Unfortunately, this Chipotle does not stack up to other locations in the Wichita area. The portions just sad. Sorry Derby... And the staff seemed pretty unhappy. read more

Chipotle Mexican Grill - Fast Food Near Me - Derby, Kansas

Line was attrociously slow girlfriend asked for carnitas quesadilla almost got carne asada, I order a chicken burrito and the lady who rolled it did a horrendous job like mess all over our bag our receipt is covered in sauce and it's not even fully wrapped like ingredients spilling out of it. Kinda sad for a chipotle. read more

Chipotle Mexican Grill - The messiest burrito you could possibly make - Fast Food Near Me - Derby, Kansas

Food is so tasty, filling and sad to see the last bite go! Healthy and price not too high for as much as they serve! Usually have leftovers as they have large portions of everything. So good! read more

Do not order double protein for a to go order. You will not get the right amount. Ordered the exact same as my wife but requested double chicken on one. Was no different than hers. Unless you're watching them make it don't order it. read more

As the prices go higher and higher, the quality of Chipotle gets more and more disappointing. They stopped making their Cilantro Lime rice. Ordered the barbacoa yesterday and it tastes like pot roast and chili powder. When I got my order, they totally forgot the guacamole. $28 for a pathetic burrito bowl. In gotta quit giving this place one more chance. They're only getting worse. read more

Will not get your mobile order right. I recommend ordering inside so you can help them put together what you pay for :(

After I ate here I exploded sh#t everywhere then I kept on happening for a month I was scared the doctor said I was fine but I was not this place sucks read more

What the heck chipotle. Chipotle is delicious but it's going downhill. I always order extra rice, and lettuce because when I open it it's always half full. Today I did an online order and brought it home. When I opened it, it had felt super light so I open the lid and there is about half a scoop of rice. I just feel like I'm paying $11 for half a meal and cardboard. Chipotle needs to get their portion sizes under control. You can't tell that well from the photos but I told about 10 bites and it's go read more

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Low ass portions for a high cost. This needs to be fixed NOW I'm done going to chipotle if this is what's going to happen. Y'all skimping WAY too much on meat especially giving the most min amount of meat something has been needed to be done. Fix it. read more

Service is worst I've ever seen at chipotle. expect it to be 10-15 minutes and that is with no line.

Really out of chicken on Saturday at 2 when there is a line out the door Matter of fact everything was almost out Get it togather or I would be looking for another manager read more

To expensive for what you get food taste of OK I don't know if I'll go back not my favorite Mexican food

This place is ridiculous! I place an order online & I wait to pick up my food. I walk in & I wait. And there aren't very many people in line. Tonight I walked in. Waited. They were out of steak, out of carne asada, out of grilled veggies, out of pico, out of chips, only a little guacamole that they could only use for online orders. I'm disappointed every time go there. I don't know why I keep going back. All the Chipotle's I've been to in other states are fantastic. Why are the ones in Wichita and Derby terrible? It's obviously management. I've only seen management sitting in their ass while workers are running around getting nothing done. I'm definitely not going back. read more

I never leave reviews but man...It's literally just a bunch of children working here and they honestly could not give a f***. Not once, not twice, but EVERY. SINGLE. TIME I go into this place, they never have Fajita veggies, not even cooking them. I get it when it's busy and there's no time to cook but at 4:30 and there's no one in line, and they are standing around talking in the back.. or 9PM and it's super slow and they aren't even cooking any. And it's not just this ingredient but HOLY FUCIEJSKAONSFBJD EVERY SINGLE TIME BOBBY!? ITS A MEXICAN FAST FOOD PLACE, HOW ARE YOU MISSING FAJITA VEGGIES SO GOTDAMNED ALWAYS? read more

To say the least, I am beyond disappointed. :( I usually get pretty good service when I go to this location, but recently I went for my birthday to have dinner there. The first problem I ran into was the wait for the line. I waited a near 20 minuets in line. Second problem; when I got up to order, I noticed the employee was high as a kite. He was completely zoned out and I do believe that was part of the slow line issue. After waiting 20 minuets in line I start to order and the high employee says that they are out of carnitas. It was about 6:00 on a Tuesday night and they ran out of one of their most popular meat options. I was highly disappointed. Don't get me wrong, I love Chipotle, but this experience ruined my birthday. I can't understand why they couldn't have just made more. Call before you wait 20 minuets in line for nothing. read more

I don't know what the point of filling out the order is if nobody follows it. For example, I asked for extra lettuce and got the least amount of lettuce ever. My bowl was literally 3/4 the size of my husband's. Also we couldn't get extra hot sauce because we didn't put it "on the side" with the order we filled out. They wanted to charge more than $1 for hot sauce that would have otherwise been free. We also bought large chips and hot sauce and the hot sauce they did give us was slightly more than half full. This is the second time we have had push back with the hot sauce. When a customer pays more than $30 an extra container of hot sauce shouldn't be a big deal! AND hire people who can read the orders or don't take them online! I don't know what has happened to customer service. The food is good but these issues distract us enough to drive down the street, out of the way, to the next chipotle. read more

