The email I sent to Chipotle after my experience should explain the 1 star. I just had the absolute worst customer service experience of my life at your restaurant in Clarksville, TN. I ordered a SALAD and received a bowl without any lettuce in it! As if that alone wasn't frustrating enough, I found that it was nearly impossible to receive any customer service regarding the mistake. I tried calling the restaurant and found it's impossible to speak to an actual person. So I tried contacting support on the website and also found that I cannot actually chat to anyone or provide feedback because I ordered the food on DoorDash. I wasn't asking for a refund. I just wanted to provide feedback and have the problem fixed. At this point I decided to drive to the Chipotle location that made the order to see if I might be able to get some lettuce. At the location the manager on duty told me that he could not do anything with "that mess" because it was ordered on DoorDash. I also had pointed out to him that the item details printed on the lid stated specifically that lettuce was included in the salad. He told me that "he could read". Not once during the exchange was I apologized to for the mistake or offered any kind of solution. According to the manager the fact that I had ordered the food on DoorDash meant that I was completely out of luck and would not be getting the lettuce for my salad, or any kind of apology. It shouldn't be necessary but I'd like to point out that DoorDash doesn't make the food. Chipotle does. It was not the mistake of the delivery service, it was the mistake of the restaurant and accordingly I will continue to use DoorDash, who does have great customer service but I can guarantee I will not be eating at or ordering from Chipotle again. I have noticed that the quality of the meat has been declining and overall Chipotle is just not near as good as it used to be, but I wanted to give it another chance. Unfortunately I was highly disappointed this time, not by the quality of the food but by the lack of customer service and complete disregard of my customer experience simply due to how the food was ordered. If Chipotle doesn't want to treat DoorDash customers the same as they treat customer's who eat in the restaurant then it seems to me that maybe they should not contract with DoorDash at all. I am very disappointed with Chipotle and will no longer be a customer. I wanted to share my experience though because it should matter to the bottom line and the people in charge that customers who use DoorDash ARE STILL Chipotle CUSTOMERS. And if the experience they have is this awful then they will be losing customers as quickly as they are losing quality. Sincerely a dissatisfied former customer. read more

This is the worse chipotle I've ever been to. I've been here 3 times in 2 weeks and they are out of meats. It's absolutely absurd. I have never encountered another chipotle that has been out of multiple, and especially not all of their meats?!?! They would get zero stars if I could. read more

Yikes. This has got to be the worst Chipotle I have ever been to. The first time we went when they first opened was decent, but still it took about forty minutes - we figured it was because they were brand new. They've been open a few months now and yeesh, it's only gotten worse. The food is never fresh. Chips are stale and nearly rancid from old grease. The portion sizes are laughable. They have gotten our order wrong every time when we order for pick up, don't put all the kids items in their meal like the rice or the beans, we've never gotten the chips that come with their meals, and service is less than ideal. It's such a shame because we love Chipotle but this one is a huge miss. read more

Beware if you are placing an order for pick up. My order wasn't ready until 32minutes after the app gave the notification that the food was ready to be picked up. read more

I have had it with this location. I've been about four times since they recently opened to this specific location, but my last two encounters have been dissatisfactory. The second to latest time I went was about four hours before close, they were somehow out of all of their meat options, besides chicken, and they were also out of their fajita veggies, lettuce, cheese, and sour cream, though they did have some fajita veggies on the grill but they refused to serve those to walk in customers, saying to me "Those are for drive in customers only". WTF! I could care less whether I order at the drive through or inside, if you have the food available, you should serve it to any paying customer. Not only that, the customer service of the staff was aweful. I'm I'm going to leave your location paying $35 for two bowls and a side of guac, I expect top notch customer service and you'd better have everything I could want for my bowl. I don't care about excuses or fullfilment issues or the weather... that's the price you pay for being one of many among the most expensive restaurants in the state, compared to even Chipotle's in Nashville and the rest of TN. I decided I'd come back one more time. This time they were a bit nicer, but I still left feeling ripped off. I ordered my two bowls as usual and my gosh, the portion sizes were rediculous. The lady would barely dip her spoon in the various tubs to get the tomato/corn salsas, sour cream, cheese, meat etc... One of the bowls is so skimpy that when they set my second bowl on top of it, it litterally reversed the aluminum shell they put on top of the bowl since there was little to nothing underneath it to support it. I at least expect the bowl to be filled to the level of the paper bowl itself, and that's only about an inch, especially for $10. Then there's the guacamole, the lady was so busy talking that she forgot to fill the darn thing up. I ordered a large guacamole and chips, which she failed to fill, and refused to when I asked her about it, so that I left with a large size with a quantity inside of it the same as their regular small size. I can't stand feeling ripped off, especially at these prices. In short, serving sizes aren't consistent, and the staff are too busy talking amongst themselves to notice. Some of them can be quite rude, and you're paying a premium for that experience. It is significantly different than the other two locations up here. I do not reccomend this location. Its sad considering how new it is. read more