The is the only Chipotle I'll be going to from now on! We have had far too many poor experiences at the Summerville locations that we have almost stopped eating at chipotle all together but the Rivers Ave location is the CLEANEST and FRIENDLIEST location we have been to in YEARS!!! They had everything in stock, they were kind, helpful and the restaurant was spotless. It's a shame that we now expect to be treated like garbage at any other location but rivers ave has got it figured out! It's about a 40 minute drive from our house but we will make it every single team instead of going to any of the Summerville locations. read more

Ive given this place multiple opportunities to cure my craving for a once amazing chain but this place has made me cross chipotle off my list of places to go eat. They need to teach these people how to correctly cook rice. Ive been here multiple times and their rice is always raw and doesnt have the cilantro lime flavor at all. Please do better. read more

Young black girl was super rude and sassy, I simply asked for extra rice in my bowl (after she had made mountains of rice on three others before me) she proceeded to get irritated at me because they had just run out and I didn't want brown. Not my fault. Super pregnant and really just have preferences right now. My fiancée did end up going back in after I genuinely cried about it and said a middle aged black lady was very sweet about it and went above and beyond to give me freshly made white rice. read more

Basically non edible food Overcooked chicken and uncooked brown rice I had to throw away my carryout and get lunch somewhere else; very disappointing and unnecessary. read more

Chips here are constantly stale. Always disappointing and a waste of money. Guac is brown and looks old. Certainly does not have lime squeezed in it. Really a shame they're making money off of such terrible food. Just not right. read more

Chipotle Mexican Grill - Mexican Near Me - North Charleston, South Carolina

Staff was not friendly, and we literally watched a roach crawl across the checkout counter. Worst Chipotle I've ever been to.

One of the worst Chipotle's I have ever been to. They do not give you enough portions. The taste is terrible. Service is horrible. Restaurant is dirty. I will never go back to this one or choose to have anything delivered from here. read more

Had to wait additional minutes for my food while there was barely people inside... got 2 quesadillas was missing 3 sides and fajita veggies... Rice was hard and crunchy, beans tastes nothing but straight WATER. Chips were hard and old ordered a large bag but gave me a small . tbh the only thing saving the meal was the cheese dip. read more

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I ordered ahead for pickup and arrived 2 minutes before my scheduled time, yet still waited at least 10 minutes (and that's being generous). An employee asked my name, disappeared into the back for a solid 6-8 minutes, and then finally returned with my order. I paid over $21 for a salad with double meat. There was no double meat, and worse--everything was ice cold. Not "room temperature" cold. Not "sat for a minute" cold. This was refrigerator-level, almost frozen cold. I've been ordering the exact same Chipotle order for 15 years, and I have never been served anything like this. I'm genuinely confused about what I'm eating because it doesn't resemble a Chipotle salad in any way I recognize. Long wait, incorrect order, cold food, and premium pricing that absolutely did not match the product. Extremely disappointing and not what I expect from Chipotle. read more

Rice was burnt and hard. Everyone moves at turtle pace. And very dirty. Besides the rice the food was good. I hate to bash chipotle because I love it but hopefully someone will see this and help them out. read more

So disappointing!! Came here to order my regular chicken bowl and this thing had literally THREE PIECES OF CHICKEN!!!!!!! Why did they charge me for chicken if they didn't give me any???? You bet I wrote a complaint on the website and you bet I asked for a coupon. HORRIBLE!!!!!! read more

Chipotle Mexican Grill - Chicken bowl with brown rice, extra corn, sour cream, cheese and lettuce. - Mexican Near Me - North Charleston, South Carolina

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It's been a while, but Chipotle has not lost their touch. I arrived to this location, around 8pm. There was lots of options, for parking. The restaurant mainly had pickup orders, so the line wasn't long. The employees worked effortlessly to complete orders and quickly took my order. The music in the restaurant has always been my favorite. The ambiance was very peaceful. I ordered a chicken and steak bowl (protein protein and more protein). My food was hot and ready. Their guacamole is one of the best, I've ever had. The pricing hasn't changed too much and their fountain machine area was clean. It was refreshing to rekindle my love for Chipotle. I'll have to visit my local Chipotle. read more

Very disappointed at the food that I just got. Rice came out disgusting, super crunchy. Staff were extremely rude. Yelling at other coworkers across the line. Environment was super messy and not well cleaned. Staff need more training on the kitchen side. read more

