If there was something below one star I would have chose it . Never again from this store. Second time in less than a month that I get the wrong order, too bad it is the store close to me. I got rice and meat in a bowl . I ordered burrito, with pretty much everything except for beans and I get a bowl with rice, meat and something white. The sticker on the bag has everything I ordered, were they blind?This place can never get it right. Their rice used to be undercooked, now their delivery orders are so messed up. People go to West Chester, don't waste your money at this store. read more

Don't have enough food ready. No peppers and onions and one appeared clueless. The other guy didn't care and was flippantly. Won't ever return here. read more

Don't waste your time or money!!! My sister ordered online since she was on her break. When she got back to work look at what was in the bag read more

Chipotle Mexican Grill - Mexican Near Me - Monroe, Ohio

Once upon a time Chipotle was unique. I have been to this location twice in the past month and now I know why I go elsewhere. Pros: those are long gone Cons: Overarching attention to online orders at the expense of waiting customers (it took me 20 minutes to get through the line recently on my 30 minute lunch... while self-styled, eco-friendly hipsters strolled in with their bags from previous orders and blocked the register). Food quality is mediocre. Lots of minor food safety violations (soiled gloves on register, cross-contamination, etc). Dining room is usually in need of a sweep and wipe-down. Location (like everything on SR63) is horrible to access. Outrageous prices for ever-worsening food. Chipotle is the equivalent of the Elephant graveyard for outdated hipsters in man-buns, (sweating) people in work-out gear, angry Social Justice Warriors looking for company, and lost souls that haven't discovered better burrito joints. Chipotle cannot reinvent itself, so forget the queso dip. read more

This place doesn't care. The portion size stinks. I order double chicken and they never give it to me. Also, don't order in a group. If you order in a group, expect portion sizes to stink, and then just being rude. They complain to us once when we had 10 people fax a order in at 1030 am. No one was in line and they still complain. read more

Food portions way smaller compared to other locations, but the worse is the facilities ... dirty ... trash everywhere ... tables full of food ... in a nutshell ... hard to enjoy a meal looking around trash everywhere read more

Placed an online order. Waited 30 mins only to be notified it was canceled. Tried to call but you cannot get through to the store. Very frustrating and disappointing;if you're going to cancel an order do it immediately-not 30 mins later. read more

Just got out of work after working 12 hour shift and had a hunger for some Chipotle, got there around 6:45pm. 3 maybe 4 people in front of me by the time I got up to order 1 lady and her child came in behind me and got in line. I heard the server told the people in front of me they were out of white rice, I looked and they were close to being out of brown also, saw smaller portions of brown rice being served to make it last for maybe 2-3 more orders. The lady behind me and I noticed they had a whole pan of white rice behind them on another serving station. As I was ordering I asked for the white rice and I was told they were out. I said no you are not out you have a whole pan behind you and I will have that, he turns and asked I guess the manager? And she said that is for online orders and I told her I didn't care that you have white rice and I will have that rice! No we can't give you that rice it is for online orders! I said okay thanks and walked out and they won't see me there ever again! Not the first or second time I had bad service there but it is the last time I will go there! Also the lady behind me walked out and couldn't believe what just happened. Always unfriendly restaurant. read more

Please for the love of god read ALL the reviews of this location and do yourself a favor and eat ANYWHERE but this restaurant! No forks, no green sauce, no steak, no burritos! Who is running this? Absolutely PATHETIC! This whole chain has went nothing but down hill! Used to be my favorite spot but not any longer! Customers leaving the restaurant were saying the EXACT same thing! read more

6:50pm on a Saturday and only taking online orders. Saw 5 cars show up and leave with no food. Chairs were put up and they were cleaning. Who is closed to in person before 7 on a Saturday??? read more

Definitely the worse chipotle I've ever been to. I got a steak burrito bowl yesterday and all the steak was fat. Completely gross. The other two times I've been there they gave me a quarter of the portion that I get anywhere else. I gave them a chance to redeem themselves and they blew it read more

