Find another location, this Chipotle is the worst, with the worst customer service. I have picky kids who only want a bowl with cheese and rice. Every Chipotle EXCEPT THIS ONE charges me for a 3 pointer because it's literally a bowl of almost nothing. THIS Chipotle however, charges for a veggie bowl which is more than double the price because it would normally include additional ingredients. I tell them that it's a 3 pointer and they argue with me every single time telling me it's a veggie bowl...with no veggies... my husband gets irate anytime he has to go through the whole ordeal where I tend to just laugh and say whatever, I'll pay $25+ for 2 bowls of rice/cheese so my kids can eat and I give up arguing. They are always so cocky and I truly don't understand how they don't feel stupid telling me it's a veggie bowl...despite no veggies being present. Please train the Severna Park location better. read more

Chipotle Mexican Grill - Cheese and rice for a toddler, overcharged as a veggie bowl by a grown adult toddler - Mexican Near Me - Severna Park, Maryland

Severna Park chipotle strikes again. Second week in a row on a Friday and no chicken; how is this possible. It's a Friday at dinner time, there are four people in line yet my son has been in the store for over 30 minutes now. It's staggering how this place has lasted. read more

Great customer service the other day when we came in for early dinner. They actually had salad dressing made and I got some for my salad before ordering it and wondering if they had any made. The bowls are always so full of fresh ingredients. The chips and guac are outrageous! Make sure to get a bag when they are hot! We will be back Jake n kev read more

I'll do a review of all 3 burrito places in Severna park (Rio's, qdoba, and chipotle) and post the same review for all three. I did mobile orders for all 3 places. Went to riots and qdoba twice, only once for chipotle Chipotle Good Price for combo Kids meal Kids meals can include fountain drinks Lots of option Fastest of all 3 Burrito was 2 out of 3 (Rio's was far better) Bad Forgot items Chips were burnt Burrito was smallest of the 3 Too few chips. Lots of salsa Limited fountain drinks, coke products Qdoba Good Kid's meals 2nd biggest burrito Combos for a reasonable price Drink station Burrito size was 2/3 Bad Burrito quality 3/3- not to say it's bad, but chipotle and Rios were better Combos default to queso and bottles for mobile orders. No way to change online Incorrect order items- my burrito was switched with someone else's Rio's Good Best tasting burrito Biggest burrito Specialty drinks that were delicious Kids meals Meats cooked to order Bad Expensive- no combos so it can easily be over $20 for a burrito, chips/salsa, and a drink Slowest- they cook everything to order so it takes longer. This makes it fresher but means they can back up very easily *******verdict******* If price wasn't a factor, Rios would win hands down. Since it is, I have to really be craving Rios to shell out the $20+ for a makeshift combo. Out of qdoba and chipotle, I peanut very slightly to qdoba. The bigger burrito and more drink options are the deciding factors for me. read more

Disappointing Experience -- Used to Be Much Better This location used to be a solid Chipotle, but it's gone downhill. You're now paying more and getting noticeably less--especially when it comes to the meat. I received just a few small pieces of chicken, and the flavor was off. Could have been the guacamole, but either way, it left me concerned I might get sick. Service was also awkward. Two employees making burritos for one person sounds efficient, but both talking at the same time and expecting responses while showing visible annoyance made it uncomfortable. I suggest going across the street to the other Mexican restaurant or Mezza Cafe instead. read more

Came in today Ofcourse the portions are trash and the trays a filthy then it took me forever just to order a burrito due to the staffs don't know NO ENGLISH they just look at you like their deaf literally none of the staffs understand English it's ridiculous but anyway won't be back at this location read more

They give you way smaller portions than they used to. Then when you agree to pay for double the meat you still get less than a single portion. The people working there give you an attitude. I ordered another time and they forgot to include my chips. When ordering online the portions are more pitiful than when ordering in person. read more

okay tasty. It was crowded as hell tho took 20 minutes for a quesadilla but it was busy so i get it buttt also chipotle needs to stop folding the quesadillas and bring back how it was years ago with two full flat tortillas on top of each other coz its hardly worth the $10 this way. read more

