The food was awful. I ordered Carnitas salad bowl. Most of the meat was fat the service wasn't friendly and I'm only thankful that I didn't get food poisoning. I've heard they are rated poorly in this respect. I will never go there again! read more

Placed an online order at 4:40 to pick up at 5:20. When I arrived, I was informed my order was not ready because they ran out of Chicken Al Pastor and were making more. I waited inside for an hour, only to be told my food was ready the entire time. The workers refused to remake the food or provide a refund for their mistake and placed the blame on me for "not checking in sooner". read more

Another disappointing visit. I keep giving this location chance after chance thinking maybe it's just a bad shift or something, and I hate writing bad reviews, but I swear every single time I come to this location I have a bad experience. There's always something wrong - the staff, the service, the food, or a combo of all 3. This time it was all 3. I just walked out without finishing my order. It's ok, we're at Twin Peaks across the street now. I recommend going literally anywhere else. read more

This is hands down the worst Chipotle location I've ever been to. The management here is completely unprofessional, and it's clear that both the leadership and a good portion of the staff need to be replaced. Every time we visit, they're out of multiple items--yet somehow the to-go line is always fully stocked. Tonight was the final straw. The food was practically inedible. The vegetables were so overly salted we had to scrape them off our meals. My wife found hard, inedible pieces in her chicken, and they were completely out of both honey chicken and steak. Even my kids, who normally love Chipotle, barely touched their food. To make matters worse, the ice machine was broken, and when I brought it to the manager's attention, he just shrugged and casually said, "Oh yeah, we have no ice," as if it wasn't a big deal. The entire restaurant was dirty--trash bins overflowing, tables unclean, and just an overall lack of basic cleanliness and care. Frankly, this location needs to be inspected by the health department and seriously reviewed by Chipotle corporate. I spent over $60 for a meal that none of the five of us could finish. Completely unacceptable. read more

Love how I came in at 9:10pm, there was a congregation of employees at the cashier station. Sign on the door saying they close at 10pm. But, are out of Steak and chicken pastor and brown rice. For that, close 9PM. Clearly, no one wants to work. read more

As you can see on the receipt we ordered a chicken bowl with pinto beans, cheese, queso. We received steak, black beans and fajitas. Also ordered a 4oz queso side with my quesadilla and didn't receive it at all. My wife doesn't like their steak and the black beans are too spicy for her. So that food just went into the garbage along with the terrible service this location has. Ironically one entree was covered because our last visit they made the bowl wrong that time. I'm really baffled how hard it is to get an order right when we input it all in such a simple format. It's literally fool proof but whoever is working at this location is more than a fool I suppose. Wasted 50 minutes for the delivery of the wrong food. Incredibly disappointing. read more

Chipotle Mexican Grill - Mexican Near Me - Lakeland, Florida

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This is honestly one of the worst chipotles that I've ever been to. People working behind the counter refused to make eye contact and we're really rude. They were out of brown rice, steak, fajita vegetables, so I went with chicken. It was ice cold. The corn salsa was frozen, and the guacamole was brown and really salty. The chips were completely stale. I would steer clear of location and go to a different one if you can read more

If you want customers to keep coming then you really need to work on getting orders correct. Apparently I must have asked for a little cheese and lettuce. If you move the lettuce to the side you would see I was served soup. It had so much liquid in it as they didn't even try to drain the beans at all. Unacceptable overall. read more

Chipotle Mexican Grill - Absolutely terrible- this is what I was served. I use to love chipotle but they have seriously gone down hill. - Mexican Near Me - Lakeland, Florida

My first few times here were great but recently it has sucked. I did a catering order and they "forgot" so then they made it all but I was very late for the event I was bringing it to. Then I ordered a takeout and it was "stolen" within 5 minutes. It was not their fault that the bowl got stolen, but then the guy proceeded to make everyone else's bowls and make us wait a half hour to remake them. Really did not make me feel like a valued customer at all. I guess just order in person here to be safe no matter how long the line is. read more

Absolutely disgusting. Smells like chlorine, the food is so wet and the bathroom doesn't lock.

I got a steak bowl. The meat was horrible quality -- mostly fat and super tough. I ended up picking the meat out of the bowl to make it edible. Napkin holders were empty, as were forks. Trash was overflowing. Restroom was nasty. Staff were not at all friendly. I wish we would've walked out before ordering. read more

Mi chipotle favorito! De todos los chipotles que he visitado este es el único donde te hacen los burritos grandes para que llenes y con mucha carne, read more

I have never been to such a dirty Chipotle before. Food on the floor, EVERY table was dirty, full trash cans. A girl came out, presumably to empty the trash. Nope, she just smooshed it with her gloved hands, that hopefully she changed afterwards. This place will definitely not get a return visit. DISGUSTING! read more

