This chipotle location lived up to its reviews to the tee. Staff was underprepared and seemingly under trained and understaffed; and haphazard in their placement. Service was slow and it was not really that busy. I ordered the special steak garlic gualillo bowl, the steak was not adequately cut into bit sized portions, and by the time the bowl was assembled the steak was a buried afterthought rather than the bell of the ball, which lost all flavor that should have made it "special". As for the assembly line, the prep area was less than tidy, there was grease and handprints all over my to go bowl cover I didn't see anyone change gloves the whole time I was there, and their overall assembly resembled more toward grade school cafeteria lady than a business... Gave them a chance.. maybe I will have another go, but there are better places for faux Mexican. Or just go get legit Mexican.. it's better.. read more

Really disappointing experience at the Chipotle on Killian Road. I placed a mobile order expecting it to save some time, but ended up waiting about 30 minutes in line just to pick it up, and didn't get my food until nearly an hour after ordering. After finally getting my order and leaving, I realized I had been given someone else's meal entirely/ I got a DoorDash meal for someone else. To make matters worse, even the incorrect meal I received had literally three pieces of chicken in it and was also missing items listed on the order label. Waiting 30 minutes for a mobile order, receiving the wrong person's food, and then seeing how little protein was actually in the bowl is beyond unacceptable. I understand mistakes can happen, but this was frustrating and not the experience I expect from Chipotle. read more

This place sucks, people walking away after they see how SLOW they are. One guys is talking on his phone through his ear bud while working, Missing a lot of ingredients. Staff aren't friendly. Understaffed. Need a training lesson at chic fil a read more

Chipotle Mexican Grill - Guy on his ear bud talking, not listening to what they need on the line - Fast Food Near Me - Columbia, South Carolina

We have gone here a couple of times for steak bowl and were told they either had none or we would be required to wait for over 15 minutes. Today, we had to use a delivery service and when it arrived it basically had about three pieces of meat (even though I paid for extra steak), little to no veggies and mostly rice. The large queso and chips were also missing. Good thing GH refunded my order. I will not be supporting this establishment anymore. Ridiculous. read more

Chipotle Mexican Grill - Dry rice, burnt steak and basically none of what I paid $66 for. - Fast Food Near Me - Columbia, South Carolina

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I had some bad experiences with this Chipotle before, but this time it was really great. I ordered through DoorDash, and everything had arrived fresh and correct. Even though I didn't order chips and queso like I usually do, the meal was still very good and satisfying. My visit till time is definitely 5 stars and has my changed my opinion. read more

Chipotle Mexican Grill - my order :) burrito bowl brown rice , chicken , lettuce , cheese , queso , sour cream , black beans , roasted chilli corn salsa - Fast Food Near Me - Columbia, South Carolina

DO NOT use the drive thru pickup on friday night. no one knows how to attend to the drive thru customers....

This location handled the rush of a nationwide buy one get one burrito event super well! The line was out the door, but they made sure to hook everyone up and they were super friendly. Even towards the end of the rush, the rice was super fresh and they were smiling! Very rarely am disappointed by Chipotle and this was not one of those times. Five stars from me! read more

There were seven workers in the store, a line of about 25 people, and only one person making the food and cashing out orders. Completely unacceptable. read more

I ordered on line, went to pick it up and the person on the register did not acknowledge me while he was attending to customers. I then intervened after waiting for quite some time and said I was there to pick up my order. They said my order was not there. So I asked to speak to a manager and she was upset that I asked to speak to her. She said she was busy attending the customers that were there. She then told me they gave my order to someone else and didn't apologize!! Instead she was annoyed and asked someone to make my order again. Absolutely WORST experience. Will NEVER go back there again. read more

Poor service, dirty tables and area. No one was working and they had half of menu was unavailable read more

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This trip to chipotle really upset me. We ordered online and it was 20 minutes behind schedule, there were people stocking food, standing there, folding boxes, etc. Nobody was helping out the people getting food and nobody was served until 5-10 minutes after they'd been standing there. On top of that once I got my food, they forgot my drink, I then got it and boom the drink machine nozzles were removed for cleaning and they all exploded all over me. No warning no signs, and all this chaos was during rush hour. My quesadilla was also burnt at the bottom and so it was less than stellar. They definitely need to manage their time better! read more

Just read all the other reviews..same. Dirty dinning room. Dirty drink area. No lids. No napkins.

