If you are thinking, how bad can a Chipotle be. I mean they are a franchise that has similar standards right? Not this location. Maybe the staff this time is still in training or perhaps young and inexperienced. Either way, OMG I felt like there was a miscommunication as well as not applying common sense and customer service skills either. The person who rung up my order even threw my receipt in the bag. Just yapping away and not paying attention to the customers. That's all I'll say. read more

Chipotle Mexican Grill - Fast Food Near Me - Chicago, Illinois

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Great to have in the community. This is more of a 2.5 star Don't go near closing for the following reasons: 1) worker on the line never changed her gloves and she touched everything. Inside containers. Handles. Tortillas. Packaging. 2) Much will be deleted and that's cool given it's near closing but 3) randomly in the middle of the day foundational items are not available either. It's not acceptable and I give room for managing and planning is difficult when you just don't know demand however I trust Chipotle can anticipate such better than reflected. This place is better than the one on 83rd. Parking lot. Fountain drinks Security. Online ordering. But I was perplexed how the Entire line, tonight, didn't know what went with the kids meal yet they were eager to say what DID NOT go with the kids meal. Just order online and wait to pick up. You'll get more options. read more

The reason why I gave one star because the team are horrible to service us since there are line of doordash people and people who ordered thur online and they made fast service to the line who's waiting in the line while all of us were waiting even they don't even pay attention or make a contact if we get call etc so once I got my order online and there are ALWAYS missed some like sauce and drinks so they don't ready pay attentions of every details. So speaking of my order is steak burrito and it's super SMALL! I'm shorty as 4'9 and my hand is small as size as burrito! It charged me like 13 buck for that small burrito! It's not even worthy at all! Def not happy camper here.. so you can see the pictures. read more

Chipotle Mexican Grill - Steak burrito - Fast Food Near Me - Chicago, Illinois

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My husband went to the Whole Foods in Englewood today! I haven't been that way in along time. I saw it was a Chipotle in the same mall by Whole Foods. I consider myself a Chipotle Connoisseur. I have been eating at Chipotle since we only had one location in Chicago which was about 20 years ago. Now there's lots of them. I have been to just about every last Chipotle in the city except for this one!!!!! So I tried them out today.... Walk in a noticed they had an armed guard in there just in case! Everyone had on a mask! Cool! I was like third in line. Took no time for me to order. I ordered a steak bowl to go. The lady who was the cashier told the guy who was about to make my burrito not to be "heavy handed" on the steak. *massive eye roll* As he asked me what type of rice would I like I noticed line was messy. I don't know if they just had a rush or what but it was very messy. Then I noticed when I said I wanted steak. It was finely chopped. Chipotle usually has nice pieces of steak. Not at this one! I mean the pieces of steak were a little bit bigger that the tomatoes in the tomato salsa. The steak was overcooked too but not tough. The steak was very salty! Like extremely! Flip side my food was fresh! That's why I gave them three stars! read more

Chipotle Mexican Grill - You see how little the steak is chopped..look at the size in-comparison to that tomato piece - Fast Food Near Me - Chicago, Illinois

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This Chipotle is ALWAYS on pointe! The service is impeccable, especially for Englewood. I'm always satisfied when I leave & happy with my order. Once, a lady dumped lots of the soy on top of my beautiful bowl... But the manager immediately made it over, even though I protested. He was right! I was actually happier with the bowl the way I'd wanted it! So the gesture was much appreciated! I will continue to return here for their Fresh, Fast, & Courteous Service! read more

Chipotle Mexican Grill - Vegan = bowl, mixed beans, guac, (corn + tomatoes) no tofu cheese or sour cream. +chips - Fast Food Near Me - Chicago, Illinois

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The team worked together beautifully to get that lunch line down. The line was at the door and I was in there 20 minutes. Seeing fresh food come out was a plus. It broke my heart when my rice was undone. A rice bowl with uncooked rice?!? Nasty work read more

Ordered a bowl - literally, it's almost as if the person who made the order didn't know how to read what the order consisted of because when I opened up my bowl I was missing ingredients. Unfortunately, this isn't the first time that I've encountered this issue which is why I'm complaining about the service provided at this specific location. The location has people hanging out around and could most definitely be better cleaned in the area as well as inside. read more

