They genuinely act like it's coming out of their paycheck and I got two bowls like this they put like 2 pieces of chicken and proceeded to sprinkle the lightest amount of cheese on it and tiniest amount of guac read more

Chipotle Mexican Grill - Guac chicken Al pastor - Mexican Near Me - North Olmsted, Ohio

North Olmsted, Ohio location We AGAIN got brown gross stale guacamole. At least this time it didn't actually smell spoiled. read more

Chipotle Mexican Grill - It's not just brown on top like it was filled and left out for a while, the brown was there when they scooped it. - Mexican Near Me - North Olmsted, Ohio

See all

First of all, I am so disappointed. Food all over floors and counters. Absolutely FILTHY in here. Came in to get a burrito and left without an appetite. Employees were okay, I guess. I left before I could order. The restaurant was just so gross. read more

For how expensive there prices are I feel like the food should be at least decent, the rice is CRUNCHY no flavor,barely any meat or cheese in my bowl, it gets irritating asking can I have a little more then that and then they give a slight pinch more, they are fast but they arnt taking time and actually making the bowl, read more

So as a proud card-carrying member of AARP, I had won a $10 e-gift card on their website. I was looking for an opportunity to use as the hubby is not really a fan. I was in Cleveland with Mom and didn't want to eat her cooked at home food, nor did I want her usual choice of Olive Garden. So getting carry out for both of us - from different restaurants - gave me the ability to use my gift card. The online ordering was super simple. The only thing I didn't like was the thing I got couldn't be tweaked. If I wanted to make changes, I would need to build my entire bowl from scratch - and that was too much work. So I got the Wholesome Bowl. The menu online was quite helpful and descriptive. So I picked the bowl, clicked through the other options, then headed for check out. I got to pick my time - having 5 minute increments of the clock available. I also got to choose whether to come in or wait in the car - which was better than my other to-go order where I had to wait in the car, no option to come in. I got there early, parked easily and went right in. I didn't see the pick up area like explained on the website. So I asked a guy behind the counter explaining I was early. Right away, he found my order and handed it over. Super fast in and out. BOO YAH! YAY! 2 snaps for that. I picked up the other order and then headed home to eat. I unpacked Mom's first (OG) and then yutzed around since a salad bowl wouldn't get cold. When I opened the brown paper bag and took the lid on, I was disappointed right away. There were minimal greens and a tiny overall serving. I must say that the chicken was moist and flavorful and guacamole excellent. However, the peppers and onions were few and far between and I could have counted the number of pieces of green on my hands. So while it tasted fine, it left me quite hungry. I couldn't complain too much as it only cost me a couple bucks beyond my gift card. But I can promise you I ate more that evening as the "meal" barely put a dent in my hunger. Will I return - probably not. If I do, I will most definitely build my own bowl and ask that it be jammed with greens and other veggies. I don't care if the expensive ingredients are moderately represented, but please don't skimp on the fixings you can spare. read more

Chipotle Mexican Grill - Mexican Near Me - North Olmsted, Ohio

See all

Terrible service and no portions in food properly if you ask for extra it's a problem. It's insane I miss old chipotle

Some one in this place has a salt problem . I have ordered thrice and it was on a heavily salty side . Once I was in a team lunch and the salt made me woozy ... I had to Wash it down with lot of water . First time I complained they gave me a free order which I did not use ... I tried the second time I mixed whole lot of sour cream to reduce the salt and third time is when I started almost giddy . Either some one has a salt problem or some thing is wrong with this place . Other places don't . Try cilantro taqueria u all . It's in the same road . Awesome place . read more

Came here on a Sunday at 12:30 --parking lot absolutely empty --approached the entrance door with four people standing around waiting to serve just me --not doing anything. They should be WORKING IN CLEANING Up Just probably from last night cause they've only been open an hour and there has been no one here Look at the attached photo and enlarge it --Should show you that the dining room needs attention --tabletops chairs--Everything is sticky and the floor is horrendous. This is a health department visit just dying to happen Won't be returning to this one read more

Chipotle Mexican Grill - Disgusting dining room. - Mexican Near Me - North Olmsted, Ohio

This is our last 3 visits here, they have been up n down. My bowl w/ the new Carne Asada was dry & chewy. Black beans were very spicy on both our bowls. Every table was dirty so we sat outside but it was too windy & bit chilly. So we went back in and bussed our own table. Kids meal was made good, but every other time we come there's something wrong w/ ours. Picked up just a side of rice one day for kid and it was huge. Almost a whole bowl. She loves the white rice here. Most recent visit was to go, line was to the door as usual. Found a hair in our side of sour cream, not great. Wife loved her veggie bowl. Fajitas were awesome tonight. Chips are Mix of kinda stale & over salted. Of course we'll be back. read more