Going to Tylersville from now on... Sloppy, inaccurate, and either understocked or unprepared. I get a tortilla with 5 ingredients so it really shouldn't be this hard guys... ...and wipe down your counter once in a while instead of dragging my wrapper across sour cream. I hate sour cream and it gets everywhere. Is that too much to ask? read more

This is the worst chipotle ever. Trash is built up all outside. The inside is a mess and the workers do not care. They have no urgency at all it's a shame. At 8:30 on a Friday. SMH as a door dash driver I have been to many different restaurants and I've never experienced one so bad as this I will never pick up another order from here again read more

Chipotle Mexican Grill - Trash - Mexican Near Me - Monroe, Ohio

Awful. I was the only in the store and I had an online order. The employees were talking, on their phones, and ignoring me and my order. I then told the employee that I had an online order and they continue to NOT make the meal. Have in mind I was the only one in the store. I got my chipotle 25 mins later. read more

If you ever order from this place online and pick it up or have it delivered do NOT ask for extra ANYTHING literally they will not give it to you these guys are stingy af with their food. Also BIG RED FLAG saw a mouse in the dining room. read more

jeez i have never been to somewhere so lazy and unorganized came at 7PM december 9th and the guy serving saw a leaf in my rice and he literally took it off and provided to serve me from the same rice. where the hell did the leaf come from? there was a lot of tension with the young man he was a red head. he was very disrespectful to his coworkers horrible service read more

Customer Safety Alert: Make sure you check the high chairs before you put your child in it. When I put my 18 month old son in one of the chairs I noticed with was extremely rocky. On closer inspection, I noticed that all of the screws were loose or already out. I grabbed a second high chair and this seat was completely broken. My son would have fallen through like a trap door. I brought them both to the front and told the manager to throw them away because These chairs were a serious danger to my child and other children. There were three high chairs in the establishment. The third was being used by another family at the time. It looked like the sturdiest out of the lot but I also saw the child in that high rocking a little. By the time I had finished and had to walk past where they kept the high chairs. THEY HAD PUT ONE OF THE ORIGINAL HIGHCHAIRS THAT I TOLD THE MANAGER ABOUT BACK OUT!!!!!! I don't wish any child hurt but they probably will be sued over those highchairs. read more

Been here a couple times...each time getting dirtier and staff getting lazier. Sorry to the day shift as we typ go for dinner. Personally I don't eat the food but wife and kids like it. Last night 8:30 must have been closing time...daughter wanted a steak bowl...steak was cold and barely enough to fill the spoon. She asked for extra cheese but was ignored, I asked if there was fresh steak and got the look of ....dude I just burned one...wait whaaaaat? Then to pick cheese off counter and put in bowl? Remember that's what got you the bad rep in the first place! Tainted food! If you value your health, do not eat here! My fam won't! Sorry but people deserve to know even if the choose to ignore the truth! read more

This chipotle is by far the worst chipotle I have ever visited. Not only do they have terrible attitudes, you come to sit and enjoy your food and their dining room isn't even opened. They are out of half the items on the menu without any sign or notification before you order. Their customer service is terrible and is very apparent that no one would like to be there. Their portion sizing does not even equal the spoon they serve with. I got guacamole but received MAYBE half of what I should have received. Along with paying for the guacamole, I was charged for a tortilla shell to be inside a bowl. Has that always been a thing or is this a franchise owned establishment that likes to nickel and dime everyone? read more

I love Chipotles food but had a very poor experience with the manager of this location. My wife ordered a soft taco with only veggies. When she asked for more beans the manager rolled his eyes and then whispered to the girl next to him to charge her extra. That taco without any meat is the same price as the chicken taco. I think that's a bit unfair. Part of my order included guacamole. It is a 4 ounce portion costing $2.50. My cup had large pieces of avocado skin and a very large chunk of it avocado that was so hard I couldn't cut it with a knife. I took the walk back to the counter showed it to the manager and his response was that it was just the inside of the avocado. I told him regardless of what it was, it was too hard to eat. He gave me another cup which was very good. When he handed it to me he didn't make eye contact and didn't say a thing to me. A simple sorry would've been enough. I left feeling unhappy and dissatisfied. read more