If I could give them negative stars I would. It started off like any other online chipotle order. We set our pick up time as we have always done in the past. We selected the location that was near our home, but we've never ordered from before. So my husband arrives at the location and walks up to the order pick up as instructed by the app. The manager Geritha told him they didn't receive any online orders for us. So she asked him to read off the order. He began to tell her what was in the bowl and tells her the rice at the end. She made a smart remark that he didn't tell her the rice as she was closing up the bowl. His response was that he was not done reading it off. She filled my bowl completely with rice. She put steak on the lid and gave me all barbacoa it was suppose to be half and half. My husbands bowl was only filled about half way. It was at least 1/2" away from the rim. It looked really good though. Until we bit into them. Then they were so salty that we could have had a heart attack. It was inedible. Mine was so spicy and salty my dog wouldn't touch it .I had to also throw it away. Apparently she put the wrong sauce on it and I have a stomach ulcer. I can't eat spicy food. So I called and asked to speak to the manager. Apparently Geritha was the one who made our orders along side her manager. She wouldn't let me get a word in without interruption. So I began to speak over her she accused me of screaming at her. She lied and said that she didn't have an online order at 11:15 am. She can pull up the cameras. The only order she had was a big black guy. "That's the order I'm calling about your describing my husband so you did have an online order," I stated. "Why did you lie?" She said, "I didn't." Okay so I had him tell me what he wanted on the bowls, she said. I told her that he shouldn't have had to tell you. Then she started yelling about her manager is riding with her. She wasn't rude she has good customer service. My husband hung up the call. She called me back. I told her that we weren't going to argue. At the end of the day it was an online order that had a set pickup time. The order should have been made to go when he came in. She told me no they don't do that there. The make them when the customers come in for pickup. I asked her if she could please let me finish talking. She told me NO. She then said I can bring the food back. I said no thank you cause I shouldn't have to make another trip. She hung up the phone. I order chipotle very frequently through order pickup and Uber eats. I have never had this experience from any other chipotle. If you live near this location you would be better off going to another location. I love the chipotle near Ford city mall. I was never given an opportunity to speak without being interrupted or given an apology. I'm not going back up there to get new food cause I'm not going to continue to argue with someone that doesn't listen. Plus they might be petty and do something to our food. No thanks. Please save your time and frustration and travel to a better establishment. read more

Chipotle Mexican Grill - #Mydogwouldn'ttouchit - Fast Food Near Me - Chicago, Illinois

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This location doesn't open at 10:30am! I ordered through the app and it said my food would be ready at 10:40. I arrived at 10:35, it's 10:45 and the doors are still locked. No food to eat on my lunch break! Smh read more

It's already a bad known area but still read the reviews which were bad. And yet not surprised by them but I'm training in the area, 32 weeks pregnant and it's 90 degrees outside and walked in with my cup to fill with just ice. The worker was rude and just gave me a BS story on how I couldn't get ice. So if you're from the hood and can tolerate that hood BS then this is your place. I will never go back. read more

I was on my lunch break and I decided to get some chipotle. It said they open at 10:30 so I got there at 10:30 sharp and waited 20 minutes outside, while employees are starting at me without a single word they never opened the door. It's 10:50 and I had to go back to work without lunch. Thank you very much chipotle read more

Horrible Steak is so chewy and full of fat. More training should be implemented for cooks. Rice is hard franchise owner seems to not care.

My visit here was actually my first time ever eating at a Chipotle. I have no complaints about anything, such as the food, and service. After walking in to this location, i was greeted, and treated well! I was a little picky due to not being familiar with the menu, but the employee worked with me pretty well. One of the positive things in the Englewood community area, along with Whole Foods, and Starbucks. The last thing i want to do is bash it! I visited during rush hour, and everything went smoothly. Items were replaced when they ran low, and employees used proper sanitizing routines when returning to the food line. As for returning to this location, you can best believe that i will. I'm sure with time, it will get even busier at this location. If you're in or near Englewood Square, i recommend stopping in. It's well worth it, and my bowl was great! Enjoy! read more

