I love chipotle but man do I hate working in this area and this one being the one I have to go to. For whatever reason they choose the busiest time (11am-1pm) to have only one person serving the food. I would not be writing a review if it wasn't literally every time I come to this location. Today I spent 22 of my 30 min lunch in line. I do not blame the workers especially the young Hispanic women busting her butt to get the line moving. Unfortunately i still end up spending most of my lunch in line. Corporate needs to look into the scheduler/management because they are probably keeping the staffing short to make their bonus bigger at the cost of having a ridiculous wait time. NEED TO DO BETTER!!! read more

This place is the worst chipotle I've ever seen. First of all I would just like to say that it was so messy in there. Second of all they were lousy customer service wise. Boo, tomato tomato. read more

Hands down best chipotle bowl I ever had Chicken banging Queso hot and fresh Didn't ration the chicken actually got food in my bowl Nice workers Clean table read more

I love chipotle one of my favorite places to eat for sure, mainly because of the quality, freshness, and the ability to get in and out in a fairly decent time. A little frustrated with my visit today because of how long I had to wait for my food. Line was almost all the way to the door and there were only 3 staff members that I could see. With that being said, I knew my wait would probably be longer than normal. Staff was nice but just had no pep in there step, it seemed that even though the line was insanely long they seemed to be moving at the same pace that they would be if there was no line. Usually when I visit a chipotle and they are busy, you can physically see the staff moving quicker than normal and working hard to hurry and get orders done and people through the line. I got the impression that they really didn't seem to care how long people were waiting, as they just casually kept making bowls and burritos at a seemingly leisurely pace. *I will say the cook in the back is exempt from this, as you could visually see he was working hard and quickly. Still going to give 3 stars because the food was great as always. But had to take 2 off because the energy and effort was just lacking. read more

Chipotle Mexican Grill - Inside - Mexican Near Me - Salem, Oregon

This place sucks, they were out of everything and rude about me wanting to wait for the stake to be done. Also rice was uncooked and crunchy. Also left a bay leaf in my rice, I'm disgusted. Go to Keizer it's better. read more

All in all, the highs are good. I go here pretty consistently without much of a bother. The only real issue I encounter is ingredient shortages. They happen every week or so, and it is frustrating. However, I've seen management improvements over the last few months, and they have this one cashier that freakin' rocks, always smiles, always wishes a good day, and always very quick. I don't usually stay in the restaurant, it's usually to go, but from when I have, it's solidly clean and smells wonderful. The only thing I would change is the music. Sometimes the music is iffy. Then again, I am a musician, and picky. read more

the employees were so chill and sweet to talk to, we got an extra bag of chips, the food was fast, cheap, filling, and delicious. i love coming to this location. read more

Customer service is here and there. If they could be more consistent with their portions and also more concerned with making customer happy with order then it would really impact its overall rating. Maybe there is a staffing shortage or high turn over? My youngest toddler loves the food and so does my wife and kids. The food is fresh and tasty. Yea t seems to be a healthier choice when we are looking for eat some take out. We love their chips and salsa and their bowls and burritos are great portions and customizable! read more

See all

Thanks for the bag of chip crumbs. Did you sweep these off the floor? I am almost always disappointed when I come here. With either the service or the food. read more

Chipotle Mexican Grill - Maybe 7 full-sized chips...possibly 8. The rest is crumbs. - Mexican Near Me - Salem, Oregon

Had a girl make my burrito and completely smash all the food out of the tortilla didn't even care just wrapped with tinfoil and put it in bag as it leaked. I couldn't even open the tin foil because all the chicken and rice was falling out. read more

Chipotle Mexican Grill - Burrito - Mexican Near Me - Salem, Oregon

Very good and friendly staff! Could be a little quicker tho. I will be back of course can't get enough of all the goodness

I went in just right now to buy a steak burrito!! Everything was good until he went in for a spoon of steak! He literally dropped half of the spoon full of steak as he was trying put it on the tortilla and I guess he figured it was good leaving only with half spoon of steak and I looked at him because I could literally count only 5 pieces of steak on the burrito and I asked him okay then how much for another spoon so I was ok add another spoon and as he was trying to roll the burrito he literally dropped out 5 pieces of steak out of the burrito as he was trying roll it !! Now I remembered why I stopped coming to this pathetic place!!! Do yourself a favor and your wallet don't come here until they start actually giving you portions that's worth your money because I just paid for a bean and rice burrito worth 14$ this place is pathetic!!!!! read more

