The main door was locked closest to parking lot! They opened the one on the far side so people had to walk around! The cashier was snotty and rude! Got home the food was barely warm, chips were stale!!! read more

Food was okay but place is filthy so you wonder about the food. Trash overflowing and all tables need wiped down Low standards at this Rosemont location. read more

Chipotle Mexican Grill - Overflowing trash. - Mexican Near Me - Rosemount, Minnesota

This Chipotle is a bit of a hit or miss. The portion sizes are consistently small, with half scoops that barely fill the bowl. If you ask for more, you usually get some attitude in return, which is frustrating. The staff isn't the friendliest, but at this point I'm not sure what I expect from this location anymore. The food itself is fine, just like any other Chipotle, but the experience definitely isn't the best. read more

We had the worst Chipotle meal ever this month. The chips were stale. But that was just the start. We ordered the Adobo chicken bowl and the same meat in a quesadilla. The quesadillas shrunk a lot and they now come in a wrapper. But the chicken was disgusting. We threw out the chips, bowl and quesadilla. The queso dip was great but no chips to go with it. The worst part is they don't let you call the store anymore. We won't eat here again. read more

Gave me the most skimpy bowl. I'm done with chipotle, I'm gonna make it my personal goal to steer people away. They lie to us saying they are going to improve and never do. Officially boycotting chipotle read more

rice was mushy chicken was not done all the way corn is ice cold and not great service would not go to this one

This location is very poorly managed. They're always out of one or multiple things. The tables/dining area is always a mess.

horrible portions. slowest service. always forgets my order. go to apple valley location!!!!

Do not order online at this Chipotle. Sisters flew in from AZ and CO for my fiances bachelorette party. I bought chipotle for a Sunday night dinner with the family. Very small bowls. read more

Chipotle Mexican Grill - Chipotle bowl. You can clearly see it was not full at all. - Mexican Near Me - Rosemount, Minnesota

What was supposed to be a quick, no-nonsense meal turned into an infuriating spectacle of incompetence and what looked suspiciously like gender-based bias. My girlfriend and I walked into the Chipotle in Rosemount expecting efficiency. Instead, we entered a realm of chaos, neglect, and disrespect. The moment we stepped inside, we saw warning signs. The customer in front of us had his entire order remade because the staff couldn't manage to get it right the first time. "That's unfortunate," I muttered. If only I had known -- we were about to suffer the same fate, only worse. My girlfriend ordered first. She politely asked for a bowl with *extra* white rice. The worker, with all the enthusiasm of a sloth on sedatives, scooped barely a standard portion. She kindly reiterated her request. In response, they tossed on a *pinch* more -- as if she were asking for truffle shavings in a Michelin-starred restaurant. Then the bowl was sent down the line, incomplete and insulting. Then came my turn. I ordered a *regular* portion of white rice -- nothing extra. And what do I receive? A mountain. An avalanche of rice. More rice than a sushi buffet. I stared in disbelief. *She asked for extra. I didn't. Yet somehow I get triple the amount she did?* The implication was loud and clear, and disgusting. To make matters worse, the entire line was a mess. Ingredient trays were nearly empty. And here's the kicker -- replacement items sat, untouched, behind the counter, *in plain view*, while the staff deliberately waited until the rush died down to restock them. Translation: everyone's orders suffered due to sheer laziness or lack of care. We left disrespected, disappointed, and disgusted. Once home, the absurdity hit us in full: her bowl weighed less than the bag it came in. Mine? It was a dense brick of carbs. This wasn't just poor service -- it was an utter failure to deliver even the *bare minimum* of quality, care, or consistency. Chipotle Rosemount, you should be ashamed. read more

