Stopped by the Chipotle on Cottle Rd for a quick meal. The food itself wasn't the issue -- everything tasted as expected and was prepared correctly. But the cleanliness of the dining and serving area was questionable, and that really overshadowed the visit. Counters and tables had crumbs, dried food bits, and old stains that clearly hadn't been wiped down in a while. When you're serving fresh food assembly‑line style, the prep area and dining space should look clean and maintained, especially during busy hours. It wasn't a deal‑breaker for the food, but it definitely made the overall experience feel less cared for than it should be. Bottom line: Good food, but the store needs to step up its cleaning routine to match the quality of what they serve. read more

Chipotle Mexican Grill - Mexican Near Me - San Jose, California

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DO NOT COME HERE. customer service awful. food quality awful. (as you can tell from the man that found dirt in his lettuce). if you come here, expect to wait 30 mins to ONE HOUR for your food. this has happened to me several times on occasions where i ordered on the app and when i ordered in person. my order is consistently incorrect and little to no remorse is shown by the workers. they just don't care! this location used to be my go-to, but after several negative experiences, i don't see myself ever going back. :( read more

this location has been consistently disappointing enough that I feel like I have to say something. I've ordered from here multiple times through delivery, and 9 times out of 10 something is wrong with the order. I kept giving it another chance thinking it was just bad luck, but after going in person, it's clearly a bigger issue. I came in around 2:42 PM and didn't leave until about 3:20-3:30 PM. There were only about 6-7 people in line ahead of me, but it took around 25 minutes just to get to the front. One customer actually left because of how long it was taking. There was only one employee actively serving food, and each order was taking several minutes per person. Meanwhile, multiple other employees were around but not stepping in to help, even as the line kept growing. People waiting for pickup orders were also standing there for long periods without being acknowledged. After finally getting my food and leaving, I realized my chips were missing. I had to go back in and wait again just to get a simple item I had already paid for, and even then it took several minutes for anyone to acknowledge me. I've been to several other Chipotle locations, and I don't typically run into these kinds of issues. That's what makes this stand out--this doesn't feel like a normal off day, it feels like an ongoing problem specific to this location. I understand that food service jobs can be tough, but this level of slow service, lack of coordination, and repeated order mistakes is not normal. It feels like there's a serious issue with training or management here. At this point, I don't see myself coming back to this location again. read more

This place sanitary level is beneath the ground level. It's always NASTY in here. The workers are so messy while making the food. Dragging the foil down the assembly line with spilled food all over the countertop from previous orders taken. Long lines. The workers are always hanging out chatting with each other as if they are not there to work. HORRIBLE establishment. Would not recommend eating here. Not even my dog! read more

This location is struggling hard. I can't quite seem to figure it out but there's almost always not enough staff and a line out the door. Also the line isn't moving and people are waiting for the food to get made. I ordered pickup and it said my order was ready, but it wasn't. I ended up waiting another 20 minutes before they even started making it. They need to step it up. read more

Food is standard and good but the wait times if you place an online order are insane. Even if there no line in store. Wonder why read more

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I visited this location today around 4:30 PM and was informed that the refrigerated portion of the food line was not working, which meant several standard items were unavailable. I understand equipment issues happen and are out of staff's control. What was disappointing was being told no accommodations or discounts would be offered, and being charged extra for cheese despite it being the only option available. Essentially, if you're out of cold items, don't expect any accommodations for the inconvenience--even when customers go out of their way to visit this location. Management, please do better. Because of this experience, I won't be returning to this location and will instead visit the Blossom Hill location, where I've consistently received professional service. read more

Chipotle Mexican Grill - Management please do better. - Mexican Near Me - San Jose, California

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Slowest service ever. All guy workers on 4/28/26 around 8pm. Two girls in front of me left because they take so long just on one customer. It legit felt like they were moving in slo motion... it wasn't even busy.. they kept saying '20 minutes for cheese everyone' read more

If i could give 0 stars I would. I came to pick up my mobile order and it wasn't ready. waited 30 minutes when there was barely any customers. They said my order got stolen which doesn't make sense since it's supposed to verified before handing off the meal. The team seems to be slacking off and having full blown conversation every time i come. I think it's okay to chat while working as long as work is getting down. They forgot guac and added beans. clearly them chatting it up is affecting their work and customer service. 0/10. read more

It's your usual chipotle that has the usual food. It's located in a nice plaza so you can get a lot done while you are there. Staff is friendly and they move the lines quickly during rush hours. We there for a Sunday lunch and they managed everything very efficiently. Place is nice and clean, it's well kept. Overall a nice spot to get some mexican food. read more

