Super friendly staff. Portions are always solid, food consistent and delicious. They were extra nice to my son today. My go to local store.

First time at this location. Here are some thoughts. -Service was good, generous portions of meat and rice. -Rice was clumpy. -I ordered a bowl, with hot honey chicken. I've seen the commercials and wanted to try it, but I won't order it again, doesn't quite work. -Store was clean and well run. Recommended. read more

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Worst Chipotle I've been to. Went on Sunday and it was moderately busy so it's understandable that it took a bit for someone to assist us with ordering food. Music from the back (kitchen or dish cleaning area) was very loud and competing with the music played in the restaurant. Normally I say whatever, but I couldn't hear the person asking for our order and they couldn't hear our responses based on how loud the back music was playing. Not a deal breaker. Went to find a table to sit at and they were all covered in used napkins, trays and food. Garbages were overflowing, there were no forks and the soda fountain machine sprayed a drink all over my hand and arm when I tried to get something to drink. I already do not enjoy Chipotle, but gave it a chance because my daughter wanted it. I will never go back to that location. read more

I could overlook the drop in quality. I could even live with paying $25 for a double steak bowl. But not having something as basic as salt available for customers? That's where I draw the line. You've lost my business. read more

I just wanna first start off by saying that was the worst customer service I've ever received in my life. The lady first rolled her eyes at me and when she took my friends order, she kept messing them up and got really frustrated with us and we were really scared, and we didn't know what to do and she was just being very rude. She kept yelling at people for not knowing like if you couldn't put both proteins in your bowl and she gave very small mouse half of a spoon full of meat and a bowl she gave my friend one piece of meat in her bowl like actually it was insane. read more

Chipotle Mexican Grill - And they gave her this much lettuce this is unacceptable. - Fast Food Near Me - Kildeer, Illinois

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It was the worst dining experience I have ever had in a restaurant. The first guy behind the counter just stood there and stared like he was stoned or this was the last place on earth that he wanted to be. He just stood there when we asked him questions about the food, not saying a word after three times he finally answered our question in a manner that made you think he was angry with you for asking. He then proceeded to put less that a full scoop of rice and chicken in my bowel. The food that was supposed to be hot was at best, lukewarm. Every single table was filthy, we had to wipe our table down with napkins. Although I will say, after she saw us do it, a girl came out and wiped down all the other tables while the two guys behind the counter stood there texting on their phones. Now we are wishing we had gone to the Pot Belly next door. The only reason I gave it one star is because there aren't any negative stars! read more

This is the worst chipotle service I have ever received. Absolutely terrible experience. My burrito was so badly wrapped it fell apart the second I picked it up--complete mess. To make it worse, the employee who made it seemed completely out of it, possibly high, and actually cursed at my friend when we asked a simple question. Totally unprofessional and unacceptable. Won't be coming back. read more

Chipotle Mexican Grill - Fast Food Near Me - Kildeer, Illinois

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I rarely write reviews but I was so shocked by my experience tonight that I had to. If I could give zero stars I would. My recent visit was a nightmare of appalling service, unsanitary conditions, and blatant disrespect from the management. Upon arriving promptly for my pickup order, I found myself waiting for about 10-15 minutes while walk-in customers effortlessly received their meals. The discrepancy in service between walk-ins and online orders was baffling and raised the question: why bother ordering ahead if the service isn't expedited? When I finally approached the register to inquire about my order, the staff member seemed indifferent, disappearing to the back only to return with my bag as if it had been forgotten. To compound matters, our order was missing the chips we had paid for, setting a disconcerting tone from the outset. The store's lack of cleanliness only exacerbated the situation. Tables and counters were smeared with food remnants, and even the presence of toilet paper strewn about the halls added to the overall sense of neglect. Upon unpacking our burrito bowls at home, the extent of the incompetence became painfully clear. Grease and food residue coated the containers, indicating a shocking lack of hygiene in food preparation. Both orders were woefully incorrect and bowls were maybe half-full - zero meat in the chicken pastor and steak bowl I ordered, absent guacamole, the wrong beans and a scarcity of other essential ingredients. My mother's bowl suffered the same fate, devoid of meat and overloaded with sour cream she never even asked for. I have had countless burrito bowls at a variety of different chipotle stores and sure, orders aren't always 100% accurate, but never have I ever felt this grossed out and I'd rather not to eat a bowl of cold lettuce and sour cream. Efforts to address these issues were met with further disappointment. Attempts to contact the store for a refund were met with silence. After trying to call 3-4 times, we ended up needing to physically go back to the store in order to inquire for our refund. Upon returning to the store in person, we were met with a dismissive manager who not only demonstrated a shocking lack of knowledge about the company's own refund procedures, he outright refused to provide his name, proceeding to turn his back and shut the door behind him. We saw people we knew in line, told them about what just happened, and that's when the manager came back out, told us we needed to leave and called US disrespectful which was nothing short of disgraceful for anyone working in customer service... From the negligent staff to the deplorable cleanliness standards and the disrespectful behavior of the management, it is abundantly clear that this branch has utterly failed in providing even the most basic standards of service and should be shut down. read more

