I would give one but the food was still fresh even though I waited 40min for 1 simple chicken bowl. Late back to work because of this. The team work needs improvement. Lack of management oversight makes this a nightmare of a location to go to. Take the time and go to Burnsville. It might even save you time. read more

I usually love Chipotle Mexican Grill but this was honestly disgusting. I was eating my chicken bowl and suddenly bit into a sharp bone that could've seriously hurt someone. It completely killed my appetite and made me question how carefully they prepare their food. Finding something like that in a meal is unacceptable. Definitely not worth the risk and I probably won't be coming back anytime soon. read more

I've reviewed this location years ago, and its only gotten worse. I don't understand why corporate allows the quality to be so poor (or why I've bothered to return - guess I wanted to give them another chance)... on a recent visit, they clearly had product from the previous evening out for early lunch - the carnitas container was nearly empty, sides badly streaked with dried on meat and in the bottom was a GOO of supposed carnitas, it was all mush, no "pieces" of meat - positively disgusting! I should have walked out but elected to have the chicken since I was already there. One last try today, same disgusting mess, this time the pinto beans were over-cooked mush from yesterday, dried out goop. There was liquidy beef (or something) that looked like the carnitas did before that I just mentioned. Multiple containers in the heat table all had caked on material streaking the sides clearly indicating they were from yesterday. Gross. The quality is horrible, too bad I can't give this location 0 stars, its not worthy of 1 star. I'll drive to neighboring towns from now on. read more

Closed the dining room due to politics. Online ordering only. The most cowardly thing ever. I will never go back. I would give them less than a zero if I could. read more

This has to be the worst run chipotle of all time. Filthy, slow, no forks, no ice, soda our, no lids. Garbage everywhere. Kids are so sweet that work there but have no adult helping them keep things running and moving, let alone ordering so they don't run out! Hands down a slum owner and not the employees faults at all. They are all great, and I would walk out if I were them, no one deserves a work place like that :( read more

And here we are again fast-forward I haven't been here in quite a few months and not to my amazement. Nothing has changed. I walked in five minutes after they opened. Nothing was ready to go. The guy working the line had to find utensils to put in the food to make the food. Five people standing around, not helping at all. Lemonades are empty and there's no forks available. When you open at 10:45 AM, you need to be ready to serve at 10:45 AM and this is not the first time this has happened. read more

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The food here is absolute trash. Ate here about a year ago and it wasn't great. Thought I'd try it again the other day and it's still horrible. Ordered a barbacoa bowl and the meat was one giant blob. I will never be eating at this location again. If you do, do not order online! read more

Chipotle Mexican Grill - Fast Food Near Me - Lakeville, Minnesota

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This Chipotle was great for the first year or two. Now never has everything they advertise, always out of fajita veggies, queso and burnt meat. Cleanliness is so poor I didn't even want to eat my food. Staff doesn't seem to mind it either. You're so much better off going literally anywhere else. read more

Chipotle Mexican Grill - overflowing trash, floor covered as well. - Fast Food Near Me - Lakeville, Minnesota

Walked in here for the first time today. I felt for their employee. There was TWO - yes two total employees working and one was red in the face with sweat dripping down she looked like she had heat stroke running around which I didn't notice until after I completed my mobile order. The poor girl honestly!! It made me mad at their management for working someone like that- it was inhumane. No one should be breaking their back for CHIPOTLE! There were like 8 people waiting on a mobile order because they don't accept anything else which they yell at you when you walk in because they can hardly talk to anyone. I think I saw at least 20 people come to the front door and bang on the doors and windows because there is no sign. I'm walking away from this place with regret because my food has sweat in it (I'm sure) but I feel bad even asking to cancel my order -and this place is just a disaster!! AVOID AT ALL COSTS! I hope she goes home and looks for a better job! read more

Second time walked up to "online order only"The Yelp reviews on this location make complete sense 1 star. They have no sign on the door and people bang on the windows in the cold. So lazy you can't even post a sign? I'm not sure how this place stays in business. read more

Desirae and staff were amazing on Saturday night when we were there very close to closing time. We had such good service and conversation and we highly recommend this location!!! read more

They are out of many things constantly yet you have to pay full price. They were out of rice, fajitas veggies and even lettuce .

Was told they were out of green pepper and onions. Then was told no more guac. We looked over and there was guac on the li e filling online orders No more guac or too lazy to walk over Not to mention lady fulfilling orders was rude read more

Pickup times mean nothing here. Large group of people also waiting for their online order.

