Very unkempt. Dried up food and the staff looked unhappy. Paper products all over the floor and garbage receptacles were overflowing. This used to be my favorite Chipotle. What has happened? read more

I guess if you have limited options on this side of town, a popular chain isn't that bad. But this location is one of the worst. I don't know if it's because of private equity but I would expect, at the very least, for it to be clean inside. I couldn't finish my lunch since the foul odor made me lose my appetite. And the soda fountain wasn't setup correctly. Regular coke tasted like diet and the area looked like a mess. It's also mighty suspect to have these yelp photos be of high quality looking food when it's sooo not. read more

Chipotle Mexican Grill - Soda Fountain Drink - Mexican Near Me - Winston Salem, North Carolina

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This is my favorite restaurant and location but it has gone downhill in a hurry. They are constantly out of product and they close way too often because of staffing shortages. How do you effectively manage a business if you keep closing at peak hours. Today I got lucky because 5 minutes after I got there, they locked the doors because someone needed to go home. When you ask managers about it , they all blame others for the problem. Now I don't know the internal situation but having worked at restaurants all my life I know 2 things to be true. You can't sell a product you don't have and you can't sell anything if the door is locked. Please wish someone would fix this problem. I don't want to go to other places to eat. read more

Ordered a steak burrito But received a veggie burrito instead Really stingy with meats Would never go back read more

Chipotle Mexican Grill - This is there steak burrito...... - Mexican Near Me - Winston Salem, North Carolina

The food is always good but this particular place has absolutely terrible customer service!! The lady that made my burrito wrapped it up incorrectly and was even corrected by fellow co worker. She responded by saying "I don't care" I thought this was a terrible thing to say in front of a customer. read more

I've been disappointed numerous times. They are so poorly managed that they either won't let you order in person or they'll be out of key ingredients (like chicken) for half an hour during peak dinner time. Not to mention, their prices are higher relative to other stores in neighboring areas. A chicken burrito bowl here is $9.80 while I can find neighboring stores that sell a chicken bowl at $8.90. Just a bad location overall which is a shame because I usually love chipotle. read more

I wish I could give it a zero. We have been there multiple times in the past, and they were either out of chips, drinks, guacamole etc... And it seemed like every time, they were out of something. Well, we decided to give it a try again tonight and they were out of chicken as well as rice. I mean really. And when asked if there was more coming, we got met with "I don't know". Seriously....come on. Never again!!!! read more

I ordered online a double chicken protein bowl from the app. Just look. Just look at what they did to me. It's horrendous. This is when I opened the bowl for the first time read more

Chipotle Mexican Grill - Mexican Near Me - Winston Salem, North Carolina

This place needs new management. Store is in disrepair. Staff is not ready for customers at their opening. Very hit or miss on food availability and quality. read more

Two kids that work at this location were chasing eachother and throwing water at one another. Highly unprofessional especially with customers eating inside. Also we're fighting verbally over the music with customers around.....Will not be eating here AGAIN! read more

I stopped in for a quick convenient lunch and almost immediately regretted it. The music was so loud that I could not hear the employees not could they hear me, we repeated ourselves at least twice. The morale was LOW-nobody was friendly. Tables were dirty. I ordered a chicken bowl and it was okay and the chips were super stale. Hope they make some changes for themselves. read more

Chipotle Mexican Grill - Mexican Near Me - Winston Salem, North Carolina

I was charged for steak after being told there was no more chicken and not to worry about the price difference then told I'm sorry about that by the cashier and charged for the steak! Then food did not taste fresh, and I was rushed out the way when I tried to ask about things. Very awful service and nasty tasting food! read more

I used Door Dash for my order. They were great. Food order was on time and still hot when it arrived. I've never tried this place before, but I've seen it when I drive to Target. Thought I'd give it a try. I ordered the burrito bowl. Liked that there were a lot of choices and options for adding extras. Not sure what type of chicken they use, but it was so full of gristle and fat, that I wound up throwing a lot of it away. Very unpleasant taste in my mouth. Not sure I'd order anything that contained meat in the future. If I ever get food again I think I'd opt for one of the vegan choices. I'm still trying to figure out why this joint is so popular with so many people. read more

They had run out of cilantro rice, veggies, lettuce and most of the stuff... They had low supplies and this is at 7 PM. So they were serving less quantity in each bowl. I had to pay full price for half bowl. The people in this restaurant have an indifferent attitude and didn't care about it. Not going back again. read more

Ordered a chicken bowl, serving was incredible skimpy! Bowl was composed of mostly rice and the added guacamole. Pointed this out to staff and they could care less, referred me to manager. That's when I noticed the dead roach hanging out in the dining area. This location is not worth stopping at, go elsewhere read more

Chipotle Mexican Grill - Roach in the dining area - Mexican Near Me - Winston Salem, North Carolina