I came in to enjoy my bowl asked for chips but they said no they don't sell to people that eat inside idk about u but that's not good service so go to Keizer or south Salem ‍ read more

first of all I paid around $17 for my meal it was a steak bowl with guava corn salsa and a tortilla the bill was not full it was so cheap on the ingredients if I'm gonna get that much I should pay way less what is this portion cmon chipotle you have done WAY better I'm very upset! read more

Chipotle Mexican Grill - Mexican Near Me - Salem, Oregon

I had a good experience, chipotle always hits. Sometimes they are busy, just have to wait, just like any other business. read more

Chipotle Mexican Grill - Chicken with quac Bowl - Mexican Near Me - Salem, Oregon

I've honestly never left a review before, this chipotle has to have the slowest service I've ever seen in my life. I came in around 2:00 and the line had 4 people in front of me and it took over 30 minutes to get a bowl. The food was all prepared and all almost full so there's no reason it should've took that long. I'd consider hiring all new employees because I'd never go back to this location. read more

Paid for a chicken burrito and also paid for an extra tortilla on the side. Instead of receiving what was ordered I received a bowl with the burrito innards thrown together and covered in foil (not a lid) and half of a crusty-rock solid tortilla on the side that breaks up like a tortilla chip and looks like a homeless persons rat-tailed chihuahua has been gnawing on it for 45 minutes. Not even my own dog could chew this rock solid slab of flour! Also they are chronically out of chips. Never mobile order chips, you'll never get your $8 back. Store has been out of chips last 3 visits, won't be going again. read more

Chipotle Mexican Grill - Half a crusted tortilla which was paid for as an extra - Mexican Near Me - Salem, Oregon

See all

Slowest, worst Chipotle ever! Dinner rush at 4:45 and they have nothing made and ready.

This might be the most inefficient place i've ever been to. There is one queen of a worker putting in the work while the other three gossip by the register watching her manage a line of 15+. The food was normal chipotle, just took about 30 minutes to get through a line of 10. read more

Small portions and they were out of red sauce. I ordered a veggie burrito and they barely gave me any beans . I won't be back .

After watching several ads on tv I thought what hell let's give it a try. I was under the impression it was cooked to order. Nope they cook in large amounts like a buffet and serve it up. We showed up on a Sunday at 11:00 am. It appeared food was sitting for a period. I commented to employee and he stirred and asked me how's that look? We declined and chose to go elsewhere. Didn't look like the pictures on tv. read more

As a weary traveler, you look for consistency. Chipotle rarely lets me down. This location did not. Such a nice staff, very clean restaurant and my bowl was delicious. I appreciate this store very much. Shoutout Ashley! read more

This place is a waste of time you've got leads walking around in the back with a line out the door and one person working the line who seems like he's new.. this isn't a once in awhile situation this is constantly an issue I'm sorry but we will not be coming back and if you wanna wait an hour in line to get food I wouldn't recommend coming here either. The managers are rude and have no respect towards anyone and the employees can't be nice to customers to save their lives.. NEVER AGAIN. read more

Extremely rigid staff, worthless service, no respect for customers. I'm a regular to Chipotle which helps me track my calories. I was disappointed by the staff at Lancaster Chipotle. I believe in quantified nutrition so my servings are fixed. Here's what I ordered - 1 serving white rice 2 servings beans 1 serving tofu 1 serving pico 2 servings salsa 1 serving cheese 1 serving guacamole and some lettuce. Here's what I got - 0.75 serving rice 2 serving beans 1 serving tofu - when asked to complete that serving, server took 2 extra extremely small pieces of tofu lol 1 serving pico Half serving cheese Half serving guacamole even after paying 2.25 extra on it. I guess the motto of this Chipotle is not to serve but save food and throw away at the end of the day. Please, try a different Chipotle. Do not go for Lancaster. read more

HORRIBLE PORTIONS OF FOOD. Chipotle needs to do better. Dude gonna put a tiny spoon of rice and spread it out to make it look like more.. DEFINITELY NOT WORTH THE PRICE. had the audacity to put a tiny spoon of steak, rice and everything. Please never order online either they tell their workers to put less food when it's online orders and do you wrong. the Tortilla wasn't even filled up and was saggy. horrible place do better. The People are so stingy. read more

