Really slow at making two sandwiches. Three workers and only two customers...it took 12 minutes then they only made one of the two sandwiches! They have the ability to do 3+ at a time but make them one at a time....never going back. Then, they finished the 2nd sandwich, called for it to be picked up and mine must have been the first one because one bite and it wasn't even warm. I asked them to warm it up... read more

Stopping through while traveling, we just needed a bite to eat. Something everyone would like. Firehouse came on the map and we locked it in. In general Firehouse Subs are very tasty. There are lots of options, and I've never had a bad one. This particular location wasn't terribly busy at the time, which was nice. It took a little while to get our food, but we did have four sandwiches to make. One was prepared wrong (perhaps a communication issue at the register), but they were content to make one the way we wanted it. I find the "bang for my buck" to be a little shy at Firehouse Subs. $10 for a 8" sandwich that isn't horribly complicated feels steep - which is probably why I only eat here when traveling and not regularily. read more

The food was good but the cashier could not have cared less. She was the one with brown hair, nose ring & tattoos. She didn't bother to ask if we were a rewards member, just told us to pay & when I said oh I have a rewards barcode, she got irritated and told me to cancel the order. Except she had to because the button made an error noise on my side. So instead she said ok well I'm not cancelling so I guess just wait for it to time out. What?? That was so bizarre. There was a line so we said ok, guess we don't need the rewards. We ordered club on a sub & it was good. The bacon was very flavorful. Plenty of meat & also had chicken and dumplings soup - it came wrapped up in a crazy amount of plastic wrap so I guess no lids here but it was good. Lots of dumplings, a few pieces of shredded chicken & some peas/carrots. Creamy broth. Most tables clean, some had lettuce or other bits on them. The soda area was relatively clean. Bathroom could use some work, there was blue liquid or solid on the toilet and sink. Not sure what it was. The trash container was rusted? Paper on floor. Not as bad as it could have been. End of shopping strip, lots of parking read more

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This review would be higher if the staff actually waited on customers. My husband was waited on, and shortly afterwards three other people came in. Two walked out without even being greeted after standing there for a few minutes. Customers will not come back if you don't provide service, and I don't only notice for myself. read more

Firehouse Subs - Sandwich is good, service is not - Fast Food Near Me - Clarksville, Tennessee

The food was great. The bread was a little stale the service there was amazing and also they let my kid have a free pen.

I just moved here from Hawaii and haven't had Firehouse subs in 3 years. I forgot how good it was!! I had the Engineer and added black olives. It was GREAT!! The medium was a little too slow, next time I'll get the large. They had limited dining in seats available but I got mine to go. The two person staff was good though a little slow. read more

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Left Firehouse subs approx. an hour ago and I have an issue. When walking in there was no one else there, which I thought was great because this was my first time and I needed some extra time to order and ask questions . My questions were answered and all but one of the employees was actually drinking water from her own personal water bottle, with no gloves on. So I'm looking at the subs that were advertised and I was like they all look amazing. So I ordered two subs! Got home and I was so disappointed !! These subs seemed as if no effort was put into them!!! They were like I can't even explain no effort into a sub that cost nearly twenty dollars and at the register have the nerve to ask for a dam tip! The tip is, take pride in other people money. If you work at an establishment make them look good , not bad! There was a veTy small amount of lettuce and tomatoes, one strip of bacon, I mean you charge all this money for nothing!! This was so disappointing!! I hope and pray that this review help the workers understand exactly what we expect as customers, and it's not losing our money and at the end of the day feeling cheated . I will nor return any time soon!! Sad And pathetic. read more

We needed a quick lunch as we were driving down this road that has every single fast food restaurant known to man. Someone suggested this chain which some of us had never tried. Two of us split their Italian sub. It was quite tasty given the extra Italian dressing and the fact that they serve it hot. The price was fair. Service was relatively fast given all of the current issues in the food service business finding good help. We will definitely give them another try when in need of a sub. read more

Firehouse Subs - Inside - Fast Food Near Me - Clarksville, Tennessee

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service was very bad, went in after working a12 hour day and thought I would grab a quick sandwich, quick is not what I got. Waited 15 minutes, while waiting I was watching what I came to find out was the manager. She was calling very rudely to the employee in the back "are you gonna come and help, or what" well the poor girl comes out and jumps on the register and checks out the next two customers, I'm next so I'm telling her what I want and midway through the manager says help make sandwiches, completely ignoring me. so I'm waiting again probably for another ten minutes, finally the manager comes to the register "dine in or takeout" in the rudest most snotty tone, I should have walked right then but I was hungry. So I placed my order. Now again I'm waiting 15 minutes pass, maybe two people get their food, then the people that were behind me in line get their food, so now I'm like what the heck, so i stand up and the other employee asks if he can help me, the manager is looking at me now and asking what I ordered, they can't find the ticket and are scrambling, at this point I'm done I just want my money back so I can leave. She tells me she doesn't know how to do that and no. Now I'm mad. She says I can come back tomorrow to complain or take the sandwich but I'm not getting my money back. I said fine make the sandwich right now. you should've seen the attitude, slamming the bread on the counter, muttering obscenities' under her breath. So rude like how can you be mad at me for your mistake? so after about forty five minutes I got a very poorly made sandwich. I will not be back. read more

