I have a food allergy and they were pretty good with that when I mentioned I had one, but make sure you mention it and insist they use the ingredients in the back as I'm fairly certain a little bit of everything is in everything else in the front assembly case. Ordered a chorizo burrito, when asked what I wanted in it I pointed to the large sign above the service area advertising the chorizo burrito which describes everything that is in it and said ill just have it how it says on the sign. Employee did not know what was in it so I dictated the fillings to the employee by just reading off of the sign. Then, when I get my burrito, it turns out it was actually filled with carnitas and not chorizo. No big deal, they re-made it for me, but then when I got my re-made burrito, there was mild salsa in it instead of the medium salsa I asked for. I also ordered chips and guacamole. For 3.50 it was an absurdly small portion of guac, and even more egregious was that half of the chips in our bag of chips were under cooked, as in they were chewy and not crunchy. I do not mean a few chips, I literally mean 50% of the bag. The people I was with wouldn't let me go up to complain because they didn't want to cause a scene as it was very busy (much to my annoyment by the way). The secluded table near the side door looked like a bomb had gone off as well. I think I will echo other people in these reviews in saying that the skill of the staff is most obviously below what is required. Which is no surprise to me, as this has been a rising trend for most of the new business in the area. Every place has a "we are hiring" sign in the window, but there just are not enough people living in the area willing to work a $10-12 an hour service job, when the entire business plaza is surrounded by luxury apartments that cost $1200 a month for the most basic one. I'm all for the recent gentrification of the area but if businesses around here want competent people to work for them, they're going to have to offer a higher wage, its as simple as that. read more

this is the second time I've ordered ahead at this chipotle and the second time my bowl has been completely wrong. last time I drove back and got my correct order and was not offered a discount or anything. this time I am writing this review because I am done going there. the one in Wilson is way better read more

Nothing to write home about but always tasty and filling. Service is always pleasant. The place could use some tidying up no matter what time of day I go but it's not disgusting. Always a sure bet. read more

Chipotle Mexican Grill - Mexican Near Me - Easton, Pennsylvania

They always get the orders wrong. They have given me other peoples orders in my bag. And then have given me half the meal I ordered too. The manager and kids on staff are rude and skimp on giving you toppings ... I have to say can you give more and they still will give three pieces of lettuce extra. It stinks cause we love chipotle and this is the closest to home. But we would rather go to a different one. read more

This place is bad.They never have anything.They never have vegitables and plain rice.And, then the whole place is trashy.They never answer the phone it's all on the app.But, I rcomend the other one down the street that just open and the staff over there are so nice.The staff at this one is nice to tho but, I rcomend the one down the street. read more

Absolutely horrible! This is our first time ever going. It was dirty when you walked in, customer service was horrific 15 people at the front to give anything a smirk at the customers. Food serving sizes were so small. I couldn't believe it when they told me the total of my lunch. I wantEd guacamole, but it was brown and when I told them it was brown everyone just stared at me with no response. I didn't even bother asking for a manager because there's no way that an establishment should ever look like that if the person running it cared. I would never suggest this place and I will not be returning. Ugh so dissatisfie. read more

Great outdoor patio for pets!!! Would definitely recommend this place !! The weather was great too!

We're right up the road at the B&N and this place seemed perfect. I placed an order online and it tells me 15 minutes at 6:30pm. Easy, right? Wrong. I get inside the store at 6:28 and am hit with three walls of people. Wall one would be that 3/4 of the seating is taken up. Wall two is the line to the door for people waiting to place an order. Wall three would be the 15-20 (self-included) waiting for online or DD/GH orders. I read the room that this is going going to take a while and don't even inquire about how long. The angry faces and non-stop texting from people waiting told the whole story. Finally a few people that came in behind me ask about waiting time and are flat out lied to. The one guy making food for online orders is telling people it's 20 minutes and the guy at the counter who somewhat seemed in charge is telling people 10 minutes. Both were 100% full of shit. Finally at 7:12 they call my name that my order is ready. Yep, that's 42 minutes late. This is the worst of all worlds in pandemic dining. Take a poor store design where the area to make online orders in way too small in general let alone for the massive volume they were seeing, combined with not enough staff that can't realistically spend the needed time to ensure accuracy (large queso and chips forgotten about for us let alone everyone else) and a corporate website that seems to have no caps on orders for timeslots and BAM!, you get overworked staff with disgruntled patrons and in the end nobody is winning. If the owner has any balls or brains they would shut it down until they can actually deliver the product they're supposed to because right now they're way, way off. read more

