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    Chipotle Mexican Grill

    2.0 (171 reviews)
    InexpensiveFast Food, Mexican
    Open 10:45 am - 11:00 pm
    Updated 1 month ago

    Order Chipotle Mexican Grill Takeout or Delivery

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    CHIPOTLE MEXICAN GRILL ATMOSPHERE

    What's the vibe?
    Loud
    Casual
    Outdoor seating
    Good for kids

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    And they gave her this much lettuce this is unacceptable.

    I just wanna first start off by saying that was the worst customer service I've ever received in my life. The lady first rolled her eyes at me and when she took my friends order, she kept messing them up and got really frustrated with us and we were really scared, and we didn't know what to do and she was just being very rude. She kept yelling at people for not knowing like if you couldn't put both proteins in your bowl and she gave very small mouse half of a spoon full of meat and a bowl she gave my friend one piece of meat in her bowl like actually it was insane.

    This is the worst chipotle service I have ever received. Absolutely terrible experience. My burrito was so badly wrapped it fell apart the second I picked it up--complete mess. To make it worse, the employee who made it seemed completely out of it, possibly high, and actually cursed at my friend when we asked a simple question. Totally unprofessional and unacceptable. Won't be coming back.

    Order: chicken al Pastor bowl, green salsa, cheese, guacamole, lettuce, corn, brown rice, queso.
    Michelle F.

    I rarely write reviews but I was so shocked by my experience tonight that I had to. If I could give zero stars I would. My recent visit was a nightmare of appalling service, unsanitary conditions, and blatant disrespect from the management. Upon arriving promptly for my pickup order, I found myself waiting for about 10-15 minutes while walk-in customers effortlessly received their meals. The discrepancy in service between walk-ins and online orders was baffling and raised the question: why bother ordering ahead if the service isn't expedited? When I finally approached the register to inquire about my order, the staff member seemed indifferent, disappearing to the back only to return with my bag as if it had been forgotten. To compound matters, our order was missing the chips we had paid for, setting a disconcerting tone from the outset. The store's lack of cleanliness only exacerbated the situation. Tables and counters were smeared with food remnants, and even the presence of toilet paper strewn about the halls added to the overall sense of neglect. Upon unpacking our burrito bowls at home, the extent of the incompetence became painfully clear. Grease and food residue coated the containers, indicating a shocking lack of hygiene in food preparation. Both orders were woefully incorrect and bowls were maybe half-full - zero meat in the chicken pastor and steak bowl I ordered, absent guacamole, the wrong beans and a scarcity of other essential ingredients. My mother's bowl suffered the same fate, devoid of meat and overloaded with sour cream she never even asked for. I have had countless burrito bowls at a variety of different chipotle stores and sure, orders aren't always 100% accurate, but never have I ever felt this grossed out and I'd rather not to eat a bowl of cold lettuce and sour cream. Efforts to address these issues were met with further disappointment. Attempts to contact the store for a refund were met with silence. After trying to call 3-4 times, we ended up needing to physically go back to the store in order to inquire for our refund. Upon returning to the store in person, we were met with a dismissive manager who not only demonstrated a shocking lack of knowledge about the company's own refund procedures, he outright refused to provide his name, proceeding to turn his back and shut the door behind him. We saw people we knew in line, told them about what just happened, and that's when the manager came back out, told us we needed to leave and called US disrespectful which was nothing short of disgraceful for anyone working in customer service... From the negligent staff to the deplorable cleanliness standards and the disrespectful behavior of the management, it is abundantly clear that this branch has utterly failed in providing even the most basic standards of service and should be shut down.

    Lucas D.

    Service is not good. Doesn't matter if it's busy, you can still give good service. Waited 30 minutes for a pick up order as 20 customers went through line and got their food right away. What's the point of ordering pickup and prepaying if I have to wait in restaurant longer than normal in house customers. Ridiculous. Bring this up to employee and only get a measly sorry. They need to fix this problem fast. It's fast food. I coulda went to Hacienda and sat and got my food faster and better. Remind me to go to Taco Bell next time. This bowl cold meat is cold. I would like a refund for my meal.

    Barbacoa Burrito Bowl

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    3 months ago

    Super friendly staff. Portions are always solid, food consistent and delicious. They were extra nice to my son today. My go to local store.

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    1 year ago

    Went here once and never again. Ridiculously small portions. Barely half a bowl. I wish I had taken a picture. One and done.

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    2 years ago

    $15 for a burrito... way too expensive... the workers are nice and the store is clean, but guacamole apparently costs five dollars.

