This is one of the worst chipotles ever : let me tell you why, first of all the food is not bad. The food is pretty good. There's times at certain periods where they run out of supplies of food and the sour cream can get runny and its a hit or miss sometimes but when it hits it's so good. BUT BE MINDFUL THAT THIS LOCATION HAS THE WORST CUSTOMER SERVICE I'VE EVER SEEN IN MY LIFE. They don't clean up the place like the place looks so dirty. And all the coworkers just care about doing is figuring out themselves first and getting food for themselves. It's very disorganized when it comes to picking up orders please if you do not want people to talk to you about getting their orders please put it on the to go table. It would make it so much easier if you just put the orders at a certain place and people just grab and go and not ask you questions because when you give people attitude, it's very unprofessional, especially for just asking questions. Chipotle in Randolph please do better especially as mostly people of color. Your attitude and your energy matters when you are serving food. You wouldn't want somebody serving your food that has an attitude or bad hygiene or bad vibes to touch your food cause that energy rubs off on you, so therefore DO BETTER. read more

Chipotle is easily my favorite thing to eat and this chipotle is the closest one to my house m, so it is my go to. I have been here multiple times so I finally decided to leave a review. This store is located in Randolph and it is right across a MC Donald's. They have plenty of parking in front of the store and a spacious parking lot nearby. The interior of the store has plenty of sitting area and it looks clean and organized,not much to complain about. Each time I have been here I had a lovely experience. The employees are nice and welcoming and they are always pretty helpful. My go to order is a vegetarian bowl with brown rice. I believe their food taste as the average chipotle food, and for the price you are paying they are pretty generous with the portions. My only complaint is that one time I order a vegetarian bowl and only when we got to the register they informed me that there was no guacamole but apart from that I always have lovely experiences. read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Randolph, Massachusetts

Workers not helpful, waited 30 minutes to pick up my order when it said it was ready.

This might be worst Chipotle I have been to. The workers do not work, they socialize and dont even pay attention to what they are doing. We were the only people in there- no wonder why! The guy couldn't even focus making one burrito and barely put anything in it. Also the chips were horribly salty read more

Poorly managed. Placed an online order and when I arrived at the store, there were numerous people waiting for their order. Only one person was making the orders to go and she proceeded to leave the station and go do something else. One customer told me she had been waiting twenty minutes past her expected time for pickup. read more

we just had an office meeting there was two bugs crawling out of one meal there was 8 meals nobody would eat it after crawlings bug a 200.00 waist will never eat from chipolte in randolph beware read more

It was crowded and we had to wait for veggies and rice to be cooked. The girl behind the counter was wiping off the counter and some of the rice flew into the other containers of food. At that point I just walked out. I think if you're wiping off the counter you should move the containers that the food is in. read more

Outrageous. Service slow and workers are not polite. There are numerous works standing in the back talking where they can be viewed by customer, but for some reason there is only one employee aiding our service. I am just absolutely irate. Hope there are some changes to the cleanliness of the tables and ground aswell. Oh and the rice is always stale. read more

I came here on a busy Friday night and surprisingly did not wait long for my order. All of the ingredients were fully stocked, which helped the line move quicker. Knocking off one star because the utensil area was empty and the employee took a long time to restock. Many customers, including myself, were held up as we waited for an employee. read more

This location lacks consistency. Either decently filled bowls, or half filled bowls like one in the picture. 9/10 times you go, expect to be disappointed. I paid about $14 for this half filled bowl. I only go to this location bc of convenience, but now i'm taking the drive to Q or B location. You're better off getting mcdonalds across the street, five guys, or wingstop. Honestly take the trip to either Braintree's location or Quincy's if you want Chipotle. They'll do you right. Update: Y'all never have fajita veggies at this location for whatever reason. First time I've experienced this at any location. read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Randolph, Massachusetts

I ordered a bowl with brown rice, vegan chorizo, onions and peppers, black beans, lettuce, and guac. They were out of vegan chorizo so I chose tofu instead. Guac was almost a $3 upcharge for a stingy amount. Total cost was $11+. I ate about 1/3 of the bowl. 3 hours later I am shitting my brains out and very nauseous. My entire abdomen is cramping and I feel awful. Never again. Update: I was up all night alternating between vomiting and diarrhea. I vomited for 7 hours straight. I have never been so sick in all my life, I'm 37 years old! It was so bad that I had to be hospitalized. The nurse in the ER told me that my symptoms are all consistent with food poisoning. I will NEVER eat at any chipotle ever again! read more