Seriously came in here today and it is the absolute grossest restaurant establishment I've ever been to. It's filthy. The counters are just smeared with food, from where you're getting your entrée assembled to everything in the kitchen-don't worry it's all viewable! -The floors are filthy. There's food everywhere. You are better off driving 5 minutes north to burnsville, apple valley or Eagan. Does the health department ever check in on them?? There's no way they'd pass any inspection. I can't imagine having a food allergy and eating here... the cross contamination has to be outrageous. Yuck. read more

Chipotle Mexican Grill - Gross food prep - Fast Food Near Me - Lakeville, Minnesota

Went here to get food for my family and they do t allow you to order at the counter and you are not able to use cash. We ended up getting our food and they messed up the order. Will come here in the future. So disappointed read more

Chipotle Mexican Grill - Fast Food Near Me - Lakeville, Minnesota

If I could give half star I would. My order was chicken tacos. Not sure what my meat was. They took it upon themselves to make their own creation and left out sour cream and guacamole (which I pay extra for) and added lettuce!! I complained since this is the 2nd time chipotle screwed up my order in 2 weeks time. I got coupon (which is time sensitive, classic) for side of guacamole! I thought savage store was bad, this one takes the cake, no longer have my service. Looking at reviews for all store around me, chipotle, you need to change something. read more

I ordered online and the bowl they gave me was not top tier. It was basically empty and took too long. Me and my mom are very disappointed. We demand a refund. This is absolutely unacceptable. Please do better. Lastly my bag was ripped up and they forgot my fork. I was forced to eat this with my bare hands. I'm never coming here again and I recommend no one else does. read more

Chipotle Mexican Grill - Fast Food Near Me - Lakeville, Minnesota

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Dirty! Loud music was playing. Every table was dirty. Trash was overflowing out of trash cans. Gross read more

Chipotle Mexican Grill - Fast Food Near Me - Lakeville, Minnesota

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Zero Stars. I'll never darken the doors of this specific establishment again. Incredibly unacceptable experience. On top of the line having more food on the counter than in the containers, and the lids to our bowls being smeared with sour cream so bad you needed a napkin just because you took the lid off to find no napkins anywhere... the staff had two different musics blaring. Two genres- one was typical chipotle indie type which is fine. The other side had some deep bass hip hop rap that was swearing and the staff were singing and dancing and while it's good to be able to have fun at work, it was completely unproductive and the inappropriate. We got a kids meal cheese quesadilla that when we sat down to give to our 2 yr old all the unmelted cheese fell out. It wasn't even warm. The rice was a thick clump, extremely over cooked and disgusting. The chicken was barely cut up and cold. The steak I ordered had like 3 pieces left and he made no effort to get more from the back, he just pushed my bowl down the line - I spoke up and asked for chicken instead and he added like 3 cut up chunks. I just blinked at him in disbelief and moved on because there was no way I was gonna get stuck with a bs double meat charge. Whoever the shift manager was at 7:30 on Friday 11/22/24 should be embarrassed. Chipotle is a treat that we occasionally splurge and go out to eat at and this experience was hands down the worst eat out experience I've had at any place ever (which includes some pretty bad experiences). read more

Do not go to this location. Online order 30 min behind. Multiple other frustrated customers waiting in line for orders 40 min late

My husband went and picked up the food we ordered online yesterday,January 28th ,2024 . I ordered a burrito bowl and the white rice was watery and starting to spoil (I'm asian so I know when rice is not good ) .I also had 2 pcs. of green bell peppers in my food which is not part of what I ordered. They also forgot to put white rice in my husband's food order ( we assumed they're out of white rice and put the old one to my bowl or worst a left over from someone who dine in eww !!! We do not recommend this Chipotle at all .I would rather drive to a different location .. read more

Extremely slow lazy employees including managers. Dirty store, out of stuff all the time. Unorganized work flow. Crunchy rice, two stations and still can't figure it out YIKES read more

Worst chipotle ever!!!!!!!!! Save your time and go down the road and find something else! Online order only takes an hour to get one simple burrito! Never felt so outraged towards a chipotle read more

This place should just close. Absolute disaster! They no longer take orders in person. So you have to online/mobile order. Pick a time to pick-up your food, then you show up and wait for 40min + with another dozen or so, irritated patrons. Finally, you ask for a refund and an employee gives you "call, I think it's 800-Chipoltle".. That's all the service you're going to get! Worse, the floor was more filthy that an outhouse on a construction site! Place is a disaster. I will NEVER go here again. For your safety, it's better to avoid this one! Customer service number routes overseas.. Also, less than stellar! read more