Chipotle Mexican Grill - Order: chicken al Pastor bowl, green salsa, cheese, guacamole, lettuce, corn, brown rice, queso. - Fast Food Near Me - Kildeer, Illinois

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Amelia and Giovanna are truly the best! They are so kind and always provide the best service. They both go above and beyond to serve customers, and even put the customers' needs before their own. I would highly recommend visiting this Chipotle solely because of these two amazing and extremely hardworking women! They deserve recognition for their many years of hard work at this Chipotle. Thank you for all you do! read more

Hello all. I just wanted to say this location is straight trash. It's always chaotic and messy. The drinking fountain never works correctly, the juices are always empty and the food is not worth the price. Lately all our chips are half stale and half kinda fresh. So that means they are mixing the stale chips with the rest. Nasty. Also the portion sizes are laughable. Save you money and go to Tacos El Norte down the street. Thank you for coming to my ted talk. read more

Worst Chipotle yet. Never seen a Chipotle give you a tablespoon more of rice when you ask for more. Smallest portion of rice I have ever gotten. Stay away from those Chipotle. Just opened also so not sure what they are doing. read more

There is a reason they have only 2 stars reviews. Very disappointing between the customer service with rude employees to NOT putting my food in the BIG bag they gave me. I had to drive all the way back to pick up my food they forgot... also this wasn't a pickup order or mobile this was in person. When I got there they said "you forgot your bowl" NO YOU GUYS FORGOT to put the bowl in the big bag you gave me... I had everyone's order but mine.. just annoying. Such simple tasks like putting food inside the bag and that can't even be done correctly.... Management where are you??? You need a better team... you're losing regular customers!! Thanks for nothing. read more

For the last year this location was great, but all of sudden the last two months have taken a dive - chicken is dry, rice is stuck hard / clumping, and they often forget parts of the order. Not sure what happened, hope they figure it out soon ... or I will be gone from this place ... I eat there a few times per month read more

Went here once and never again. Ridiculously small portions. Barely half a bowl. I wish I had taken a picture. One and done.

This place astonishes me. Employees standing around just looking at customers, but not addressing them. Not to mention the people who placed online orders and the staff can't find the order or even worse have no recollection. read more

Service is not good. Doesn't matter if it's busy, you can still give good service. Waited 30 minutes for a pick up order as 20 customers went through line and got their food right away. What's the point of ordering pickup and prepaying if I have to wait in restaurant longer than normal in house customers. Ridiculous. Bring this up to employee and only get a measly sorry. They need to fix this problem fast. It's fast food. I coulda went to Hacienda and sat and got my food faster and better. Remind me to go to Taco Bell next time. This bowl cold meat is cold. I would like a refund for my meal. read more

Chipotle Mexican Grill - Fast Food Near Me - Kildeer, Illinois

We stopped by at 8:30 to get dinner and the service sucked. There were at least 5 people ahead of us and they were not even taking orders. Two workers were cleaning the place! I will never go back to that place. Bad attitude read more

Quality control is needed on the food here. I continue to try this location hoping it will get better as it's closest to my house and it never does. Drive further to a different location. This one never changes. Terrible. read more

Got a couple bowls and they were FIREEE. Whoever was working today around 1:30pm made a couple of the best bowls we have had and we even had to save it for later it was so filled! Bags of chips actually had chips in it. Scoops of steak were an actual scoop unlike other locations, and the rice was super fresh. A lot of times I've gotten Chipotle, the food is dry and the chip bags are barely filled (not at this location). Workers were on top of filling supplies and cleaning tables. They may not have been smiling and making convo like all the other negative reviews state, but I would get annoyed with the complainers these days too ‍ they served how they were supposed to. Thanks for making it an amazing experience! read more

Tonight was the breaking point for us. After half a dozen bad experiences ranging from orders taking 15 minutes longer than promised time (could have gone through the line three times in the time it takes to receive preorder) to missing/incorrect items... we are ready to call it quits. The food is usually excellent, but the service is horrendous. There are half a dozen teenage boys working here that couldn't care less about the customers. Today's final straw went like this... 1. Arrive to pickup order 2. 5 minutes of standing there before the young man asks for my name. He disappears into the back never to be seen again. 3. 10 minutes later another kid asks my name. Goes into the back. 4. 5 minutes later he comes back out. "What was the name?" I am asked for the third time. This time he comes back with food immediately like it had been sitting there the whole time. 5. I check the order and realize we are missing two bags of chips. 6. "Excuse me, we are missing the chips." "We don't have any chips" "You don't have any chips?" Boy shakes head "We'll I paid for chips" "Talk to the manager" "Where's the manager?" Boy shrugs indifferently "That's a great attitude bud. Have a nice night" I leave the restaurant 7. I drive home and we eat our cold food, swear off chipotle moving forward and write this review. read more