Chipotle Mexican Grill - Mexican Near Me - Lakeland, Florida

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I have never walked into a restaurant that was in such bad shape! All tables had food all over them. Garbage was overflowing out into the floor and had to step over. I have not been to Chipotle in a long time and will not return. We walked out after seeing the how this looked. Do not believe me...... I took photos!! Does this make you wonder if the kitchen and employees are clean?? read more

Chipotle Mexican Grill - Garbage overflowing - Mexican Near Me - Lakeland, Florida

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Awful service, need new workers, eating food while working, looking at my food and not bagging eat to busy eating. No sense of urgency at all. read more

Regardless of the time of day, chipotle never has fajita veggies. every time you ask, the staff says they are not in the process of making it. at any given point there are 2 to 4 team members that are not helping or in the process of making food that is almost out or it has been out for lengthy period of time. I have given them multiple attempts and every time I go it's the same thing. I will not be returning to ever again. There is no reason why several hours before closing. You are not restocking items that are finishing. The line is always long and staff is never informing people that are waiting 20 minutes in line what they do and do not have. wasting peoples time and their money. read more

Worst Chipotle I've ever been to. Every time I go to this location, the staff is rude and disrespectful and the food is cold. If you go after 8:00 they're out of half of their options. I've never had a good experience here. The staff also lets the dining room get nasty and they never clean up after themselves. Today I went in and they said they were out of queso but I saw it on their to go line. When I asked for it, they told me they couldn't give it to me because either was for online orders. A staff member screamed in to the dining room that they were out of corn, queso, pico, fajita veggies, and chicken. All of these items were on the online order line. I ordered a cup of queso online because they wouldn't let me have it in store. This is a direct result of horrible management and poor leadership. read more

Disgusting. The place was warm inside, trash overflowing from the garbage cans and by the drinks. Spilled food and drinks on the floor. Not a clean table in sight. There were at least 7 employees working and not one could clean up? This is the stuff we CAN see. What can we not? No thanks. read more

Chipotle Mexican Grill - Zoom in. See the dirty tables, food and spills on floor, and overflowing trash by the drink machine. - Mexican Near Me - Lakeland, Florida

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Out of everything.. useless staff !!! Out of 4-5 things how can you be out of rice at a Mexican restaurant

food was limited, every table was dirty, no napkins available in the building (we asked for napkins and they told us they didn't have any) no trash cans out for us so instead of leaving them on the tables (like everyone had done) we handed it behind the line. All the staff were on their phones . looked to be no manager to get the place back together. sad chipotle use to have it together and buttoned up. read more

Hi again! Don't worry, this place hasn't changed!!! "Corporate Chipotle" don't worry about leaving a reply to this review stating "we would like to have a chance to make it right" or whatever you are going to say because you have several bad reviews on this specific location and nothing is changing. Must be just an automated reply then. So today, it started with "no singles" so I had to pay with card. We watched another couple struggle to find the exact change, when the worker could have easily asked a manager to waive the penny amount due to THEIR OWN FAULT for not having singles. Then "no forks"... Do you expect those dinning in to eat with our hands?? After being told "no folks at all" we watched someone else get handed 2 forks. My wife went back up to the counter and she was told "those forks are for take out only". Absolutely no logic there. Manage the store so your inventory is sufficient. This isn't a hard business people, it's fast food. All you have to do is just try... just a little... The place was filthy, again. Who ever you are hiring for managers, get a new hiring process please, because you are not getting the right people in there. We will have to take ourselves to the next closest Chipotle since we will not be going to this one ever again. read more

This was the most disgusting fast food restaurant I have ever been in. The tables looked like they hadn't been cleaned since the place opened today. The floor was covered in dried out food. Puddles of wet place too. The food was gross too. We received a serving of carnitas that was solid fat. I had to pay for another order. They did not offer to replace. This is a low functioning gross Chipotle. read more

This is one of three worst places, I've ever ordered takeout from ! They substituted three things I ordered for smtn I wouldn't have ever ordered. Then when I tried to get back n touch with them,,,,,,well u know,,,nothing, no answer ! The total $ of the food they subbed for wasn't nowhere close, n like I said, I'd have never ordered what they subbed ! N to top it if they charged me for 3meals n I received 2. Total loss was ruffly $35.00, no one has ever been n contact with me either n they have my # like u know to contact me if there's any problem ! Yeah rgt, dnt waste ur time or $, it isn't worth either of them read more

Employees are always nice at this location, but there are never enough employees. Every time I come in the line is way past the door, and there are 3 employees. One working the line, one trying to do mobile orders and ring people up, and one cooking. This leads to 30-40 minute wait times and being out of tons of food because the cook can't keep up. The dining room is always a mess because there is no employees available to come clean it. Do better, get some management that can staff a store, or just shut off mobile order. Just got out food. One hour in line almost exactly. No veggies our sour cream. read more

