has no way to reach out once the order is closed. So I called the restaurants number just to see if someone would pick up or an automated message could direct me somewhere. The automated message directed me to my confirmation email and told me to find the "Need Help" link at the bottom. Here I had to chat with another robot and let them know that my order was incorrect. There solution was to provide me with 2 BOGO coupons with an expiration date about 4 weeks away. While I appreciate them giving me something, I really do not like this "solution" because they are ultimately just making you spend more money at their establishment instead of actually righting a wrong. It should have been an option for either a credit or a refund, not this BS. Do you really think I want to spend more money at a place that can't get my order correct? Not to mention they are getting really careless with the guacamole because there were enormous chucks of avocado and a piece of straight up avocado SKIN in the "large" (not so large for $6.15) side of gauc! I highly do NOT recommend. read more

I ordered through the mobile app and they got my order totally wrong. Not only did they put guacamole on my rice bowl which I'm highly allergic to. It was a whole avocado! This Chipotle is the worst and the quality is trash. Extremely disappointed that they gave me a bowl that was totally wrong! read more

I rarely write negative comments but I had to share my disappointment. I decided to try Mexican food, so walked in an looked down. The floor was dirty, sticky, trash on the floor. It was a hangout for the youth. As I approached the order section, instead of "welcome to Chipotle or how may I help you", I was told, "we don't have this & we are out of that too". 1 Star was only selected to attract attention read more

The worst chipotle ever!! I made an online order through the chipotle app. It was suppose to be ready at 7:50. I walked into the chipotle to find 10 other people waiting around the pickup corner with no chipotle employee in sight!! I waited over 30 minutes and finally just walked out. The food station was a complete mess with unfinished food everywhere and no other employee knew what to do. Maybe customers left while filing complaints with customer service. Never come to this chipotle location ever, go to another! read more

I would not recommend anyone to eat from here! It's been almost a year and some change and I am still scarred. The manager at the time tried to convince me that a rodent was apart of the avocado seed! I've never in my life seen such a thing. The guacamole looked weird in color, I questioned it, they told me they were using new avocados, and asked me if I wanted to taste it. So I did. Still unhappy with the look of it, I asked them to put it on the side. As soon as I opened the lid, I saw something sticking out! It was this!!!! I began shaking and crying like "omg I just ate something that contained a rodent". I received no help from Chipotle!! Just a refund!! I still wish I could get this place shut down!! read more

Chipotle Mexican Grill - This was in my guacamole!! I was told that it was apart of the core in the avocado. It looks very much like a rodent!! - Mexican Near Me - Wyncote, Pennsylvania

See all

One of the worst chipotles in history the food quality is lacking and so are the portions not to mention the extreme wait times. I stood there for a pick up order placed at 4:20 with a pickup time of 4:40 until 4:55. Then, when I saw him making the bowl, he was very scanty with the portions and was just throwing the food in the bowl. Honestly, just make the longer drive and go to Old York Rd. read more

The worst location I ever ordered from. Had a mobile order that was suppose to be ready by 6:20pm and yet I waited an extra 40 mins for it to be done. Yeah I should have walked out of there but it was $27 worth of food, which by they way was disgusting. The burrito looked like a freaking smooshed up sandwich and the burrito bowl had a whole half of avocado and no steak to be found but about 2 cups of rice was there. There was a big line of people waiting to get their mobile orders and staff members just chit chatting with each other. I'm pretty sure I wasn't the only disappointed. Chipotle please do better! read more

I visited this establishment after a much needed spa day. As I was walking to my car, I decided to pick up a few salads and not cook tonight. I walked in the store and was promptly greeted by a young man around 6:15pm only to be told that they were out of lettuce. Then he attempts to give me bowls a SMALL amount of wilted lettuce from the taco station. I don't know if that young man was being lazy and didn't want to go in the back for fresh salad or if this restaurant is lacking. Nevertheless, I hope they get it together whatever the issue is. read more

Ordered via DoorDash for self pick up - Horrendous. Terrible. Food prep & customer service simply incredibly sub par. Don't even want to give 1 star. Ordered a cheese quesadilla for our daughter- the cheese is not even melted - just looks like a handful of cheese thrown on a tortilla & folded in half. Had to make a 2nd trip to pick up the chips that were forgotten the first time around. Don't waste your time or money. read more

Chipotle Mexican Grill - Burrito bowl - missing the ordered rice & lettuce - Mexican Near Me - Wyncote, Pennsylvania

See all

This location is the worst, they never have certain items, or the wait is 30 minutes because they haven't cooked anything. The workers don't wear masks. Today the register was down. I waited for 10 minutes before a customer told me I needed to order online bc the register wasn't working. The workers said nothing. People inside said they had been waiting for 45 mins to get their food. If you're in this location just GO TO CHICK-FIL-A THE LINE IS LONG BUT IT MOVES! read more

On Juneteenth I came by with a handful of friends to get a bowl and soda, I asked for some standard fillings and once i received it I noticed half my bowl was the rice and there were barely any toppings, i should've grabbed a picture, I asked them to put more of my toppings in my bowl but they told me all the portions were correct and the only thing i could get more of was rice. I was upset because i paid 15 dollars for half a container of food and a bev. I'd skip this chipotle. The line was also awfully long for there to be three people taking customers. If you're going to give us small amounts of food, atleast make the container smaller so there appears to be more. read more

By far the best Chipotle I have been too. I was given a great portion and everything exceeded expectations. Service was fat and friendly. read more

Chipotle Mexican Grill - Mexican Near Me - Wyncote, Pennsylvania

This location deserves 0 stars. On my last visit the store it was obviously short staffed with extremely slow workers. The wait was FOREVER because they only had one person waiting on customers and he acted like he had all the time in the world, no sense of urgency at all. The manager is a miserable negative rough looking female who knows nothing about good, pleasant customer service and needs to be fired immediately. Another time I ordered 2 meals through DoorDash. They sent one correct and one that wasn't what I ordered and the container had someone else's name on it. I tried calling the store but there's an automated system that gives you no option to ever speak with anyone. This location needs to either hire more workers who are at least pleasant and efficient, or they need to close altogether. read more

The manager that was on duty during my visit doesn't have good time management skills. Wasn't very good at delegating tasks. Rude and short tempered with customers who were waiting 20-30 mins for one burrito. DoorDash/online ordering lines are horrible and in no way shape or form is that process organized at this location. Do not order from there bc ur food will be cold and u won't have any condiments. read more

I love Chipotle and go to the ones downtown regularly. I went to this location today because I happened to be in West Oak Lane. As soon as I walked in, I saw a handwritten sign stating the store was out of queso and sour cream. Wth? So, I go and get a burrito bowel. I ended up getting a burrito bowl. They didn't have anymore fajita veggies so I had to take the one at the bottom of the pan. The serving area was a mess and the kitchen area behind it was too. The seating area was also dirty and something bizarre is going on with the construction of the floor. When I got to the register, a woman asked the cashier for a tray. The young man looked through a small stack of trays that were all dirty. Instead of cleaning the trays, the cashier wiped one off with his hands as we both looked on in shock. The woman declined the tray and simply walked to her table. By this point, I was so annoyed that I asked for a Manager. The young man was accommodating and offered us a free coupon for our next visit. I appreciated his effort, but this place needs more help than one Manager could possibly do on their own. read more

Great food great service! Visited multiple times never had an issue! Never get my order wrong always on point. Yes the line can be long due to it being a high traffic area. I think they move pretty fast to get the line down however. It also helps due to covid that you can order ahead of time and pick up. read more