I've been in here several times. While I appreciate them employing teens, I think there are too many of them on the line at one time and it creates chaos. One teen was beginning her break and as she was ordering, she was reaching across the counter to look for a pen and showing her coworker where a button was on the register. As I was waiting for my order to go through the line, the servers were mixing up orders and whose was whose. My bowl was decent but not nearly as full as other places make the order. read more

ordered delivery from here and ordered from the inside there was no difference in quality. The health inspector needs to come out and do a thorough review of this place it is not clean and they serve disgusting cold food. The service is like everything else. I have never visited a chipotle that serves chicken with gristles and old stale chips. I have celiac so I like to eat from Chipotle just not this location. It needs to be shut down if they can't get it right. read more

This location has the laziest group of kids I've ever seen in my life. I put in a pick up order at 9:40 to be picked up at 10. When I arrived at 10, it wasn't ready and when the girl was given my ticket to make my bowl, she rolled her eyes and began moving at the slowest pace imaginable. Mind you, there was literally no one in the restaurant. The rest of the folks just stood around yapping while explicit music played at the loudest volume it could go. I'm so sick of seeing people the same age as me with plenty of capability display utter laziness it makes Gen Z look so bad. read more

Never order this for pick up or delivery. They'll give you soggy ass and small portioned food and get away with it. Staff is horrible. Take offense if you don't want chips and a drink read more

Saturday night spending my time in a Chipotle line! A bunch of workers standing around like WTF?! No sense of urgency at Al! Where is Chick-fil-A when u need them?! Chipotle this is so uncalled for! No one wants spend there Saturday night in line because u have no Mgmnt in the bldg. DO BETTER! read more

Chipotle Mexican Grill - Saturday night spending my time in a Chipotle line! Did they think there would be no more patrons?! Tell me how this happens?! - Fast Food Near Me - Chester, Virginia

Food is half the time good not always clean but it's ok and it's a great feel when you walk in

Sick from bad chicken, We have been to this location at least eight times. Never had a problem. I didn't believe it so I ate what was left of hers and now I'm sick to my stomach. The only thing different about this visit was I wore my Trump 2024 shirt. Should've known better! She is still sick and stomach hurting two days later. read more

Chipotle Mexican Grill - Not again - Fast Food Near Me - Chester, Virginia

I ordered a burrito at about 3pm from here, but unfortunately they were getting busy and left my burrito sit on the line for about a good minute before anyone noticed I was standing there waiting to get the rest of it filled. The girl wrapping it also didn't do a good job. I really hope that the manager invests in better ways to teach their employees how to wrap a burrito. I've worked as a Hostess before and know how it is to be short staffed, but it also takes a good 2 mins to prepare food on an assembly line... in other words, it's not that difficult. Please don't take this as me being rude. The burrito itself was very good. The food here is always good. I will come back. I will always recommend chipotle to people. read more

Chipotle Mexican Grill - Stuffed burrito - Fast Food Near Me - Chester, Virginia

Doesn't know how to manage a store. Feel bad for the employees Never have anything in stock read more

Chipotle Mexican Grill - Terrible management - Fast Food Near Me - Chester, Virginia

This chipotle was not prepared at all. They had a food delay (rice and vegetables) due to them not keeping up with demand. In the middle of my order the lady went to the back and started eating. Then proceeds to take her time and wash her hands. read more

So it's Halloween and chipotle said they would be doing $6 entrees with code BOORITO online only. The app hasn't been working at all for anyone and people are freaking out online about it. I called the chipotle here in Chester just to see if they would honor the deal in the store because their IT department sucks. The message on their phone number said "yes we will give you the offer in store" So I pull up and wait in a 30 minute line just for them to tell me they can't do it. I mention the fact that the phone message says they will honor it and the "manager" says he doesn't know what that's all about. TOTAL SCAM. There's too many other option for a place to eat for you to be pulling this kind of crap chipotle... read more

Man, this place is beyond stingy with meat portions!! I don't eat the rice and beans and with even paying for double meat, I can hardly taste meat!! Don't you dare ask them for salt either, they will REFUSE to give you some. Restaurant is dirty as well! read more

Always good fresh bowls. Could use some customer service improvement. Not terrible in my visits.