The slowest chipotle I've ever been in. It took 30 minutes for them to get one burrito made the line was not out of the ordinary long. The people were literally moving in slow motion. It was like they had absolutely no desire to be there. Ridiculous !!! read more

Chipotle Mexican Grill - The manager - Mexican Near Me - Randolph, Massachusetts

This might possibly be the worst run Chipotle I have ever been too. When this place first opened up I always came out with a good experience. I cannot say the same now. Unfortunately the only consistent feature of this restaurant is in fact how inconsistent they are. It is impossible to know what you are getting when you enter this restaurant. I find that the following is never consistent: actual hours of operation, online order only vs in person ordering, and consistent lack of product. This has been going on for almost a year. If I have ever been lucky enough to get through checkpoint A of "is this open today", checkpoint B of "can I walk in and order?", AND checkpoint C of "are they out of anything today?". I have been greeted by very lackluster customer service. I imagine the customer service is a byproduct of the poor management that is causing the aforementioned inconsistencies above so I cannot expect too much in that department. The faults of this Chipotle have caused me to completely disregard it's existence when I am deciding on a fast food restaurant. I have not returned and I have also encouraged my peers to not give this restaurant business. I enjoy Chipotle because it is convenient and the menu is simple, but this place is absolutely terrible. I encourage anyone reading to not support this operation by spending your hard earned money here. read more

Today I had the worst experience!!!!! I went by on my lunch break and as I was eating my food, I found a piece of a nail in my food. How grosssssss is that!!! So unsanitary.I'm sick to my stomach!!! Never again!!! read more

Food was fine but employees are rude and if they're not having the best day they'll take it out on you.

I don't understand the negative reviews... I've been here many times and the workers are always so kind and helpful. Food is great too!

we ordered ahead at this chipotle to be picked up at 3:00pm and we placed the order 20 minutes ahead to give them ample time to prepare. When I arrived, there was a line of 10 people idling around. No one else was currently ordering for them to take care of either. Currently we've been standing here waiting for a total of 40 minutes and STILL COUNTING. There are 6 people working, but no one else is willing to help the one girl pictured in the photo who is doing her best to fulfill these orders. One guy kept standing there doing nothing while blankly staring at the crowd. No one has apologized for the wait or even called out the names as orders were coming out. Instead, they would just place a bag on the table and let a while crowd of people surround it to read the name on the order. read more

Chipotle Mexican Grill - Give the one girl a raise. - Mexican Near Me - Randolph, Massachusetts

This particular facility not only has the worst customer service but I had ordered my online order for 1pm I walked in they had a "temporary close" sign at the door with the doors locked! The customers were all confused, the line runner was the only apologizing for the wait, the cooks were extremely rude and didn't even care and the manager was non existent, this is sad that an establishment like this can't even run properly! read more

Chipotle Mexican Grill - Mexican Near Me - Randolph, Massachusetts

Worst Chipotle I've been too. Severely understaffed for a Saturday afternoon/night. Staff members that were working were severely unprofessional, slow, and took their breaks when there was a full line of customers. It's too bad this is one of the only Chipotle's in this area. Would not recommend going here. read more

Set my pickup for 6:45pm and when I got there at 6:47 it wasn't done which was fine. I then keep checking all of the bags set out wondering if maybe so missed my name on the bags because at 6:57 my food still wasn't there. Another customer came in and as soon as they walked in they were treated (I was not) and were handed a bag one of the workers had just finished making, he put it down on the table and she gave him a different bag. After that customer left I was waiting another 2 minutes before checking the bag he placed down.... it was mine. Not to be overly critical but I was there first and my name is pretty obviously a females name so I'm not sure why the server thought it wasn't mine as I was even checking the other bags multiple times. Not once did a employee ask me if i needed help. This is not the first time I have been disappointed by the service and I probably will not be returning. Also I ordered a two tortilla wraps on the side and they both were either very over cooked or very old. They were cracking apart when we tried opening the foil and were basically little chips.... read more

