I like Firehouse for a couple reasons. They support our first responders, and they have a wonderful…read moresandwich with corned beef and pastrami. Last time I got take out, sandwich bread was bit soggy for some reason. Not sure if it was caused by pickle juice or too much vinegar and oil. Still a good sandwich. I prefer to eat there, but sometimes my walking takes me to takeout. I prefer Firehouse over the competition that is out there.

I personally witnessed an employee being publicly humiliated by the owner…read more I stopped into Firehouse Subs in Sidney, Ohio on Friday, July 24, 2026, and a blonde female employee had just begun taking my order when the owner, Tom Martin, came out of nowhere and started yelling, cursing, and degrading her in front of multiple customers and another employee. The public humiliation, intimidation, and imbalance of power were difficult to watch and reminded me of the dynamics often seen in emotionally abusive relationships. I was in shock. My hands were shaking after witnessing a man old enough to be this young woman's grandfather openly attempt to intimidate and bully her in front of customers and another employee. If he was willing to speak to her that way in front of customers, it left me concerned about how employees may be treated when no one is watching. After he finished yelling at her, she returned to taking my order with kindness, professionalism, and a smile. Despite what had just happened, she remained polite, respectful, and focused on providing excellent customer service. She handled herself with far more professionalism than anyone should have been expected to under those circumstances. That young woman deserves recognition for her professionalism and composure. She represented the business with far more dignity than the person who owns it.

Still love this place! Not 100% perfect, but almost always get my order correct and the food is…read moregreat! No other place in Sidney can top their order accuracy, McDonald's leaves much to be desired, BK beats the pants off them in my opinion, in speed, friendliness and accuracy. Keep up the great work!

So, haven't been in a while. Now I remember why! So, I got the 3 for $3. I order the chicken one,…read morewhich was supposed to be the *****BLT CHICKEN JR!!!!!!!!***** Not what I got. No bacon or tomato. How hard is it to make a ***** BLT CHICKEN JR*****????? self explanatory!!!!!!!! B- stands for , L- stands for , T stands for and last but not least Chicken . . I'm done for now. Won't go back for a while again!

I ordered a 12 peice family meal and a gallon of SWEET tea. The chicken was extremely salty, and…read morethe SWEET TEA WAS NOT SWEET. When I called the store the manager on duty was very rude! No apology for any of it. She just made excuses saying there is no way because things get done this way or that way. The only thing I was offered was to come try another piece of chicken. When I explained that it would be too much of a waste to drive all the way back to "try a different piece of chicken" the manager said "well I don't know what to tell you then" I heard her say stupid bitch as she hung up on me. I called back and asked for her name she said "sorry I don't feel comfortable giving out that info." I said that was fine cause I will not be returning to this store again and she said " I really don't care" I just feel like I wasted my money and that the manager did not care to try to solve any issues and was extremely rude. We eat there often because it is what my fiancée likes but I will not be back at this restaurant ever due to the way the issue was handled. At the very least she could of offered me another gallon of tea and even lied and say she was going to look into it but she did nothing but disrespect me when I was nothing but respectful and letting them know things weren't right! Being offered another gallon of SWEET TEA would of made a world of difference. But your manager should not be in the customer service business! This is coming from someone who has been in customer service for many years. Could use a good cleaning.

Well just because I couldn't leave one star. I have never been so disappointed in a restaurant…read moreexperience. Try ordering while the person taking your order is shoving a potato wedge down her mouth. Just awful Walked out. Won't be back

Store # 4846 was worthy of my reaching out to express my extreme gratitude for their outstanding…read moreservice to our church group of 19..which was comprised of of children, teens and adults. We were returning from an outing in Kentucky. Hungry, tired and running low on money. The ordering was as per usual..confusing & changing. What stood out was the friendly, courteous, assistance the staff provided us. They walked up, offered condiments, help iwth ordering, friendly...OUTSTANDING customer service worthy of a fine restaurant I just couldn't let this opportunity to express the greatness of the service level provided pass by!