Chipotle Mexican Grill - Mexican Near Me - San Jose, California

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I had a really disappointing experience at this location during lunch today. The line was extremely long, but what made it worse was how poorly things were being handled behind the counter. There was only one employee both marking food and working as the cashier, and I observed them handling money and then touching food without changing gloves. That's a serious hygiene concern and honestly unacceptable. On top of that, the overall customer service was lacking. The staff seemed overwhelmed, and when issues were raised, management came across as dismissive and uninterested in addressing customer concerns. It didn't feel like there was any effort to maintain basic service standards or ensure a safe, clean environment. I'm not someone who complains often, but this experience stood out for the wrong reasons. I hope this location takes a closer look at both food safety practices and how customers are treated, because right now it's not meeting expectations. read more

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Please have an automated update on toppings available. I waited in line next to an obnoxious couple for 45 mins, just for the worker to say that they're out of several toppings. Please do prep throughout the day and keep the morning staff, that is supposed to prep, accountable. This is getting really ridiculous. They've been completely out of ingredients like lettuce at peak meal hours too. read more

Hire more people. This place is always busy. There could be five customers in there and it will still take 25+ minutes to get one burrito... shame. read more

By far the worst experience I've had at a Chipotle. We ordered a burrito bowl and salad bowl online and both orders were completely botched-- everything was wrong except our proteins. When we attempted to call their customer service number on Yelp, there was no live person available and went straight to an automated system, which is absolutely useless when you're trying to resolve a messed-up order. Had no choice but to drive back to the store to speak with someone in person. When we brought up the issue to the shift lead, he deflected responsibility and claimed they might have been out of black beans-- even though we literally saw a full container being refilled behind the counter. He completely dismissed the fact that multiple components of our order were incorrect, including paid add-ons like guac. They did eventually refund our order and offered a free entree coupon, but the whole experience was frustrating and avoidable had they just owned up to the mistake from the beginning. I won't be returning to this location and strongly recommend going elsewhere to avoid the hassle and poor customer service. read more

The brown rice was so salty it was inedible. Never write reviews but this was diabolical.

There is actual dirt in my food. Took a few bites and wondered why it felt like I was crunching on sand. There is an entire chunk of mud in my lettuce read more

Chipotle Mexican Grill - Dirt covered lettuce - Mexican Near Me - San Jose, California

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No forks, No guac, No chips. Waited behind 5 people before learning they are "out of". The customer service is non existent. I definitely don't feel welcome. We tried this location because we went to the Blossom Hill location and they exact same thing had happened, we were hoping for a better result. This is 100% a management issue. Hire better people read more

Haven't been to this location in awhile as I used to live next door. Small line for an early lunch. Saw the gentlemen order a bowl ahead of me and I couldn't help but notice all the small scoops he was getting in his bowl, noticeably his scoop of chicken. I thought to myself, I hope I don't get her helping me. It looked like she was in a rush and was having a bad day or something. She had a negative energy about her with a huge frown. I got helped by a another gentleman. I ordered two bowls and I noticed over half of our items were either empty or down to the last scoop or less. Instead of replacing it with a fresh set, we not only got the leftover scrapes but was not a full portion for some of the items. Thankfully, they had enough chicken which was the most important for me. Nevertheless, my wife's bowl was sadly underwhelming in size. I would normally wait and ask to get a fresh batch of the items but there was a line building up. They were out of black beans, fajita veggies, pico, and cheese. We tried the new honey chipotle chicken and it was pretty good. Love the hint of heat and sweetness. Very flavorful and chicken was cooked good. Overall, it appeared they were understaffed and couldn't help but notice the negative energy of one of the workers. Could be that they're short staffed and stressed, not entirely sure. It was also surprising to see so many items missing, especially at an early lunch time (prior to 12pm). Def recommend trying the new chicken - you won't be disappointed. read more

This chipotle is absolutely trash. They're always out of basically everything. Online order takes 30min more from the pickup time. The staff is always walking around w their hands in their pockets. BUYER BEWARE read more

Chipotle Mexican Grill - Supposed to be a kids build your own quesadilla. Completely missing the 3rd side. - Mexican Near Me - San Jose, California

Whether i come here to pick up an online order or to order in person, this location has got to be the slowesttttt. I come to this location because it's the closest to my house, but every time I come, I'm reminded why I tell myself not to go again. It doesn't matter if there's only one person ahead of you, 3 employees taking your order, or if you're the 6th person in line- the wait is long. My most recent visit was tonight and I think I will not be coming here again. I placed an order online. When I got to the restaurant, I waited about 12 min. After some time, an employee told us that their computer had crashed. When it came back on, there were 26 orders in queue. At that point, it had been 20 min past my original pick up time so I left and got refunded via chat. The in-store orders line was by the door and half of the people in line got helped before we were given an update on our mobile orders. Thankfully, my toddler wasn't acting up but still a waste of time and we had to find another place to pick up dinner. read more

