I was just thinking about an experience a few months ago when I mobile ordered here. I went in to pick it up as it'd been marked complete about 10 minutes prior. When I got inside, none of the mobile orders were ready and there was a line of people waiting for them. Most of the staff were helping the walk in customers, not mobile order customers. Someone explained that their receipt printer wasn't working and so they couldn't see what the mobile orders said. After 5-10 minutes one of the employees asked if she could have my phone to see what I'd ordered - they were holding customers' phones in their gloved hands while making the orders they had already marked complete. I told them my phone was in my car, 'let me go get it' and left. I used to love Chipotle but it's just so bad now. I don't blame the workers because clearly something is going on at the corporate level. read more

This Chipotle needs some work. Ordered a chicken bowl with brown rice, chicken, extra corn, sour cream and cheese. I did wanna get lettuce but I looked at it and most pieces were brown. F**king GROSS!!!! I also had to wait a bit cause they didn't have any chicken ready. And the amount of cheese.....it's a bit much. Probably overcompensating for not getting lettuce. Paid and went to sit down and the tables were a bit dirty. There were also no forks or anything. It was completely empty. For the amount of people working, it should NOT have been empty. I went up and told them and asked for a fork and then they only stocked ONE of the fork holders instead of all of them. And it wasn't a calm day. Plenty of people came in as I sat there eating. DO BETTER!!!!!!! read more

Chipotle Mexican Grill - Chicken bowl - Mexican Near Me - Memphis, Tennessee

This particular Chipotle Mexican Grill is just off of the highway in a shopping mall. The staff was friendly and they did not skimp on the portions. My go-to at Chipotle Mexican Grill is their burrito bowl and while I split up the proteins, probably my most common is their steak or chicken (or sometimes half steak and half chicken). I have also been getting the carnitas more lately. One complaint was that they had run out of napkins at the drink station. They were pretty busy, so I can understand not having a moment to check it out and replenish the napkins. The ambiance here is in line for a Chipotle Mexican Grill. This is not a bad thing. All in all, this is a good option if you are in the area and craving a bit of Chipotle Mexican Grill. I would recommend here and would give it five stars. read more

Chipotle Mexican Grill - Mexican Near Me - Memphis, Tennessee

They have nothing in stock ever, always mess up orders and just don't seem to care. Their potion sizes are very sub par and the food isn't as good as it used to be. Horrible I deeply don't recommend coming here unless you are brain dead and don't care about the food you will receive. read more

I saw variety of different food items. I saw two different style beans, black beans and I believe she said some Mexican beans of the service was really quick. The team that's working today. They're moving right along swiftly during the lunch hour. The ambience is upbeat chatty chatty a lot of people are talking it's it's a busy location. read more

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the night crew was unprofessional. they shrugged when we walked in the door at 10:30pm. we love that this location is open late. they rushed us to order and spoke to us in a confronting tone. i asked for the tomato's and she said "pico de gallo... that's what they call it.. right?" just because i'm latino, no need to point it out. also when i asked for soft taco and said "we don't have that." i asked for it again and the girl server next to her talked loudly at me and said "she said! we don't have soft tacos" this service is really unacceptable. i would kindly ask for more patience. especially when english isn't my first language. read more

I was in town for work and staying at a hotel close by. Wanted to swing in and grab a quick dinner before heading to my hotel. Went in and was greeted with a line and no one interacting with the customers. All of the employees were just standing there and pretending like there weren't people. After about 5 minutes they waved us up as if we were an inconvenience. Then asked "what do you want". The service was some of the worst I have ever seen in a chipotle and really at any fast food store. Go to panda next door you'll be happier. read more

The food was fresh and the service was great. Nice and spacious. I will go back for a quick meal.

Got the life style bowl... it had too much rice... seem like no chicken the tomato salsa was runny and bitter....i asked for sour cream on the side...didn't get my free guacamole n chips... they were out of the ranch they been advertising... and the queso sauce was cold no romaine lettuce!!! The one on union Ave .... Not this one read more

I've ordered several times off uber and I would say about 75% of the time my order is correct but tonight's order was absolutely wrong. Very disappointed when I paid for not only chicken but extra chicken and there was NO chicken to be found. Didn't want beans or corn but got those too. Not sure who works at this place but they need to go through training or English class again since they can't read a simple burrito bowl order. Unreal. The food in the town is a huge disappointment on so many levels. read more

I arrived at this Chipotle restaurant at 10:20 PM. It's open until 11 PM, so I went to the counter to place my order. However, everyone was standing around, looking, talking, and playing. the manager yell out to me And ask, how did I get in? She said you must got a key I said no, why would I have a key? I entered right after a customer left, and everyone was still standing behind the counter, engaged in conversation and playing around. Despite my efforts to get their attention, no one seemed to be trying to take my order. I stood there for a whole 10 minutes before deciding to leave. As I was walking out, a gentleman remarked that they had made him leave. read more

The worst service lady has an ego and attitude problem.... Will advise to go somewhere else for proper service....

The place was DIRTY and MESSY. The staff Needs to improve on that area, there were flies all over the place.

