The food is and always is amazing looking forward to chipotle again. The service was fine but I'm not really sure because I got it through DoorDash after a long day. read more

Chipotle Mexican Grill - A bag of Chips and two Chicken Burrito Bowl and a Chicken Burrito - Fast Food Near Me - Haverhill, Massachusetts

The worst place ever. Bowls are always wrong. Placed a catering order went to pick it up and they had no idea there was an order had to stand and wait 30 mins while they put it together. Not to mention it was missing veggies. There was no applogy, no communication from the manager, no offer to make anything better. When you call corporate to complain they offered a catering coupon to use in the next 30 days. Ridiculous like I would ever order there again. Save your time and money go elsewhere read more

I have never been to this particular location, so when I walked in and saw three workers behind the counter not even acknowledging that we walked in. Then a girl comes to the counter still doesn't acknowledge us and proceeds to put on a pair of gloves. She finally acknowledges us and we place an order. We wanted to know what flavors the two trays of rice were because neither were labeled so I asked what the two flavors were. The girl shrugged and said I don't know. WHAT? then I asked her to find somebody that knows so she turned around and said something in Spanish to another worker. And she said "people that want to lose weight get one of those rices." Again, WHAT? Needless to say that did not answer the question and I asked her to find somebody that could tell us what they were but then realized there was no one to ask. Does chipotle ever question that it's the managers that own these franchises should maybe step up to the plate. It was the worst customer service I've experienced in awhile and made me anxious about even eating the food. I do not recommend this location. read more

Clean, organized, quick service. The food was amazing they were nice to me I know this place has a 2 star review but I loved it!!!

I got a chicken bowl with extra brown rice, chicken, and corn and this is what I got... like no corn and no chicken just rice what is going on?! read more

Chipotle Mexican Grill - Fast Food Near Me - Haverhill, Massachusetts

This is the worst chipotle in North America. I have been there 4 times and each time they didn't have any veggies. When asked how long we would have to wait we were told one hour... for veggies!! Today they ran out nachos. nachos!!!!! Most of the staff is not helpful and honestly don't seem to care... read more

Man, people be complaining that this place doesn't have enough English speakers. Bro for real, just walk up to the counter and point at what you want quit being lazy. You know I'm talking about you Mr *reply to my own bad review with more bad reviews* I only speak English and shoot, they made me a burrito worthy of papa's pizzeria. This was a good food! I got a barbacoa burrito, and I let that thing blow my ass up because it tasted great! The meat could have been spread further, but it's 9:30 at night, give the workers a break. read more

Chipotle Mexican Grill - Ethan expressing his satisfaction with this meal (Chicken Al pastor Burrito Bowl) - Fast Food Near Me - Haverhill, Massachusetts

The food quality here has definitely improved. The staff is kind of like rolling the dice.... Sometimes they're fantastic, other times they look at you like you wish you'd disappear. Overall, I've added Haverhill Chipotle back into our food arsenal, which is helpful with so few choices. read more

Unfriendly staff. Ignore you completely. Food was cold. No ice. No forks... had to eat dinner with a spoon WTF? read more

To start off, the portions of the food are always good because i make it a POINT to go in person, don't ever order online or for pickup because they will definitely screw it up. Now my main issue is with the tall white man who works at the register. the last time I came in and he was on the register he was rude, did not say hello, and when I wanted to use my coupon on free chips he refused to allow me because I "didnt show him the coupon before I ordered the chips" which is not at all how it works and refused to re enter the order so I could get them; which was annoying but I let it go. But today when I visited was just disgusting he had dandruff or some sort of bodily flakes ALL OVER the front of his shirt. IS THIS NOT FOOD SERVICE?!?! It was literally revolting and I was so glad my bowl was prepared & closed by whoever was working on the line because god forbid some flakes get in my food. He was again was aloof, rude and looked half asleep. But I couldn't take my eyes off the flakes. Theres always a problem at this chipotle but the fact that the restaurant AND the employees are dirty seems like a case for the health inspector. Truly disgusting, if there was a manager to call I most definitely would. read more

Got the Smoked Brisket basket with brown rice, hot salsa, corn, sour cream, and guacamole it was good and the service was great.

