1 star is being generous because I can't give zero. - one single scoop of rice (under cooked) - double steak is 1 and a half scoop? Not worth it at all and is a scam. Pretty much was charged $19 for a scoops of rice , black beans and 1 1/2 scoop of steak. When brought up that the bowl looks a little sad and actually looks like a single steak as the person in front of me noticed as his was done by another worker properly no one cared. Could it be a GM property that's training these people? read more

Chipotle Mexican Grill - Mexican Near Me - Norcross, Georgia

Incompetent, lazy, rude Gen Z employees who stand on their phone in front of everyone, never say hello or anything. Mr. Hidalgo is the general manager for this store as well as the one on Holcomb Bridge and both locations are the nastiest most unkept Chipotles I have ever been to with the WORST employees. Please hire someone else! read more

Best food spot and absolutely love the location right beside Starbucks best of both worlds

Hairnets maybe? What could improve? Let's start with quality control for foreign material. read more

Chipotle Mexican Grill - Not what I had in mind for my protein - Mexican Near Me - Norcross, Georgia

This is the first Chipotle I've ever been to where I ordered to-go and the bowl was hot! Not just warm, hot. Now I don't mean burn your tongue hot. Each ingredient was at the right temperature and it made eating it that much more enjoyable. Very fresh too. Going back? Uhhh, yes! read more

Laziest chipotle staff I've been to and that's saying a lot. They consistently stop making food 2+ hours before close so they don't have to do their jobs. It's not shocking for any Chipotle but it's every single night read more

You never know, some employees are super rude. Their rice is often undercooked and crunchy. Inside is pretty clean. read more

Rudest service I've ever experienced there. All of them had attitudes from the very beginning, and I could visibly see eyes rolling every time I would say something. Needs some work customer service wise. read more

Great service, quick line, and consistent quality tasting burrito. I enjoyed going to Chipotle's in the south because they serve sweet tea and I just can't get enough but I have to keep asking for a refill which is awkward to me as I prefer to refill on my own no thanks to the pandemic. I am also glad they allow indoor dinning cause there are no outdoor seating near the store. read more

Chipotle Mexican Grill - Chicken Bowl with Sweet Tea - Mexican Near Me - Norcross, Georgia

The rest of the family at something at home I did not like so I ordered on the app and went to pick up. Unlike all other chipotle I have been to, this one puts to-go on a shelf with tags facing THEM and has a sign that says to not touch the bags but instead ask them for your order by name. 1. Why then have a shelf? 2. Do you not trust your patrons? 3. Doesn't this slow you down getting interrupted all the time? I had to ask for my cup for my drink, because they forgot. Then they had to go out back to get some. But, the people who helped me were super nice. Even when I couldn't read their sign and touched a bag looking for my meal. On the shelf with the letter of my name that had a cup. And didn't treat me like I was rude when I asked for my cup that they forgot. As I write this, that sounds like the minimum of politeness I should expect, but I've been to too many places where you would get scolded for it. So I appreciate their tact. Got home and ate. It was great. And accurate. No complaints about my veggie bowl. I'd go back and I'd recommend since it was fast and accurate. read more

Horrible service. I sent an email to the General Manager - kendra villarreal - to not receive a response. It's evident that if their leadership doesn't care, their staff will have the same attitude towards service. read more

The only reason I am giving a 5, is Tracey in customer service!!!! She rocks!!!! My experience at the restaurant was sub par. I was having a difficult time with getting into the app to claim a reward. I showed the young lady at the register my issue. I then asked for the manager, he came over and I showed him the email and the issue with the app. Basically, he could not help me since we could not open the app on my phone. I guess thinking outside the box is not a requirement when you are in a management position. I advised I would be contacting the corporate office and he responded, if they told him he could ring the item with the code, he would. So, I called and got Tracey! She was wonderful! She immediately understood my concern and got it resolved!!! Overall, Tracey is the only reason I will be going back. read more

I will not be ordering from this restaurant again. The ratio of price to quantity of food is not good. The pictures you see show large portions. What you receive is barely sufficient and minimal. I prefer to patronize other Mexican restaurants whose food is generous and actually constitutes a meal. read more

I love Chipotle, and continue to love Chipotle. I've lived in many cities, been to at least a dozen different locations across the country, and this is definitely the worst I've been to. This place is clearly poorly managed and inefficient. It is always barely staffed, can never handle rush times, and I swear, not a single person here was actually taught how to properly wrap and roll a burrito. They always fall apart. Contrast this with the Chamblee location, for example, which is newer. You walk in to a full line of smiling and happy Chipotle employees. They're smiling, talking, joking with customers. Service is fast, efficient and friendly. This Chipotle just has bad vibes all over it. Poor management + unhappy employees = a bad experience for customers. read more