Chipotle Mexican Grill - Salad bowl. - Mexican Near Me - North Olmsted, Ohio

This has gotta be the worst chipotle in Ohio. I've been here a few times and there's always something wrong with the food. read more

I've had really bad experience at this chipotle multiple times and then I finally came on the best day ever because William was there. The moment I walked in chipotle he greeted me and made my bowl so delectable. I showed him exactly how I wanted my bowl and he definitely did the job. I will only go in there now unless William is there. He truly made my chipotle experience that day 1000/10. It was spicy cheesy and absolutely amazing. read more

Chipotle Mexican Grill - Burrito bowl - Mexican Near Me - North Olmsted, Ohio

This chain is always a hit or miss. This time was a miss. The line is ALWAYS long and it takes at least 30 minutes of waiting to even start ordering your food. Maybe they're under staffed, not sure but this needs to be efficient especially at peak times. I don't eat the meat here, Its not halal BUT I do enjoy getting beans and rice. As I was eating I found an AVOCADO PEEL in my freaking bowl..... Other than that the food was okay. The seating area and condiment bar was VERY dirty. Maybe i'll be back in the future. This specific Chipotle is the only one in the area so it gets business no matter what. read more

Chipotle Mexican Grill - ... avocado peel in my food bro.... - Mexican Near Me - North Olmsted, Ohio

Only issues I've ever had was the rice. I always gotta ask for extra rice because the 2 tiny scoops aren't enough for my grown man stomach. Sometimes I get a eye roll like I'm asking for the world. And after all that, come to find out the rice is hard(it's hit or miss at this place). other than that it's a nice setting to chill and eat. read more

Everytime I order food, I get barely any meat, and they fill 90% of the bowl with guac or whatever vegetable I add. I got chips and guac for $4.50 and I genuinely have maybe 10 chips in the bag and a half full side of guac. read more

Chipotle Mexican Grill - Not even a handful of chips - Mexican Near Me - North Olmsted, Ohio

12:20pm on a Friday and they have no cheese, mild corn or guac. This happens often at this location. The catch, if you place your order online, that station is always fully stocked. So basically if you're looking to walk-in and order, good luck. The manager at this location obviously has no F's to give about serving actual walk-in customers. It's inexcusable to have a ton of employees in the back, and it's going to be at least a 20 minute wait for cheese to be "up to temperature". When making tacos at home, maybe I'm doing it all wrong, I don't take the shredded cheese out and wait 20 minutes to get it up to serving temperature. read more

You better get your act together, digital orders or cash only because your system is down? You have a new excuse every week! read more

If you don't like it, don't eat here and help keep the line down for those of us who still love Chipotle no matter what K THANKS BYE.

It was cold and snow was pilled up on the ground. Clearly a Chipotle kind of Day! I can't get enough of this incredible delectable delight!!! They really move fast here! the staff is on it, and the Manager was checking in every few moments. The tables were cleaned quickly. The only issue was no ice.. But once we told them a guy was dumping ice ASAP. They were light on the cheese compared to others, but my heart was happy... read more

Chipotle Mexican Grill - Mexican Near Me - North Olmsted, Ohio

Ok it's chipotle. It's a place that has gone from complete amazingness many years ago to just kind of meh now. Maybe I've eaten there too much or maybe it's the changing of ingredients to satisfy a fat bottom line, but it's just not what it used to be. But my question is this. Why is it every time I go to this location they have the nasty brown Guac. Happened again last week. I don't care what they say it tastes different and not for the better. Has anyone else experienced this ? read more

This team works like a well oiled machine. They are very busy at dinner and the line moves along smartly. Having customers that know exactly what they want helps. The burritos are always good and filling, don't be afraid to try something new. It may become a new favorite. The side of chips go quickly with my family. They have fountain drinks, this is another time to try something new. read more

This Chipotle sucks, it's the worst one in the area, they are always out of something no matter when you go, and usually it's a make or break ingredient. Chipotle corporate needs to overhaul this locations staff. Every time I've been there it's a maddening experience. read more