This location constantly makes online orders wrong. About 1/3 of the online orders I've made here come out sideways. Most recently, I ordered crunchy tacos. They must have been out of shells when I ordered, because what I received in my online order was the taco filling but no shells. Not sure if it's lack of training or just high school kids running the front, but what a headache here. If I could give zero stars, I would. read more

i go to this chipotle often and have had some bad experiences...but today i went in and Callie was so rude! she threw my food together and my burrito was falling apart. i had to come back to get it fixed and immediately Callie was rude, confrontational and she proceeded to say we (a customer) were wrong. Callie started to go on about how long she has worked there and stormed off into the back. Callie was raising her voice across the kitchen at my boyfriend and I, completely unprofessional and absolutely gross behavior! do NOT get your food made by Callie, she is rude to customers and unprofessional. read more

In the back, you will see the wash bucket sitting right next to the chicken that is being served. I witnessed the employee dip a rag into the wash bucket and unknowingly splash some of the contents of the wash bucket into the cooked chicken and cross contaminating it with whatever chemicals are inside. Don't eat here unless you want food poisoning! read more

Chipotle Mexican Grill - Wash bucket sitting right next to the cooked chicken being served. - Mexican Near Me - Rosemount, Minnesota

no rice in my bowl. very little lettuce. very disPointed but meat was kind of tender. peppers were sweet not spicy. salsa was very spicy.

Easily the worst Chipotle restaurant in the Twin Cities (even worse than the West St. Paul location). Everything is overcooked and frequently burned. It's definitely not a place you'd ever want to sit and eat at. This is notoriously known as the Chipotle to avoid by everyone we know. read more

The most bland meat, salsa and rice known to man. It was like they figured out some way to actually suck the flavor out of the food. Stay away. read more

I have very low standards now for chipotle but this was rough. They definitely did not have the tortilla heater or the drop bins turned on for heat. Super cold dry tortilla that was ripped apart. What's worse was the very cold meat, rice, and beans. All three of them being cold must mean they had the drop bins turned off. I was there an hour before close. I don't blame the employees. This is 0/10 management. I worked in fast food for many years I know it's tough. But being a good manager is not hard. Put the customer experience and basic food quality first. People are Payingggg you for hot fresh food. I would pay maybe $4 for an ice cold burrito if I knew it was going to be cold. You charged me 11.50. Feels borderline illegal. People would treat your employees better if their food was warm. It's all a cycle, you've chosen to cut corners in management. read more

service is terrible Asked for double meat and as soon as I asked for double the worker put half of the scoop onto my bowl and put the rest back. I asked her why she had not given me the whole scoop and she gave me the silent treatment and did not respond. Will not go back. read more

Based on Chipotle's earnings release they should be paying attention to customer satisfaction through online ratings and reviews in communities like Yelp. Not sure if they do. Anyhow, this is a new location and I'll start with he positive. The facility is well designed with great lighting and seating optimization. Everyone on staff was very friendly and polite. That gets the new Rosemount location 2 stars. However, this store loses 3 stars based on four things: 1. The store is filthy. Brand new but filthy. Despite a light crowd, all of the trash bins were full, tables were dirty, and the bathroom was gross. This was not a staffing issue. They were fully staffed. So staffed that no less than 2 or 3 were dining themselves. This was not a crowd/volume issue because there was no customer rush. 2. Inefficiency. The line had about 7 people. It took me 20 minutes to place my order. When I got the first server she was polite but also way too caught up in side talk/conversation with her coworker and I had to repeat my order 3 times. 3. Portions. Let me be clear. I'm not one of those people who goes to Chipotle, pays for a single burrito, and expects a nacho platter for a family of 5. I do not "life-hack" my fast food orders. However, when my chicken salad has less beans and lettuce than than the small serving of the chicken provided you know there are some fundamental issues at play. 4. Freshness. My chips were stale. Literally gross. Final verdict: Better than the Apple Valley store (aka the bottom of the barrel) but not yet at the Eagan Promenade benchmark. read more

