EVERY table in the place was filthy. Although the weather was not optimal, I decided to go to an outside table. And I'll be dayum, ALL of those were dirty as well. And, it was tasteless. Carne asada steak was really overcooked and dry, white rice had no cilantro lime flavor. Get yourself together @chipotle! read more

Went for lunch App order missing sour cream and pico for $13 dollar quesadillas I'm very disappointed read more

The service is anything but friendly you can sit in the pick up line and the manager is right there and will not even look at you and then when you confront her, she says she didn't see you cause she doesn't look so your food has been sitting on the shelf for 20 minutes so you don't need to get up I'm sorry except to get an excuse that some people called out. I will never go to that location again and with the manager like that it goes to show you how the crew is read more

Customer service horrible and food prep area discusting. No one acknowledged my presence when I got there. That's when I noticed the food area. Zoom in on the pics. read more

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I had came to this location about a night ago and I had ordered my usual and the manager on the shift was extremely rude to the staff, she pushed his hand while he was trying to help the cashier which seemed to be her first night on the shift and it seemed very rude and very unprofessional and might I add she was on her phone, I think this might be a manager due to the collar of her shirt. Just very rude and very uncalled for and it made me very uncomfortable never have I seen a staff member get treated with little respect at this location very disappointing! read more

Do not eat here. Travel elsewhere. The staff customer service seemed rushed and short.

This Chipotle location is the worst in the metro Atlanta area. The customer service is absolutely terrible and the staff members can be quite rude. Especially, when you ask them about the food they offer! They're always out of something and take forever to make it in a timely manner. And don't even get me started on the increase of pricing. Chipotle use to be a decent place with great portions. The bowls, quesadillas and burritos are not worth the price they are charging and then have the nerve to offer awful, nasty customer service to go along with it. No, thank you. Corporate really needs to make a change at this location. I've been disappointed every time I give this place another chance. read more

I was in the area and looking for a late lunch option, it was a high volume time and the staff was moving us through swiftly! I noticed that there was a mix of customers ordering in Spanish and English and the staff was fluidly taking orders and answering questions. In the grand scheme of things, the food was as good as any Chipotle. However, the moving swiftly meant that by burrito burst the first time they tried to wrap it which led to having to move all the ingredients to a new tortilla and using extra foil to cover it all. For the record, I didn't have any "extra" Ingredients in my burrito. Moving fast also meant that the burrito bowl I ordered to take home for hubby was filled a bit haphazardly. The person starting the line double bowled it once she realized she'd made a spill that got onto the outside. I thought that was fine, but by the time it rode about 25 mins home in my passenger seat, it was leaked out into the bottom of the bag which burst about as soon as I picked it up. Luckily the bowl was yet unopened, but I had to clean up the seat. I suppose if you go at a busy time, dine in. read more

The employees are very hard-working, courteous and professional, however the food is overpriced and with small portions, this was my second and last time. For the money they charge, they have the audacity to give kid size portions. read more

The food here is delicious and the some of the best I've ever had. The service here is terrible. There's only food before 8 pm don't come after. You'll go in and they'll say they don't have anything and won't cook anymore. Online orders only because that's the only thing they'll stock. read more

My son went and was told their steak would not be available for 15 minutes. I went back an hour later they had no shredded cheese and chips. The counter had food everywhere. The cashier was rude when I grabbed more napkins and another fork she was like OMG. Girl you don't own chipotle and it's not your house complaining over napkins. Double meat does not mean double meat. I haven't been here in years but I had a coupon months ago to buy one get one free. I will continue to go to Bella vista where they provide large portions for $10. Chipotle is not the move. All reached out to customer service they informed they will tell them to do better, no compensation or anything. Trash read more

While the food was overall ok, the service person who started the line was a bit short and not very kind or personable. I know it was busy, but to see her rush and talk over person after person seemed unnecessary. Also, my vinaigrette was basically empty as was my chip bag (pictured below). I'm not sure what was going on, but I hope they're able to get it together soon. read more

Chipotle Mexican Grill - Chips - Mexican Near Me - Conyers, Georgia

Overall terrible customer service Visited on 2/19/24 & picked up my order at 12:20 pm and the employees were in the kitchen arguing and having inappropriate conversations. There was a Caucasian employee who was talking about how the customers were F^^king ungrateful. I witnessed this as i was at the counter picking up my order. I then asked the cashier for two salad dressing, she handed them to me and one was spilling out leaking from the container. There was sauce all over my hands once she handed it to me. I asked her could i get a different one because it was leaking. She argued me down saying it would be an additional charge causing a scene and tried to convince me that the container was not leaking. I told her then "why was their salad dressing all on my hand". Got home and my bowl order was wrong, next time I will try another location. read more