Friday At 6 pm there was 25 people waiting in line because they had no meat cooked. How is that even possible? I have never been to a chipotle that has had no meat ready at all. Myself and numerous others walked out. The manager was laughing about it and and made a terrible joke and told people do not look at the chicken while it is being cooked because that will make it take longer read more

If I could give the establishment 0 stars I would. I normally don't write any negative reviews but recently when visiting the Severna Park location, we walked in and it was noticeably dirty with trash, food, and filth on most of the table surfaces, condiments area and floors. We normally come to this location for convenience but noticed it deteriorating in upkeep and professionalism. It appears the staff invites friends in to hang out and neglects basic cleaning and food preparation. Today at 5PM the business was out of all chicken products, which to me is crazy given that it's open until 11PM. I am sorry to see this in this condition but I will say it's been trending downward rapidly over the past few months. read more

OK, where to start. Let me start by saying I never leave negative reviews, but my husband convinced me to do this because I have complained to him so many times. I live in Severna Park and have been to this location many, many times (as my daughter and I love Chipotle). The food is pretty standard, but that's where it ends. The restaurant is always filthy (with trash and leftover food on the tables, floors, and trays and around the beverage station). I wish I would have taken pics to post. They are usually out of something (or everything), like straws, forks, knives, napkins, and specialty beverages. The last two times we have been there, they have forgotten to put part of our order in the bag (e.g., chips, chimichurri sauce). When I went back to ask the cashier for my daughter's missing chips, I was met with a very rude attitude (she simply handed me the chips like I was being a pest and gave me a side eye). I am hoping that someone at corporate reads this and cleans up this location as we would like to continue to dine there without all the ick. read more

The worst chipotle ever! Always getting our order wrong, even when it's written out to for them step by step. Staff is friendly, but they have no idea how to run a chipotle efficiently read more

Would give them 0 stars if I could. I recently had a frustrating experience with my Chipotle pickup order. I placed my order at 8:20 PM for a 8:40 PM pickup and arrived at 8:35 PM. I was told to wait 4-10 minutes for the chicken, but after waiting 20 minutes, I was informed it would be another 5-10 minutes. Meanwhile, customers who arrived after me were getting their orders made. In the end, I had to ask for a refund. If online ordering is meant to streamline the process, this experience was anything but efficient. Disappointing service overall. All that wait for a Chicken quesadilla that I didn't even get /: read more

Chipotle Mexican Grill - Mexican Near Me - Severna Park, Maryland

Worst Chipotle in America! Don't try going after 8pm. I placed an order at 8:40pm and didn't get my food until 9:35! Never come here. I got my food and everything was wrong! The workers are dumb as heck. Just shut the place down. Open something else. read more

Most disorganized restaurant I have ever seen with the most careless employees. The employees making the food seemed confused and the person working the register wanted nothing to do with helping operations to move along. They managed to serve two customers in a 20 minute time span. The make table is a disaster and I'm glad I'm only picking up an order and not choosing to dine here. read more

Horrible and getting worse each time. Chipotle needs to manage their franchises but the owners are not. 1. Filthy 2. Rude staff and I believe they are high. 3. Trash cans overflowing 4. Meat preparer eating the steak as he is cutting it. 5. No clean tables. 6. Soda machine not working. 7. staff aimlessly watching while others are working. read more

. 0 stars would be too much. TERRIBLE SERVICE SPE Specifically a cashier named Cameron (or at least as the name on my receipt,) I order every Thursday and my kid only orders rice and chicken. With any other cashier, it's a three point side but with her it's always a problem. I've already complained about her before. Either she's racist, mean spirited or just incompetent and ignorant. She charged my mother $12 for rice and chicken because she didn't want to chicken with the rice and instead in a separate container. The receipt says chicken bowl and extra chicken. I will just go ahead and find another chipotle or not eat a chipotle at all. This is my final straw but before then I will make every complete possible about that location in that person! Find another location save yourself the ignorance and lack of proper Customer Service read more