Chipotle Mexican Grill - Bowl Bowl Chips and Fresh Tomato Salsa - Mexican Near Me - Randolph, Massachusetts

So I stopped by this Chipotle to order food for my kids. The only thing they eat from Chipotle is quesadillas. I went in to order 3 quesadillas and the cashier said I had to order them online through the app. I have never been to a Chipotle that makes you order a quesadilla online. Ridiculous! So then I download the app, and it doesn't give me the option to customize it how my kids like it. Complete waste of time. read more

Customer service was very slow. They gave me someone else's food, place is trashed , rude and slow ass employees. I do not recommend going here ever . Go got the chipotle in Hanover or hingham this location should be shut down. read more

Poor service. Inconsistent hours. Server yelled at me then shooed me away. I asked for the manager who tried to talk to him and he continued berating me. Wow! Quite appalling and ridiculous. App deleted! P.S. 1 star is only because I had to. read more

I don't know what was worst the burnt rice in my burrito or the dried pinto beans. Also the service stinks in this place. The worst place to have a bite around Randolph. read more

This location should just close! They clearly can not get employees that want to work or care anything about customer service. -When you walk in don't expect to be greeted with a smile or a pleasant hello. You will just get stared at like you have 4 heads. - Ordering a salad, check your bag for your dressing. If it's not in there just brace yourself for the attitude coming your way for THEIR mistake. - Depending on the time of day you go there will be at least one person on the line what is definitely high on something. Be prepared to repeat your order. Guac is hit or miss. Definitely should always be right since it's extra! read more

Wow honestly as a local I haven't found anything particularly wrong with ordering from here, so I was surprised to see so many one star reviews! Anyways, I already at my bowl but personally I've never had a problem with the quantity (coming form a hefty eater) neither have I had stomache problems from this Randolph branch. Not that I'm a regular but out of each time my family comes here we are headlight full and content. Just as any other chipotle I've been to. Geesh, I don't know if I have upmost patience when it comes to service food workers but them employees doing the best they can, and for me it's never a problem with the food nor amount nor customer service :) read more

Bad service and stingy with everything.. for the price they hardly fill you up even when you ask for extra meat.

as many of the reviews have mentioned, this chipotle is consistently inconsistent. whenever you place an order for pickup it is good to expect it to be ready 30 minutes after you place it. this did not happen only once, it is every time. i walked in the location this time to see every employee huddled around the POS system, watching the one person using it. nobody is in the kitchen, there's 15 people in the restaurant waiting for their order, and only two online orders are sitting on the counter getting cold. eventually, people start to decide that it's a good idea to start working, after all, they aren't getting paid $13.50 an hour to do nothing. the one person in the kitchen yells to the rest of the staff, "can somebody help the customers? we have people waiting!", no response from the staff. not only did i wait a long time for someone to scoop rice in a bowl, i got an insulting bowl. i didn't know that the gasoline shortage had an impact on the lettuce, i had to separate the lettuce from the rest of the bowl to get perspective on how little they put for me. seriously? do yourself a favor, try going to local businesses instead. avoid going to this chipotle, most especially this one, try the many local businesses that Randolph has to offer. i've given this place way too many chances. read more

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So many things wrong with the entire process or ordering and receiving my food but this is a big KUDOS to Tiffany and Leigh (Lee?) working their butts off to handle all of the orders while 15 people waited while many of them complained rudely about the delays. While it took nearly an hour from the time I placed my order to actually receiving it -- AND they ran out of steak so had to substitute (and no adjustment to price because the store can't adjust the online orders), these two women hustled, tolerated the abuse and remained pleasant about items completely out of their control. They likely don't get paid enough for what they endured today. Chipotle - you need more than 4 people working during the lunch shift! read more

This Chipotle is down the street from my office and it's been at least 2 years since I ordered from there. I now remember why. I ordered one bowl on the app to be ready at 12:30, but I didn't receive it until 12:55. The restaurant had about 10-15 people waiting, but nobody was actually ordering in line... just waiting. There were at least 6 people behind the counter, but it seemed only 1 girl was bagging all of the online orders. I know it's a busy time during lunch, but either update the quote times for food to make them longer or hire more people during peak hours? I've also been following Whole 30, so I got my bowl sans rice and beans, and it was extremely skimpy and not worth $11. read more