Saturday lunch call...executive decision made and we went for the Burrito Bowl with variations of meats: (1) steak & (2) Slow Cooked Beef ! Could not why they had some previous issues. They are delicious. Never can go wrong with a keto version of a Mexican meal wins! Mangia, Muy Bueno & Cheers! read more

Chipotle Mexican Grill - Barbacoa Burrito Bowl - Fast Food Near Me - Kildeer, Illinois

I never a problem but today was ridiculous! I wanted chicken al pastor, they said wait 15 mins. I said it's fine. Then I come back and ask about chicken Al pastor, and they try to scrap whatever is left and give me what's there. Like seriously?!? You make wait, just to not make it, and tell me we are out and not making more. Why tell me to wait 15 mins?!? If I could, I would give the a 0 stars. Never going to this chipotle!! read more

Who checks reviews for Chipotle? I never did but will start now. Tonight's level of poor management, cold and missing ingredient bowls, along with a filthy ambience sent me to filing a complaint with corporate. Hopefully corporate sees the overwhelming amount of complaints for this location and steps up with some much needed help and training of their staff. read more

I got the smallest burrito known to man kind it was smaller than half a burrito, I should've got a picture. The worker were giving attitude and getting mad at me. Never going to chipotle again read more

$15 for a burrito... way too expensive... the workers are nice and the store is clean, but guacamole apparently costs five dollars.

Food is good but delivery isn't up to par. Received wrong order and found it impossible to get a credit

i love chipotle! But this chipotle is so bad. like horrible. Tell me why i go to this chipotle it's around noon. So i knew it would be busy. I wait in line and the person in front of me is with her 2 little girls and husband. She was a very sweet lady. She says can i get 2 kid quesadillas. The guy rudely grabs the tortillas and they are like old and crumbling like my grandmothers skin. So he starts taking of the tortillas the tortillas are hard but look almost sticky in the middle so the tortillas where sticking to each other and not going off the stack of tortillas. So he looks at her and says that they are going to need a sometime to fix the tortillas. The mom is like okay fine. So he goes to me and i say i want a bowl. With rice,Stake,Cheese,sour cream and guacamole. He says the stake may take a while. I'm like fine so wait. I look in the back and the kid cooking the stake is on his phone watching tiktok and giggling away. And the poor guy at the front trying to make my bowl turns and tells him to hury up the kid bits the stake in the little bowl and slams it on the table to him. So then i get my bowl. The stake is not cooked it looked like the cow was still moving. The rice look days old and the cheese was hard. if yall are gonna rise your prices at least make the food edible but as i go to different chipotles it only seems to be this very one. I'm disappointed and wont eat here again. read more

I used to love chipotle, but I've learned to not go to this location anymore. The service is awful. They're also always out of at least a couple of main ingredients (no Guac, no veggies, no salsa, no chicken, etc ). I think things went downhill around 2020 and have just continually gotten worse. I've been going for the last few years hoping things would change and they haven't. read more

They seem to have a hard time completing mobile orders correctly. The previous night I had ordered on their app to have a burrito bowl & chips ready at 9pm, I arrived at 9:05pm and it wasn't, they'd missed my receipt hanging on the wall. The next night I came in for a order at the same time, and while the bowl had been made correctly on time, they didn't give me the chips I paid for, so I had to drive back and get them. I like getting food from this place during my breaks at work sometimes because they make your food fast and it's good quality, but they really need to work on their attentiveness to orders from the app. read more

I went in to order excited to enjoy a nice quick meal - was told they wouldn't let me order at the counter - only on line. Didn't have my phone so I could've order? Seriously ? Way to go chipotle- you definitely lost a customer- How any restaurant could make getting served a difficult process is beyond me. read more

No changing station for babies in their two "gender neutral" bathrooms and pop machine was down. When asked if they were still charging for their 4 alternatives the cashier turned to her coworker to talk shit in Spanish - which she didn't realize I speak. Not smart or appreciated! Small portions per usual and overall not a location I will be visiting again. read more

hear me out i love this place. I do but i was getting my meal yk white rice. Tell me why i got not even a half a scoop of rice! if i wanted to eat the crumbs on the tray i would ask. Then i ask for stake he tells me it's gonna be five minutes that's fine. so i wait i watch the kid in the back cut my stake. I COULD YOU NOT THE KID WAS WATCHING TIK TOK WHILE CUTTING AND COOKING MY STAKE. when i get it the stake was not cut. YOU MIGHT AS WELL GIVE ME THE WHOLE COW AND I WILL JUST EAT THE MEAT OFF OF IT. i will not be coming back. read more

