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    Chipotle Mexican Grill

    1.6 (36 reviews)
    Closed 10:45 am - 11:00 pm
    Updated 1 month ago

    Order Chipotle Mexican Grill Takeout or Delivery

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    Alexis L.

    My mother and I went to pick up our online food ordered. The screenshot included in this review showed that it was ready. By the time, we got there, it was not ready. We waited half hour to get our takeouts. We watched the staff just taking their sweet ol' time to get our food ready. IT SHOULD BE READY BY THE TIME WE GOT THERE! We had hold the line in the drive through. It was embarrassing to wait for the our food to be prepare. I felt the app is not telling the truth or the staff just being lazy to prepare our food ready. They need to learn how to hustle for their customer's patience and also, we were very hungry. Their service is not when it's supposed to be slow even the place isn't look slow! I wonder this place have poor review based on their service.... Their staff doesn't care the food is should be ready or not. That what we took it as! Now Chipotle is now having poor reputation. If you want to have good reputation... train those staff to be hustle and make sure the food is on time when the customer is coming to pick it up. Also, they didn't realize that we been waiting or communicated with us to see why it was not ready! PLEASE, MAKE SURE THE APP OR THE STAFF IS DOING WHAT ITS SUPPOSED TO BE! If they have short staffed.... PLEASE LET US KNOW AHEAD OF TIME! YOU ARE WASTING EVERYBODIES' TO WAIT FOR THEIR ORDER TO BE READY OR PREPARE ON TIME. THIS RIDICULOUS!

    Bob the Raptor and Joe say, "Steak Bowl Prey!!! RRROOAARR!!!!"
    Kevin L.

    I really wanted to give a better review of this place. But after 5 visits I am seeing a trend. First, the positive. The food is great. I would give 5 stars on the basis of the chicken and steak bowls we have ordered. Next, there is an open dining room. This is an intecreasing rarity in early 2022. For these reasons we are coming back for now. Now on to the not so positive. There seems to be a fundamental lack of coordination and communication amongst the crew. As a result service, particularly speed of service, suffers. On each occasion we were there each customer spent about 4 to six minutes in line when other locations or competitors can service a customer in 60 to 90 seconds. It is not down to lack of employees either. I count 6 to 8 employees on each visit. I have experienced Moe's Southwest Grill in Mentor gives faster service with 2 employees on Sunday Afternoon. Basically this location has a ways to go yet.

    Perfectly rolled burrito!

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    4 months ago

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    10 months ago

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    2 years ago

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    1 year ago

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    1 year ago

    Poor asf they never had the ingredients like chicken bowls or anything in stock so why even put one there

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    Yeah it's a chipotle but you have to order online and wait for them to consider making it. What a waste of time. It was a mess in there too.

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    3 years ago

    Full online only? I'd use you online but my order is never made right . Why is walk-in always turned away?

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    4 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    Food cold cheese did not melt order chicken more rice little beans guess I should have read the reviews first will never go back

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    4 years ago

    Best chipotle I've ever had. I drive past 2 chipotle's to go to this location. clean. Professional & most of all delicious. yum.

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    4 years ago

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    4 years ago

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    4 years ago

    Very fast, good food very clean and friendly waited awhile for this location to open and wasn't disappointed

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    Ask the Community - Chipotle Mexican Grill

    Review Highlights - Chipotle Mexican Grill

    SOOOOO much better than the one in Euclid (which is also on Lakeshore Blvd) where every order we got was messed up.

    Mentioned in 2 reviews

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    El Palenque - Mexican Street Tacos Special with Chicken

    El Palenque

    4.0(216 reviews)
    2.1 mi
    $$

    I went to El Palenque for the first time tonight, and I was not disappointed! Our server was…read morefriendly and attentive, and when I asked about mocktails, she helped me to come up with a delicious non-alcoholic coconut flavored mojito. It's honestly one of the best mojitos I've ever had, even despite it being NA! The chips and salsa were tasty, and the rest of our meal came out much sooner than we were expecting. My wife's chicken fajitas were steaming hot and flavorful. I had the arroz con pollo with a side of refried beans, and it was wonderful! All the food was fresh, flavorful, and piping hot. I really enjoyed the melted queso with my chicken and rice. It was such a treat! The atmosphere in the restaurant was super fun, too! The music was lively, the decor was vibrant, and most importantly, everything was clean. What more could you ask for? We will most definitely be coming back for more in the near future!

    Went here with a few coworkers for the first time it was really good! I got there and reserved a…read moretable and they soon followed. I got there around 5:50 ish on a Monday night and as I did more and more people were shoeing up as it was hard for my pals to find parking. I was seated quickly and we had a wonderful server, Mala who was taking care of us. I ordered the Nachos Supremos w/o beans or sour cream and subbed in extra lettuce . The ambiance was great as there was people of all ages. It was a little loud and a few kids crying at one point but it was drowned out by laughter and subsided. We sat inside. They do offer outdoor seating as well. One of my coworkers got Pollo Con Crema and the other got chicken Fajitas which came out sizzling and WARNING the plate is super hot haha Mala came around with looked like a squeeze sauce bottle and was allowing tasting for those who wanted. She was very attentive and refilled our drinks and waters without hesitation (even remembered my lime in my diet Pepsi!)

    Photos
    El Palenque - Full Bar

    Full Bar

    El Palenque - Spicy burrito with steak

    Spicy burrito with steak

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    Chipotle Mexican Grill - hotdogs - Updated May 2026

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