We came in right after the store opened. We had a great customer service experience. The young man was very friendly and helpful. We both ordered hot pastrami sandwiches and the person I was with got a 5 gallon pickle bucket. Part of the proceeds are donated to the local firehouse. Which I love. They had a super awesome mural painted on the wall. The whole place was reminiscent of a firehouse. Great atmosphere, food and customer service! read more

I've never had a bad anything from Firehouse Subs until yesterday. Ordered the Chicken Parmesan Meatball sub for my Mom because they looked so good in the commercials. Sorely disappointed! That was by far the worst sandwich we have had in a long time. Beyond dry and tough! (She couldn't eat it so I gave her my sandwich.) I indicated on the app that I wanted caramelized onions, shredded lettuce and Mayo on the sandwich but got none of those things (didn't know that until I got home. Should have checked before leaving). Also ordered the Hook and Ladder, which was delicious and much easier and enjoyable for my Mom to eat. Will not be getting the Chicken Parmesan ever again! Sorry! read more

Got a hook&ladder sandwich for lunch, two hours later and I'm violently sick. Coming out of both ends. I literally have had nothing else to eat today. Food poisoning bad. read more

What is it with customer service these days. You had one job! Now I gotta travel to some sacred place to get rid of this loud as pickle that nobody eats. Think I'll try Cali Subs/Jersey Mike moving forward. read more

Firehouse Subs - No pickle spear, funny this has happened at another Firehouse - Fast Food Near Me - Clarksville, Tennessee

I went a couple days ago, but this is still on my mind so I figured I'd write a short review. This was my very first time visiting a Firehouse sub. The taste of the sandwich wasn't bad I was craving a nice pickle so I decided to go with the corned beef/pastrami. So here's my issue, for a $20 sandwich I should've gotten a lot more meat, no reason for my sandwich to mostly consist of bread it's blowing my mind. The lack of pastrami on a $20 sandwich was enough to make me never go back. It was a very disappointing experience, wish I would've taken a photo. Two stars because the employees were nice. read more

Kinda disappointing this place represents first responders. The place was filthy, sticky floors and tables needing a wipe down. There was a hair in one of our sandwiches, no straws, pickles were mushy...everything left a lot to be desired. read more

I normally like these restaurants, but every thing about this trip was terrible. 1/2 the drink stations was out, ice tee was not available, the sandwich was made wrong and was terrible and everyone moved in slow motion. Avoid this place!! read more

The order was ready in a visible place at the time I was supposed to pick it up. The order was correct in every aspect, and everything in the order had a good taste. The inside of the restaurant looked clean. And the self-serve drink station had a multitude of choices. The employees seemed on-task and focused on their jobs, and you don't often find that in the fast food world. A very high recommendation. read more

First time visiting a Firehouse. Interesting menu of sandwiches, but they seem a little higher priced than comparable sub shops. Enjoyed the sandwich, although they skipped the lettuce, tomato, and onion condiments I asked for. Probably won't change my regular rotation of sub shops. read more

Firehouse Subs - Corned beef and pastrami - Fast Food Near Me - Clarksville, Tennessee

Staff was friendly, only one person mopping the floors at 8:30pm, so they stopped to ring me up and make my food. Got to the hotel to eat about a 200yd walk. Meat cold and tough, bread not toasted, and out of sweet tea... I would say this is not a location I would ever visit again... it's to bad It's so close tot he hotels read more

Got food poisoning March 9th 2019. Ordered the beef and cheddar brisket. Still recovering. Will never eat there again. It seems their service has declined over the months as well. There are plenty of other sub shops that are doing better and have higher quality food. read more

I really enjoy going to this restaurant. The service is always great and the food is always amazing. It is a hit with the wife and kids too. We try to make it to this restaurant a few times a month because it is just that good. The only reason I rate this a four star is because every time I find a hot sauce that I like, it seems to be empty the next time I go. I recently found a garlic one (that I opened) and I hope that it stays around for awhile because it is my new favorite!!! Also they have one of those coke freestyle machines that have those special drink. The drink that they have is a cherry limeade that you have to put limes in the get the full flavor. It is pretty amazing!!! I highly recommend this restaurant. read more

Firehouse Subs - Fast Food Near Me - Clarksville, Tennessee

When someone says do not put certain ingredients on that could mean because they have bad allergy reactions to the ingredients. I specifically told then multiple times do not put this in it. Low and behold I go home and take a bite and my throat starts closing up!!!! This is ridiculous. They seemed more interested in talking to each other than interacting with customers. I just wanted food not my throat closing up because they messed up my order so badly. read more

It's a chain, their subs are hot and awesome. I highly recommend the Hook and Ladder, partially involved (no onions or tomatoes). This particular location is extremely friendly. The mangers walk around asking how your food is and clear your plates for you. I've eaten at two locations in Knoxville and Nashville, and I have to say this is the best one based on dining experience. read more

