I hesitate giving a 3, because the food itself is usually very good. However, the last few times I've come in, I have received stale tortilla chips mixed in with fresh. I asked the server if the chips were fresh and she said they were always daily fresh. I let her know I had received stale a couple of times and she kind of argued with me about it, that they are always fresh - like I was lying. She did end up giving me the bag for free, but three out of four bags lately (and I eat there regularly) have had stale chips. read more

Another huge burrito from chipotle. I'm always happy to give a great review when the portions are great! read more

Chipotle Mexican Grill - Regular burrito - Mexican Near Me - West Bountiful, Utah

Place look tired and the cleanliness wasn't helping, a lot of mess even though it wasn't busy, and like 4 + people working.. the guy helping me on Friday night 9/5/25 wasn't not focused at all he kept getting everything I was saying wrong it was frustrating even though I just had said it to him.. very disappointed in this chipotle I'm from California and I've never seen one this wack out there. Hopefully this helps them get their act together and not give me and charge me $3 dollars for day old brown guacamole. read more

Chipotle Mexican Grill - Outside of chipotle - Mexican Near Me - West Bountiful, Utah

Went in for a chicken salad and the chicken was burnt and got a bag of chips and they were over salted It was just gross read more

While I was patiently waiting for my mobile order, I was assaulted by a male team member and accused me of smoking in the bathroom. He aggressively yelled at me and told me not to smoke in the restroom... What?!?!?!?! I waited over 45 min for my bowl, they didn't add guac, or salsa, and I got yelled at. Way to go Bountiful Chipotle, I've been to over 50 different chipotles across the country but this one by far takes the for worst experience read more

Usually love Chipotle, but avoid this one . Service was bad, they put the wrong food in my bowl, skimped out on the meat, anddd everything tasted terrible. Worst experience I've had read more

What a waste of money. Multiple workers were seated in the restaurant on computers and chatting, while one worker served the food (aka: slapped it together). The soda fountain was out of 3 different sodas and one lemonade, yet did not have signs posted saying so. I would not have purchased a drink had I known that the 4 best drinks were out. So disappointed and will not be coming back. read more

Food is inconsistent. Service is not friendly, and recently showed up at 11 am 15 minutes after they should have opened and the doors were still locked. read more

We love chipotle. But this was our first visit to the Bountiful location and we were disappointed. We walked in, no one was there but a woman in the kitchen area. She saw us, walked to the back out of sight, and didn't come back until we walked out 8 minutes later. Maybe they're understaffed. But some semblance of being prepared to serve food to customers would have been nice. We were hungry and had a time constraint so we just left. read more

The location is good, employees are ok. The problem is the inconsistency in the products. One day you can get a great quality and amount of product, the next day you get barely any meat and crappy queso. Too many issues drives customers away. read more

It's been a long time since I've been to chipotle, but since when do they use jarred roasted red peppers instead of grilled bell peppers in their fajita veggies? Is this supposed to be okay? The flavor doesn't go at all and they're so soggy. Plus, I think they maybe doubled or tripled the salt in... the beans? My burrito bowl was so spicy it was burning my mouth. Just a really gross lunch. Is this how chipotle is now? How disappointing. read more

Chipotle Mexican Grill - Veggie burrito bowl - Mexican Near Me - West Bountiful, Utah

Ordered 2 burritos and got a burrito and a half. As we were leaving I saw the workers looking at us and laughing about it

Terrible place to eat their food is always old and crusty and the workers attitude is terrible.. it seems like we are an interruption to their job .. read more

I LOVE Chipotle. We eat here a couple times a month, but this location is just ok. We've been patient with shortages and COVID related issues, but still, every time we order, something is missing or one burrito is wrong. It's just part of our expectations now. Things are slowly getting better and I've noticed less problems. At least the food is always good and what we expect from Chipotle now. For a while the chicken was hit and miss and the rice was sometimes hard. The one thing that has stayed consistent is the lack of salt on the chips. There is usually 1 or 2 chips in the entire bag that are salted. It's been that way since we moved here on 2018. So weird. Lately, the chips have been bendy and taste stale. We like the variety of meats and like trying new ones, so we stick with what we know is good! read more