Chipotle Mexican Grill - Supposed to be extra lettuce - barely any lettuce. - Fast Food Near Me - Derby, Kansas

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Online order was 50 minutes behind schedule. Many people, 20-30 stuck waiting inside restaurant for an hour or so for online orders to be ready. Not cool with covid concerns. I ordered online so I didn't have to wait in a crowded restaurant. Turns out I should have just ordered in store. Walk-in customers were served immediately. Seriously no wait for walk in during the entire hour I stood in store waiting for order I placed through app. Same with the other 20 plus customers all waiting... and waiting. Front counter often stood around waiting for next walk in. Zero help with filling the couple dozen online orders that everyone was waiting for. Not one apology from staff to any customers for the huge delay. Cashier was wearing food service gloves, handling money, held a customers phone to look at their online order verification because order was filled wrong. Same Gloves...proceeded to grab and bag food orders. Same gloves entire hour I was there. Money to food over and over. I can understand some delays, but nearly an hour delay for many many customers was ridiculous. App should have just told me later time to arrive. Ignoring that there was a room full of waiting customers to immediately fill every walk in customer was also wrong! Customers were trying to be patient. Staff could have at least been nice to customers. This was the worst customer service I've seen in a very long while. Definitely not up to normal Chipotle standards. It didn't look like they were short staffed, just looked totally inefficient and slow. I won't be back to this location anytime soon. Please retrain your staff on proper changing of food handling gloves. read more

Chipotle Mexican Grill - 7:50. Finally got my order scheduled for 7 pm pickup filled. - Fast Food Near Me - Derby, Kansas

This is the absolute worst chipotle in the Wichita metro area. It has actually never been good since they came to Derby. Today stopped in for my birthday because I had a craving for chips and guacamole. The guacamole was so old it had oxidized into brown baby poo. The food has never been hot when we get bowl not to mention the mistakes with the orders. Please just close and stop taking peoples hard earned money read more

Came in and was helped by a young man who never changed his gloves after working the register . He then touched his face and glasses all while making my order. Very unsanitary. read more

The food is always fresh, they give great portions, and food is always delicious!! The service it great, the employees are always sociable and nice! read more

Zero stars. Not once in my or my coworkers' history of online orders has it been correct, the simplest bowls always have something wrong or missing . This is the only location Ive known this to constantly happen. Also the new standard of $20 for maybe 2oz of meat is pretty much theft. Do better Derby! read more

the bigger size manager doing DML in the back this morning was a complete B. she made our bowls extremely soupy w just sour cream & beans but barley rice when i asked for my regular bowl. The cashier up front was really nice just like I was but the manager was giving me straight up dirty looks and seemed like she was talking about me to other workers. She was giving attitude that was not needed when I asked nicely if it could be remade. read more

We love chipotle, the food is always good, fast and fresh! We're very happy to have one in derby!

I placed on online order and the portions were all over the place. One meal was only half the size another, and I ordered a side of chips and salsa, but the salsa they gave me was only 1/3 the way full. I asked for some more, and they said that it would cost another $1.15. This despite the fact that I could have just marked side of salsa on one of the 3 bowls and two kids meals I ordered and it would have been free. With all the other chipotles in Wichita, I will be taking my business elsewhere. They are dead to me. read more

Not the best Chipotle I have been too but the food was decent. However do not use the online order service. Whenever I have ordered online the portion sizes are cut in half. You don't get enough food for your money. Also this branch has a reputation of forgetting items in your order so always double check your food before you leave. read more

I go to chipotle often due to liking their guacamole and quesadillas I go to the Westside and the one in Derby due to my location of work every single time I go in and I try to do a repeat order that I've done before many times I've been told that they cannot do it even though they've done it multiple times before and this has happened on multiple occasions and every time I go in something even when I'm trying to order something else they have ignored me and went on to the next person just to keep the line moving. Terrible service the last few times I've been into the store. read more

I've had multiple bad experiences at the Derby Chipotle. Tonight was no different...after repeating my order numerous to a careless employee who obviously had no desire to be there, I was left with an order I settled for just to get the hell out of there. The customer service needs a makeover, BIG TIME. Very disappointed! read more

I asked for a little bit more of rice and the old lady working there took my bowl to the back to take the extra rice that I asked for back in the rice pan.. I didn't say anything, but I was a bit disappointed. read more

I am a repeat customer because of the great food and outstanding customer service. We had a terrible experience at Panda Express just minutes before we came here. We were greeted upon entering. There was one customer in front of us and they worked hard on closing his overstuffed burrito. They apologized several times for the delay but I was happy to see he was getting great customer service. I ordered a tofu bowl that is perfectly seasoned and tastes just like meat but less calories. My husband ordered a chicken bowl that was filled with fresh foods. I asked for additional cilantro and limes and they had no problems cutting them up quickly. Excellent customer service! read more