Do you like hidden charges?? My husband and I decided to stop in split a sub. First thing we noticed was that there were no prices for just a sub. I didn't want chips or soda but with the huge line forming behind us, we just wanted to be quick. The girl asked if we were splitting the sub, I said yes and that was that. Come to find out, for them to cut the sub in half cost $2.50. In addition to that, we were asked if we wanted mushrooms, apparently that costs extra as well. Then, next to the register there is a sign with toppings, it did not say they were for an added cost so we got tomatoes - they cost us extra. My kids thought it was worth mentioning that they were offered a rice crispy treat instead of chips. It was a bite size one so they too were disappointed. Honestly, the subs were good - nothing special, and not worth all the added costs. I don't think we'll return, unfortunately - another crappy service chain restaurant here in Clarksville. read more

Amazing. The sandwich pretty much disappeared in front of me. Lol. I was thinking about taking a picture but I did not want to put the sandwich down. Maybe next time?! Recommend it and better come hungry because you do not want leftovers :) read more

Good sandwiches but service has gotten worse and worse took 40 minutes for them to make 1 sub with 2 people in front of me

This place does it right! The Philly cheese steak sub i had was spot on. This place puts jersey mikes and subway to shame. The price was not bad, and you know what? i do not have a problem paying extra for service and quality. I would take the time to come and eat here again for sure. Firehouse should be rated number 1 in Clarksville. Brenda P read more

The employees are very rude and just look at you. My cashier was Brice and he was absolutely horrible. He acted like he did not want to even help me along with his other co worker. There was only one other person in the building and they just kept doing why they was doing and didn't even acknowledge me. HORRIBLE SERVICE!! read more

Clean, tasty, and fresh. We enjoy getting chili and a hot ham n cheese sub on a cold day! Its really decent chili! Pretty quick service! Be sure to sign up for their email club! read more

The subs here are amazing. The staff is not as pleasing. My wife received a free Brithday sub. The staff wasn't helpful. They acted like they would rather us not be there. Our order was to go. And they had it in dine in trays. Then the lady seemed irrated that I told her it was to go. I love the subs however be aware that the staff is not pleasant. read more

We always order the Cheddar Brisket sandwich. So ! Please bring back the Reuben sandwich that was so good and with a crunch!! Couldn't be any better read more

This is my first visit to this chain. It's all good, and I'll be back. Clean store, friendly staff, good food. read more

Firehouse Subs - The New York Steamer with Jalapeño Chips. Mmm! - Fast Food Near Me - Clarksville, Tennessee

By far the Best sandwich in the business. Toasted bread and STEAMED MEAT make for a flavorful freaking sammich! A 8" medium fills me up.

I love this place! The staff is always friendly and informative, and the food is GREAT! 10/10 would recommend.

We've been to different locations and never had a problem....this store is the worst. I don't think the employees got the training they need. I'm Me and my husband ordered to go, one was made wrong and the other sandwich was so horribly made that my husband wasn't able to eat it. He got an Italian sub, the bread was so soggy that it was falling apart. The meat was just in the middle of a footlong bread and there was extra vegetables that wasn't supposed to be in that sandwich. :( read more

Terrible service. MIL had to wait a ridiculously wrong time for her sub and literally all of our subs were done poorly. On top of all of that the servers were short to the point of rudeness. They also sprayed cleaner on the counters and all over the meat for the subs. I'm not a doctor but I feel like kitchen cleaner shouldn't be sprayed directly on the food. read more

Slow, inneficient and horrible soggy sandwich. It took three employees to ring me up and then it was for a wet soggy sandwich. Jersey Mikes could teach you a thing or two...and why do all the fast food spots in the south have lazy fat employees talking on cell phones...wtf! read more

I went to the Wilma Rudolph location for a pick up order. I waited 10 mins for my order that was already done they just couldn't find it but they were busy so I understand that but when I went out to my car I noticed my salad had everything on it I had wrote no to including cucumbers that I'm allergic too. When I asked the girl with blonde/brown hair with glasses to remake it she told me I ordered it like that even though my receipt clearly said that wasn't true! She got irritated I still wanted it fixed. I have never felt so uncomfortable picking up my food . I get they were busy but that is no reason to be rude and make someone feel uncomfortable to ask for what they paid for. AFTER ALL this I get home to eat my sub to find out it had no bacon on it or lettuce . I was given a plain sandwich with just turkey and littlest amount of Mayo ever . I live 20 mins from the restaurant so it was very disappointing to see this when I got home. read more

Pleased with the service and food. Small tables but very cute little place to stop in and grab some lunch!

So mad, I get a 30 minute lunch. I ordered online and had a receipt and a time to pick up. When I arrived there was a line to the door. I waited patiently until my turn arrived. When I finally got to the register I asked for my order that I placed and paid for online. They had no record of it. ... I have a hold on my card from the location, yet they said there system shows nothing! When I asked to speak to the manager he came heard what happened and disappeared for 10 minutes. Comes back and told me to replace my order. And pay for it again. This will be the last time I go to a firehouse! This is the worst customer service I've received in a long time. And if the hold doesn't come off my card like they claim I'll be calling corporate read more