Of all the Chipotles I visit, the Monroe location is far and away the slowest service that I have ever encountered. There are Kings Island rides with faster moving lines. Sometimes, they have forgotten to cook the chicken, so there could be a 10-15 minute wait. I know it's not high end dining but.... Occasionally the workers will stop serving the people in line to devote all attention to a call in order. read more

Chipotle Mexican Grill - Mexican Near Me - Monroe, Ohio

This place usually has terrible service. I try not to come in person anymore. We started ordering from there more often but id say 75% of the time i get disgusting brown rotting tasting guac... read more

Chipotle Mexican Grill - "Fresh" guac... i get this way toooften here - Mexican Near Me - Monroe, Ohio

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Worst customer service I've ever had, employees aren't nice, completely rude!!!! Never would I wait in line again for their food! What a waste of our time to come here. Get some good employees who actually care. Also, the place is a MESS as in DIRTY read more

Chipotle Mexican Grill - Mexican Near Me - Monroe, Ohio

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Hey. Here's a thought. When you are out of chicken, do the back of the line a favor and hang a sign or something saying"We are out of chicken" so we don't stand in line for 30 minutes (yes I timed it) only to be greeted by "we are out of chicken". Dang! At least offer a discount for plan B steak (which was cold btw). read more

WOW!!!!! After a long day on that Traders World grind me and the Squad rolled up looking to get sorted out with some of those good burrito bowls and needless to say Chipotle hooked us up with that good good! Getting sorted out with all my Oasis tapes and Alf toys gave me a large appetite and I needed a manly pile to cure that large appetite so I got myself straightened out with some brown rice and those good sofritas and shredded cheese and BLACK. BEANS. BABY. YES baby. A+ would eat again baby! read more

We are big Chipotle fans. Rarely do we find a Chipotle that isn't up to snuff. Even when we do, it is never to the point of no return. This Chipotle location is the exception. It was bad start to finish. We entered at lunch time and it was understandably busy. That wasn't a problem. We are used to that and the line normally moves relatively quickly as it did here. The problems began with the cleanliness of the place. There was food all over the floor and tables. With so many employees in site, and being so busy, we couldn't understand why one of them wasn't wiping down the tables so that patrons could sit down and enjoy their meals on a clean table. Eventually an employee came out and wiped the tables down and promptly emptied the food from the tables all over the floor. Which of course, explains our first impression. When we got to the order counter the first server was friendly enough. However, when she added our rice and beans in the bowls it was done in a manner that resembled the distribution of prison cafeteria slop as you see in the movies. The next step was the meat. It was handled the same way but not before mixing up our bowls with the customer behind us. I could see the frustration and tension between the employees as they darted dirty looks at each other. We finally made it to the pay station where the apparent manager was standing there next to the cashier. The manager had recent exposed wounds on his right forearm that was quite unappetizing. The cashier rang us up for our two bowls plus a quesadilla that we didn't order. We explained the error and the cashier was clearly frustrated in trying to figure out how to credit my card as the manager stood by and watched. Finally I told her I would just take the quesadilla to end the issue. The manager's only comment was "I haven't tried the quesadillas either." To the food...The sautéed fajita veggies were flavorless and very soft. The carnitas was waterlogged and light on flavor. The rice was under cooked. Even the guacamole was off. Clearly this Chipotle is mismanaged in nearly all aspects and it's a shame. Chipotle corporate needs to intervene. Yes, it was that bad. read more

Very dirty. All the tables were dirty when trying to find a seat. Ice was over flowing. They had 5 people behind the counter not busy at all with no one cleaning the restaurant. Very poor business. Ran out of everything read more

As others have said...AVOID THIS LOCATION! Rude employees, will argue with you in front of others if you even dare ask for extra rice when they barely gave a spoon full. I did not notice until close to the end how dirty everything was, since I only get 3 things. Also, if the manager is bothering to care about their reviews, please train your employees on good and respectful customer service. If they can't understand that concept, then they need to be let go. Also, be more sanitary before you get fined by the health department. - Thanks! read more