Not recommended. I understand it's 1:00 pm and still the peak of lunch hour, but dirty tables, sloppy drink station, long line, and empty ice machine is just the tip of the iceberg. The ice was empty when I went to use it. One of the employees came out and tried to use it shortly after I did and then just went to the back. Never filled it. Never reported it to anyone else. Looks like the staff is all new but doesn't care either. Shame because they have decent fast food for lunch. But I won't be back! read more

Chipotle Mexican Grill - Dirty tables - Mexican Near Me - Easton, Pennsylvania

Wish I could give no stars. Last 2 times we were here at Madison Farms Chipotle, they were out of chicken. Tonight same thing. I figured maybe trying something else, but the service started putting measly portions of rice and beans that I decided it was not worth it. I'm assuming that he had to since remaining items were so low. Didn't seem like anyone working there really cared. We just walked out. This place is hit or miss, but I would recommend going to another Chipotle if you have the option. read more

My boyfriend and I ordered dinner around 7:30pm on a Sunday. (This is to note that it's not a normal high volume time and to understand they may not have a full staff.) Our delivery driver continued to update and send pictures showing that he had been waiting at the restaurant for a minimum of 45 minutes. We ordered 2 quesadillas and a burrito. Not a difficult order. We're at the hour mark of ordering and have been trying to call the restaurant for over 30 minutes trying to see what the problem is. You CANNOT speak to ANYONE. The ai pos says it will email you so you can 'complain'. (How do they get your email when you haven't been able to give any info/don't have your info registered w the company??) If you can get through it sends you to another automated system that takes at least 5 minutes to even attempt to explain the issue. What an insane world we live in. When you get direct to a person. THEYRE NOT EVEN IN THE STORE YOURE ORDERING FROM AND CONNOT HELP YOU. they ask for a confirmation number that doesn't exist because we ordered from door dash and tell us to contact DoorDash. REMINDER .. Our driver has been patiently waiting and losing money waiting for our order. We ordered from the Easton, PA Location. It's disappointing because maybe they had a reasonable explanation as to why the order took so long but because the world decides to outsource to automated systems it makes not only the 'restaurant' look awful, it makes the thought of of ever returning less than desirable. As a 31 year old I feel like a boomer saying what a fucking shame this world has become. read more

Ordered a steak burrito bowl online. Had 5 pieces of steak and 3 were not edible due to cartridge. Just a crappy bowl of rice. Never going back. Not worth what they charge. read more

Order was ready 60 minutes after they said it would be ready. Forgot half the ingredients. Printer wasn't working, no chicken, guacamole, and other crucial ingredients. Workers complain about working at Chipotle. read more

Chipotle Mexican Grill - Only 2 ingredients. - Mexican Near Me - Easton, Pennsylvania

Some chipotle's are great. This one is not one of those. Management is horrible here, either rude to the customer or their own employees. I've seen both. Also, every time I order pick up or grubhub, there's ALWAYS something either wrong or missing. Every time. Once I went to go get food here and they decided to close 35 min early and locked the doors. Just because. I can only assume they wanted to get off earlier or something but at least post something on the doors. Everyone was still inside just watching me try to open the door too. Just not a good one. Little portions too btw. read more

Used to really like Chipotle. Not anymore. Food is slopped together and not very tasty. Service is unfriendly and if you don't order fast enough they get annoyed. Very low on my list of places to eat in the Lehigh Valley. read more