THE WORST CHIPOTLE IVE EVER BEEN TO! Ive tried to give this location chances but everytime i order theres always something wrong with the order whether thats hard rice, chard meat, freezing cold sour cream or wrong ingredients. Not sure how this place is even profitable... The staff is also very questionable, i never feel welcome or even a sense of happiness from the people behind the counter. The workers have no sense of urgency or professionalism. Save your money and your time by going up the street to Burnsville. read more

Constantly getting orders wrong or missing them entirely. The service is consistently poor to the point that if I want chipotle I avoid this one entirely and go to the Burnsville location. read more

Buddy had a scoop of chicken ready to put in my burrito next thing you know she drops 5 pieces and puts the rest back. Maybe she's the ceo of chipotle or something but this place is very greedy. Might have to start recording they might actually want to give me food. read more

Worst Chipotle on a very consistent basis since opening!! I'm surprised corporate leaves a place like this doing business!! Everything about it is terrible!! Very apparent the owner lacks everything it takes to run a business except money I am sure! Steer clear, and go to any other place around!! read more

Avoid this location at all costs. Half the time they don't open at 10:45 and people are just standing around outside waiting. They food is very mediocre, often tastes like it's been sitting around for a while. It is always a disaster inside, like they never clean the lobby. almost every other burrito place in the twin cities area is better than this location. read more

We went to this location last night. The place was disgusting! Tables were dirty...a guy tried to wipe them off and pushed it on the floor. Floor was covered in food. Counter where they make things had food all over the place. Things were mixed together. Pay counter was full of food and nasty. I ordered carnitas tacos. I used 5 napkins to soak up the grease from the little bit of meat I got. The bottom of the foil they were in had a quarter inch of grease sitting on the bottom. No manager in site. Pop station was a mess. People serving had hair down and didn't look clean. read more

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DO NOT GO HERE This Chipotle will shaft you, I paid $15 for a steak bowl for 5 pieces of steak Thought it was a on off yk, nah. The other two burritos my gf and friend ordered also had ~5-10 pieces of steak. Do Not Go Here read more

they dont cook quesadillas (cheese especially) all the way, ive been given shredded cheese on a tortilla countless times and have had to ask the workers to cook my food. read more

Wouldn't recommend this location Prolly will get food poisoning. Chips were old tasted nasty. I don't think they keep track of times food is out Seems like no one responsible for checking Other times been there too was awful too I would avoid this place at all costs. read more

Ordered on-line for 2 chicken fajita bowls. Got it home and not sure what they made. Some chicken but hard to tell, one missing the rice and cheese, & NO fajita veggies on both orders. Maybe Chipotle needs to up their hiring standards, so the employees can read and execute a simple order. Nothing fancy with the order...pretty straight forward. I think my 8 year old grandkids could have done better. The trash was disgusting and overflowing, also. We will NOT be going to this location ever again. read more

This has the food that you would expect. Great flavor. The portions seem a little smaller than normal. Most of the staff are friendly and somewhat efficient. One person was extremely slow- it me of the sloth from the DMV in the movie Zootopia. Thank Overall... i'm glad to have this place in Lakeville! read more

This place always has nothing available and blame it on "shortages" the management has always sucked since they have opened and the food is very average. And there's store is never clean.Pick it up Chipotle read more

Chipotle Mexican Grill - Fast Food Near Me - Lakeville, Minnesota

This place was so dirty. There was food all over the counter and floor. The employees could care less about keeping the counter clean where they serve food from as they were just slopping rice and meat everywhere. You could tell it had been there for a while. It isnt the first time I have seen this here. It is really too bad that a restaurant in this location lacks the management to keep its restaurant clean. Shame on Chipotle, especially since they promote food health and safety on their website. What a joke! read more

Love the customer service a young boy named Logan Anderson was really nice helped me order great customer service will come again read more

Chipotle Mexican Grill - Fast Food Near Me - Lakeville, Minnesota

Seriously, don't go to this chipotle. It's disgustingly dirty for one. When you order online and it says it will be ready in X amount of minutes, add 20-30 minutes, every time. They are always out of something. Lettuce, cheese, chicken, chips, you name it. And obviously whoever owns this place (not sure if its corporate or a franchisee) doesn't care. These same complaints have been made essentially since they've opened and nothing changes. For the same amount of money, drive a few miles down the road and sit down at Theresa's Mexican Restaurant. It's clean, fast and the staff are friendly. read more