Overall food was good.. The service was good and fast. I ordered chips and salsa, the salsa was just diced tomatoes and some water. And they gave me like 10 chips. The guacamole was like a sh*tty green , looks like it's been out for weeks! read more

Chipotle Mexican Grill - Salsa?? - Mexican Near Me - Memphis, Tennessee

I went in the location last night at around 8:40pm. While my food was being made, they were cleaning, which is fine, except the nice young woman was putting toppings on my order, another worker was cleaning directly by her and that made me uncomfortable and feel like some of the dirtiness could've gotten onto my food. The worker that was cleaning up even looked at me while doing it so they were aware that I noticed this. I understand wanting to get ahead of the game and clean up, but the place doesn't close until 11pm so I just felt they could've waited until I left to continue. I paid for my food, but truthfully I didn't feel comfortable even eating it because of that. So I wasted money. read more

This is quite literally the WORST, chipotle to exist. Don't ever use the mobile app here for starters. All the food at the mobile preparation is always cold. And if they are out of something they don't tell you, they just give you half of whatever you order. Ordered a simple carnitas bowl with extra fajita veggies, and since they were out of veggies they didn't say a word and just gave me my bowl with no veggies. This is an occurring issue at this location. It needs some serious help. read more

Chipotle Mexican Grill - $13 burrito bowl. - Mexican Near Me - Memphis, Tennessee

Just left the location for Chipotle The corporate office need to visit this location. The restaurant trash was over flowing. The food line was messy food everywhere. Front register messy needed to be cleaned. Booths dirty needed to be cleaned.Piss poor service read more

We were greeted at the door by someone wearing a "Security" sweatshirt who wouldn't even let us in and said they were only doing online orders due to short staffing. Looked inside and saw 5-6 employees behind the counter. No customers inside. Are you kidding me?!! How can you run a business like this?? You have face-to-face walk-in customers that you turn away in favor of a faceless online ordering system. They must be incentivized to keep the online system going. What a slap in the face as a walk-in customer. Is this the new "normal"? I give this location 6 months. read more

I took my coworker here yesterday who had never been before. I was raving about their guacamole so she agreed to go. She was in front of me in line and about the time I was telling them I wanted a salad, my coworker had made it to the register. When I got towards the end I asked for a side of guac before I could see the actual tray. Once I saw it I immediately decided against it because of how awful it looked. The lady working said that was all they had. Unfortunately my coworker didn't know better and because I had suggested she get it, it was already on her salad. Please look at this nasty guac they put on her salad (that was scraped off). Gross! read more

Chipotle Mexican Grill - "Guacamole" - Mexican Near Me - Memphis, Tennessee

This place needs a visit from the Health Department ASAP! It is absolutely disgusting in there. The staff is SO rude. Mold all over the drink machine, the tea urn didn't have a lid on it or a label so I had to guess if it was sweet or not. Now, I like my tea sweet, but the sweet tea was like syrup it was so gross, that even I couldn't drink it, and I drink McDonald's sweet tea! All of the tables were disgusting, so most customers left with their food as there was no where to sit. I'm very concerned with the condition of this restaurant, as there are MULTIPLE health code violations.. STAY AWAY! read more

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Why is this Chipotle even open? Son came here in Jan and it was online ordering only. They wait 15 mins for food at 8 pm. We ordered about 20 mins ago for pickup at 6 pm and a customer who was here when we showed up said they just told her they're filling the 5:30 orders - at 6 pm? Workers are busting their butts, but dirty tables and garbage piled up. I know the workers are frustrated, but so are the customers! Had I know it would be a 30+ min wait, wouldn't have ordered. I could have driven to another Chipotle and got done quicker. Please give us the option on the app to cancel if food isn't prepared in a reasonable amount of time. read more

Chipotle Mexican Grill - Trash - Mexican Near Me - Memphis, Tennessee

I tried a chicken bowl and a chicken burito The burito was better to me but I feel they need more sauce options. Definitely loved the portion sizes can make a few meals out of one order. I'm not a fan of the guacamole it lacks seasoning and is just very bland. Seemed very clean and service was nice. read more

Just got FOOD POISONING from the chicken bowl with very undercooked rice. I should've known given the dirtiness of the place walking in. But, I haven't eaten Chipotle in a long time and was craving. I'm just thankful my daughter wanted something else and didn't have to endure the pain I just went after eating that bacteria bowl. Giving 1 star only to post this review! read more

This is the worst chipotle in the area , the workers are rude, the move slow , the place is nasty , I had the barbacoa bowl and they barely put meat on it. Just don't go to this one. read more

Rice is way undercooked. They were out of like everything and I got the smallest scoop of guac ever. :(