Chipotle Mexican Grill - Fast Food Near Me - Chicago, Illinois

If I could give this chipotle 0 starts I really would I placed a takeout order through doordash and received this I've never been to a chipotle where they're so stingy with their product I received no utensils or napkins if you want your food made correctly and actually get what you paid for I don't recommend coming to this location and if you do do not place a takeout order didn't even have the courtesy to fill my bowl read more

Chipotle Mexican Grill - Burritos bowl - Fast Food Near Me - Chicago, Illinois

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went in to order a bowl the lady scooping the food gave me extra rice when i didnt ask for it and when i asked for steak she didnt even give an entire scoop she gave like 7 pieces then moved onto the next customer giving her almost two scoops on her chosen protein when she didnt ask for extra read more

Place is dirty, understaffed and they never fail to disappoint saying orders are ready when they are not. Half the time they haven't even printed out the receipt, at the point what's the point of ordering ahead. Only thing they got going is the food is warm. read more

Today was my first visit to this location. Food was fresh and seasoned perfectly. Much better than the location I usually visit west on 95th Street. Customer service was great. read more

Don't know why the bad reviews from others. We really enjoyed it. Staff was super friendly. We've eaten at a lot of Chipotle's and we've never had pinto beans that good or the hot salsa truly hot before. Delicious! Husband had the new steak burrito and he said it was the best burrito he's ever had. read more

Pathetic. I don't have much to say they are stingy with everything I can't understand why they don't serve the standard portions.

Ordered online asked for double meat and guacamole. I didnt get double meat and the guacamole was brown. The meat was also cold. I wont be going back, and will send a compliant to the health department. read more

Chipotle Mexican Grill - Chipotle on 63rd and halsted served me this - Fast Food Near Me - Chicago, Illinois

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I love Chipotle every time I enter the Restaurant the vibe is awesome I love the crew they're so In love with what they do you can clearly see they enjoy doing it... read more

DO NOT ORDER FROM HERE! Found a small bug in my food and didn't even get a full refund. It looked like a bug that lives in plants, small and has green in it. I'm very disgusted! read more

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The manager and worker was very rude to my husband. He is African so they didn't have no patience with him. While I was on the phone with him I heard how rude they was. I called the store back on 806 w 63rd street to speak with the manager which is Derika the one who fixed my food and she was very rude and wasn't trying to hear anything I had to say. She put things on my food that I don't eat so I had to give it away. I am very disappointed in the over situation. Someone needs to reach out to me threw email asap read more

They make up rules as they go along. I understand charging extra for meat. But not cheese. They wanted to charge me an extra .90 cents for cheese. I told them to keep it and left. read more

Manager was a sweetheart. The chick running the register was rude and unprofessional. She rolled her eyes and popped her gum because we were waiting for our order. She made it, looked at us and threw it on a shelf. Then the manager asked about it and she said it wasn't made, so they had to make it again. She threw it in the bag and then pointed and said "The utensils are over there" and flipped her hair. I work in customer service and I get it: people can drive you crazy, but we asked for nothing extra nor did we rush them. They forgot our lettuc and just exuded pure "I don't care". Jesus Christ, I don't ever want to go to this location again. I will literally go 25 minutes further away to avoid having to deal with this location if I even bother going to Chipotle again. read more

This didn't start out as a 1-star restaurant. I was committed to supporting businesses in my community. I purchased from there quite often - it became my "go-to" spot. Good food, good service, reasonably priced. But recently, this Chipotle has gone to the ground. I went there yesterday after an extended and intentional long absence. I wanted a salad. First, I waited in line for 30 minutes while they prepared both in-store and online orders. They're short-staffed - I get that, who isn't. I was cool with that. I expected the wait. So I watched as it waited. The preparation of the to-go orders was abysmal! I counted 5 black beans on one of the tacos! FIVE!!! The smallest portions possible! Wow! When it was my turn, I was told that I had to wait a few seconds so the line person could get a couple of to-go orders started. He made 4 orders of various items, and promptly yelled out "AFTER THIS I'M DONE!" Someone else came over to relieve him for a break, though, so not bad, just poor timing in my opinion. I asked for a salad -- double lettuce no rice. Same as always. I didn't get that, so I asked for more lettuce, please. She went around the corner for more lettuce and came back with virtually the same amount of lettuce in the bowl. Okay - I'm still cool. I proceeded with my order of the usual ingredients. When done, she covered the bowl with the lid that was absolutely smeared with sour cream - no attempt to wipe it off. She had to find a space to write the "c" on the lid. Then, at the cashier, this is when I got fed up! I asked for 2 of the vinaigrettes (because there is so little in them), I was willing to pay the extra. With an attitude, she informed me that they did not have vinaigrettes. I ordered a salad - vinaigrette is the dressing - who wouldn't want dressing with their salad??? I asked if she was sure they were out. She checked at the on-line order station and again told me "we ain't got no vinaigrette." At that point, I told her "keep it" and I walked out of the store. To me, they no longer exist. I would not recommend them to my worst enemy. I wouldn't take their food if they gave it away. Is it possible to give ZERO STARS!?! read more