Chipotle Mexican Grill - And look at the half receipt! - Mexican Near Me - Severna Park, Maryland

Food is good but service is rough. They were obviously rushing causing them to not do full servings and only doing halves. They dented my lid skimped not only on the beans but meat to. For 40 sum odd dollars I expect a little bit better of service at the very lea read more

Chipotle Mexican Grill - This is an example of my lid she didn't ever replace. The lid didn't ever do anything to her - Mexican Near Me - Severna Park, Maryland

This location needs improvement. The last time I ordered I am pretty sure they forgot half my bowl. The bowl was half empty and it was extremely noticeable that the portion was tiny. I have heard this complaint from many people that to go orders do not get the same portion as when you order in the store. Why is that? It should not be. The order was ready on time for the most part, maybe a couple minutes behind schedule. When on the go and trying to save time, I should not have to sacrifice half of my meal in return... read more

See all

Bottom Line: Super long lines but overall consistent with the Chipotle Brand. I'm not a huge Chipotle fan but every now and again I will pop in here for a quick dinner. I'm dumbfounded how long the line always seems to be. Anyway, overall, I really like the concept at Chipotle. Pick your form (salad, bowl, taco, burrito, etc.) pick your protein (steak, chicken, tofu, etc.) and then load it up with the toppings. Guacamole is extra but worth it and they have Coca-Cola fountain products. I think this location could be cleaner. read more

Chipotle Mexican Grill - Mexican Near Me - Severna Park, Maryland

OMG talk about amateur hour! no reason someone should spend an hour in a chipotle. everything looked a mess cross contamination out the arse and staff was polite but some of the most incompetent people i've encountered in my life. change must come and soon! read more

In love Chipotle and have for decades, it's prices and food, and just overall quality is superb. But how does the Severna Park fair from the other Chipotle locations near it? Well, it's one of the best. So this loc is spacious, but its exterior look doesn't provide that justice. I walked in and realized that it was huge. Like it was absurd and they have a side that shoes you employees working on things like fresh rice and stuff. The employees are very productive and attentive. What I enjoyed that I liked the most was that the employees are kind and think ten steps ahead. I ordered burrito bowl and said I was dining in, but the employee gave me a lid instead in the event I had any leftovers I wanted to take home. That is such a high level of attention to detail that it makes me surprised that more locations don't do that. Only complaint is I felt they stiffed me a bit on rice and slightly on meat but I won't lose sleep over it considering some locations are A LOT worse in one or both aspects. read more

I have a health concern regarding a staff member at the Severna Park store who was using hands in a big stainless steel pot mixing rice with both arms inside up to elbows. Customers all in line observing this. I left the line and walked out. This was very upsetting since I have been a regular customer for years at this location but have no desire to eat at any location if this is a standard process for mixing rice! I could not see if he had gloves on but wouldn't matter since he had arms in the pot as well. I have been trying to inform a manager about this but obviously there is no way to do this online. I have asked a staff member of another store about this and was told this is a normal procedure to mix rice with hands. This is not good and not good that I cannot resolve this concern with management! I will no longer eat at Chipotle until I receive a response. I will contact health department to look into the matter. Cindy M. read more

I got a chicken 3 pointer (chicken 2 points and cheese 1 point) and they lied and said cheese is worth 2 points. I come here every single day and I have for the past 3 months and I have only run into this problem 1 other time and it was the same lady. The people there should be fucking embarrassed they need to skimp a 19 year old out of 3 dollars because they're too uninformed about their own menu. I suggest the managers that worked today should be let go for their extreme rudeness and lying. read more