Food at Chipotle usually mediocre at best. So I rarely have high expectations. But this "jonathan" is never open!!! WTH? So don't even trek unless you are craving Five Guys next door (that's where lost people end up) IMMEDIATELY NO. read more

No one speaks English except one girl and she is the rudest girl I've met working in fast food retail. They had no steak so I asked how long would it be until it is done because I had no problem waiting. This women stares at me blankly and looks done and look back up pointing at the chicken and I go do you have any steak. SHE ROLLS HER EYES, and screams across the restaurant in Spanish. The rude girl comes up and speaks to the other women and ROLLS HER EYES TOO AND looks at me and goes "what you want?" And the rudest way ever. Like damn I'm trying to give you business and you being like that? The manager really need to rethink his decision on hiring people who are rude like this.... read more

Stopped hear the other day to get a bowl they were out of lettuce so I just asked for steak and rice the woman gave me a small scoop so I asked for double did not want to charge more but I did anyway last time I went to a chipotle for a steak bowl chips and a drink it was 17.50 when I got to the counter here it was 18.7 I asked the person I think you charged me a little too much he said no and I knew it was not right because my friend had also got a steak bowl with a drink it's was around 15. Also the man got angry when I had asked to recheck the order I would personally not reccomend coming here as there are many other good places that are better near here read more

I love it here but kind of sad that last time I came (2 days ago) they were running out of foods so they were skimping on everything also I paid for a tortilla on the side and never got it plus my friend reminded the worker 3 times that they wanted lettuce on the bowl and was ignored every time, got side of chips with the queso and only filled the small container half way due to them running out as well :/ kind of disappointed this time read more

Waited to be served while employees said someone will be with you has they're hanging out. Spoiled lettuce and lacking chicken and no veggies. I left without ordering read more

My first time in a Chipotle, probably my last. The countertop where they are preparing food is disgusting. It is covered with cheese, sour cream, and who the hell knows what else. It takes one second to quickly wipe your work area down. This location is definitely not health inspection worthy. As I watched them making food and scooping it out of bins I saw chunks fall from the back containers into the front ones. As a vegetarian it is hugely concerning that they clearly know nothing about cross contamination. If I get cheese sauce that has meat in it I'll end up in the hospital. They were out of veggies anyway, and apparently not making more at half an hour before close. We left, disgusted, and went to the Indian place down the street. read more

Worst run chipotle. Always out of stock on key ingredients, closes odd hours.... Would try elsewhere

Came here 10/12/23 - great portions and fresh ingredients. I feel like people only share their negative experiences but don't leave reviews when they leave satisfied. I'll return here whenever I'm in the area. read more

I will say that fortune enough to be able to eat my burrito. What I don't understand is how managers and especially everyone on the line don't get to seem that there is something wrong with a guacamole looking this shown in the pictures I have along. The guac is absolutely not good it even has all the oily / watery substance from the guacamole just sitting all togeather for a long long period a time that all the oil/water has risen up . And as you can see it's just black / dark brown visibly through the container. And to be paying almost 6$ for some guacamole and chips to not even get the main ingredient which is the guacamole correct is unacceptable, I guess chipotle should just stick with some pre packed guac like the chips so there isn't any F *** ups like always with some simple guacamole. read more

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An embarrassment to the franchise. I would give this chipotle 0 stars, but since that's not possible, I'll give them one star. Terrible staff, messed up my order, etc. Need to fire their staff and hire individuals that aren't mean towards customers. Food wasn't good either- I ordered tacos and they threw everything in a bowl, even items I didn't order on them. read more

Chipotle Mexican Grill - Fast Food Near Me - Haverhill, Massachusetts

I've had chipotle two times in the last two years because every time I want it the bad reviews change my mind. Last night I decided I really wanted it and figured that people only leave reviews when they have a bad experience and not when they have a good one, well I am happy I did. The workers were very nice and the place was clean. They also were not out of anything. But the best part was my bowl was INCREDIBLE. The best bowl I have had in years. I'm hoping this is a consistent thing because I will definitely be back soon. read more

Today I went and ordered online, as I usually do. And honestly I'm extremely disappointed. Despite how quickly the food was made, it was not worth $11.30 for this bowl, there is barely anything in it and the ingredients do not taste fresh. Definitely going to a different location for my chipotle from now on. read more

Chipotle Mexican Grill - 1/2 chicken 1/2 Barbacoa and 1/2 Sofritas Bowl - Fast Food Near Me - Haverhill, Massachusetts

They forgot my steak and extra steak, I didn't get any meat, they didn't substitute it with anything it was a fully incomplete meal of rice and beans and guac. read more