I just wanted a small drink and was treated so rude by staff and also told " only doing ONLINE ORDERS!" Not a reply given to me such as " I'm very sorry for any inconvenience Mam." I left very disappointed considering that I eat here often and I knew many of the staff worked here this evening as I know they recognized me as well being a regular, however I have to believe they couldn't speak up over their lead. This to me seems wrong being a regular customer and a diabetic in need of raising my sugar level. won't be getting my money anymore read more

This location is more often than not out of many many food items. The tables and drink area are very clean but food line is disgusting. Staff was rude and on their phones having personal calls while ringing out customers? read more

I have frequented this location many times in the past (pre-Covid). I honestly haven't been here in over two years. I decided to order pickup to take to my parents on my visit. I ordered online right as they were opening. It was easy to order and when I arrived, my food was ready for pickup as promised. I didn't like that no one greeted me when I arrived. No one was at the counter, but I could see three employees clearly at or right near the door that leads to the back. The pickup area is in plain sight of this area and I looked there way and they just looked at me. I went into the bag to make sure everything was there and I could feel them staring at me. So, I gave them a quick thanks and still just stares. I left and went on my way. The food was prepared as I ordered and everything was fresh and the bowl was full. My parents raved about how good it was. If the employees were more personable I would have given this a higher rating. And sorry there's no pic, but it was delicious. read more

The food was (shockingly) yummy because the service was okay and the place was dirty. Roaches crawling on the walls dirty.

This is some bullshit & I want my money back! I don't advise anyone to eat here. This food went straight in the trash. I might as well took $11 and threw it in the trash. I ordered this to go so if the food looked like this then who in the hell do they have working on there because no one who takes pride in their work would make a plate that looked like this. Clearly a jackass made my meal & they probably nasty too so no thank you! It's a shame that Chipotle spent all that money on these locations to have dumb ass people working who clearly don't give a damn about how they serve the food. Just slack & nasty!! read more

Chipotle Mexican Grill - This is some bullshit for $11!! - Mexican Near Me - North Charleston, South Carolina

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Everyone one I've been to same results poor service and horrible food. Would not recommend

I just went here with my friend and got brown rice and the rice was hard af! Do not recommend this chipotle because at the least the one by tanger doesn't serve me uncooked rice or overly cooked rice. read more

One really rude employee was unfortunately extremely impatient when we were trying to get our order together. People with special needs, intellectual disabilities or disabilities in general please be warned. Food was not that great either. Won't be coming back unfortunately. read more

We have gone twice now and ordered EXTRA fajita veggies on the app. Each time the worker put NO fajita veggies at all. It's our favorite part of chipotle and every time we order they can't seem to read "extra" and interpret it as "none". Extremely frustrating. I would be fine it they told me when I picked up my order, but no one says anything then I come home to find out they didn't put any in. Please read the order details! read more

What can I say? I'm a Chiptopian. I love every thing about this restaurant! Fresh, organic, and DELICIOUS! I'm praying they keep brisket on the menu - it's so good! My typical order is a bowl (you always get more) with white rice, black beans, and everything else on the bar. read more

Chipotle Mexican Grill - Mexican Near Me - North Charleston, South Carolina

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Sign on the door that says "Online Orders only" but they stop accepting orders through the app an hour before closing. Terrible. Lazy. Don't waste your time. read more

Chipotle Mexican Grill - Sign on door "Online orders only". Doors locked - Mexican Near Me - North Charleston, South Carolina

My chicken and sofrito bowl with no chicken OR sofrito and the "fajita veggies" that came with them. Chipotle reached out to me to contact them through their website and somebody will contact me directly. Took the time out to go on the website and tried to reach out 3 days ago and still no response or anything. read more

Chipotle Mexican Grill - Do you see any chicken or sofrito? - Mexican Near Me - North Charleston, South Carolina

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I experienced very bad attitudes.. the food is sometimes good and sometimes gross. this past time was pretty disappointing for me! also there was a leaf in my food lol. read more

Chipotle Mexican Grill - leaf? not basil leaf I tried it. - Mexican Near Me - North Charleston, South Carolina

I don't get how you can have numerous people working inside, and only accept online orders. Very inconvenient as chipotle should have higher standards. The times are in-accurate when ordering online as well. (If you only offer online order, be timely!) I have also tried ordering extra quesadillas for homeless people who are around the area and I got refused service since they overhead it was for the homeless people, so :l read more

Chipotle is usually really good but this location just doesn't do it for me. They never cut their quesadillas. My fiancée asked for lettuce in her quesadilla and they informed her they aren't allowed to do that because they have to put it in a press (she does this at every other chipotle). After seeing the off putting lettuce they had to offer today, she was glad she didn't add it and I was upset I did! It was tough and some pieces were not edible. The queso tasted more like potato soup. I haven't had issues at other chipotle locations. I will not be back to this one! read more