Have been going to the location for years for pick up orders through the Chipotle app. It can be hit or miss depending on the time of the week. If you are considering ordering pick up on the weekend nights, don't! My orders are almost always incorrect on weekend nights. Tonight we ordered two burritos, should have known the orders would be incorrect, it's a Friday night. My burrito had the correct order on the sticker my the burrito inside was totally not my order. Also, on several occasions my veggie burritos have included random meat chunks. If you are allergic or just don't eat meat, this isn't a pleasant experience. In my humble opinion I think the staff on busy nights is overworked and they get sloppy, hoping to get by with whatever is passed through the window at the pick up line. read more

I stop at Chipotle occasionally. I really did like their food. This place has gotten very messy. The person that rang up my order was also emptying the garbage. I have stopped at this one several times along with the one near Hanes Mall. This one seems much messier. I told my son this and he said chipotle was sold a while back. He said several near him in SC are also sloppy and he quit going to eat there. That's unfortunate as it was a good place for lunch. read more

Hadn't been to chipotle in years and i see why they are expensive and I had ask them for a little more of everything for my bowl just to have to pay $20.00 i am going to continue to support local small business more! Went to try to the new steak they were out of it, asked for grilled onions and peppers they were out of them. Rice was undercooked. Hadn't been in awhile won't go back for a while. read more

Chipotle Mexican Grill - Steak bowl - Mexican Near Me - Winston Salem, North Carolina

Bad service refused me service cuz I'm brown and said we only speak English i didn't say anything i walked out i speak 3 languages lol read more

Chipotle Mexican Grill - Mexican Near Me - Winston Salem, North Carolina

Ordered a bowl on the app and it gave me a time for it to be ready. It wasn't ready at the right time, almost 20 minutes late. And then when I have my lunch break at work it wasn't even the right bowl and the chips were very stale and cold and had a weird taste to them when I called they were closed so I called the next day and was told there was nothing they could do. read more

What is going on in the world? That's what I have to say... the women's bathroom had no toilet paper, grabbed half a role from the men's bathroom and it was wet. The tables were filthy, out of several meats and they gave me stale chips. I paid 34$ for a bowl and a burrito and when I asked if they had any fresh chips, which I could SEE with my eyes, the girl at the register said they didn't have any. The ice machine was dropping ice all over like crazy and I slid in water on the floor! Nobody acts as if they want to be there which I get but everyone has to PRETEND esp if you're dealing with paying customers. Pure laziness- management need to step it up read more

I've been sort of stalking this location, watching it weekly as I pass by to get my grocery shopping done. Finally noticed about a week ago it was open, but it was mobbed at the time. The hype calmed down quickly enough though, as it is just another Chipotle at the end of the day. This location has their "Chipotlane," which is a drive through pickup for mobile orders only. Do note that this isn't a typical drive thru in that you have to order using the app first and designate that you're going to be picking up your food via this method. As far as this process goes, I have zero complaints! This was the first time I tried using their app and the drive up, and it was all completely smooth. I set my pickup time, finished my grocery shopping, drove right up, and was handed my bag of food and on my way in under a minute! This is a great way to cut down on waiting in line, but there is a potential drawback or two. The main thing being, you aren't watching them make your food. One of the big draws about a place like Chipotle is the customization and, frankly, dictatorial nature of making sure they're filling that burrito up to the point that it is bigger and bulkier than most newborn babies. I haven't had Chipotle in quite some time, but either the burritos have gotten smaller or, more likely, mine was just smaller because I wasn't standing over someone and barking orders. So if you go this route via the app and still want the proper bulk in your burrito to the point that it's properly bursting - thus making you burst with anticipation - make sure you designate on the app that you want double meat, extra of everything, double wrapped with an extra tortilla, etc. Doing so will cost you extra of course, but this is the only way. As for my burrito last night, it was decent for the convenience. It still had a fair amount of heft and girth, as the best phallic shaped foods do, but I did need to modify it a bit at home by adding a scoop of my side guacamole and queso as well as some hot sauce. Without the modifications, the whole thing was rather bland beyond what I've come to expect from my past experiences with Chipotle. The chips did contain that good salt and lime flavor, but unfortunately they were overall stale, which is rather unacceptable considering they aren't free. They were also out of an ingredient or two that I would have liked to add, so that was disappointing. Overall, I know I'll be back soon. The ease of using the app and the drive thru pickup are great features that ran perfectly on this occasion. I will likely go that route again, but I will try maxing out my amount of ingredients, paying a bit extra in the process, and hopefully that will result in the gross amount of food I've come to expect over the years from Chipotle. I also have to remember to pick up a bottle of Tabasco, as having that burrito without it is just not the same! read more