This place is disguising. Your management lacks management skills ! The place is filthy cross contamination all over the place. Tables look like they haven't been cleaned for days. This seems to en an ongoing issue with this location and the one on two notch. These employees are lazy asses. read more

First time at this location. I ordered on the app and picked up at the drive through. My food was ready on time which was a plus and the guy at the window was friendly. I tried their queso for the first time and I lovedddd it. It had a little kick with small bits of what hot peppers inside. My only complaint was that the guacamole had large pieces of avocado inside. It wasn't thoroughly smashed. Other than that, my food was very good. My bowl was full. read more

Chipotle Mexican Grill - Fast Food Near Me - Columbia, South Carolina

Do NOT do an online order and request the chipotlane pickup. I ordered my food at 6:37P to be picked up at 7:10P. I got in line at 7:12P and I'm currently 30 minutes into my wait. I get wingstop delivery orders faster than this. I'm not sure what the point of ordering ahead is for if the food still isn't going to be ready. 4 cars were ahead of me when I pulled up, 2 got their order and 1 just left the line altogether. This is despicable service. Edit: 7:45P Got out line and went inside for my order. Staff was very curt. I had to wait another 10 minutes for the worker to say anything. I was told I could wait another 10 minutes or get in line. I'd rather drive the extra 10 minutes to the Two Notch location moving forward. To be so behind on orders and be short with customers is not a place I want to patronize. Edit #2: just received my order at 8:14P and it's not correct. Don't waste your time coming here. read more

Had to grab a quick bite. First impression is the messy counter, even though there were a couple sitting down at the tables and me just coming in. I know chipotle has standards of having to keep clean but this was a bit sub par. Anyways, got my food and headed out, no problems from other customers or staff. Thanks! Edit: Never mind, had a piece of avocado skin in the guac. They prepare the guac in store too. read more

Chipotle Mexican Grill - avocado skin in my guac :c - Fast Food Near Me - Columbia, South Carolina

EVERYTHING! This place sucks. I don't know why I keep going back but they never get my order right. Then it's never on time. Not sure who is running that circus but it's terrible. The employees do not acknowledge you and act like you're bothering them. They need to shut down and get it together and try again. read more

Definitely the WORST location in Columbia and that is not an exaggeration. Every single time that I come something is wrong, they're out of something, order not ready, and the place is filthy. I always try and avoid this location at all costs and yet the few times that I still end up back there I'm reminded of why I vowed never to return. They absolutely need to go out of business at this point. read more

This place is absolutely disgusting a health inspector needs to come here and shut this place down. I cannot believe they haven't been shut down you can see into the kitchen and see nothing has been cleaned. Also the two times I've gone in there have been no forks, straws, tops, or napkins available. The last time I ate there I got sick and everything tasted underdone do not eat here! read more

This location doesn't deserve a one star rating. This place is ridiculously sorry. How can you be out of chips and salad dressing for a salad, this doesn't make sense. The Chipotle on Forest Dr is a much much better restaurant than this one. Management at this location needs to be replaced along with the lazy employees. This shows that management is lazy and slothful and customers are spending their money food and no one cares. It seems like the employees they have are only there to make money and have no concerns about sanitation. this place needs to be shut down forget about replacing employees. This is pathetic and whomever own this franchise should be embarrassed because it shows their character. read more

I have gone to this specific location multiple times throughout the past year and no matter what time.. they are always out of everything. There's never enough rice, never enough protein, never enough red sauce and they most times they do not have chips. The service is okay, nothing over the top because they are just on the clock which is understandable. Always "sorry about that" but it's the same everytime. The environment is okay, the music is too loud to hear your own thoughts.. It makes me not want to return ever because there's never adequate amount of food or they don't put enough and always charging extra. This needs to be fixed. read more