Arrived an hour and a half before the establishment was supposed to be closing. They already claimed they were out of chicken for the night so I ordered carnitas as my protein they proceeded to give me half a portion of that and went as light as possible on the sour cream/cheese/ and lettuce. Last time I will bother visiting this establishment. read more

This is the first time that chipotle did me wrong, but got a steak burrito and when I got it it look like something you can get from a frozen bag from Costco. If I'm paying $12 for a burrito at least make it bigger. The ones I get from other locations are literally double the size. read more

Chipotle Mexican Grill - Small burrito, I can get the same thing from a frozen packet from Costco - Mexican Near Me - Salem, Oregon

I ordered the garlic steak,which was cold. I got everything I wanted on it, but it just tasted blah. For $12, it should taste better. Server was fine Patio outside was a mess. Won't be going back. I'm sorry that chipotle is in West Salem. Would have preferred something else. read more

Out of two toppings (and a long wait for prep), bad customer service, very rude manager. Not cool. Bad vibes. Dirty. You can do a lot better. read more

We go to this Chipotle all the time...at least two to three times a month, and the staff is always super fast & friendly--they seem to enjoy each other, too, which is nice to see. We usually order online, but when we've had to go in, the line has moved quickly. Thumbs up. read more

I order food earlier forgot some cheese dip so I went back to go try and pay for it out front and a younger Mexican lady said to me in a rude tone "you have to go back into the line" there was 18 people in line! For cheese?? Ridiculous, then she proceeded to walk to the back. read more

Credit cards only? They do this annoying thing where they randomly decide to go "Digital Only," which means you are required to order through the website, which ONLY takes credit cards. I have Chipotle gift cards I've been trying to use and they WON"T take them. Guess I'll have to tell my family to stop buying these worthless Chipotle gift cards! read more

Very much disappointed with todays visit. I'm usually not that type to come on yelp and act like a Karen but today was a complete waste of my money. I came in and ordered 2 bowls with a kids meal. Got no CHICKEN WHATSOEVER, no pico either because they ran and didn't ask to top off with anything. While still charging the full price. To top it off the cashier tried charging TWICE. Keizer is way better. read more

Supposedly couldn't take online orders even though we made the order online and it went through. Management was not helpful as to why and just went hiding somewhere in the back. We used a gift card too so we couldn't even get our order fully refunded but instead gave some coupons. L service. read more

Stopped by today for lunch. Only one person serving. Lots of ppl waiting. The girl that was serving me was only putting 1/2 spoon of food of each item. When asked to add a little more. They wanted to charge for an extra serving. Is it just me or are prices going up and food portions getting smaller. read more

West Salem Chipotle: I have 2 friends who each experienced "we are out of that". One sour cream, one rice. I stopped for lunch there today and they were out of forks. I had lunch but no way to eat it. (There were only 5 spoons left also) How can you have a dine in restaurant with no FORKS?!? read more

I'm a long-time fan of chipotle, especially after having worked there years ago. This Chipotle is consistently bad. From crunchy rice to distracted employees to over cooked steak to being out of regular menu items (soft tacos, seriously?), the food quality is subpar every. single. time. I've given them chance after chance to redeem themselves, I figured maybe I caught them on a bad day but every day seems to be a bad day for them and after tonight's disappointment, I'm done. I guess I just won't have Chipotle in my hometown anymore :( read more

My name is jordan Montgomery I don't hide from anything! These Jackasses had me to get out of line to order a steak that's was only online when the steak they had had nothing left it was dried out and gross then they have something displayed but couldn't fucking use it! I walked out the door cause no one would fucking help me and I was very hungry after working all god damn fat fuck this place sick of salem restaurant treating costumers like they don't matter it's bull Shit! read more

After having to wait for a 20 item order the customer gave them 15 mins to compete they sincerely apologised and gave us half off or order. The staff was great!!! read more

Chipotle Mexican Grill - The end o of a long line - Mexican Near Me - Salem, Oregon

this review is for an online order. my coworker and i did a joint order. i ordered a bowl which is clearly stated on the sticker they put on the foil. You can see I got a burrito instead. On top of that there wasn't any guacamole in it! my coworker's order was also wildly wrong. she paid for various extra add ons, including chips and salsa, and didn't get them. The real kicker is when she called to the store to let them know they blamed the delivery service...So apparently door dash came in to the store, hopped in back, and made my food! read more

Chipotle Mexican Grill - Mexican Near Me - Salem, Oregon