Chipotle Mexican Grill - Mexican Near Me - North Charleston, South Carolina

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Terrible, awful, disgusting....if we could give 'zero stars' that's what they deserve. We tried their brisket and just the worst meal ever!!! A ton of 'grisly meat' that could not be chewed and made a pile of it off the plate. How in the world do they stay in business???? Shut them down please - we will never order anything from them again and all of this for the bargain price of $33. for two orders...shameful! read more

Very dirty and unsanitary . Didn't even change the gloves and put no beans or chicken on bowl , guac was also BLACKING read more

Chipotle Mexican Grill - Mexican Near Me - North Charleston, South Carolina

I gave it 2 stars only because the food tasted fine. A little bit of meat, food in the trays didn't look fresh. Not too many options (compared to Moe's) and $2.35 for guacamole is outrageous. read more

While I love Chipotle, the customer service is lacking. The employees weren't very friendly and the service was on the slow side. The parking lot can be difficult to get out during peak times. I ordered chicken tacos. I enjoyed them like always. I just wish the service was better. I think I'll stick to the other locations around the city. It's just to worth the hassle. read more

Chipotle Mexican Grill - Chicken tacos - Mexican Near Me - North Charleston, South Carolina

I used to be a sous chef in Santa Barbara and from my experience when a race dominates the kitchen by stronghold and food and atmosphere become at jeopardy it's a tall tail sign of tyrannical business and unhealthy work environments / standards read more

A Chipotle is a Chipotle so you should know their food is fresh, and they have a variety of options including tacos, salad, burrito, burrito bowl with plenty of meat options chicken, steak, pork, tofu etc. Also, guac is always extra $$ but it is quite tasty. This specific Chipotle had quite slow customer service. They looked to be fully staffed on a Saturday but the line was barely moving. I don't mind waiting but Chipotle is know to be pretty fast and it probably took me about 15 min from arriving to paying for my order. Now don't get me wrong, chipotle is probably my favorite compared to the moes and other fast Mexican grills. Once this location improves their service, then more stars for them. read more

Ordered through Grubhub... I'm 9 months pregnant and love the convenience. Sometimes you sacrifice quality for convenience. This unfortunately was one of those times. This was my daughters quesadilla! Not a super big deal but super annoying! Also the lid for my salsa was off and spilled all in the bag. However the order came on time and correct. Just food for thought. read more

Chipotle Mexican Grill - A non melted kids quesadilla to go. Guess I'll just make it at home..... - Mexican Near Me - North Charleston, South Carolina

I have ordered ahead here several times and have not had any issues with my order. The portions are large and the food is tasty. The workers are always nice and fast. I have not had any food quality issues at this Chipotle either. I would recommend if you are looking for a quick cheap lunch. read more

This place had gone so downhill. I came in around an hour before the place closed and they ran out of queso and the worker had such an attitude that they wouldn't even check to see if there was any in the back. Every time I come to this place it just gets worse and worse. Was my favorite restaurant to go to after a good workout, and now I won't even think about it. read more

Disclaimer: The only other restaurant this style I have visited is Moe's, and unfortunately, them being within a mile of each other factors a ton into my pick of where to go... Chipotle definitely has amazing rice and meat in their burrito bowls. I feel like the ambience just isn't there - it felt like the building started modern renovations and just never finished. I'm not a fan of the giant community table either - I like to be able to spread out and have room to wave my arms while talking, not worry about the guy next to me spilling his burrito on me. Also, chipotle doesn't have plain tomatoes or queso on their bar. While their menu is super simple and seems to be fresh, I don't want onions and peppers all over my meal in order to have tomatoes. Compared to Moe's, Chipotle was a little more expensive, chips weren't included, and they didn't have a Coke Freestyle machine (Cherry Fanta is hard to come by these days!) Since Chipotle and Moes are so close together where I am, my default continues to be Moe's. Chipotle is not a bad choice if you don't have another fast food tex mex option, though. Chipotle also didn't feel as clean as other restaurants... read more

Chipotle Mexican Grill - Burrito bowl - Mexican Near Me - North Charleston, South Carolina

I have been to many Chipotle's. This is by far the worst I've ever been to. The place is disgusting. The workers suck. The steak is almost black from being over cooked. They only have one guy making online orders and others are just hiding in the back. read more

So you walk in to be greeted like you're nonexisting. You say, how are you doing just to be nice and hope for a nice response. You get a basic giggle like you're an idiot or just an old man. SMH, I walked out. I want to spend my money where people are at least vigilant, competent, nice, and with at least minimal respect. read more