Came here weds about 4 after ordering on the mobile app which told me the food would be ready at 1530. Well my food wasn't ready I ordered 2 burritos and a bowl, 20 minutes later I asked how Long it would the worker informed me that they are short staffed and are behind, understandable. I sat and waited patiently and another 15 minutes go by and still nothing at this point I would have asked for a refund but I was committed and besides kids were hungry surely it can't be toMuch longer......well 15 more minutes and guess who gets their food? yep me, this small victory was short lived once I got home. As I handed out the food and watch the kids take a bite, it was clear by the impression on their face they screwed up the order! Burritos were loaded with raw onion, did I mention onions are disliked and especially raw ones! I'm not sure who was making this food but their generosity on the onions did not go unnoticed. $30 down the drain and a waste reward on the app, I knew I should of just ask for a refund. Maybe hold off eating here till they get more staff, that is unless u like the extremely long wait to get your life thoughts together and have a love for onions read more

Visiting SC from NC and this is the absolute worst location I've ever been too. The wait times are an hour or more. The employees displayed attitudes in their body language and facial expressions. This location needs new management or needs to be shut down. Doesn't even deserve 1 star. read more

I visited this establishment today. As a customer who values quality service and food safety I was disappointed with the experience I had. Upon placing my order the employee preparing it dropped some ingredients onto the work area n to my dismay he picked it up n put it in my food container. When I expressed my concerns to the employee his response was "you want me to fix you another order, and our work area is sanitized"(didn't look very clean) but his tone and body language were unprofessional and disrespectful. Despite my decision not to have a new order made his demeanor remained unfriendly and he appeared upset which further diminished my experience. As this was my first visit to this establishment this experience was disheartening. I think it is crucial to maintain high standards of customer service and food safety to ensure positive experiences for all customers. read more

I wasn't going to post anything but I cannot allow anyone who chooses to read reviews to be uninformed about the poor service at the Killian Road location. There were plenty of employees there. The young man serving the drive through seemed very busy but inside was the opposite. I waited alone for a time and then a line gathered as the person working the front counter lazily walked past me to get a box of gloves, then back, away again to get some containers, then back, and finally she greeted me. At this point I have watched three other employees doing nothing. One walked by drinking a soda, the other standing by the grill and another emerges from the back unbothered. She gloves up and takes me order and finally I think I'm going to leave...NOPE!! She sits my food at the edge of the serving station and proceeds to take every other order behind me...(with the same gloves never mind the implications from cross contamination) Then, after several more minutes finally she comes to cash me out and flatly says, "sorry bout the wait". So, don't go hungry and plan to wait. Chipotle on Killian Rd, thank you I probably lost a pound or two in line. read more

For the past five time I've been at this location they have been out of fajita. Fajita is only onions and bell peppers how can you possibly run out of it with no intentions of making more. Tonight excuse when asked if anymore will be cooked was no we're busy and a shoulder shrug. Please for the life of me do better with this situation. read more

My bowl was half way filled. The chips were stale and the drinks I paid for were not available and the manager said he couldn't give me my money back. I've sent a message hire up because this is just unacceptable. I've waisted $17. read more

Chipotle Mexican Grill - My bowl was half way filled. - Fast Food Near Me - Columbia, South Carolina

WORST CHIPOTLE EXPERIENCE EVER!!!!! I've been a regular chipotle customer for years and the Killian road location in Columbia,SC is the absolute worst! We ordered cheese quesadillas for our two kids. Instead of the kids meal I wanted a regular size cheese quesadilla for them. I was informed that regular size cheese quesadillas were only available online. This was very confusing to us since a regular size quesadilla can be made the same way as a kids sized one. They refused to make this for us saying that they had only one quesadilla maker that was on the "online order" side. A quesadilla takes probably 30 seconds to a minute to make and the quesadilla maker was right near the cash register so we are still unsure why our request could not be accommodated. They said we could order them online and do an in-store pickup. I did end up placing and online order for 2 regular sized quesadillas. 30 min later my kids FINALLY got their food. The staff was rude and unprofessional. The dining room was filthy with trash all over the floor and tables. There is clearly a serious management issue at this location. Our experience was so bad we will not return to any Chipotle location in the future. Such a disappointment. Do better Chipotle. read more