I try to frequent this restaurant regularly but every time I go, anytime between 8 and 10pm, the trash is piled so high that it is falling on the floor. The drink station is a mess, with liquid in the sugar container, no utensils, and sometimes, no napkins. Various proteins will be completely out of stock too. But the worst part lately is the quality of the food. Chips are often VERY stale and the rice is just plain white rice instead of the traditional Chipotle rice with cilantro and lime in it! No good at all serving it plain!! I tried using their online app to chat with someone ( Pepper along with 3 other reps) but the app kept ending our conversations early and I was not able to get my entire problem conveyed or to even have a decent conversation. The app was VERY frustrating to use ... after having it cycle me through 4 different reps and REtelling my story and details each time! Uugh! Lastly, the spit-balls on the framed photos there were almost enough to chase me away. The same spit-balls on those photos two weeks later is what has me coming back here! ;-( They also have a long-standing code violation there that's an accident waiting to happen! read more

3.5 stars Chipotle delivers a good "fast food" Mexican option. The new pollo asado is delicious. Love mine in a burrito bowl. I also like the adult quesadilla option but it is not available on most "in store" menus and when you order online this location frequently forgets the included guacamole. My other complaint at this location is that the floors and tables are often dirty - the eat in area is not bussed quickly enough to keep up with the turnover and it shows. read more

Did an online order. Wasn't ready when we got there. Half the order was wrong. Going back now to get it fixed. Learn to cook and do your shit. I was really looking forward to my chipotle this ruined my day. Update: went back and didn't have white rice or guac this is bullshit read more

If you want your pickup or delivery order to be WRONG 9/10 times, this is your place! That is based off 3 years of using this location.

This restaurant was in absolute disarray today. All of the trash was overflowing. There was no cutlery or condiments stocked. There was trash and mess all over the beverage area. Every table was dirty. They didn't have brown rice or steak. And the guy who prepared my bowl was rude. Honestly, if I would have noticed how gross it was, I wouldn't have ordered. Based on the lack of cleanliness, it was no surprise when I found hair in my food. read more

We usually like this Chipotle location. However, tonight was a different story. There was no carne asada available. Manager blamed it on the griller even though it's a manager's job to make sure everything is prepared for the dinner rush. Eating areas were filthy. read more

Been pretty bummed lately when I go always out of salad dressing and it's one of my favorite parts about my meal when I go to chipotle.

don't even bother going after 8pm. they don't restock at all. no meat, no rice, no sour cream, etc. At that point just close. only one of the employees seemed to want to be working as well. bad attitudes all around. won't be back. read more

I'll start by saying that I'm happy Chipolte is in our neighborhood. We go here at least once every 2 weeks, and in general we keep coming back because we really like Chipolte. The food is good and satisfying. There are a lot of bad reviews in here. Many of the bad reviews come from a direct comparison of the customer service of Chipolte to Chick-Fil-A. Yeah, hands down Chick-Fil-A has WAY better customer service and attitude in general. Chick-Fil-A is very close so it makes a great comparison. In general when compared to other Chipolte places, I find this one rather skimpy on servings. Now, I have never had a problem when asking for more, but it just takes a little more effort. Just small examples, are the cheese. They usually sprinkle just a little. I ask for more, and I get more. The hot sauce cups when you order chips and salsa, get filled 1/2. So I ask for more. Yeah, sometimes they seem a little irritated when I ask, but oh well. So one striking example of skimpy servings are the chips. Now this may be the whole chain or just this place, but please look at my pictures I posted. This is not a fluke, it's like this every time we go. The chips are barely covering the bottom of the bag. The bag is 11 inches tall and the chips are filled 2 inches up. If you imagine the bag is see through, you can imagine that the chips barely fill up to the bottom of the "CHIPS" lettering. Just go to Qdoba and witness the huge bag of chips that they give you. I suggest one of the following: 1) More chips 2) Smaller bag 3) Charge less for what you are now serving 4) Change name from "Chips and salsa" to "Bag with a few chips and 1/2 cup salsa" read more

See all

Service was slow and very sloppy. Chicken had too many spices. Ambiance was ok very unorganized