Chipotle feels like it's really gone downhill. There were limited ingredients, no chicken, no barbacoa, no veggies. And we were in line for 30 minutes. I would have left to go somewhere else if my daughter wasn't dead set on getting a quesadilla. The woman in front of us inline swore she was never going there again. read more

What happened to this location it's really gone down hill .. a couple of weeks ago they ran out of chicken they said and then got some chicken from the back and brought it out and said sorry this is for online orders only and proceeded to cut the chicken right in front of us !! They were at least 20 people in line.. today they ran out of everything cold they said I some just ended up leaving..this location is such a disaster. I miss the old days of this location read more

Every time I come to this location, they seem to be out of something. Today, they were out of lettuce by 3:00pm. To add insult to injury, I also found a giant piece of plastic in my food. Won't be coming to Chipotle anymore -- super over priced for extremely sub-par food and standards. read more

Chipotle Mexican Grill - Mexican Near Me - San Jose, California

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The staff at this location were great--friendly, hardworking, and doing their best despite being such a small crew. I saw one person running the register while also preparing food, another working in the back, and someone else cleaning and taking out trash. The reason for my 2-star review is not the staff, but the consistent lack of basic items at this location. Today, they were out of forks (only spoons available), out of the new adobo ranch that's heavily advertised, and already out of fajita filling by 5 p.m. On top of that, the "large" queso feels more like a small for the $5.90 price, and the vinaigrette containers are never filled more than halfway. I think I'm done visiting Chipotle. read more

Honestly, this place seriously needs way more hires. The service is always incredibly painfully slow, only one person is doing all the front line work, serving and checkout and pickups. There needs to be at least 3 people up front. There's almost always 20 people in line and by the time people reach the front they're out of several items because the chef can only cook so much at once. I placed a pickup order and arrived at the time it said only to get my order an additional 20 minutes after pickup. Do better, hire more people!!! read more

Chipotle is always hit or miss but this time around I probably have had the worst experience ever at this location. There was adequate amount of workers but they lacked ingredients. We waited 25 mins for chicken to be told that they couldn't fill all of our bowls (3) because they needed to reserve it for mobile orders. Then as we pay for our meals and get handed our drinks they tell us the carbonation isn't working for the sodas. And to top it off they were out of forks. Really disappointed in this location. read more

If I could give zero stars I would. I don't know how this location stays in business. It is so poorly ran. every time we come to this location we have a bad experience. I have learned my lesson. I wont be back. This time my family of 4 waited in line for over 30 minutes watching such slow service. When its our turn they say they are now out of cheese, guac and sour cream for the rest of the day. I asked to speak to a manager. 10 minutes later after they were all pretending to not know who the manager was some young kid comes out named Omar and tells me he is sorry but they are out. I said you are completely out of? None in the back? He said they have a limited amount for online orders but no more cheese for rest of night. (Even after i waited 30 minutes he would not help me). I walked out with about 15 other angry customers. I went to my car, ordered 1 quesadilla just to see if they had cheese. My order was ready in 10 minutes with cheese. Make it make sense. read more

The service was not that great but I don't mind waiting for good food. I ordered a bowl with pinto beans, chicken, fajita veggies and cheese with guacamole. I wanted a drink but sadly I was told that I would have to order a large drink because according to the staff, there were no other size cups for the drinks that are self serve. I asked for a bottled lemonade. This brought my meal to a whopping $18.95! And the staff did not give me my receipt nor did he ask if I wanted one. It's cool because I'm never going to eat here again read more

Chipotle Mexican Grill - Good that I choose not to eat again - Mexican Near Me - San Jose, California

You are better off going to a different location! After waiting a couple of months since my last visit, we decided to pick up dinner at 6:30 pm. Not surprised when they said "we are out of chicken". I could understand maybe close to closing but not at 6:30 pm?! Very poorly managed, and always running out of product, and it is not because they are busy. read more

rating this one star because there's nothing lower than it. Some workers are chill but the service overall is lowkey bad and they are always out of sides/toppings. Understaffed as well. read more