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This is quite possibly the worst chipotle restaurant I've ever been to. I arrived at 11:00. Food should be fresh as they just opened right? My chicken was hard as a rock. Obviously left over from the day before. The rice was not cooked and hard/crunchy. My chips were old and stale. They are constantly looking for employees and the workers here are really awful! Rude and slow. Shut this one down! read more

Purchased an order for delivery and wondered why the bowl was so light upon receiving and yup once I opened there was barely any brown rice, black beans and guacamole that I paid extra for to be on there!!! This is for sure the last time I'll purchased from them. read more

Chipotle Mexican Grill - Mexican Near Me - Rosemount, Minnesota

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Horrible just horrible. It feels dirty and unhealthy. Food is always cold. Chips are old and greasy. I've tried it a few times, always the same story. Too bad. read more

This Chipotle recently opened. The staff are very friendly and polite. I hope they look at Apple Valley's location as a what-not-to-do example. That place is so bad, I refuse to go there and head up to Eagan instead, from Farmington. I am hoping that this location stays strong. I have eaten here several times and it seems no matter when you stop they have a line. The line moves slowly. They are slow on the line and they are normally running fewer people on the line than other Chipotle stores. The worst for me is cleanliness, this store can be pretty dirty at times. I keep hoping they get better but it hasn't started yet. I love the fresh food. The food has always been good. Make sure you don't run out of Tabasco sauce. Some good locations like Eagan, Bloomington, Shakopee are locations that seem to have the speed of the line and everyone's roles in place and each people overlaps when needed to keep the line going. Yesterday, Sunday mid-afternoon there was a line and the cashier is expected to do a lot of stuff, get more Tabasco sauce, or other things people at the counter request, the person next to the cashier just kept piling food up in front of the cashier while she was gone instead of sliding over to help. More mentoring is needed, but get the mentoring from good locations that have there satisfaction down. read more

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Consistently terrible services and they always cut orders I half when you get delivery. You all lost another customer.

Horrible won't give you more meat even when you say charge me extra really skimpy here read more

Chipotle Mexican Grill - Horrible - Mexican Near Me - Rosemount, Minnesota

Had to wait 40 minutes after my pickup order time to get our food. Employees socializing. One employee not wearing mask over his mouth. Terrible service! read more

HORRIBLE my rice was fully uncooked I expect more and I am never coming back this is unexceptional get your workers in hand and don't hire teenagers read more

Chipotle Mexican Grill - plain uncooked rice - Mexican Near Me - Rosemount, Minnesota

Whenever I order food through door dash they are cheap on the amount of food the give in the burrito bowl vs going to the store.

Pick up order was scheduled for 6:45 pm and I didn't get my food until 7:22 pm. Not happy! Will not be ordering pickup from here anytime soon. read more

I cannot give them more than 1 star. I waited in line for 45 minutes to be told they have no white rice! There is an hour wait for more. Why didn't they announce it. I'm okay with them running out. Forgetting an occasional item but it does not take an hour to make rice. I said thank you and left but I truly thought it was rude they didn't sat sorry- or anything. Not everyone wants brown rice. After waiting that long an apology or a coupon would be appropriate. Next time please get a manager that knows to prepare for a big fundraiser and also someone with the common sense to announce when they run out of items. read more

Please read other reviews and avoid at all costs. This place is absolutely terrible. NO management, NO one cares, NO quality control. You literally have to try to be this awful. read more

Chipotle Mexican Grill - Burrito - Mexican Near Me - Rosemount, Minnesota

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I never leave negative reviews but this location just baffles me honestly. Every single time I've come here something goes wrong. From very late pickup orders, to bad/slow service, to getting skimped on orders. I've worked in the fast food industry on multiple occasions so I understand that you're not always going to be perfect. But this place just downright frustrates me which is a shame because I love chipotle. read more