Pretty horrendous service. I stood at the front by the cashier to ask for my online order. There was no one in line and it took 5 minutes for them to ask if I had been helped. read more

Fresh food and good service, this Chipotle location is unbeatable. We ordered a burrito and veggie bowl when they ran out of fajita, so they gave us two free drinks on the house. They also piled the condiments on like a mountain on both orders. The fajita was fresh and the green peppers were so crunchy! Overall, fantastic food and service. read more

Chipotle Mexican Grill - Nicely loaded veggie bowl - Mexican Near Me - West Bountiful, Utah

First, the workers seemed like they were being held at gunpoint. No happiness to be seen in those eyes. The portions are laughable, I got half a spoon's worth of steak in my bowl, and I could count about 10 small pieces of meat. I asked for a bit more please and he literally gave me ONE singular piece of steak more... What a shame. Chipotle has gone downhill and doesn't treat their employees with integrity, this has happened every time these last few years here. I am officially not going to go here unless life happens. Such a shame. Also not healthy everything is fired with horrible inflammatory oils. read more

Food is what is expected at Chipotle. It's okay, nothing to write home about. I ordered the macro bowl and had 6 of the lettuce cores in my salad. The hubs had a burrito, and it had extra things added that we didn't order like the corn salsa. The cheese sauce is really good though! The guacamole is one of my favorites! read more

Chipotle Mexican Grill - Steak burrito - Mexican Near Me - West Bountiful, Utah

the service was horrible the girl at the front got snippy with my dad for asking about the free caso that's advertised on their website. need a new manager DO not come here if you're expecting good service and the chicken was fatty. read more

Sometimes you're hankering for a delicious burrito - and sometimes - you randomly find a gift card for Chipotle's that you need to use. If the former, you should really drive somewhere else. To be fair, it's not a horrible 'burrito' (not good by any means), but honestly, if you order a steak burrito (with extra steak), you should be able to enjoy a bite or two with steak in it - again, just one man's opinion. I know, I get it, it was 'free.' no reason to complain. Just doing my civic duty to all burrito affecioados out there to save their dollars (unless you have a gift card) and drive to Chungas or Betos. Let's play a game and transport you back to your childhood of playing Where's Waldo. The below is a picture of my burrito, five bucks to anyone who can find .0001 ounces of steak in it. read more

Chipotle Mexican Grill - Mexican Near Me - West Bountiful, Utah

Clearly I'm not the only one that has had an experience with rude employees at this location. I have been to this location 4 times and every single time I have had a horrible experience with the employees. For one, I have stood there for over 10 minutes as the only person in line while they stand there and talk to each other without acknowledging me. Second, every single time I have come in here the employees are whispering about me in front of me and giving each other looks and rolling their eyes at me. If you're going to talk shit about a customer, at least wait until they leave the store. I'm not one to come on here and write reviews but it has been so shocking how I have been treated at this location. I will never be coming back here. Please make sure your employees have basic social etiquette before hiring them. read more

What a bummer. Getting tight on the ingredients. Probably smallest burrito I've had. Little beans, little meat. What a rip off now. Not first time, seems normal to do now. read more

It's the third time I've been to this location in the last year, this was the final time. They were incredibly stingy, I had to ask for an extra scoop of everything. When they added meat it was even less than a scoop. Now my boyfriend is sick. He got their chicken and obviously it wasn't fully cooked. He doesn't usually get sick and now he's in a horrible situation. This chipotle is the absolute worst. Will not be back. read more

The second time I have gone to this Chipotle and they do not have lettuce, I was told "I can't give you any this is our last batch and it's for online orders only." Do the online orders pay more for this reserved lettuce ?! I doubt it. I will not be returning to this chipotle location. read more

not worth it at all taste like shit got two bowl and it was like 45 bucks not with it at all they barely put any on it and were out of everything when I order but when the person behind me orederd they brought everything out. and the employees are very bad with communication they need to learn how to talk if they work at a food place never going to chipotle again they should be me a refund the bowl not even half full read more

I'm here a couple times a week and the food is great. The workers are nice. But.. I get the same thing every time & I still pay a different prices each time. They dont give you a full scoop of chicken ever. Very stingy and most likely will go to a different location from now on. read more

