Always quite a hot mess here. Tables are never cleaned and orders are rarely correct. Yet the line is sometimes out the door! Once I came to pick up a to-go order and there were "App only" signs on the door, yet people were ordering at the register as usual. Always a confusing fiasco when I come inside. I haven't had any interactions with the employees as I've always picked up a to go order, but why aren't they able to clean up the dining area? This location has the messiest dining area I've ever seen. read more

what a surprise... another bad experience. I paid for extra protein and barely got the first amount I paid for. They put NO steak on it whatsoever. Normally I can contact customer support through the app and they will credit me with a free meal next time. They WON'T refund the money they took from you, however. When I went onto the app it couldn't find my order. I submitted a request for a refund knowing they wouldn't follow through. I get a generic response with a piss poor attempt at an apology and 200 points for my chipotle account. Any idea how much extra protein is? 700 points! They'll take my money, won't provide me a product and then not even give me enough points to get my money's worth. I may get some automated repsponse from someone on here wanting me to contact customer support. Read above... I did and was insulted. read more

Slow, challenges with directions, failure to time food, seem distracted. Protein portion size is small. It's still Chipotle but this one isn't as good as others. read more

What happened to chipotle in Chaska? Used to be wonderful. Last year has been bad. On my last order the pinto beans were hard, they put a half of scoop of rice on my burrito, asked for more and got a quarter scoop. When she handed me my cup of guacamole, she had a little on her glove so she wiped it into the cup. Sorry, but that's just not acceptable. What else are they scooping into the food serving bins? We will make burrito bowls at home from now on.. read more

Food serving was fucking ass, holy shit is the company really that fucking short on food??? I ask for a little bit more on the Meat because they do half a scoop and then they try to charge me more for extra?? A LITTLE MORE SHOULDNT BE CHARGED MORE MONEY. Can we use our fucking head?? then they add more and it still looks the same‍‍, No wonder this place has a shitty star rating, but the cashier reminded me if i needed to scan my rewards so i appreciated that a lot since i usually forget. do better and don't be fucking greedy. it's not coming out of ur damn paycheck. read more

6 peices of chicken in my burrito, rediculous. I think the manager doesn't let the employees put any more in. They should be fired. This is not acceptable. read more

God awful portions, dirty, bad service, everything imaginable bad, nothing refilled, has 1.4 for a reason

Literally the worst portions I have ever had from a Chipotle in my entire life. I paid $17 for a bowl that was barely even halfway full and the manager made a scene when I asked for a new one. read more

Own Chipotle stock and wonder why it's doing so poorly? Look no further to this location. I have never given a yelp review to a Chipotle location yet here we are. Proportions were so ridiculous I looked around for cameras thinking I was being pranked and when asked if I could get more rice I was generously given an additional five or six grains. Avoid at all costs. read more

I ordered from the chipotle app. The food was delivered by DoorDash. I ordered a steak burrito and large chips and queso. The burrito was at least 30% smaller than any burrito I've ever received from a chipotle. It barely had any steak in it at all. It didn't have the black beans that I ordered and it didn't have the red salsa that I ordered. It basically had a few pieces of steak with sour cream and lettuce. The funny thing is is that I had earned enough points to get this burrito free. is that what chipotle does when they have to give a free burrito? they skimp on all the ingredients? At the very least I believe I should have my points back, but I can't get through to them. They will not answer the phone at the store and I was given to some chat bot who said oh we're sorry you weren't happy with your order we'll be sure to tell the management at your location About your experience. that doesn't help me. I want my points back. This is an absolutely ridiculous experience with a horrible restaurant. read more

Terrible, cashier was dumb and charged me extra. The tables were super dirty and covered and food. The food was very bland.

I recently went back and the cleanliness hasn't changed. I wonder why corporate doesn't intervene. I frequent the Chipotle in Brooklyn Park and it never looks as bad a Chaska. read more

Really disappointed with my bowl. Never in my life have I seen a chipotle bowl this empty. Every time at other locations it is stuffed to the brim but this time it barely exceeded the cardboard bottom container. I feel for the price I'm paying I deserve a lot more than what I was given. To go along with that no utensils or napkins were added, I had to grab those myself. read more

Ordered online for pickup and both items we ordered were wrong and not made as requested. Trying to get ahold of anyone is impossible. This is the last time we use this location read more

I don't think there is a worse Chipotle in the country than this one. Horrible staff, portion sizes are a joke. Go to the Chanhassen location, much better staff and fair portion sizes. Today the main line was out of both types of Chicken, they had to fill it from the to go line and no one even grilling... read more

Chipotle Mexican Grill - 3 burrito bowls as served. Horrible portion sizes. - Fast Food Near Me - Chaska, Minnesota

It's amazing how good basic ingredients can taste when welll prepared. A burrito bowl with chicken, rice, and all the extras makes for a delicious dinner. I ordered queso and chips but the chips didn't make the trip with doordash. But, in these days if Covid and doordash I expect people are doing their best. This order was placed close to closing times.... So it happened. I'll give it ine less star for the missing chips. read more