Filthy and poor customer service.The general Manager Kirian Garcia has the worst attitude ever. They have 50 people working and no one is doing anything. Cross contamination of foods. If u have allergies or sensitivities go somewhere else! You will get sick! They touch everything without changing gloves! Double dip pork and chicken. Countertops are unclean and food looks like something they are planning to throw away. Absolutely horrible! Rockdale County needs to visit this establishment. Also the employees were arguing on the line. New ownership is trash. read more

Never ever ever been to a Chipotle that only served chips for online orders. They also only serve quesadillas for online orders. So my son and I came in, waited in line, ordered and paid for our chicken bowls. Then sat down to place an online order for our chips and for my husband and daughter's quesadillas. Then waited 20 minutes for our order to be ready for pickup. It's the weirdest thing I've ever experienced at a food establishment. I gave them 2 stars instead of 1 bc it's clean inside and I saw the manager checking the temperature of the food. The irony is that our chicken bowls got cold while we waited on the chips. read more

It sucked and we are never returning back. It was sloppily prepared and the lids not secured on the bowls. Steak taste like shit. Rude employees with no sense of urgency nor helping a first time customer my husband and I. I didn't get the menu. We will never return it was 68$ dollars by the time we left. I feel very much ripped off and the lady whom is the manager is belligerent and no one says Thank you anymore. I give you no stars if possible. read more

Worst Chipotle I've ever come across. I only got half my pickup order. Disgustingly dirty. The half of my order I did get was missing ingredients. Avoid at at costs. read more

I miss old chipotle Not this new chipotle I miss the big portions Not the kids size meals I don't wanna pay 20 dollars for something that won't even fill up my 3 year old. Bring back the big portions or find a new profession chipotle. Whoever actually owns you read more

the Gm was rude asf made me pay extra for a topping just because they didn't want to make anymore and wouldn't grab me any from the side of to go order. the staff was scared to make my order correct because she was there I should have had to pay extra for something we should be able to get if it's in the store so I took two hot sauces to make up for my money she made me spend extra on n don't even eat hot sauce read more

HORRIBLE customer service ! Employees are young and extremely unprofessional and rude !

I got the burrito bowl half chicken/half steak and they were stingy with the steak which sucks because they charged me for streak. They were also light with the rice and i had to ask for extra. I also got a side of chips but they were not as fresh as they should have been they tasted like they were cooked in old grease. I've been to this location several wand i have to say today's visit was the worst. read more

Chipotle Mexican Grill - Burrito bowl - Mexican Near Me - Conyers, Georgia

This location is a literal joke. They closed down early because they took too many online orders. I've been waiting for at least an hour for an order. Not only did they close down, but they started closing the main food bar, an area that could have been used for completing the backed up orders. If this was a one time thing then I'd be a bit more understanding. But this has happened more than three times. I'm not sure if they are understaffed but this is a recurring problem out here. I've never had to deal with this at any other Chipotle. The workers are moving exceptionally slow while there are 15+ customers waiting. There needs to be some changes that needs to happen and they need to happen soon. read more

Don't come here unless you have over an hour of time that you can spend waiting on a pick up order. I placed an order for pick up at 7:40pm and it is 8:28pm. This isn't the first time this has happened either. But aside from that, they shut down early any day of the week due to being backed up. People have been knocking on their door for the past hour and a half and they aren't letting anyone place an order that isn't to go... even though they are severely backed up on to go orders. They also shut down the main food line instead of helping with the to go to orders. Again, it is 8:30pm and they decided to shut down instead of help these two workers get back on top of these to go orders. Make it make sense read more

Chipotle Mexican Grill - customers in the restaurant - Mexican Near Me - Conyers, Georgia

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I had lunch here today with my riding Academy classmates. And I tried the chorizo tacos. AMAZING! I think I have found a new favorite. Normally I get a chicken bowl but I was real hungry today and the tacos hit the spot. I had chips and guacamole. I love the hint of lime on there chips. It's moderately pricey per person. We sat and ate inside. They also have patio seating. They are located between Krystal's and Burger King at the end of the shopping center. The staff was very friendly. No matter what we needed they got it with a pleasant attitude. They displayed excellent customer service. read more

Chipotle Mexican Grill - Chorizo tacos and a side of guacamole - Mexican Near Me - Conyers, Georgia