Our family was excited to have Chipotle come to our small community of 25,000. We have ordered from this location 3 times. It gets worse each visit. The most recent order, June 6th, 2020, was for 4 adults, one kid. EVERY meal had an issue. The kids meal tortilla's were hard as if they were left out in the open all day. The adult meal bowl issues ranged from missing ingredients to NO LETTUCE in the Salad Bowl! . What sense does that make? We are done with Chipotle. We are willing to pay a few extra dollars and order out from our local sit down Mexican Restaurant! read more

First, this review does not reflect Chipolte as a whole, it refers to this particular location. Chipotle is a great brand that makes great food when done properly and the Rosemount location is not that place. On more than one occasion, I have found this store dirty and cluttered, slow to move and they have gotten many an order wrong or completely missing. My most recent venture to the Rosemount location, the staff had me waiting for over two hours. Pros: - Great Location - Good Parking Cons: - Slow (Molasses in January comes to mind) - Dirty (Table tops not cleaned, utensil area often cluttered, floors unswept, trash over flowing) - Lack of Attention to Detail on online orders (Missing entrees) - Disorganized (Lack of Leadership/Supervision) - Staff often unresponsive to customer needs or requests read more

Ordered catering for 140 person Grad party from Rosemount, MN location. Supposed to pick food up at 2:30 but was not done. Was informed they were "short staffed". No manager on duty! Came back an hour later, (30 minutes before grad party started) staff carried boxes out and loaded into my car. Asked multiple times if I had all the boxes, reply was yes. Got to party just before it started and unloaded. Unfortunately, No cheese and No lettuce. Had to drive back to store and pick up rest of the order. I was 45 minutes late to my daughter's grad party! Unacceptable! My biggest issue is there's no way to call the store directly...phone menu drives you to catering or online order. The Rosemount store was supposed to call me but absolutely no communication whatsoever. Went in there a 4th time a few days later...still no manager on duty to talk to. Food is good, employees were pleasant and apologetic. The manager needs to contact me to resolve this. read more

Quality of the final product was sloppy. Could not separate tacos from within the foil ball the were wrapped in. The when mush was thrown out. Sad! read more

Go to any other chipotle than this one. This location is the most inconsistent with the way food taste and overall quality. Sometimes our soft shell tacos are way overdone like they're hard shell, sometimes our food is extra salty, other times our food is burnt...I've commented to corporate and thought I'd give it another try. I had to throw my whole meal away because it was disgusting. read more

If you are out of sour cream and cheese, maybe just take the L and not up charge for queso and guacamole.

Hopefully the manager reads these reviews. First..the food was actually pretty good. Have had some weak chipotle experiences lately wth poor food quality. That being said at 6:30 the food was well behind in terms of have a good amount out. They struggled to have simple ingredients out and the chips were empty. Quickness will need to be ironed out and hopefully it will. My big problem with the place is that it was an absolute mess. Brought my family of four in and would be hesitant to do so again. Tables were not cleaned anywhere. The floor was a disaster. They were no stocked with essentials like napkins near the soda machine. Suggestion is to have a runner at all times taking care of the floors, tables and stock. I've been to the one in Apple Valley, don't become that place. It's dirty as can be always. Too many people standing around in the back and employees should not be eating in the seating area for obvious reasons. Hope it works out. I like having one closer. read more

Second time here this week. First time I waited in line for 20 minutes to then be told there is no chicken and that the carne asada would be a wait of at least 20 minutes. The staff seemed absolutely overwhelmed with online orders and the people waiting in line. Left without getting any food. Second time this week I ordered online and set a pickup time of 30 minutes later. Got there and it is, again, absolute chaos with no one seemingly in charge. None of the online orders had been processed and people waiting everywhere. Order was completed over 40 minutes after I was scheduled to pick it up. Had I not ordered and paid online, I would have cancelled my order. Lastly, the place is a dirty mess and it's no wonder Chipotle has had food safety issues. Clearly no improvements. I gave them a second chance and they failed. Will not be returning and would recommend people go elsewhere. read more