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Went to there yesterday due to the snow storm wasnt in the mood to cook. Had to order online which wasnt the problem. The problem was the food even the steak was really cold. 2 hours later got ever sick like food poisoning sick. Never again will I go here again! Mind u I haven't ate all day so I was really looking forward to a nice filling burrito. Nope, my night was spent over a toilet all night. Never again with this location! if i could give 0 stars i would ! read more

No drinks and out of food it is like this time I try to give them a chance I don't know why I even try

Found plastic wrap in my quesadilla. Be careful and make sure to check your food. Additionally, the white rice is almost never fully cooked making it crunchy. read more

It seems unreasonable I would ever give a Chipotle less than a 5-star review, but while the food is excellent, the portion sizes are fine (as long as I ask for extras), and the place is always clean, there is almost always a wait. I don't mind a wait in line but when I order ahead and my order is STILL 15-20 minutes past my pickup time, it's pretty frustrating. It's happened the three times we've ordered ahead. I do love it's closer than the other location, so that's a big bonus for me. read more

Great service as always however I paid for chips and I did not get them. I'm very upset as I was really craving them. Great establishment and I know they're always busy but I'm upset because I paid for chips and didn't realize I was missing them until I got home. read more

Chipotle Mexican Grill - Receipt paying for chips #nochips - Mexican Near Me - Winston Salem, North Carolina

Horrible service, This chipotle doesn't have half of the ingredients; this deserves zero stars.

I love so much the carnitas burrito ! When i want to eat out i go here the food always is good and the staff are so friendly

Honestly I enjoy chipotle. However, today this place was "out of water cups," but instead of giving me a cup, they instead insisted I buy one... $3.32 (!!!) I had to pay for water. Furthermore the music is too loud to have a conversation in this place. I. Am. Done. read more

Don't recommend. Food is fine but customer service lacking. Wanted guac and was told they're out while looking at a full container. When I inquired I was told it's only for to go orders? Just strange read more

Man, don't order on Doordash, this guys act like they paying for the chicken and stake, I order double and they barely gave me food.

For one food should never be cold by the time it gets to the table. It wasn't even lukewarm. The steak was overcooked and rubbery. Not to mention the staff were terrible I had to ask them to speak up on many occasions due to how soft they were talking compared to how loud they were playing music. And to finish it off I got charged for double meat and didn't even get full scoops. If you order a bowl with double meat and the bowl isn't at least to the top there is no way it should cost $16 not for just rice meat and chesse read more

This is the WORST Chipotle and I mean THE WORST CHIPOTLE I have ever been to. I have been to many across the US. 1.) This location is severely understaffed. The line can be wrapped around in the store but they will only have one employee working the food line. The cashier and another employee will be giggling while the customers wait and wait. 2.) they are Always out of something, particularly meat. Or the meat may not be ready. Today, part of my order was to have chicken. I was told it would take 20 minutes. I asked if the employee could get meat from the to go line. He said it's against the rules. What kind of rule will allow a customer to leave, when they can get meat from the other side of the restaurant. 3.) portion size for an adult is the same as the kids portion. 4) when they have meat it's likely overcooked and bland. 5) the customer service is horrendous, mainly because of laziness. Also a lack of management. I really wish the CEO would secretly visit this location. I think he would shut it down. This store gives the Chipotle franchise a bad name. I will never go to this location again. read more

The very first time I went to this Chipotle they dropped my entire bowl on the counter and all over the floor. They close the inside early quite often and say you have to order on the app then go through the drive thru. They're "out" of fajita veggies, and they sometimes say the chips are "for mobile orders only" I ordered two bowls last week and after driving home, only had one bowl. They won't serve you without a mask on and if you ask for one, they won't provide you with one because they "CaNt SeRvE yOu WiThOuT a MaSk" Meanwhile they have groups of 10-12 people sitting inside with no masks on. read more

Love this new location in Winston Salem, better customer service, servings and quicker! Will definitely come to this one

This location continues to let me down when it comes to the food portions. The burrito I got today was the same size as my side of queso which is ridiculous for the price especially for a chain that is usually consistent. I want to be so happy that this location is open because it's much more convenient than the Hanes Mall location but the inconsistency and disappointing meals are pushing me away. read more

Chipotle Mexican Grill - A chipotle burrito should not be so small that the tortilla overlaps that much. - Mexican Near Me - Winston Salem, North Carolina

Dinning room is never open, mobile only with crazy long line. Terrible customer service. Stale chips. The only thing going for them is the vinegerette dressing. Definitely needs new management. read more

Tends to be closed several times a month for who knows why, they mess up almost every order I've ever gotten there and sometimes leave things out of the order, maybe because they run out of items? Seems to be very poorly managed. I actually prefer driving about 15 minutes out of my way just to prevent eating at this location. read more

ruined my life. second time coming to this chipotle really looking forward to it, but the system was down. this is extremely upsetting and they will not be getting my service anymore because they are too unpredictable, especially in a time where a burrito bowl is absolutely essential read more