This Duke is abandoning his kingdom for good... I checked into Chipotle for lunch, and Yelp notified me I was the Duke of that location. Less than a minute later, this awful story unfolded... I ordered chicken tacos. As I was waiting for the line to move down and the girl to add the different toppings to the chicken meat already inside, a worker leaned right over my food and quickly withdrew two of the metal tins used to hold the meat. These tins rest in hot water as a means of keeping the food products continually warm. As the guys withdrew the tins over my tacos, drops of that water rained down straight into my tacos. I mean, rained down. It was impossible not to see it happen, and I'm quite sure he noticed but didn't care - given that he did it with two tins in a row. Just for a split second, I thought not to say anything because I didn't wanna make a scene or make him feel bad. They were busy and I was trying to cut him some slack. Even so, the thought of all that gross, filthy water pouring into the food I was about to eat really bothered me. So, I said to the girl who was making the tacos - and also saw the water pour into them but said nothing - "I need you to throw those tacos out and make me an entirely new order. All that water just poured into them." The guy heard me, but kept his back to me so he wouldn't have to deal with it. The girl looked at me like I was asking her to explain String Theory to me in 10 seconds or less. Eventually, she got me a new batch going. No "Sorry 'bout that" or anything - just a look that implied I was being a real pain. As I moved down the line, I attempted to be pleasant and joke around, as I didn't wanna be the jerk they all seemed to think I was. As the cashier rung me up, I asked her who the manager on duty was. It really bothered me how clearly unaffected the workers were regarding a huge health violation. She pointed to the guy who had dripped all the water into the tacos. "Him???" I asked, clearly confused that the manager would be so visibly uncaring about what happened. "Yes, him." she confirmed. I called him over and said that I wasn't sure if he understood what happened or not, but that he had poured sick, nasty water into the food I was about to eat. He looked at me, clearly bothered and wanting to tell me to go away and said, "Yeah. That's why we remade them." No apology, no acknowledgement that it was a health violation, no nothing. He turned to walk away. "Wait a minute," I said. "That was really unhealthy. That's like a health violation." He stared at me and just said, "They train us not to do that. We know." Again, he turned to walk away, taking out his cell phone to answer a call. As he faded into the background of busy employees, I said "Way to manage - great job." Every single person there looked at me like I was being a jerk, even though I wasn't raising my voice, or swearing, or being rude at all. I took my food and left. I hadn't expected a free lunch, nor would I have taken it - I simply expected an acknowledgment of my legitimate concern. Instead, I was given the most polite "screw you" the manager could get away with. This Duke has abandoned his kingdom. read more

Let me tell y'all... these workers KILLED IT. For real are so good. I don't live around here, but my bf loves this place, I can see why. I've gone to Chipotles before but the workers here do not compare. I went here 2 times in 2 days (don't judge). So many people in line, thought I'd be there forever, both times I was out in 10 minutes MAX. All super kind (without being overly nice, they are straight to the point) and had a great attitude. Food is great too, but I'm more focused on the service. Absolutely wonderful. 10/10 would recommend. If I find out any of you guys are mean to any of the these workers I will need to have a talk with you because they are all amazing! Be kind to them! read more

Ordered online through the app.. I usually choose the Fairview location but decided to switch it up today because this one is actually closer.. what a mistake! More than half of the ingredients were wrong. All the ingredients that I obviously avoid. They were not particularly busy either. Thumbs down- drive a little further for Fairview ! read more

My boyfriend and I were craving a burrito. We stopped here and the lines were wrapped outside. They had so many people we stood in line for a long time. My boyfriend pulled out his phone and ordered for pickup, and we got out food before the girl that was in front of us in line. The burrito was delicious! The restaurant however was dirty. The tables and restroom we're not cleaned for sometime. I unfortunately had to use the bathroom and I felt like I was in a porta potty not trying to touch anything. I love Chipotle but they need to keep the restaurant clean. read more

Chipotle Mexican Grill - Burrito with carnitas, white rice, pinto beans, lettuce, pico, corn salsa, cheese, and guacamole. Yum! - Mexican Near Me - North Olmsted, Ohio

The food at this location is usually good tasting and cooked correctly. We do frequent it for lunch at work. It's good enough. I'd say the portion sizes are sad though. Had to go back multiple times when my coworkers food comes back to the store with disappointing sizes. I'm talking large men got food and they laugh when they open their bowl and it has 3 pieces. Otherwise not oversalted or undercooked. read more

It's hit or miss with the food. I recommend the the location off broadview road and pleasant valley if you are in that neighborhood they consistently meet the mark read more