This is a great addition to the area near Kennedy King College. The food is consistently good and the line moves quickly.

Glad that Chipotle opened up this location in Englewood. As usual, there is a line but these guys know how to keep it moving. I had a vegi burrito and it was delicious. This is a convenient location just off the Dan Ryan and next door to a coffee shop and Whole Foods. I'll be back. read more

W. 63rd!!!!!!! If you can't handle the delivery service.....STOP !!!! Nobody likes ordering online, paying for food - only to receive the wrong stuff or missing items. One time, ok. But THREE times in a row ???? Missing drinks, missing tacos, missing chips, a bowl with only meat and rice - wth? Not again. I can't choose the store they deliver from so I guess we are done with Chipotle until the pandemic is over. read more

I went to this location and had to wait 40 mins for food because an auditor was there . I feel like if your doing Business the right way this should never be a problem read more

Really disappointed that I went online to order food and I get a call that they were having difficulty with the grip so my order couldn't be fulfilled. All I was offered was a refund and a our bad nothing we can do. read more

Possibly the worst chipotle I've ever been to. I don't mind the expensive prices when it's not cold, it's consistently cold every time I come here and the meat is bland read more

Service in here is terrible. My girl and I sat there for 6minutes at the FRONT while 3 workers were standing up there not doing anything. When the time came for us to order our food they kept walking away to make other orders. Mind you we were the only customers there. Do better. read more

Working in Englewood, I love having this location to come eat lunch as well as take clients to. Recently I took my client here for their first time and my client admitted that she was nervous that people would get mad that she didn't know what she wanted and had difficulty reading the menu. I let the staff know it was her first time here and they were extremely kind and patient. A staff member came over and told her not to worry and described all the ingredients. As we checked out, the manager comped my girls meal and told her to enjoy. I come here regularly and there is almost always a line, which is fine because the food is fresh and a friendly staff. read more

How surprised I was!!! They actually are not stingy with their portions. Workers seemed to be in shitty moods and not very friendly but whatever. read more

DISAPPOINTED!!!i really expected more from this location new young staff, new building, new management. but no all i got was undercooked, under seasoned rice and 7 dollars less in my bank account. please get it together lets try to keep something as good as this in our communities by giving it the same quality as the ones up north. read more

For this to be a new restaurant I expected the service to be better. Very slow. They did not say anything when they ran out of certain foods. They need to tell the other workers when they are low so that the new batch is ready to go. No reason for this is they are not busy. Then when the worker told them he needed black beans the girl told him they just needed to be panned. She then continued to stand there and stir the rice. Ummmm excuse me can you put the beans in the pan so we can stop standing here waiting. She also had a very bad attitude. This was a great location for a new restaurant. But the customer service needs to be top notch like all the other chipotles. I will stick to the Hyde Park one. I'd rather drive around looking for parking then to get poor customer service read more

They don't give you the bang for your buck. Underfilled my bowl when there should be a specific amount of each.

SUPER SLOW. Plus they run out of everything with out any backups on the way. The food was good but the line moves slow, they slowly make your food and ring you up at a snail pace. If you have time to kill, go here. read more

Horrible service and the food is not consistent. I actually use to like this place, but the new manager and new crew are doing a horrible job. I just ordered a bowl online. Not only did I have to wait 10 minutes to get my food, but the slop they served me was horrendous. Unbelievable! They could benefit from some additional training! read more