I had a craving for Guacamole and since I was at work and couldn't make it myself I decided to order Chipotle. Let me just say whomever created ordering online God bless you. Nobody wants to stand in a busy line at lunch rush. Nobody! Just submit what you want online and there is no worries or at least it shouldn't be. Its also good for group ordering. Everyone can order their own food that way they can't say you ordered it incorrectly. I ordered my favorite Burrito Bowl: Chicken Cilantro-Lime White Rice Black Beans Pinto Beans Fajita Veggies Fresh Tomato Salsa Sour Cream Roasted Chili Corn Salsa Romaine Lettuce Monterey Jack Cheese Side of Guacamole Side of Chipotle-Honey Vinaigrette When we get there the food is almost always ready. No issues. read more

Chipotle Mexican Grill - Burrito Bowl - Mexican Near Me - Norcross, Georgia

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The food is great but the service is AWFUL!! I went in on a Saturday, right when they opened and the "team member," who's name is (not kidding) "Karen," could not have been more RUDE! The General Manager Kendra Villarreal? Not much better, perhaps WORSE. As the saying goes, "The apple does not fall far from the tree..."In this case one might say the beans from the burrito. read more

When I am in the mood for fast food, Chipotle is often at the top of my list. I am a huge fan of Chipotle, and this location never disappoints. Although it is located in the Forum, you can find parking in the back near Chipotle most of the time. The restaurant is always clean, and service is friendly and efficient. Our family visits in the evenings, and there has always been ample seating. The burritos and burrito bowls are my favorite. The toppings are fresh (I love the opportunity to load up on veggies!), and I love the hot salsa. In fact, it is probably the hot salsa that makes me prefer this spot to other burrito restaurants in the area. They also have great kids meals. Keep up the good work, Chipotle! We are glad you are in the neighborhood! read more

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The service is horrible horrible they need training maybe try Chick fila trainers. The mgr suck at this location they are not friendly just no customer service. I work in the forum so this location is convenient and you want to support businesses. Chipotle Corp needs to really monitor this location as consumers we work hard for our money, not to come into a business that you are spending your money at. Get treated like crap! read more

This used to be our go to spot before Covid. Now the prices have gotten outrageous. It was almost $60 for 4 of us to eat. You even have to pay for chips now and these were stale and chewy. There are too many locally owned businesses that are higher quality food with family friendly prices. read more

Located in the Forum, this Chipotle is a popular destination for shoppers. Typical urban metal and new age aztec interior design gives this place and trendy vibe. They have prominent speakers coming out of the center wall that plays a variety of music. The atmosphere is higher end then some of the other Chipotles I have been to. In terms of service, it's average and varies depending on how busy they are. They will give you a little more as long you let them know. They don't skim on the portions as much as other locations. You've seen on Chipotle, you've seen them all! My Recommendations: -Steak Rice Bowl read more

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I placed a delivery order but I completely forgot to put the gate code in the special instructions. I called the store and the sweetest To-Go cashier, Christina, literally caught my delivery driver outside and told her the gate code for me. A godsend! Thank you :) read more

I come to this chipotle in Peachtree Corners at the Forum often. Tonight however I'm blown away by the smiles and really friendly service. Specifically Karen and Tiara were smiling and happy and I was really happy to see some really nice servers. It's rare and truly made my night read more

If I could give them a -100 I would. I ordered the chicken bowl. It was horrible, dry about 4 chicken bites, I never had a chicken bowl without tomato's, salsa, and almost no cheese. It cost over $16, If I were Chipotle I would sue them for using my name. Never again! read more

Had an online order. Which was not ready upon arrival. Showing me they didn't have my order. When I asked to speak to a manager one girl turned around and said "What?!" As I tried to explain to her my situation she rudely replied that I must have made the order for the wrong store. And when I asked for this stores address she couldn't tell me. Horrible staff. Extremely rude. Just got my food and it was wrong!!!!!!! No lettuce and she said she would put some on the side and failed. read more

Chipotle Mexican Grill - Mexican Near Me - Norcross, Georgia

I'm #teamchipotle all the way. Do hashtags work on Yelp? Back to topic on hand. Chipotle has always been my go to quick eats, generous portions & fresh and clean ingredients on the cheap. Unfortunately, this location in The Forum has got to be my least favorite. So sad... especially since this location is so central and I pass by it on my way back from the office every day. Yes, every day. I will go out of my way to drive to another Chipotle. I'm serious. However, there are some times that I had to go to this location due to time constraints and hangry symptoms. So, why am I not fond of this location? Service. I've been here enough times to see the inconsistency of customer service. Most of the employees seem aloof and unhappy to be there. There's no artistry in the assembly line as there normally is at my other locations. From visiting during the first couple of months of them opening this new location to a couple of weeks ago, I feel this location would not make the original Chipotle creator and owner proud. Also, this location tends to be a bit more stingy on the portions. I wish there was a manager on duty that would keep an eye on things better. Maybe then customer service would improve. The quality and freshness of the ingredients they use at this location is consistent to the other locations. Hopefully, they can start getting on course. Don't forget to grab some of their homemade salad dressing. Goes great on your burrito bowl. read more