Came here for a quick lunch and service was OK. I ordered a bowl and they give a good amount of food. I'm usually wary of the lettuce but it seemed fresh that day. Would return. read more

Chipotle Mexican Grill - Chicken bowl - Mexican Near Me - Easton, Pennsylvania

Staff would not take order and says "online order only" I put a order in on my phone inconveniently and watch as they all just stand around and talk to each other and take 20 minutes to make the order. read more

Food they never have vegetables and are usually out of one or two of the proteins. They are very cheap for the price they could be a little more generous Service staff seem lazy and at times rude. I was once told they do not give coin change. The owed me .47 it's not a lot, but do that 100 times a day you have a good thing going. Ambiance not very clean ever. I keep hoping they will get it together and do better. So far it hasn't happened. read more

The person behind the counter had the personality of a rock, there were like 3 toppings and they were stingy with them. I will never go back! read more

Out of everything, we got to the front and skipped ordering since so many things were empty.

Girls there have terrible attitudes. And Always out of something, They need to prep more. I shouldn't find out my order can't be for-filled until I get there. Don't have it available on the menu to order then. read more

It's known for their rice bowls. Last time I ordered they didn't have rice, guac, meat, or beans. It was really amazing how they sold me a rice bowl with nothing in it. At the end she asked me if I wanted anything else on it. I shrugged knowing that I'm a simp for paying for this. Kudos chipotle! read more

Wow. Slow. This place could make tons. Huge side patio for seating. Staff is problem. Slow. Stood waiting to order for 10 minutes. No one in front of me. And no salad dressing. It's 1pm. And not ready to open. read more

Workers here are the worst. They are very inconvenienced when you ask for anything. They run out of ingredients all the time. DO NOT GO HERE. Drive to another location because you will not be happy read more

I love chipotle and today is my birthday so i went and ordered a steak bowl with white rice and extra cheese nothing else, very plain, when i got home and i opened my bowl it was chicken and beans and very little cheese and they refuse to give me a refund, very dissappointed read more

Chipotle Mexican Grill - Mexican Near Me - Easton, Pennsylvania

DONT COME TO THIS CHIPOTLE AT ALL. Service is HORRIBLE employees don't even know how to do basic math at all always being charged for extra stuff and food it's old I was recently there and employees gave an attitude because I used a coupon that the corporate gave me to get free entrée and they didn't like I had one at all. WOULD NOT RECOMMEND anyone to come here at all read more

the worst chipotle i been too , asked for the steak gave me whatever that was left (which was little) and when i asked for more steak there was non made , didn't try to fix situation and kept it pushing then the little kid at the register didn't like it so after paying he just tossed the bag on the counter.. shift needs to be supervised read more

Every time I order from Uber or grubhub they don't get the order right and they take forever to get the order ready. Bunch of lost employees just sitting around doing nothing this place needs to be shut down read more

Waited outside in a line of about 10 other people on a Wednesday evening because the restaurant was supposedly at capacity (per what the first person in line was told). My daughter and I stood there for about 15 minutes (and there were at least 5 other people in front of us) until an employee unlocked the door at 7:26pm and rudely yelled out "we're closed now; come back tomorrow when we open at 2pm" and then re-locked the door. She didn't even apologize. The hours indicated that they were open until 8pm. This is the SECOND time I have been to this location when they have been closed during their advertised business hours. It's a shame because we used to never have issues here and it is so close to our house. read more

DO NOT COME HERE! This place absolutely sucks. I don't know how they hired this staff. They are quite literally braindead and are incoherent to any and everything. The employees here should be fired. it's like talking to a monkey that has not seen a human in 30 years. A matter a fact I think a monkey could provide me better service. At least a monkey would make noise and introduce themselves. So no this does not get 5 stars but I figured I would stand out and get this review to the top to help everyone else out. But if you have a the unfortunate circumstances of landed at this specific chipotle, god I will send out a prayer for you as you will feel like your in a fever dream as soon as you open the doors to this horribly run chipotle. read more