Where do I start??? Customer service can most definitely be improved. Staff behaves as if the customer isn't present and choose to act as if we're not there. Got served and sold moldy guac with spores in the product. Tried to give it back but she didn't accept it because I had already touched it after showing moldy product. Management should retrain staff on how to greet customers, in accordance to Chipotle's mission. Majority of foh staff behave as if they don't want to be there working, so I suggest revamping in their employees. The food is edible, but bland as hell, rice is slightly over cooked. As far it comes to proteins, it's okay, most definitely it can be freshened up to "standards". If you're looking someplace to eat, most definitely do not recommend coming to this location unless it's your last resort A lot of issues with this location can be revisited and employees can be retrained. VAH can be cited specifically for health violations that are occurring at such restaurant. read more

They gave me a small portion that only took 10 bites to finish the customer service was not good, and I would just go to a different one because this was the first time this has happened to me read more

They were out of almost everything. The bathrooms were disgusting, pee on the toilets and overflowing trash. Very slow workers. One of them was definitely under the influence. read more

Well, we had been craving some Chipotle and I'm the dd so I place the order and go pick it up. Praying everything is as it should be for our four orders (2 chicken quesadillas and 2 chicken bowls with two bags of chips and guac. Got home and we were missing a guac. No biggie. I can't usually finish the whole thing in one evening anyway. Sign on the door said they were out of sour cream, So I was kinda bummed about that but, imagine to my surprise, when we got home and had sour cream on all four orders. Not sure what shady dealings are going on back there, but they delivered, without a hitch. So kudos to sitting up there online orders anyway. This review is for the Chipotle in Chester. First one in the area. Not maintained the best shape. But TONIGHT!!! I had the need to travel in the direction of the other Chipotle by the Courthouse and LET ME TELL YOU....they got it going on! Open, spacious, plenty of opportunity to social distance if you choose to do that. Order was promised at 640, walked in a few minutes early and there the bag o' food sat waiting for my hot little hands. In and out like a flash. I did seem to notice people eating in the restaurant while i was there so that's cool. One thing I want to comment on is the quality and portion sizes of the bowls from here at the Courthouse Chipotle to the one on Route 10. I don't know if it's because they're so new or what, but this will be my go-to for Chipotle cravings from now on. Fresher, better quality, and MORE of what you pay for. Thanks for making it great and hope the great quality continues! read more

Chipotle Mexican Grill - Chicken bowl, brown rice, no beans, fajita veggies, sourcream, cheese, and tomato salsa! My favorite! - Fast Food Near Me - Chester, Virginia

Walked into the store and there was a roach crawling by the food. Workers pointed it out and still served.

Lie to my face. It's Sunday at 430pm, how do yall not have Chips or any Vinegarette. It's nit even busy. I guess I'll go to to Chipotle on Ironbridge. read more

Took way longer than the app advertised. They were out of steak and had to make more. They didn't label the burritos so we didn't know whose was who. Sub-par chipotle. read more

Not impressed at all with this location. The workers were all sitting around letting 1 girl do all the work. I'd be pissed if I were her. I ordered the chicken bowl. The portion size was fine for me but I basically paid 7 bucks for a bowl of mostly rice. Hardly any chicken or beans and I asked for lettuce. She said I would have to pay extra. For a handful of lettuce??!! As I was leaving I noticed that the place wasn't even all that clean. Praying the kitchen area was cleaner. Definitely won't return. read more

The service here is absolutely atrocious!! The workers are lazy and there is no authority in place at all.

I do not recommend this Chipotle. Got a chicken bowl, and the rice was not cooked. The rice had no seasoning. The vegetables were still hard, and the chicken was cold and uncooked. When I started eating, I immediately threw it in the trash and made me a sandwich. I will not come back to this Chipotle this is the 4th time they messed up my food. read more

I noticed that the tables and floors were filthy the moment I walked in ,I should have walked out. The staff we're trying but they were rushing so fast that the cheese on and the quesadillas order for the kids was not melted. My bowl wasn't much better the meat was cold and filled with grizzle. The bathrooms matched the filthiness of the restaurant. read more

The restaurant is ALWAYS dirty. Customer service is bottom of the line. Portions are incredibly small. Food doesn't taste good. If I could give 0 stars I would. read more

One of the few Chipotle locations in the Chester-area. It can get quite crowded at seemingly random times, perhaps due to its scarcity in the area, but they often can get through the line at an ok pace. They have some seating in the place - not as much as many other Chipotles however. Well-stocked otherwise with a plentiful and friendly staff. Parking and location are a bit of a mess. It's located on the very edge of an outdoor shopping mall area and right before the I-95 highway entrance/exit, and to add to that on some kind of weird mini-hill, which makes it sometimes a bit hard to get to depending on which direction you're coming in from. They only have a few parking spots right in front which means you may need to park a bit further out in the main area too. Nonetheless, it's the only Chipotle really in the Chester-area and the quality is good. Just beware the crowds and traffic patterns. read more

The most incompetent employees that truly lack of leadership and simple communication. 2 employees talking while the line is almost outside the building, shouting about waiting for the rice, the after 5 mins they finally decide to say that the rice will take 15 more minutes to cook. The overall crappy service is mediocre. read more