I come here often during lunch when I forget to bring a homemade lunch. I think this is one of the better locations when they are in stock. I would say the portions are a little more generous than other chipotle's I have been. Like previous reviews sometimes they aren't in stock and ended up being closed for the day. Ample parking and easy to get to. read more

I went to chipotle in plaistow nh today and was serviced by an employee who couldn't understand English at all. Making this very difficult to explain my order which in the end I got wrong, and even the cashier couldn't understand or speak English very well making me have to repeat myself multiple times just to pay for my meal. I understand that you can not expect everyone to be able to understand English but for them to have to talk to customers there entire shift and make orders I find it very confusing on why they be the ones to serve customers read more

Love their bowls. Service is always great and it moves along quickly. Feels cafeteria style but I don't mind that at all. Great when you don't know what you want for dinner. read more

I really don't understand how seemingly every chipotle in the area is either closed or only 'online order'. It's insanely frustrating and defeats the whole reason I'm even going there. AND yes online ordering SUCKS they usually don't make it correct and literally never put any food in.... $14 for a burrito the size of a side cup read more

Chipotle Mexican Grill - two bite sized burrito - Fast Food Near Me - Haverhill, Massachusetts

Wanted to eat there tonight but like other Chipolte restaurants it was closed even though should have been open according to posted hours.

they are never open at 10:45 they just sit there and stare at you lazy workers take their time this isn't the first time this has happened either garbage service read more

My husband ordered through the app at 4:40, and they said it would be ready at 4:10. He came in at 4:20, and it wasn't on the rack. A woman who worked there told him no one with his name ordered there but then found his order and said it would be ready in five minutes. She handed him a bag at 4:30. When he asked about his drink, she said it was in the bag. He came home to find an empty cup with no lid and no napkins. read more

Slowest chipotle on the east coast. The employees don't appear to be trained. Disorganized and inefficient. Sad!

WORST EXPERIENCE EVER. I'm not one to complain or speak up but this was horrifying. The guy taking my order didn't welcome me in or even ask what I wanted. He give me little to no rice and then splashed every topping all messy on top and even flung food everywhere. The guy was clearly not ok and was high on something. When it came to rolling the burrito up everything fell out and he got sour cream all over the wrapper and handed it to me. This was not appropriate and not how you handle food in front of customers. I like chipotle but not enough to ever come back to this location. read more

stopped here in the middle of a three hour road trip after driving for a few hours to get some chips. it was right before closing so there were a ton of extra chips. our three new friends who were working gave us a giant bag of extra chips. got to bring them back home to feed my friend's brothers and chickens. deadass best service ever shoutout to the three guys working. made our road trip better and will definitely be driving the hour back just to go again read more

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Wow this place has gone down hill all the way to the bottom. My order was over 30 minutes late, the rice was not cooked, hard and crunchy. There was probably more than 20 people waiting for their order too. At least I got my money back on the app. I live 4 minutes away and will never go here again. I'll go to the one at the loop mall. I Never have problems there. Funny thing the chicken was perfect tonight, usually it's over salted, go figure? Thanks read more

terrible. placed a pickup order. told them the name. they gave me the right bag. only one of the 3 bowls was for my order. the other 2 were completely different orders. store was a mess no one spoke english half the soda options were empty they didnt even have ice. never again read more

You mess up my delivery, make me wait, cancel my order, and I've not got my money back? You take my money so fast! so why does it take forever to get it back? You send a delivery guy out who gives my order to the wrong address, and now I have no dinner and I waited 50 minutes, you cancel my delivery now it's late and I'm very upset, I want my money back now! I will never... ever go back to this Resturant. This was the second time you've messed up. If you can't deliver it right do not offer delivery. I've wasted too much time and money.. not again. I want my money now, not 2 to 3 days from now. read more

Terrible service. Staff members are rude. Either closed, cash only, or online orders only.

I would really like the health inspector to do a surprise visit to this place and test the food holding temperatures. I feel that if you get a bowl to go, they fill it, cover it and you take it home, the cheese on top should at least be melted from the heat of the rice and meat! How are they still in business? Have been disappointed in Chipotle for a few years now but thought I would give them one more shot. No more! How do you run out of rice?? read more

Ordered on line. Arrived early and had to wait. No problem. Prep person was talking on the cell phone with her food prep gloves on and then retuning to prep orders. One kitchen worker had his pants around his butt with undies hanging out. It seemed that no one was in charge. They ran out of white rice. Opted for brown. Got home and everything was cold. Brown rice was undercooked/crunchy. I thought we would give them another try but we have been disappointed too many times with all locations. read more