Unfortunately this specific location something is always wrong with our order. We are fans of chipotle so I hate writing this but when we go to pick up our food we've either had smaller portions, seasoning was off, temperature issues or once my burrito wasn't even wrapped when I took it out of the foil. We won't be coming back to this location. read more

I asked for a simple bowl of rice, fajitas, and chicken. Where are the fajitas? Can you guys not read instructions in English. What drugs are you smoking ? Get help. How are so many people working and yet simple mistakes happen. WTF !!! read more

Chipotle Mexican Grill - Chipotle Bowl - Mexican Near Me - Lakeland, Florida

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Worst place I'm standing in line next in like this girl starts doing all the mobile order and then tell me out of chicken and out of steak at 9:30 read more

Not well run location. Out of chips and fajita veggies. That's par for the course for this location. Manager didn't have ability to make right but said call 800 number for refund. read more

Sorry but it's been the 2nd time this chipotle location runs out of condiments to chow down on. It's a clean area but it's still doesn't explain why they are missing items. Fix it please , thank you! read more

Not good, staff acts like they are doing you a favor to take your order. Food was average but they were out of steak, guacamole and could only sell us small side of chips, we had to order 2 instead of the large we wanted. They actually had guacamole but stated it was only for online orders??? Because I walked in to place my order I could not buy it. Talked to the manager.... Waste of time. I can tell why the staff has a bad attitude, they get it from their boss. I will stick to other locations in the future. read more

Food was great but they ran out of black beans. Service is awesome. It's a little on the not so clean side.

Went at 4:30pm line was almost to the door and only one person working the entire food line. The cashier just stood there and watched. They were out of or running low of rice, veggies, vinegarette dressing!!!!! No clean tables so I had to eat in my car!!! 3 cooks were cooking for a large catering order which took all of the staff's attention and left no one for all the other people that were waiting!! No good. read more

So my food was great, the one that actually was complete. They gave my my son's meal with no fixing. As shown. My son was pretty upset, as was I, but he was so hungry, he ate it anyways. I had a mind to call them up, but eventually forgot until I came across this pic today read more

Chipotle Mexican Grill - Mexican Near Me - Lakeland, Florida

I went in at about 10pm this evening to order and walked up to the counter and the guy that was cleaning the bar didn't greet me and had a look on his face like "What are you looking at?" Never offered to have someone help take my order - so I said to the guy (sarcastically), "sorry to inconvenience you" and I left. This place is a joke, the service is terrible and the food at this location isn't the best (I've ordered from this location before). I don't even know why I decided to give it another shot. Don't waste your time here - there are better options with better food and service. I will NEVER go back to this poorly run location again. read more

The employees are always nice and accommodating, but they're ALWAYS running out of something. Chipotle doesn't close until 11pm so how the heck are y'all always running out of white rice, chicken, or sour cream at 7:30/8pm like every day. I feel like I can't show up later than 6pm if I expect to get everything I want, like not even the extras just the basics... like chicken or white rice. read more

Do you want a side of extra puberty blockers with your veggie bowl? Then you hit the Jack pot! If you like throat tattoos and watching people work so slow you'd think you've skipped dimensions, I've found your Friday night! Are you scared of dirty tables, kitchens and counter tops? Then this will be your nightmare! If you see a line of 3 or more people, bring a folding chair and enjoy a podcast, cause it will be awhile...This place is a Gen Z's wet dream! Barely working and hardly thinking, sad and upset that no one wants to pay them an hourly wage to play "Gears of War." Or better yet, hear them complain about their hurt feelings and people not using their "preferred pronouns." These "Zer , Zems, and Theys," served me my first non-binary, equitable, BLM burrito, with a proper diverse combination of toppings, which led me straight to the non gender specific bathroom in the HR department. As a pro queer trash panda I give it two thumbs way up! Biden 2045 read more

They are ALWAYS out of everything, dining area is always dirty, McDonald's is 10x cleaner than this place will ever be. If you want good portions and actually get the stuff you want just make the drive to the south Lakeland chipotle. Stay away from this location, they don't know what they're doing. read more

Bad chipotle. Had no ice in ice container. no sour cream. no forks or napkins. super mid

Never have guac, tonight suprised they did. Two of the rudest most unapproachable girls making the food tonight. It was making everyone uncomfortable. Like how am I a burden for wanting food? Girl with glasses and a nose ring and mixed girl with blonde high lights and black hair. Big yikes! They should not be in customer service. 1/11/23. read more

It's painful for me to leave this review as a major shareholder for chipotle but this location is absolutely awful and needs to be revamped. I have attempted to come here three times now and making the mistake of waiting in line the first time for 34 minutes before being able to place my order and for coming two more times after that and thinking that things would be better including today. It's clear this place is overwhelmed, doesn't have enough staff, and has not done a thorough and accurate assessment of throughput and problem-solving. Won't be coming here any longer and as a shareholder I don't recommend any other patrons visit this location else you will also have a bad and not typical evaluation of a chipotle brand read more