Ok so l had a great experience at Chipotle today!!! You know how when you go in go through the line to get your food, & l always get a salad bowl. So l'm getting my food prepared and l ask for salad dressing and the line worker gave me the answer, "Oh we are out, we don't have anymore". I said we oh l don't want the salad without the dressing, it just not the same without the salad dressing.....So after l threw my little rant another young lady was ringing up my order and another lady asked if she could help me because l looked her way, l said yes ma'am you can l would like some salad dressing, does it take long to make it? She said oh no ma'am it only takes a few minutes l asked if she would please make some, and she DID!!! I was sooooo happy!!!! I have been to several Chipotles' and if it's late I. The evening they say the dressing is gone for the day and l except my food without it but l didn't today and l'm glad l didn't because l got some great customer service and my Chipotle dressing!!!!! Thank you soooooo much to the young lady that took the time out of her day to go the extra mile. read more

Chipotle Mexican Grill - 1/2 Chicken and 1/2 Steak Salad - Mexican Near Me - Memphis, Tennessee

Just walked in at 5:00 on a Monday. Not one person in line and only one table of three sitting. So, not busy. Despite that, the place was trashed. So filthy, both the front and back. I don't blame all the staff, just the manager. This place is a discombobulated wreck every time I go in. read more

Horrible late and unprofessional. The person ahead of has been here for over 30 minutes while at least twenty people came through the line and got their food. Rather than take care of the prepaid online order which is a lower cost of acquisition, the employees just don't seem to care about there jobs. Food all over the floor, unresponsive staff and basically just standing around doing nothing trying to look busy till it's time to close. Pitiful. Not a manager in site. read more

Chipotle Mexican Grill - Mexican Near Me - Memphis, Tennessee

Got food poisoning eating here yesterday this chipotle is also just filthy not clean whatsoever on top of that the employees that work here are rude would definitely not ever eat here again.! read more

I love chipotle. But this location is awful. They were out of brown rice, fajita veggies, and chips. They were very rude and rushed me through even though there was no one behind me. I'll make the further drive to another location. read more

Doors opened and the tables were filthy.. Workers were rude... rolling their eyes. food was not good. read more

Just sent this to corporate... -------- I've gone several times since late 2021, and I am finally so fed up I've decided to come on the corporate site to leave this message. Slow service, unclean restaurant with full trash cans and no clean tables, often no knives/forks/spoons/straws/napkins in the beverage/serving area, and they have CONSISTENTLY been out of ingredients for months. How can you make a veggie burrito without veggies? They were out of fajita vegetables AND cheese the last 3 times I went, and out of corn too one time before that. You'd think they'd offer me queso or something else as a substitute, but nope! Not even after I asked. Basically, we don't have it, we're charging you the same price even though several ingredients are missing, and then charging you EXTRA for wanting to get something else to try to make it taste better. This is what I get after driving 30 mins there and 30 mins back to get Chipotle and waiting in line for 20-25 minutes. I wish I had known all of this before standing in that long line - if you are going to be routinely out of things, put a sign up or something! Sadly in looking through reviews on other locations near me they are just as bad, if not worse. I absolutely love Chipotle and used to eat there 3-5 times a week when I lived in northern VA, but due to these constant issues I've stopped going. I am completely disappointed that the locations in this area cannot be run better than this. Furthermore, I am shocked that you allow your franchises to operate in such a poor manner. read more

I usually enjoy Chipotle and was excited it opened in Collierville. I love their chips but the chips we received were very very stale. Also, the queso in my husband's burrito was sour and the rice was hard. read more

I am never disappointed when I go to Chitpotle! I absolutely LOVE the Burrito Bowl. My favorite ingredients are brown rice, chicken, black beans, pico , roasted chili corn salsa, tomato red chili sauce, and tomato green chili sauce all topped with shredded cheese. The price point is great! You can get a full combo for $10 or less. I normally am able to eat off of it for 2 days. This location is very busy ESPECIALLY during lunch and after work. So, if you go...be prepared to WAIT! However, they are moving quickly, but obviously people love some Chitpotle as much as I do! read more

Chipotle Mexican Grill - Mexican Near Me - Memphis, Tennessee

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Oh my goodness. I thought individuals were exaggerating regarding the portion before deciding to not order after I had to beg for more lettuce and it was over when I asked for 1/2 and 1/2 beans he had the audacity to put a teaspoon of beans at that point I told him not to worry about it. Not to mention I actually had to wait a few minutes before someone decided to come take my order. read more

I used to come here pretty often since I work nearby but it seems recently the portion sizes have gotten much smaller. Too expensive for so little food. read more

Went to this as our first choice had too few employees to handle the lunch rush (all too common lately). I had a burrito bowl the way I like it. Ordering was simple and quick. They have plenty of space to eat - both indoor and out. How can one complain? read more

The staff taking orders were as rude as could be and we were served old sour rice. other than that the atmosphere was fine.

The worst Chipotle restaurant I've been to ever! This is normally the place I go to while traveling for business for a quick bite. But, this place was dirty and the staff was rude. They carried on conversations among themselves and ignored me. It was like I was intruding on their personal time. It was all of the staff not just one person. All distracted with their inside jokes and conversations. The added bonus was the missing silverware which I discovered when I got to my room. Won't return to this location. read more

So they gave me a small amount of brown rice and a giant spoon full of whole avocado in the guacamole literally two half's of a whole avocado read more