Went there last night an hour and half before their posted closing time. They had no one except Im assuming the manager who sat on his phone the whole time as he was yelling at them to come out of the back. They claimed to be out of cheese, corn, chips and tortillas. We decided to go ahead and order anyways since we were there and the worker sighed at us and asked what we wanted. While scooping the rice he was tossing it everywhere on to his hand and floor and didn't swap gloves between orders. Never going to this branch again read more

Horribly slow, online orders are regularly not ready until 40 minutes past pick up time

We have been going to this Chipotle frequently since we moved to Chester. It is smaller and often has lines, but we have never encountered any of the negativity in previous reviews. I think there could be faster service and it could be cleaner. The food has always been good. read more

After trying to visit the colonial heights location this place was awesome. Only out of one thing and they were BUSY and everyone was busting their tails and still being nice and friendly. I appreciate y'all tonight! read more

Most of the staff was extremely unhelpful and unfriendly. Only one girl, the one sweeping the floor (young girl with glasses), would even try to help. I ordered chips to go with my burrito bowl and they were out. They did not tell me this and then were not at all helpful when I asked how to get a refund for them. I then asked if I could have it made as a burrito (Since I only got a bowl because I wanted to eat it with chips) and they begrudgingly would only give me a tortilla and left me to deal with it. I will not be recommending chipotle to anyone and I will be taking my business elsewhere where the customer is respected. read more

Site glitches and although my order did not go through i received a text from my bank that i had been charged. Doesn't matter how many times you call this place, if you happen to get by the voice recordings they won't answer. They had no idea what to do about it and not having an order go through that i was basically expected to mark it as fraud. Just stupid. read more

I ordered the burrito bowl from chipotle in Chester, Va through Uber - It LOOKED NOTHING like the picture on the menu - when it arrived it looked like something I wouldnt feed to my dog - it looked like burned up mush with none of the trimmings its suppose to come with... JUST THROWN IN a container - i was horrified that some one wold pack this up for delivery- m forced to give it a star - it doesnt rate that read more

Where do I begin...I placed my order through the mobile app with a pick up time of 6:10pm. I arrive to a line for mobile orders and a line to place your order, not a deal breaker. I waited about 10 minutes before I ask other people in line if they have received their orders and the response was no and not one employee bothered to look through the plethora of orders piled and ready to distribute. I stepped to the front and finally see the young lady fixing the mobile orders and tried to ask her rude azz if my order was ready. She in turn slammed an order on the shelf and walks off mumbling something. The customer service in this establishment needs to checked, challenged and redone!! I have tried several times to enjoy this place as Chipotle used to be a favorite staple based on food, service and atmosphere but this location has ruined it. My suggestion...shut the whole place down! Start from scratch and save face. read more

Amazing service and never have an issue with missing ingredients from my bowls. Staff is always very friendly and helpful. One of the best locations I've been to. read more

DONT ORDER FROM HERE! I had my food delivered, the order was wrong and not good at all! I ordered a burrito bowl, side of chips with guacamole and a side of chips with queso dip. The bowl was mostly rice and I thought they had forgotten the chicken, then under the over done scoop of sour cream I found a few pieces of chicken. They forgot both bags of chips and the queso dip. I paid almost $40 between food and delivery... SO NOT WORTH IT!!! When I called the store to talk to someone they never picked up. I probably called 6-7 times in a row before giving up and because of COVID 19 I can't even go to the location, walk in and complain to a manager... I'll also say the first time my son and I ate at this location 5 months ago we both got sick but silly me thought "why not give them a second chance" read more

They are ALWAYS out of items!!! Very poor customer service & management How can you not plan accordingly! I will drive the extra 15 minutes to the other chipotle just because it's ran better. read more

I'm usually one to never leave a 1 star review but it's bad!! I've tried this location multiple times and every time either it's overly salted or the recipes are just wrong. I would recommend another chipotle but don't bother to come to this one read more

I was excited to get a Chipotle close to work. We would normally drive to the Hull St. location, so the shorter drive was very welcomed. That is where my excitement ended. I am hoping they are still on their learning curve. Everything associated with the past to meals with them has been bad. We online order and the orders have not been ready at the appointed time and still had to wait fifteen minutes for the orders to be completed. This location does not use the portions I have been used to from the Hull St. location. They skimp on the meat, about a third of what I am used to. Same with the salsa. They have also completely missed items, like cheese, or used so little it is unnoticeable. Short review long. I will continue driving to the Hull St. location for my Chipotle fix. I will check back in a few weeks from now. **Tried again. Only slightly better portions. Ordered online for a pick-up of 11:45AM on a Friday. Did not get out of there until 12:05. The girls in front of me faxed theirs in for an 11:30 pick up and were still there when I left. read more

Chipotle Mexican Grill - 11:55 on a Friday. Line out the door. - Fast Food Near Me - Chester, Virginia