I've worked at McDonald's years ago, and I've always ordered the Quarter Pounder with cheese…read morebecause, unlike standard hamburgers and cheeseburgers, it is more costly to make, so they're not typically sitting in the heat bins. I waited for thirty minutes, and when it finally arrived, the fries were cold, not even warm, and the Quarter Pounder with cheese was raw. I hate sending anything back because bad things tend to happen. Still, I had to chance it because I couldn't eat the burger or fries. They were nasty, especially after waiting thirty minutes. Additionally, the restaurant wasn't that busy, but it was dirty with no clean tables. The restrooms smelled like urine. I would suggest avoiding this location.

Sidney, Ohio. The business is filthy, outdated and needs attention! The man taking our order was…read moreon his phone while I was placing an order (at the counter!). He charged us an extra $2 per sandwich (we got 2 regular roast beef) for lettuce and tomatoes and never told us, I looked at the receipt to see why is was more than I anticipated. Shame on me for not asking but after googling it, it says they generally do not charge extra for these items! I think he put $4 in his pocket when we walked away. I wish I could post the picture I took, a few shreds of wilty lettuce and 2 paper thin slices of tomato. Will never return!

We had a really great experience at this Arbys on 12/18/22. I'm surprised to see that other ratings…read moreare low. It's very convenient to grab lunch when you want to quickly jump back onto I-75 (for all other road warriors out there). You have to turn into a somewhat defunct shopping plaza and then turn into the Arby's, but it is all very clear and easy to do. We ordered a large bag of traditional roast beef sandwiches, and they were hot & fresh. The drive through staff were pleasant and they loaded us up with plenty of napkins and sauce packets. In total, it took less than 5 minutes! We thought that was pretty incredible!

I asked the girl working if the cookie dough flurries were made with vanilla ice cream. She said…read moreyes, like I was crazy for asking, then when I get my ice cream, it's basically chocolate bc they put fudge in it. This may be normal for them but I have never been there and when I asked for vanilla ice cream you would think she would mention it had FUDGE in it that made it chocolate ice cream!!! No offer to remake it and the ice cream was like soup. It was pouring down the side of my cup. That whole flip test they say DQ does... they don't, at least this place, bc the ice cream was like soup. Not sure I would ever go back to a DQ. I'll stick with Big Dipper or Dairy Isle.

Food was okay but they wouldn't let us order in the lobby which would have been fine but then we…read moreget these cheap to-go plates and the gravy I got looked like it already had been eaten out of with barely any gravy left

We attempted to try another fast food (Burger King) restaurant across the street but after waiting…read morefor 10 minutes with no movement in BK's drive thru lane, we decided to try Chick-fil-a. We used the drive thru at Chick-fil-a and ordered our sandwiches. Received order quickly & everything was correct & employees were friendly & courteous! Very much appreciated! Thank you Chick-fil-a!!

I called in to order a large lemonade and iced tea The young man told me I needed to provide my…read morecredit card information and I told him I was driving and did not have it with me at the time. I called back a second time at 2:07 PM and let them know I was on my way and I was told that it was ready and waiting on me. I was not asked for my credit card information. I arrived and they told me that it wasn't ready. They never made it because they didn't have my credit card information. This is probably the single worst experience I've ever had with Chick fil A and I can guarantee you it will be the last I will never step foot in your restaurant again. Shame on your asst manager for treating your customers that way when i made the phone calls to you and placed an order with you and you assured me that it was ready only to find out it wasn't. Your assistant manager was flipped and I let him know. I will never be back. This Customer Service stinks.

To this day it is still the worst Taco Bell I've ever been too. Go to Anna location 10min away, way…read moremore food and way better quality.

AVOID. There are no words that can possibly describe how much of a $*^%show this place is- bodycam…read morefootage is what's needed. One night I waited 42 minutes for an order. (1) parking lot is like the ghetto, filthy and appears to be a hangout with questionable behavior going on (2) night store manager is disciplining her undisciplined kid who is in the store while she is supposed to be working. (3) Absolutely no concern for walk in customers- staff is just blatently rude. Had a missing item on an order and employee flat out told me it was unavailable and walked away despite that the order was paid for- no attempt to offer a substitute or a refund (4) orders often can't be fulfilled (poorly maintained equipment?) and (5) orders are often mixed up or have missing items. Better service can be had at the Anna Taco Bell at the next exit off i75. Please people: if you ever had to deal with this POS place, please call 1 (800) 822-6235 and file a complaint- seriously there is an ongoing attitude problem among these employees in this store that needs to be FIXED at the corporate level. These people need to be fired and replaced.