There is something missing from your guacamole, which makes it very bland. This has occurred the past 2 times we have ordered from your location. Please advise if you are out of an ingredient read more

The worst portions I've ever seen. Almost insulting. You have to look like a moron when asking for extra because the 12 shreds of cheese wasn't enough and the one scoop of rice looks like they are rationing. I'll drive to Westlake to get my food from now on and i work 2 min from this Chipotle. Terrible read more

since when is the chicken spicy? we got two dishes witch chicKen. one only had rice chicken and steak. the chicken is obnoxious spicy and inedible. read more

Stopped by to grab dinner. They had a sign up that the dining room was closed and that they are only taking digital orders. Soooooo how does someone who does not have, or want, a smart phone order food then? Super pissed! We went to the Chipotle in Rocky River and had no problems. read more

WORST SERVICE EVER! I had to wait 1/2 after the time that was expected. Manager "Felicia" was EXTREMELY RUDE, was told I'm not the only one that has to wait for an online order, all the while they cleared the line multiple times for live walk in customers. If another customer hadn't asked for me, I'd still be waiting, multiple others left so there will be much wasted food. The doors should have been locked if they can't accommodate the online orders or online orders should not be accepted. No matter still talking to the manager was even worse, then the poor service and wait time. She didn't care that we waited or were upset, told me if I feel better complaining to go for it. read more

Came here for a late dinner after driving midway to our roadtrip destination. Location is great! It's right next to the mall and has lots of parking. This place is packed on a Friday night! The workers keep the line moving and are coordinated as well to take care of the food orders from the the app. As always, prices and portions are wayyy better here than in the northeast (living in brooklyn). No skimping on protein or toppings. Bf's burrito was about to explode. The work station was kept clean too the night I came in, so not sure what the other reviewers saw. Redeemed my free chips & guac after playing an ad game. Thanks chipotle!! read more

Worst chipotle in the area. Every time I come here I wait forever for my food, they're always out of ingredients and their workers are always super rude. Save your time and money and go to the one 10 minutes down the road read more

Everytime I make an online order here and ask for double meat I always get single if not less. And I'm paying for the double meat. Does this look like double anything to you? read more

Chipotle Mexican Grill - Mexican Near Me - North Olmsted, Ohio

Always extremely slow-moving line here. One of the last times I came in, the first employee on the line I came in contact with stopped right before I was about to order to finish her conversation with another employee, yelling it across the room and laughing in front of a major rush. Was extremely annoyed inside, but let it go and waited for her to acknowledge me. Then got to the second employee and told her I wanted everything but the two hot sauces (whilst pointing to the two sauces) on my burrito. She then stated that they have four kinds of SALSAS and looked at me funny, and went on to argue with me about what's a salsa and that they have "four kinds of salsa: tomato, hot, the green, and corn" and what was ment to quicken up my order instead of me rattling off every topping I wanted, I ended up saying, "Okay. I'm starting all over. I want tomato, corn, s.cream, cheese, guacamole, and lettuce." It seemed as if the employee was being difficult on purpose as if to get me to specifically list each item. Sounds weird, but that's the feeling I totally got. Anyway...just left me annoyed. read more

This is by far the worst chipotle location in north east Ohio. This is probably the 4th poor experience at this location. They never have half the food options available and this time they were online order only with a line wrapped around the building with no explanation as to why. Last time I go there unless it closes down and gets replaced with a Moe's! read more

Had I wrote this review an hour ago, it would have been 1 star. Ordered online and food was delivered timely. Once we had our food, we noticed our kids meal was missing all the sides and drink. I called the restaurant and was put on hold for 20 min and then hung up on. I called back and finally got to speak to the manager. She told me unfortunately they could not deliver the remaining meal, but I could pick it up or they could issue me a refund for the kids meal. I chose the refund and i was told i would be receiving an email shortly verifying that.... within 10 minutes our entire order was refunded and we received an email from corporate apologizing and letting us know we would be receiving free kids meal coupons. Although our order was messed up, Chipotle came through with showing us that they appreciate our business and want us to return. read more

Not a great location, and I have gone out of my way to visit other Chipotle locations. This location for the life of them cannot get mobile or delivery orders correct. I'm 3 for 3 on incorrect orders through DoorDash. read more

Fast friendly service, great food. I have never had a problem with this location, except for once they messed up my order. but they usually correct the order and take it off the bill. read more

Chipotle Mexican Grill - Mexican Near Me - North Olmsted, Ohio

See all