Trash service , and the food here was horrible compared to other locations. Do yourself a favor and stay away from here. All employees did was talk shit about customers. And have attitudes when they forgot to get your order right. read more

Chipotle is the best restaurant! Their chicken and cheese is amazing inside of the bowls. The inside of the restaurant is very clean and has good music. Customer service is also fantastic. read more

This location is abysmal. I understand the lunch rush and the stresses that come with that, but the number of times that this location has gotten my order wrong is just appalling. I ordered the Keto steak salad which comes with MILD SALSA. Someone didn't read the order properly and put HOT SALSA, and I'm currently suffering because of it. For ~$20 for a salad, a higher level of quality control is not too much to ask. read more

Found hair in my bag of chips, went to speak to the manager and he was apathetic about the whole thing. Simply said, "it happens". Well I guess this "happens" to be my last time eating here. YUCK! read more

Chipotle Mexican Grill - Hair in chip bag - Mexican Near Me - Norcross, Georgia

Service was prompt but they skimp on the food. Maybe I'm a fatty or maybe I'm a person that wants to get their monies worth of chipotle. ‍ I've been craving pork lately so I got a rice bowl with brown rice, black beans, fajitas, carnitas (pork), medium sauce (green sauce), corn , and lettuce. Also add a side of guacamole. My food was good and I enjoyed my experience. read more

Chipotle Mexican Grill - Mexican Near Me - Norcross, Georgia

Always messes up my big catering order by forgetting the bowls!!!! This is the second time and I don't have time to go out of my way to get them when they forgot. They don't ever answer the phone either. read more

Worst experience ever. I had to repeat myself multiple times. He kept engaging in conversations with other people. He rolled the burrito so bad it looked like a taco and someone had to come and help him and throw the whole tortilla away. It was just embarrassing because he made me get out of character in front of people when I'm not like that. Items also look old read more

Never give you a sufficient amount of food. If you really like chipotle, just go to another one because this one rations. POWs get served more food than this clown show of a restaurant read more

Food is alright but some of the workers have the worst attitude and service can be so slow.

Horrible just got a bowl EXTREMELY salty and my daughter found a long black hair in her bowl eww and the food was cold I will not be going to to this chipotle ever!! read more

Anyone want to guess my current lunch addiction?? Anyone?? Give up?? Okay, I'll tell you... it's the cilantro lime rice they use at Chipotle. Yum! I came to lunch here with two of my co-workers last month and since then it's been on my mind... to the point of me coming here every day this week. Even during the afternoon when it's really busy I'm able to get in and out in less than half an hour (that's including time to eat). They always have a lot of people working the line and that helps move everyone along. They don't offer as many options as Moe's or Willy's, but I think that's part of the appeal. Simple, good quality food. I'm all for that and don't seem to miss any of the extras. Lettuce, sour cream, shredded cheese, and salsa is pretty much all I need to add to my meat, beans, and delicious cilantro lime rice. read more

Chipotle Mexican Grill - Mexican Near Me - Norcross, Georgia

This the first I ordered on their website, and this location. So when my food was delivered 2 out of the 4 bowls I order I ordered with the tomato salsa. Both of the bowls with tomatoes were spoiled. Secondly a third bowl that ordered for my daughter had a long freaking hair in it. My daughter has braids so there no way it was hers and she has natural hair if she didn't have braids. I've been calling location with no response and I even reached out to the delivery company. I'm so upset spend over $30 dollars and to get this mess. Lord, if my car weren't in the shop I'd head there right now. I'm pissed. This is good service at all. read more

Chipotle Mexican Grill - Hair - Mexican Near Me - Norcross, Georgia

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I have to say that I've been coming to the forum for years and never knew of this Chipotle. All those times I ate at Moes ... for nothing! Anyway... First appearances weren't great. The interior was unkempt, trash on the floor, a leak in the ceiling, a dirty rag behind their counter in plain view... but the lone positive outweighs all the negatives. And it is... Generous portions. Like finding a diamond in the rough, when you find a Chipotle where the servers are doling out rice, beans, and especially protein (!) without reservation, you cherish and hold on to that location. I only know of two other locations where servers are this charitable - perimeter mall and toco hills. Everyone else gives you that extra scoop of imaginary food, doing a slight shuffle so as to make it look like food is going into your bowl but nothing ever does. Good job, impossible-to-find Chipotle. I will be back... read more

Chipotle Mexican Grill - Healthy portions - Mexican Near Me - Norcross, Georgia

Terrible order accuracy for pick up. They forgot my tortillas of the side x2 (they charge $0.25 for it now) and the portion sizes were for kids. Wont be going to this location again. Operated by amateurs. read more

I never leave this location satisfied. The staff is nice but apathetic. I never get enough meat in my burrito and they never make it correctly. They always give me enough cheese for 6 burritos but the amount of meat I could get in one chicken wing. It is never folded correctly which makes eating frustrating. The only reason I gave 2 stars is because the food is delicious and the service is quick. Would recommend chipotle to anyone and everyone, but not this location. read more