This was my worst chipotle experience ever. I ordered a burrito online and it took 50 min to be made. all workers were j standings around the entire time. read more

I went over 2 hours before closing and they were out of just about everything. I basically only had a rice, steak, and sour cream bowl. After asking them for everything and the answer being "we don't have that" they didn't care at all. They still charged me the full $16 for the bowl that had nothing. I'd stay away from here due to the lack of food and customer service. read more

Every time we order from this location. The food is always cold, they never fill up these bowls and it looks empty. I've noticed when I order from the Allentown location it's hot and the bowl is always full. read more

This chipotle never fails to disappoint me. I'm not one to complain, but every time I go there something goes wrong. Usually it's because they are closed, and online it says they are open, and there hours are never consistent. They are also always out of something, today is was chips and steak. So I decided to get the chicken and it tasted so awful and the chicken was chewy, I couldn't even eat it. Very disappointed, don't waste your time. Go to moes! read more

They never have the ingredients to make your order. Also, the business/workers take no accountability for their mistakes. Avoid this place like the plague. This place does not even deserve a star. read more

This is a great location for this chain. Staff was friendly and food high quality. I asked for fajita veggies and the supply was low so the line worker went and got a fresh batch instead of scraping the bottom. I really appreciated that! read more

I just picked up an order from this restaurant and the order was :Missing an item, an order was inaccurate, and the chips were very stale. I tried to file a complaint but you cannot choose all 3 issues! The robot "pepper" only provided a solution that requires me to spend more money on terrible food as a BOGO option. I tried calling the restaurant and the basically put me on hold forever. Save yourself aggravation and terrible food and DON'T order food from Chipotle!!! I tried calling the main number but they are not available. Only M-F. What a huge disappointment!!! I would give a 0 stars but 1 is least allowed! read more

very inconvenient online order for in store order does not exist anymore. online order menu missing out extra items like corn, double chicken & most of all wrong orders. Might as well close down this joint & open JollieBee, instead! read more

I tried to go to this location yesterday on the door it says they've gone DIGITAL. So the only way they can do an order is if you go on the APP to do so...you had 4 people working in there no reason at all I have to order on the app instead of just going in there and seeing them put together the food. Everytime I go in there the place is a mess, portions are terrible, always always always out of the veggies, soda machine is out of ice....it's ridiculous. I didn't even order on the app I just decided to go somewhere else that allowed me to order in person. This location and the one in Easton are the absolute worst Chipotles I've ever been to. Has to be the same person who owns these 2 restaurants because they both deal in the same crap all the time. Digital orders, lack of food options, terrible amount, the insides no one cleans, the inmates running the asylum. read more

Literally the stingiest chipotle that exists along with a complete absence of customer service. A customer in front of me was politely asking/complaining about portion sizes of his bowl that he got. By the time he made it to the end of the station it was time to pay, his bowl was 20% full and the employees would not give him more of anything without paying. The woman at the counter continued to argue with the customer and three other employees joined in at heckling that customer. It got to the point where the customer had enough of the verbal abuse that he just walked out without paying and left the sorry excuse for a burrito bowl there. It was in my time to order. I ordered a bowl with chicken in it. I was very dissatisfied with the amount of chicken that I was given, so I asked for double meat. The amount of chicken that I got was not double, it didn't even cover the spoon. After I had paid for my order, I pointed out that if two customers in a row complain about ridiculous portion sizes maybe there's some merit and what they're saying. Instead of having any sympathy or even a discussion, the same group of employees that ganged up on on the last customer started yelling and bombarding me as I left the store. The behavior of the employees was absolutely ridiculous. I can't speak for the other man who ordered in front of me, but I'd be willing to bet that he's on the same page as I am and will not be revisiting the store. read more

Chipotle Mexican Grill - My excuse for a "double meat" chicken bowl. Still much more than the previous customer in front of me. - Mexican Near Me - Easton, Pennsylvania

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