4 times we have ordered delivery from this location. 4 TIMES THEY HAVE NOT GOTTEN THE ORDER CORRECT AND CHARGED FULL PRICE!! This is absolutely ridiculous. Each time we wait extended periods of time for the orders to be delivered. Each time we ask the driver is it all here. Each time the driver is told it's all there. Food is delivered and each time a part of the order is missing. Is it really that difficult to read an order, make it, and put it in a bag to have delivered? This is the most infuriating experience with a business that I have EVER had, there is absolutely zero oversight on these orders, management needs to be REPLACED. When attempting to call and discuss the problem they hang up on you, make you wait extended periods, tell you it's the delivery drivers fault (really because all they are doing is delivery). While part of the order may be refunded and they apologize, you now have no food and have waited over an hour. That is unacceptable!! I WOULD NEVER ORDER DELIVERY FROM THIS LOCATION!! EVER!! I may never even step in this Chipotle or any other Chipotle again based on this single store. THE WORST!!! I read more

It had been some time since I've been at any Chipotle. The line was about as long as it usually is and I was okay with standing in it because that meant fresh food. Actually watched the gentleman make the cilantro lime rice that I couldn't wait to taste it. Upon ordering the lady was extremely rushing and wasn't really paying attention to what I was saying to her. I had to reiterate to make sure that she got my order right. After getting through the line and starting to eat my food I noticed that I couldn't taste any of the lime in the rice. That was okay because as I continued to eat, my green salsa made up for the absence. I found two burnt. . . Actually I have no idea what they were, pieces in my food. I kept waiting to taste some kind of seasoning on the chicken, like that wonderful smoky chipotle flavor it was supposed to have but I couldn't find it. I wasn't too disappointed since I did get this meal for free because of their promotion when they were closed the other day so that doesn't make me completely disappointed. However, if I had actually paid for everything I would not have been happy. read more

Chipotle Mexican Grill - My first double chicken bowl in a long time - Mexican Near Me - Severna Park, Maryland

I've ordered from this restaurant multiple times over the last 3 months. The last six orders have all had issues whether part of the order is missing, I'm given someone else's order altogether, the order takes 45 minutes longer then when the restaurant has said it would be available or the quality of what is provided is awful. I love chipotle and I've never experienced this with any other chipotle across Maryland, Virginia or DC. I've also never before in my life written a negative review about Chipotle, but tonight was the last straw. The excuse is always, we are really a busy store but so is Annapolis and Arlington, etc. read more

The people who work here are miserable. I don't know what happened to them but there is no joy in their life. It really shows in the food and service. They give simple one word responses and questions. I had to repeat my order a few times because the employee kept forgetting I ordered a veggie burrito. She then rung it up as an extra chicken burrito. She didnt roll the burrito fully closed so it fell apart in the bag. It didnt taste good either. read more

Don't risk it- used to be good. NO longer. The last two meals have been dissasters. Two nights ago I actually got someone else meal instead of mine but we didn't check it until we got home. My DH's meal was missing 3 key ingredients: rice, black beans and corn salsa. YOu would think that they would have noticed since it was half of the volume that it normally is. I have tried to get a hold of someone at the severna park chipotle but I keep getting a recording telling me that they're too busy to take my call (I have called at 10AM thorugh to 9PM). I have been trying to reach you since 3/27I have called over 15 times, I tried to "chat" with "Pepper" the next day and gave my info but STILL no response. I'm not pleased at all. read more

Went to support the MDSPCA August 10, 2017. I told the cashier I was supporting the MDSPCA and she nodded. I looked over my receipt and fundraiser was not on the receipt. The person in charge said did you tell her I said yes and the cashier then proceeded to say I don't know what your talking about. They told me they would do the fundraiser for the next 3 people in line but who knows. VERY DISAPPOINTED! With all the bad reviews why isn't management or the owners stepping up to solve some of these issues...SAD!!! Not sure if I will ever return to the Severna Park Chipotle it seems like no one cares how bad it is and it seems like they aren't trying to improve things. read more

Chipotle Mexican Grill - Epic fail Severna Park Chipotle - Mexican Near Me - Severna Park, Maryland