I agree with the other 1 stars. Always something wrong. I tried them several times and always faced a problem like, they didn't have lids for the bowl, ran out of lime juice for the rice, no cilantro, no brown rice, HARD white rice, no chicken. And I avoid peak times because I hate Killian traffic. There is no reason for the store to always be messy in the kitchen and waiting on chicken and or rice. They don't even apologize for the inconvenience, like it's my fault for even coming. Just go the one in Forest Acres. This chipotle costs a little more and they don't give proper portion sizes. SN: they probably built this one because corporations track zip codes and they saw "our zip codes" eating at other locations and built this on. This location is horrible. read more

Great service guys thank you so much. Driving home from pageland to Charleston. Needed food. The staff were so helpful and kind. Shout out to Franklin & jayvion for the great service and not making you feel like you're a burden. I don't leave many reviews. But I just had to compliment these guys. Its 1015 on a Sunday and they were still so hospitable read more

So this is my 3rd time having an issue. I order a large guac and chips on the app. That's it. Pick up at 6 pm. I arrived at 6pm. They didn't have order ready or the girl couldn't find it. Then she came back window and asked me some 3 x times. Mind you all I had was a large guac and chips. She brought me a bag and it was a small guac and small chips. I waited til she came back I said I ordered and paid for a large guac and chips. She then made a large guac I left just to realize I had a very small bag of chips. Never again. This chipotle needs to get it together. read more

This location needs to get it together. There's been a couple of times where the meat was left out of my burrito, bowls, and then, if it does have everything that you ordered, it is flavorless. Also, do not order online to pick up in the drive-through for convenience because they will not have your food ready, or anyone else's actually. They're bad about just fixing the food as the car gets there for pick up and it backs the line up. I had food ready to be picked up at five and then when I finally got to the window at 5:40, my food wasn't even ready. Which I guess I'm glad it wasn't ready since I had to wait over 30 minutes in the pick up line absolutely ridiculous. Get it together read more

Zero stars. I have ordered from here a few times just trying to give it a chance. On numerous occasions, we have ordered simple meals on the app only to have something completely different in our bags. I don't understand how an order will have certain items verbatim that are supposed to go on an order and you still put whatever in the order. I ordered a bowl with one meat, rice and black beans. I received a huge piece of fat rather than meat, pico and cheese. Please consider reviewing orders carefully. Some people have a certain way of ordering because of food restrictions. Personally, I do not add cheese on my items because of dairy restrictions and to come home and find something I didn't order was infuriating because this is a common issue at this location. read more

Walked into the men's restroom after the person who was preparing food. There was urine on the toilet seat and in the toilet. Sink was dry indicating he didn't wash his hands nor is he concerned with keeping the restroom clean. This is the person that prepares the food. If doesn't care about washing his hands imagine how he feels about the preparation of the food you are eating. read more

we drive 20 minutes to this chipotle because it's the best around here. they always give you a good serving of everything and don't skimp out. most of the workers are very nice as well. read more

My chip weee terrible they had no salt, uncooked, and looked depressed. My queso was cold. LoL

This is the worst chipotle there is. First time I came the rice wasn't cooked all the way. The second time I did a mobile order to pick it up through the drive through and sat in a line of about 8 cars for over 30 minutes. I would have gone in, but I had kids in the car. read more

Constantly having my order wrong so I stopped using the order ahead feature on the app. I love their rewards system but this location isn't the best. read more

When first opened this was great, we order on a regular basis, my wife has celiac and they are able to accommodate, then every other order we got was wrong, food made so that my wife couldn't eat it, and trying to get it fixed was always a nightmare, tonight we order and we get 1/2 correct and the other half was someone else's food, the half that was correct had hair in it, I know places are short staffed but everything I go In there's plenty of staff, they just don't pay attention, we have gone from order 3 times a week, to now not ordering anymore after today. Go here if you want you order wrong get attitude from the management and let's not forget getting free hair with your food. read more

Driving through and stopped in for dinner. Not the best experience. Guacamole was half avocados that were rock hard. Bathroom smelled like pee. Next time I'll keep driving. Too bad because it looked new. read more