Update 11/12: Today was a little better. The food is good. Previous review: Employees should be aware that without customers, then there's no money coming in, which means no job. Some days are good at this location and some days are bad. I always order to Sofrita bowl (tofu)! The last time I went I waited in line and no one was in front or behind me. I got no greeting and a young woman seemed to be preparing orders that perhaps were called in... She asked her coworker if she'd take my order... The young woman respond " no" giggles, twirls, then puts on gloves. Afterwards I wait at the register for approximately 3min while looking around confused as to why no one was at the register. Neither of the young woman said anything about the cashier being away or will be right with me. So I waited and the guy flies around the corner... He doesn't say hi, doesn't greet, doesn't make any eye contact what so ever, rings up my bowl and that's it... No have a nice day or anything. So I proceeded to the dining room and every table ways dirty. Wish I took some close up picks. read more

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This Chipotle...ugh. My last online order pretty much did it for me. I placed the order and selected for it to be picked up around 7:30p. Well it wasn't ready upon arrival at 7:40. I typically don't like ordering online because the last time I did, the order was pretty jacked. This time...it was ALL the way jacked up and I just could not understand. They put a sticky on the outside of the order like that's what the order contains and I'm like what a waste of paper. I asked for brown rice and received white; asked for chicken and received chicken AND steak; asked for 1/2 black and 1/2 pinto beans, none of either. I'm super disappointed and will likely not return to this location. Lines are typically long at this Chipotle which is my reason for placing the online order, but I think I've threw in the towel with this one all together. read more

Great spot to pop off the interstate and grab a quick lunch. On the way back from SC- we hit the after church lunch rush. The staff wasn't super friendly, but they were on a mission. The line went smooth even smooth enough that we as guest worked together to step in and out so it would continue! Food was fresh and delicious. Living the new vegan and vegetarian options! read more

Horrible Chipotle. I recently moved to the Atlanta area from DC. This restaurant tasted NOTHING like the chains they have in DC. The meat was bland and overcooked, the veggies were mushy and not crisp - just plain awful! I ended up dumping it. This is a chain restaurant, so shouldn't they all have the same formula for how they prepare and cook the food? I don't recommend this location at all! read more

So unorganized the manager Taylor horrible, they hand out food that's ordered online and still handing out wrong orders. And then refuse to correct or address issues. Horrible never again read more

Absolutely the worse service I have ever received in a Chipotle! Why are they coming to work with an attitude? Not sure, but the attitude started with making the bowl all the way to checkout. $15 bowl and you're giving your customers attitude, not good! The whole world is having supply issues so if you hear out of rice, out of steak, in todays world you get it right. Now when you hear it with an apology you know like a simple sorry, but we are out right now it's goes other smoother! This place the line ladies are giving you attitude like it's your fault. I try to be the biggest fan of my own when I see them working but tonight 6-25 around 9 pm none of the people in this store understand customers pay their salaries. Absolute shame, I'm embarrassed for you! The job market is tough and you are clearly settling for the worse if you keep supporting this nonsense. read more

This is the WORST chipotle location I've ever been to in my entire life. They are ALWAYS out of something. If it's not the chips, it's the salad dressing... if it's not this, it's that. They NEVER have your order ready at the promised time...you end up waiting longer than you would've if you just came in and ordered from the store. Make sure you check your Togo orders before you leave because they Skimp you on EVERYTHING, and have an attitude if you ask them for anything. Everyone seems miserable to be working there, zero customer service skills. The manager is so nasty and unapproachable. I've let it slide one too many times...This place really needs a whole revamp of employees, starting with leadership! Distasteful customer service and very unprofessional staff, as a whole! I will be contacting corporate! read more

Everybody loves Chipotle, right? Well, I'm no different. So of course FINALLY getting a location close to my home made me jump for joy! (It was more like a small hop with feet planted) I came after getting a coupon online for a BOGO entree. My mom, who had never been to a Chipotle in her life accompanied me. The staff was very patient in serving us, as patience was necessary in explaining to my mom how things work and how to order. They even provided her suggestions (thanks for that) on what to order. I purchased a carnita bowl and she had tacos. The food was really good to me, but mom thought it was just average. However, she is very picky so I'm not certain how much weight that carries. lol I love the setup of this location. We sat off to the back corner and ate and it was like being in our own little world. It was private and spacious. The restroom is located at the front near the door. If you came in from the back you might assume they didn't have a restroom bc its not readily apparent, so I had to do a little searching. It was nice and clean and you can tell they are constantly aware of its cleanliness. Overall, I give this location the thumbs up. I won't waste time describing food that most people are familiar with. So if you are a Chipotle fan looking for a new hangout spot, this one is a go! You're welcome! read more

Chipotle Mexican Grill - Rice bowl with carnitas - Mexican Near Me - Conyers, Georgia

So I'm a big fan of chipotle. I love it wherever I go. This location turned me off a little bit. The cashier and female that rolled the burritos were a little rude. Not to mention the counter was extremely dirty. It was different foods possibly falling into different compartments. I will say the margarita was good. But they need to work on their cleanliness. For it to be such a busy location it need to be kept cleaner. read more

Chipotle Mexican Grill - I've never seen a chipotle counter this messy. Smh. - Mexican Near Me - Conyers, Georgia

Employees are rude. They felt the need to rush us while we were dining in. I understand the need to close but we still had time to dine in.