Loved my experience at Chipotle today. Because this is a chain I always expect to have a similar experience at all of them (even though we all know this isn't how it actually works). I was pleased that all of the ingredients were fresh, the employees were friendly, and the restaurant was very clean. We always get our go-to meals here because we've tried just about everything. I'll try anything with extra corn salsa. read more

Normally when I go to Chipotle I just go because they give you a lot of food when I went today they almost cut the portion in half I think this is the perfect time to boycott this location till they give us the right amount of food. So expensive for what!!! OUTRAGEOUS read more

Ordered and had it delivered! delivery was great, but bowl sucked. my bowl had more black beans and tomatoes. barely any rice or steak meat (which is extra $). sprinkle of lettuce this bowl cost me $22 plus $4 for delivery tip. i was pissed. when u go in to order up, they give good portions. but when you ain't there to see them make it, smh. they just don't car. what a waste of my money. I did not finish my bowl and I'm pissed off! i also ordered a side of tortilla and it was chewy asf!!!! read more

Chipotle Mexican Grill - Mexican Near Me - West Bountiful, Utah

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They charged me more ($8.30) for a kids quesadilla than a Burrito? Also charged $3 extra for a teaspoon of guacamole. No wonder no one was in there eating when I went in at lunchtime. read more

7/26. Had food poisoning at this location maybe 6 months ago but decided to give it a try again. Probably not the smartest move but I was in the mood for some Chipotle. I ordered a chicken bowl and the young worker gave me about a half scoop of every ingredient. I asked for a double portion of chicken after dying on the inside looking at the tiny scoop she put in my bowl. I paid 14+ for what seemed to be less than a regularly sized bowl at any other location. It's not a big deal in my opinion considering the miracle it is that food chains can hire food service workers at such a low price, and feed me food that I am extremely grateful for. The only reason I'm writing this review is because when I sat down and started eating, the taste was extremely subpar from what I'm used to at other chipotles. Idk if the ingredients had been sitting out for too long or it was not cooked properly but it was not good. Overall not the best chipotle experience. Safe to say I will not be returning. read more

I've had a lot of issues with chipotle and my orders. But with this experience I did a pre-order and arrived 30 minutes before hand because my appointment ended sooner than I thought, Shamona was so friendly and took care of my order right away even though I could see they were busy. And made sure my special requests were made. She is an absolute asset to this company. She needs to be recognized and she needs a raise! Bc of her I'll definitely be back! read more

I seriously hate this location. I try hard not to leave reviews unless really necessary but this place needs help. Last time we were there, they tried to serve us brown guacamole and acted annoyed when I told them I changed my mind. Today we had to watch teenagers clean for ten minutes before they could serve us an hour before closing. Please try and find better help or train your young staff. We really like your food but I'm giving up on bountiful location. read more

Usually these guys are great. Goid and fast service. Only 3 stars this time due to rice not being cooked, very crunchy.

Husband loves this place and they are good for his picky appetite. Good if you want a bit of spice, pretty clean inside and nice employees

The first time I went there I got the burrito bowl. It's great. The meat is incredibly tasty and the service is wonderful. The only problem is the meat portion. They seemed to skimp on my bowl and it turned out to be nothing but rice and beans which is fine but for the price I expected a little bit more meat. Overall loved it and I will be taking my boyfriend there. I want to try the soft tacos. read more

Chipotle Mexican Grill - Menu - Mexican Near Me - West Bountiful, Utah

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absolute rudest people I have ever met. no one ever deserves to be treated the way that I was treated in there. workers were narcissistic, selfish, and straight up mean. read more

I have ordered food to go 5 times and for the 5th, YES, 5th time they completely got it wrong. Don't waste your time unless you want a surprise. read more

I love Chipotle because: (1) their food is non GMO (2) their CEO (Steve Ells) doesn't serve pork in his stores, because he doesn't like the inhumane way porks are raised in the US (3) food is so delicious, and (4) employees are nice to customers. I'm grateful my wife (my better half for sure) found this store a few months ago. I wish more CEOs would invest in: giving people more healthy choices like Steve Ells does. read more

Chipotle Mexican Grill - Mexican Near Me - West Bountiful, Utah

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This chipotle location is the best one I've been to here in UT. The inside is spotless, the food is delicious, the employees are always nice & very fast at getting my order ready. This location never disappoints! read more