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Chipotle Mexican Grill

1.3 (9 reviews)
Closed • 10:45 am - 10:00 pm
Updated 2 months ago

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Yesterday, we placed an online order around 9pm. Upon returning home, we found pico, corn salsa, sour cream, and guacamole (which we were charged for) missing. We drove back and spoke with an employee, that told us they had run out of the items and there was nothing that could be done. I fully understand that the restaurant may get busy, and they could have run out of multiple ingredients, but a courtesy call or notification informing us that the 3 bowls, 1 burrito, and quesadilla would be missing several ingredients would have been greatly appreciated. Maybe we could have requested alternatives like veggies. When we asked to speak with a manager, the employee shouted for Allen, but a young-looking kid came to the window and identified himself as the night manager, named Soto. The kid looked about 16/17 years old, but I wasn't going to ask for ID. After speaking with Soto the way he presented himself made it clear to me that he didn't hold a manager title. He was unable to offer any immediate resolution and told us to return the following day. Suspicious of the boy at the window, I requested to speak with Allen, but was informed that he was too busy to come to the window. At this point, we were left feeling as though our concerns weren't being taken seriously. This wasn't a small order--it was for five meals, $92 in total, and each meal was missing items. The lack of proper communication, as well as the absence of a concrete solution, has left us very dissatisfied with our experience. I understand that the team may be new and still getting the hang of things, but I expected better customer service or a genuine effort to resolve the issue. The following day, I returned to speak with Henry, the manager on duty, he informed me that there was no one there named Soto and that he was not, in fact, a manager. As I conversed with Henry, an employee overheard the part about "Soto" impersonating a manager and laughed while nodding his head, saying, Oh yeah, yeah, as he recalled the incident. Soto had told me to come in the following day to speak with the day manager and assured me he would pass along the information, which ultimately wasn't done. Had Allen for a moment spoke with me, he could have informed me that a refund can't be processed in person, as the order was placed online. This would have saved me the 3rd trip to Chipotle. I avoid posting, as I prefer not to make a bigger deal of things, but this situation felt particularly disrespectful. The only positive in this whole ordeal is Henry, the GM. He seemed to display some embarrassment for his staff and apologized multiple times. He also provided me with the number of whom I should contact to handle the refund.

I tried this place 3 times. The first time, the order was okay. The second time, I had to wait for some ingredients to be ready. Today, I waited 10 min in line only to find the empty fajita container. When I asked when more would be ready, they said they were out for the day (it was 6 PM). Additionally, all the portions from this store are smaller than from other Chipotle stores. I was ridiculously excited for this location to open up, and unfortunately, am quickly disappointed. If you go, check to make sure your ingredients are available before you wait in line, and don't expect a full bowl.

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1 year ago

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2 months ago

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Chipotle Mexican Grill

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McDonald's

McDonald's

1.6(33 reviews)
1.1 mi
•$

I know there are an overwhelming number extremely negative reviews for this location, but I just…read moredon't see it. This was the first time stopping here since we're not from the area. We were on the road for a few hours and just needed a restroom and a quick bite to eat. There were multiple cars in line at the drive-thru and groups of people scattered throughout the restaurant. We placed our orders on touchscreens (I guess all McDonalds have moved to this style to order food) and I ran to the restroom while we waited. The restroom was fairly clean for a fast food restaurant. After returning from the restroom and finding my wife, we didn't have to wait long for our food. The gentleman who brought our food to the table was professional and courteous. The order came out correctly and the food was hot. It tasted exactly how I remember McDonalds tasting. While I'm not a McDonalds fan in general, based on our experience, this location is worth the stop whether you frequent McDonalds often or just have a craving for McDonalds.

This visit was perfect ! Long line at drive thru went very…read morequickly. Very pleasant employees in the drive thru windows. My order was correct and all the food was served hot. Upgraded my hamburger happy meal to have cheese and hit the jackpot - 2 slices for a minimal up charge! I have stopped here before and also had a good experience. This will be a regular McDonald's stop when in the area. Perhaps the older reviews have been answered with new management. Only thing I can add is that the surrounding parking lot can be cleaned up if the wind blown paper trash.

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McDonald's - Took This while standing outside of the business!

Took This while standing outside of the business!

McDonald's - See....ONLY 2 IN THE BAG .....That what they keep doing me to each time I come there and order PROOF!

See....ONLY 2 IN THE BAG .....That what they keep doing me to each time I come there and order PROOF!

McDonald's - Other side view

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Other side view

Jersey Mike's Subs

Jersey Mike's Subs

2.9(7 reviews)
1.2 mi

I'm literally from Point Pleasant, NJ - home of the original Jersey Mike's - so I remember when…read moreJersey Mike's meant quality. Not so much anymore. I consistently get subpar subs at this location (and others). A $10 sub should not be skinny and filled with $3 worth of meat and cheese. Picture is of a #9 Club SUPREME! $10 and I got a single slice of roast beef?! Tired of getting ripped off. Sad to say that I'm deleting the app and moving on. Maybe they should spend less on advertising and more on caring what they sell to their customers.

I've always enjoyed Jersey Mike's, which makes this experience even more disappointing. I…read moreaccidentally placed a $34 mobile order at the wrong location and realized my mistake immediately. I followed the instructions on Jersey Mike's website, which say to call the store where the order was placed to cancel a mobile order. I started calling right away, but after four attempts, someone finally answered four minutes later and told me it couldn't be canceled because it had already been made--even though the estimated pickup time was still 11 minutes away. I accepted that I made the initial mistake, but I expected better customer service. I contacted corporate, only to receive an email saying my feedback had been forwarded to the store manager. I never received a follow-up, an apology, reward points, a credit, or any effort to make things right. At the end of the day, this isn't about a $34 order. It's about how a company treats a loyal customer who made an honest mistake and followed the company's own cancellation instructions immediately. Customer service is defined by how problems are handled, and unfortunately this experience was anything but "A Sub Above." As much as I've enjoyed Jersey Mike's over the years, this experience has convinced me not to return. I'll also be sharing my experience with others because I believe people should know what to expect if something goes wrong.

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Jersey Mike's Subs
Jersey Mike's Subs
Jersey Mike's Subs

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Chipotle Mexican Grill - mexican - Updated October 2026

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