Im not sure why i continue to order burritos from you guys when EVERYTIME it is never wrapper properly. Yet i decided to try it again when the 3 people ahead of me all ordered burritos that all looked wrapped very nice and tight. But not mine as you'll notice about halfway through i decided to remove the tin foil to finish eating and the whole thing fell apart(it couldve been like that the whole time but i wasnt about to find out from the start) The three stars im giving are for the quality of the food.. i come here and order the same meal chicken bowl(occasionally burrito) and the amount of "scoops" i get for each topping varies by employee and by each individual customer(and how much is in each spoon- for example ive seen myself getting 2 halfway full scoops of chicken meanwhile the person before or after me is getting chicken literally shoveled into the bowl) read more

Chipotle Mexican Grill - Burrito - Fast Food Near Me - Kildeer, Illinois

Very upset! Ordered a steak bowl with lettuce chees white rice and quac Side of chips and cheese I picked up after waiting 30 minutes in parking lot Got home read more

Chipotle Mexican Grill - And this is what I got with a side of cheese WTH - Fast Food Near Me - Kildeer, Illinois

Single worst chipotle in the world, and you can't convince me otherwise. It's honestly remarkable how far from acceptable the service is here, both in person and for delivery or takeout orders. Impossible to get refunded or compensated even when they give you something COMPLETELY wrong. If you want chipotle, drive 2 miles down the road to the one in palatine, or check out one of the SEVERAL other restaurants within the same parking lot as this nightmare. read more

If I could give zero stars I would. The attitude of the worker Roxanne will make me NEVER come back to this location. Chipotle should be embarrassed to have a rude, crude and obnoxious employee waiting on customers. She honestly shouldn't be working there for another day I will never come back to this location and by the recent reviews not many people will. It's a shame because this store uses to be top notch. I realize good employees may be hard to come by but do better Chipotle. read more

Horrible meal from Chipotle today - Kildeer, IL location. I ordered the meal through Doordash. The food was supposed to arrive at 11:20 a.m. The food arrived at 12:20 p.m. The poor Doordash driver was upset because Chipotle forgot part of our order, he had to drive back to the store and get the complete order. The food arrived an hour late and was cold. The steak burrito bowl was horrific. Lots of gristle. Terrible food. Will never go back to this location. The meal was expensive and not worth it at all. read more

I'm Bill, and let me say, I must live under a rock. I had never been to or eaten food from Chipolte. My company bought lunch for us yesterday and I had no idea what to order. I found the Burrito Bowl picture appealing, and it was a best seller, so i ordered it. Holy cow, other than being free because my company paid and it being food, it sucked. Just a suggestion, if the burrito bowl is a best seller, maybe provide an option to deliver as pictured or, put a picture of the slop that was delivered to me with our company order. You do the math, 10 people in the office with lunch values of between $20-$30. From my perspective that's failure on your restaurant staff and missing out on the potential up-sale on that size order. Not to mention the Up-Sell possibilities, you have lost myself and my family's future business for life. No i don't have any pictures, basically is was a carry-out tin, with white rice, some darks spots from meat juice and remnants of the green sauce i requested. Easily the WORST Door Dash meal I ever had!! read more

Literally never been to a chipotle like this in my life. Business travel, nothing is open for dine in, which is understandable. Takeout is all anyone can do in this town, and has been for a while. You'd expect they'd understand the fundamentals of takeout. Like providing a fork. Got back to my hotel and pulled out my Bowl. And a couple napkins. And that's it. No fork. I'll be eating my cauliflower rice, black beans, and steak... with my fingers. read more

Worst chipotle service I've ever had. I went specifically for the white cheese queso and chips. I also ordered a bowl and a burrito . The lettuce was brown and I asked for fresh lettuce and it was still brown. When I got home They left the queso of the bag. And charged me $8. I called the store and they wouldn't answer the phone. The automated system wouldn't connect me to anyone and hung up instead of responding to the promps. I texted and asked for them to either refund me the money or deliver my order. They offered me two quesos for free the next time. Totally defeated me even trying to have them make things right. . They have lost me as a customer. Mistakes happen but when the owner/manager/biz doesn't respond to a complaint, answer the phone or allow for a customer to have things made right- they are the wrong owner for the franchise. Based upon the 2 star average rating this place has, this franchisee should LOSE this restaurant. the Chipoltle name and reputation havr been tarnished. read more

Chipotle Mexican Grill - Didn't give me my whole order but charged me! - Fast Food Near Me - Kildeer, Illinois