Skip this one! I'm used to waiting at Chipotle..but 29 minutes is excessive don't count on clean tables, or friendly staff. The line was consistently at least 20 deep with long waits the entire time we were eating as well. read more

Well. I guess Chipotle as a company must just be declining in the quality of their service and employees. This location is pretty bad. Once again. Not so friendly employees that act like they are inconvenienced by your presence. The quality is just not there. Barbacoa had huge chunks of fat in it. The salsas and sour cream were so cold it was like they'd come out of the freezer. My bowl was watery and greasy from the fat of the barbacoa. read more

Based upon other reviews, I'm clearly not in the minority thinking this is probably one of the worst Chipotle. We moved to the area recently and have been here several times, so this isn't based upon my experience tonight. The food just doesn't taste as good as others I've been to, it's a filthy mess and the lack of customer service is embarrassing to the brand. Ordered through the online app tonight and my husband picked up my order. It was wrong. I eat the same thing every time, so when it has mild tomato salsa instead of hot salsa, it makes a BIG difference in the flavor profile. I called to have it corrected - no apology. I drove all the way back (at 9PM on a Sunday night) - no apology, no offer for anything to compensate me for my SECOND trip up there and they screwed up the order AGAIN! This was the LAST time I will ever go to this Chipotle and I doubt I'll be driving an extra 10 minutes to get to the next closest. To the managers - do you ever wonder why YOUR restaurant isn't as busy as the other ones in the area? Your Yelp reviews are telling you why. Chipotle - I'm putting you on notice - you are not the only burrito place in town. Hot Head, Moe's, Qdoba, etc, etc.. If you lose me as a customer, I can get a burrito anywhere. You are not that special that I'm going to put up with sub-par food, dirty stores and poor customer service. read more

Way too much money for the quality of the food. I ordered barbacoa and was given two blobs of 'meat' that should have been shredded. Instead, I received hunks of fat and fascia. I went up and got another fork and tried to shred it myself, but fighting all that disgusting connective tissue proved too much for me. Gross. read more

I don't know why people are rating this chipotle so low I have been there over a hundred times and only had 1 or 2 problems. The food is very good and I seen some other reviewers saying they received small portions again been there over a hundred times and never received small portions (which is a good thing). read more

This location is terrible. I've tried multiple times to order online and they mess up the order EVERY SINGLE TIME. Very frustrating

This isn't my favorite location. The staff is a bit less pleasant than the King's Mills one and the decor is less interesting. Still, they get the job done fine, and I haven't had any major food issues. read more

I LOVE CHIPOTLE ! Some people say eww chipotle I gross , but they usually get the wrong thing. What I order is so delicious Bowel White rice Black beans Barbecoa Corn Lettuce Cheese tomato read more

Like most people, I've been to several Chipotles and this is one of the not so greats. I will never understand why certain Chipotles are regularly running out of the same things, where others regardless of the amount of foot traffic, seem never to have the problem. Each time I've been here they've had a chicken issue, either they don't have any at the moment, or they've run out in front of me. Anyway, this one is particularly busy since the outlet mall is close. More often than not there is a long line and limited seating. The service is okay considering how busy they are, but most times I would choose something else if I'm in the area. read more

It's Chipotle so of course the food is wonderful, the music is loud and he line is long. However, there is practically no seating for how busy the location is. The seating the is available is mostly high top long tables. read more

This place needs to get it together. You never know what you are going to get; especially if you order online. The employees which I notice there is a lot of turnover, need to read the online order instructions. Four times in a row they did not follow the instructions. It's best to go inside rather than order online. We love having a Chipolte in our community but we have been going to West Chester more often because they will take your credit card info over the app or net. Monroe used to but does not anymore. read more

So first off subtract the one star by one and you have my rating. My girlfriends burrito was not even wrapped and just thrown in the foil. I asked for a scoop of mild and got a full scoop of hot. To top it off terrible customer service, very rude employees, and very understaffed read more