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    2 years ago

    Food is good but delivery isn't up to par. Received wrong order and found it impossible to get a credit

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    Ancho & Agave

    Ancho & Agave

    3.3(139 reviews)
    0.1 mi
    $$

    I'm a big fan of this concept with comfortable seating in a spacious restaurant, plenty of parking,…read moregreat presentation, friendly service, and attractive decor. Compared to similar restaurants in this space, I prefer to go here with friends for its generally quieter atmosphere and overall vibe. Maybe the biggest complaint here is that the food preparation can be a bit inconsistent between dishes, and between different meat types. That is, that the output can range from delicious to somewhat average (and sometimes overcooked), depending on what you order. For example the birria was super flavorful and served with very crisp tacos and a delicious consomme, but the cilantro-lime rice and refried beans felt like an afterthought. The smoked pork belly quesadillas had a great flavor and just about the right amount of fattiness that was short of perfection due to the pork being overcooked. The tres leches cake also had a great creaminess and flavor to it, but parts of the cake weren't really soaked in the milk at all, which created an inconsistent experience - depending on where I took the bite. On everything I tried though, the presentation was excellent and there were enough great things about each dish to overcome some of the shortfalls. Overall though, I feel with improved execution on ensuring that all elements of the dishes are equally good in terms of texture and flavor -- there's a lot to love about Ancho & Agave. But even in its current state, it's still an enjoyable spot to take a group of friends for tasty food in an impressive looking spot.

    My boss and I came here for a quick lunch and it did not disappoint…read more We really enjoyed their complimentary chips and salsa. I don't know what it is, but there is something distinct about them that separates them from other restaurants. Service was excellent where quality checks, keeping beverages filled, and reading when it was time to wrap it up came naturally. It is a very open style bistro which I love. I can see the vibe of this place during a dinner rush being a lot of fun (seems like this place can accommodate groups of all sizes). Ancho & Agave seems more Mexican-fusion than traditional-Mexican so for what it is, I'd say overall it's very good and would definitely return.

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    Tamaleria Y Antojitos Chepis

    Tamaleria Y Antojitos Chepis

    4.5(56 reviews)
    4.1 mi

    I found not one, but TWO babies in the Rosca de Reyes so I knew I had to step up and get some…read moretamales on Monday, February 2nd. I have lived in Mount Prospect for over 25 years, but still didn't know where to cop delicious tamales so I turned to my fellow Yelpies for help. The number one recommended place wasn't open on Mondays so I headed to the Tamaleria Y Antojitos Chepis. Even with the technology of Google Maps, it was a little difficult to find in the strip mall, but I appreciate it's location relative to my house/the gym (which is where I was prior to this sidequest!). As soon as I stepped into the small establishment, which had postage signage that eating in the shop was unavailable at this time, I was warmly greeted. I had a slight panic because I didn't see tamales on the digital menu, but I shared with the gentleman behind the counter what I was looking for and he immediately checked the stock and told me he had only pork left, but in 4 different sauces. I ended up getting 6 in green sauce and 6 in red sauce. The flavors were really good! I like spicy so they were very enjoyable for me. The ratio of masa to filling was good. They retained their shape better as the days went on of me eating leftovers versus when I ate two boiling lava hot out of the bag. The tamales were wrapped in banana leaves instead of the cornhusks which tickled my half Asian brain. I enjoyed each tamale I purchased!

    I stopped there originally to get some tamales today. Heard they had really good tamales by the…read moredozen. I went in and saw some of the things on the menu and decided to try some stuff. There was a nice high school female cashier who was also a great translator for the owners (I only assuming). The lady ran the whole place was very sweet. I not only got a dozen tamales (6 chicken verde and 6 pork verde). She had both in red as well. They alone were awesome!! I also ordered Sopa Birria for my girlfriend who loved it. I also ordered a Tostada Mary that had ham and was delicious. I got an order of tacos birria for myself. Great deal for $15.99... I'm waiting for my food and look in the back and this sweet lady is rolling masa into balls and pressing them into actual tortillas and putting them on the griddle!!! That doesn't happen anymore... ANYWHERE!!! I love Mexican food and have never had that fresh of REAL tortillas. Usually they come from a bag, nope! Fresh tortillas... It is pretty much take out and catering only. There isn't much room for dining in. It's in a small strip mall. I want to go back and try a bunch more stuff. For sure I will be back 100% Thank you for a great meal and amazing tamales!!! Patrick

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    Tamaleria Y Antojitos Chepis - Sangria no booze fruit

    Sangria no booze fruit

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