It's always something with this particular location smh. I placed an order online that was to be ready for pickup at 8:20. I was 20 minutes late and when I got there my order wasn't even prepared. The young man at the front went to look on the monitor and saw my order and ushered someone to make my order. I ordered guacamole and apparently there wasn't any left so instead of letting me know the same young man TRIES to whisper to the young lady to just scrape the sides. Not to be a penny pincher but I'm paying extra for gauc so at the very least just tell me there isn't any instead of giving me scraps which didn't amount to much. Oh and then they forgot my salsa. Highly disappointed. read more

Chipotle Mexican Grill - Mexican Near Me - Randolph, Massachusetts

Worst Chipotle ever. Bowl half filled. Burrito cot rolled right. All toppings were watery. Employees not trained right. read more

Chipotle Mexican Grill - Mexican Near Me - Randolph, Massachusetts

Consistently the least efficient and slow option for fast food. This place rarely has my online order in the estimated time. Today, it was particularly bad and was a full 25 minutes late. read more

Not really sure what's going on but it's wasn't the best experience. They close at 6 for some reason, ran out of cheese and a few other ingredients, still had posters of items advertised that they said they no longer offer. Staff was nice but the experience could've been better read more

If it's past 6pm and you're craving Mexican food, order delivery from anywhere else but here ... Idk if this is the way chipotle works or this particular restaurant, but they'll specialize in failing to inform customers that they're "out of something" but will continue to do the order anyway. 1. food was 30-40mins late 2. missing 2 items from order 3. called back to see why I'm missing items from my order ... answer: "oh yeah we ran out ... feel free to go on our support page and there you'll get your refund" 4. seems annoying that every solution to a problem is a coupon/refund ... that I won't be able to use because I ALREADY ORDERED and was just waiting on my dinner :/ read more

The staff here is so incompetent it's insane. Ingredients are never stocked, they can't comprehend food allergies, and pickup times mean nothing at this location. Drive out of your way to go to a different chipotle read more

I'm usually not one to complain but something has to be said. Over all this location is very slow paced and they messed up a couple things in my order. Everyone makes mistakes though, but it's getting old since it happens every time at this location. I placed an order today for pickup at 9:40pm I didn't get my food until 10:20pm and they supposedly close at 10:00pm it was honestly ridiculous. There were 6 other people waiting for food while I was there. read more

When you scroll though over 60 reviews, going back several years, and the same problems in 2016 (always running out of stuff, constantly wrong orders, indifferent staff) are still happening in 2020...Things. Need. To. Change. The second star is because my daughter was happy with her bowl. read more

After reading several reviews I still decide to try this location for myself. The staff was pretty okay all though one young lady had her bedroom head scarf on, in my opinion that's very unprofessional especially when working face to face with customers. Its tacky. A lot of people on here have complained about the rice being undercooked, but my experience was different the rice was overcooked. It was mushy and flavorless. I should've spoke up when I noticed the server use her fingers to scoop the rice off of the serving spoon. It takes nothing to redo a pot of rice. It should never be undercooked or overcooked. This tells me the staff at this location is extremely lazy and is willing to put out anything just to save a profit. I probably won't be returning to this location. PS The guacamole is disgusting and I'm not sure how this is possible. One of the main things I enjoy about Chipotle is their guac, clearly someone in the kitchen can't read the directions or simply chooses not to. read more

Should have looked at this location's reviews before heading here, but we figured, "it's Chipotle, it's gotta be good!" We were wrong. I saw someone else wrote recently that the staff at this location are so incompetent it's insane, and I couldn't have put it better myself. We've eaten at Chipotle's from coast to coast, and have never had to correct so many mistakes before. Thank goodness we were ordering in person, and not calling in an order for delivery or pickup. Basically, we had to tell the two employees who were waiting on us how to do their jobs for the entire order. Also, the place looked like a bomb went off - most of the ingredients were empty on the food line, food scraps and bits all over ever surface, and this was at like 6pm - not the end of the night! I gave them two stars because, in spite of the disorder, the food actually tasted good. read more