Yeah this location sucks. I came to this chipotle around 3PM a few days back 8/15, and never again. The absolute worst. There was only one girl working the line. She was moving so slow. To the point that people behind me LEFT THE LINE. Must also be a magician because she kept disappearing. Leaving a long line. She just IGNORED everyone. For 5 minutes everyone was waiting and she was coming and going at a glacial pace refilling beans and not even acknowledging there were people she's supposed to help. I honestly don't think she looked up once, even when someone asked. Take your appetite elsewhere to eat, because this is just not worth it. read more

this visit was so mind blowing, a bunch of kids just screwing around instead of working 8:45PM, I get inside the card machine is down. Then they don't have change for cash. So I placed my order via Mobile app. All the employees ran to hide in the back of the kitchen. I keep asking one girl with lashes for my order. She gets an attitude and acts as if i'm bothering her like she's not clocked in getting paid to make my order... then I see my order is not being made up in the front so I don't know what's taking so long or what they are doing to my food as it's being prepared. I wasn't even mean, I just simply asked where my order is... I've never once had basil leaves like this in a bowl of steak nor a bowl of honey chipotle chicken... I genuinely feel like they put this in my food on purpose I hate to be the person to assume and misjudge a situation but all I heard was 2 girls laughing loudly in the back and then a few minutes later my order was handed to me by "the manager on shift" which was another female. Then there's no utensils. I get home (literally live right across the street) and the food is cold, puddle of juices at the bottom of the bowl and then there's the leaves. Bowl tops squashed on. It's truly sad this place was not being run by a mature adult at the time I placed my order. It was total chaos in there & clearly nobody there cared enough for food portion or quality. A total waste of my time and money after a 12 hour shift. I won't be going to chipotle again any time soon. My chicken also undercooked so i'm praying I don't get food poisoning or salmonella and up hospitalized with legal fees :( read more

Chipotle Mexican Grill - raw chicken basil leaves ew - Mexican Near Me - San Jose, California

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When I came to this Chipotle (around lunch), this is what I experienced: - they did not have chicken, beans, or sour cream - the rice was overcooked - the place smelled like pot - tables were very dirty Never again! read more

Impressed by the change I've seen since last time I came here. Restaurant and cook line was incredibly clean. Lots of staff. Everything stocked. Fast service and food on the grill. For reference I came in at 9:14 pm on 12/11. This is a huge change since I last came and deserves to be recognized read more

Omg I thought the one by my place on Union was bad already and this place has beat it today. The kids tortilla order came home with half of every ingredients, box looks very empty. Mine steak bowl came home with missing ingredients and looks only half filled or half empty. I feel like whoever in charge of this store is either stingy or just not care. I used to love dining at Chipotle, and I continue wanting to like it, but my recent experiences have not been great and today is the worst yet. read more

Chipotle Mexican Grill - Mexican Near Me - San Jose, California

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bro you guys skipped like my entire order. i paid like 10+ dollars for my bowl of steak, lettuce, veggies, beans, cheese, sour cream and sauce!!!! i got veggies, steak, and beans. all of my friends who ordered got their desired bowls. i was looking forward to this since last week. bro guess which one was my bowl read more

Chipotle Mexican Grill - Mexican Near Me - San Jose, California

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The service at this Chipotle location has been noted as unsatisfactory because of their lazy staff. Although the restaurant is open until 11:00 PM, it seems that items are not replenished after 9:00 PM if they run out. This practice may suggest a preference for closing early and completing cleaning tasks rather than providing continued service to customers. Concerns have been raised about the attitude of the staff and their commitment to serving patrons. read more

I don't know if it's possible to leave a review that's less than 1 star, I would if I could, the guy who was making our bowl basically just threw the food at us, chicken was burnt. Terrible service. Never looked at us once, obviously no management skills whatsoever. No management with this store, by seeing all the other terrible reviews. Definitely earned that 1.6 rating. read more

Horrible service. First they gave me the wrong mobile order and when I had to go all the way back, instead of apologizing after I told the lady at the cashier what happened, she told me it was me who made the mistake and pointed to the receipt on the bag. I again showed her the receipt on my phone, she proceeded to give me attitude and told me there was nothing back there. Finally found my order after they realized they were looking in the wrong place, but never once apologized for the hassle. Avoid this place. read more

I stopped in because I thought I could get a quick, hot lunch between appointments. Most of their ingredient containers were empty, and no one was doing anything about it. At some point, the cashier developed a problem, and couldn't put credit card payments through. She literally just stood there doing nothing while completed orders stacked up. No trying to solve it, no asking for help. After her backlog was about a dozen orders, she said cash only. And then continue to stand there and not take cash payments. My lunch ended up being neither quick nor hot, and I didn't really have time to eat much of it before my next appointment. I understand that things happen -- it was the complete lack of any actions to solve any problems that is going to keep me away from this location in the future. read more