I place an online order on the app for pick up. When I got home, it was almost completely wrong. I've been trying to call the restaurant to speak with a manager. My next step is to contact corporate!! read more

Chipotle Mexican Grill - Mexican Near Me - Conyers, Georgia

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I waiting in line for well over 20 minutes today... when I finally got to the front of the line I noticed the young Hispanic lady with a bun ponytail in her hair preparing the food... she was the person in the middle. She was touching everything behind the counter and also touching the refrigerator getting more food with the same gloves she was touching ppl food with ( grabbing lettuce and cheese) NOBODY ever changed out there gloves between customers nor sanitizer there hands...and contaminated all the cheese ,lettuce ,& food with those same nasty gloves she touched everything with behind the counter..... I work in a hospital and I'm highly aware about different bacteria and spores... I was so disgusted ,mad, and pissed off me and my 2 daughters left after waiting all that time in line.... something need to be done about this because this type of behavior is unacceptable... Covid-19 is still here and thriving and your employees are spreading germs and feeding them to your customers... please start using tongs to pick up the cheese and lettuce... Not those nasty filthy gloves your employees are using for over 30 mins at a time and touch and contaminating the lettuce and cheese... read more

Chipotle Mexican Grill - Chipotle in Conyers!!!! - Mexican Near Me - Conyers, Georgia

I decided to go to Chipotle today to enjoy a nice burrito. Upon arriving at this location I was not greeted by the team , I was not asked weather I prefer my food in a bowl or a wrap , ok fine . I continued to make a bowl, I left the restaurant after paying, I decided to go to a park to enjoy my bowl. As I began eating I noticed that the onions and the lettuce were not rinsed by water but instead served to customers. Working in the healthcare field and having previous restaurant experience, it is important That we ensure quality food. The food at this restaurant was not quality food & This is my first time trying Chipotle at this location. read more

This Chipotle is terrible. I visit it relatively frequently and place my order on the app and it is almost never ready at the promised time. I always end up having to wait an extra 15-30 mins. Today I placed my order on the app while I was waiting to checkout at Target because I knew this Chipotle store would not be on time. This was not my main issue this trip however. I ordered a burrito bowl on the app. The app said the store did not have any chips so I was only able to order a large queso. I figured if the store did have chips it would be an easy fix once I got there. WRONG! I asked the girl working the to go orders if I can get some chips because the app said you did not have any. She went to get the manager Miguel. I asked if he could just charge me the difference of the queso vs chips and queso bc the app said chips were not available or if he could just give me the chips for the inconvenience. He was extremely nasty. He said I had to ask for a refund on the app which I had no idea how to do. Did not offer to show me or apologize for the inconvenience. He instead told me I can buy the chips and I would have to get in the back of the long line in the store for chips. That defeats the purpose of me ordering on the app. I just found him to be extremely nasty, no apology for the inconvenience. He acted as though I was a bother to him when all I wanted was some chips. I thought it was ridiculous to possibly lose a customer over the cost difference of a dollar and some change. Please look into new management (Miguel) and staff at this location because the service is always unacceptable here. read more

My body doesn't tolerate raw onions well. Normally when I go to Chipotle, I ask for plan chopped tomatoes instead of their regular salsa which contains raw onions. I have had dinner from this restaurant on multiple occasions over a few years and have not had a problem with asking and paying for the chopped tomatoes. On this occasion I asked the manager after asking the server and being told "we don't do that" can I have the tomatoes as usual, he told me, we don't do that. I then asked him if they don't or won't ? He stated "we are not going to do that". The lines have been very long lately with 15-30 minute or greater waiting times. I definitely would not have stood in line after calling multiple times and getting no answer on the phone if I would have known I would have not been able to get what I wanted. Instead of not paying for and taking my meals, I graciously paid for a partial meal of what I had an appetite for and left the store. Customer service should have not been a problem especially since I counted 9 people on staff. So I didn't get what I was craving, I didn't get an answer on the phone, and had to wait in very long lines. Is this 1 star worth not giving a customer who has tolerance issues with raw onions plain tom that they already have diced worth it? Apparently so. I will not be returning to this store. I have been living in this are for 15 year and they are not a favorite in the community anyway. Next time I will take the 2 star ratings seriously. I will also call the district manager as well. read more

NEVER gets the order right. And they get defensive like it's MY fault. This place and their employees are incompetent beyond belief. I would give zero stars. Taco Bell is better and I won't eat there either. read more