Chipotle Mexican Grill - I got the queso but the chips were missing :-(. That was kind of a bummer. - Fast Food Near Me - Chaska, Minnesota

Horrible service. 30 minute wait on an online order. Very limited portions. Only 2 tacos in the 3 taco steak order. Barely any steak in the order. Chicken salad had barely any chicken and only 2 pieces of lettuce. We should have learned our lesson before. We have never had a good experience here. read more

Chipotle Mexican Grill - "Chicken Salad". Barely any chicken and 2 pieces of lettuce. - Fast Food Near Me - Chaska, Minnesota

One of the very few locations that handles my food allergies very seriously and respectfully. They've always made me feel cared for and never an inconvenience. The food has always been fresh and great in my 10+ visits. This is now a regular lunch stop for me. read more

The staff here act like chipotle hasn't been around for 20 years and that there isn't a standard to uphold. I asked for double chicken and they go in for a scoop and shake all of it off. I challenged them and said I've been going to chipotle for my whole life and that is the worst double meat serving I've ever received, they wouldn't even add a couple more pieces of chicken to make me feel a little better... then they gave me the most laughable serving of lettuce. Felt like I had to hold their hand the entire time to get what I wanted.... There is a real lack of pride in quality work here.... Not surprised, look at the reviews - this is the worst chipotle in Minnesota and worst I've ever been to! This one is by far the closest to my house but I'm not coming here anymore read more

Don't go here, terrible service. The food was disgusting and she refused to give me more rice after i politely asked. read more

Chipotle Mexican Grill - Barely put rice in my bowl and had an attitude when i asked for more rice. Also refused to give me more and gave me an attitude. - Fast Food Near Me - Chaska, Minnesota

Go to Chanhassen instead and avoid the headache and disappointment of Chaska. Some days you can only order ahead, some days you can walk in when they open but the workers will be sitting at a table eating THEIR food and tell you the line doesn't officially open until 30 minutes after their doors open so you just stand in line and awkwardly watch the employees finish their meals. This location is a joke and quite honesty surprised corporate hasn't cleaned house. read more

We have always had issues with the portion sizes at this location but today I ordered a burrito with extra rice and sides, this is what I received. I dont know if they have problems with wrapping so they make the burritos smaller or what, either way this is insane. read more

Chipotle Mexican Grill - Tiny portion sizes from this location, insanity. - Fast Food Near Me - Chaska, Minnesota

Went in there and the guy gave me no chicken then looked at me dead in the eyes and passed it on.

Would give this store 0 stars. Work stations were a mess. Out of everything at 6 pm and were not making more food. The person who was making the food was also the cashier and did not change gloves after collecting change and touching my lettuce. A lot needs to be done. This wasn't ok and NOT sanitary. Tables were a mess as well. Not one clean table. read more

I came here and the worker was hostile. He gave me almost no rice and almost no chicken and I didn't want to pay for double. Then immediately after the next man gave me a MOUNTAIN of guacamole completely overpowering my dish. I went to go grab a fork and there was only around 5 left. The tips of all of them were completely submerged in water. The restaurant was loud and very dirty the ambiance was horrible. I would highly recommend going deeper into the cities or going to Qdoba. read more

This is easily the worst Chipotle I have eaten at. Orders have been missing items on multiple occasions, the quality or the homemade ingredients from this location is terrible. Guacamole is delivered brown, obviously not made fresh (brown spot pictured). It's disappointing and the past date guacamole was the last straw, I strongly suggest if anyone is craving Chipotle, drive a few minutes down the road to the Chanhassen location read more

Chipotle Mexican Grill - Guacamole obviously not fresh. - Fast Food Near Me - Chaska, Minnesota

Beyond Embarrassing portions and quality of food, and the manager has up charged me multiple times and argued with me (the customer) aggressively when I questioned him about the up charge. If I could give this location less than one star I would. Absolute disgrace. read more

I previously gave this Chaska, Minnesota Chipotle a poor rating. A couple of weeks ago, I gave it another chance: The restaurant continues to be dirty. Tables are not cleaned and food remains on the floor. A woman who appeared to be a manager of some sort stood aside observing, but did nothing to instruct the staff to clean the restaurant. I enjoy Chipotle, and other Chipotle's do not have this problem. Today, I ordered two burrito bowls online. I thought the order was going to a different Chipotle which is a similar distance from my house, but the order went to the Chaska Chipotle.The online order was very clear, but major items were left off, resulting in a dissatisfying dinner. This Chipotle seems plagued by poor management, and lackluster staffing which has continued since its opening. read more

Gabe me and my brother half a scoop of everything and wouldn't give more when asked filled up half the bottom worst chipotle out their read more

Overheard the manager an older woman, Patty verbally abusing and degrading her staff belligerently yelling. In addition to this she loudly called another customer looking for a refund "full of shit." The dining room was filthy and disgusting restrooms with a large clump of black hair, menstrual product wrappers and other trash strewn around the floor. Staff is clearly not up to date on appropriate food safety measures as I heard lots of shouting about hand washing and gloves touching faces/the floor while employees handled and served food. Do not eat here if you value sanitation and worker's rights. read more

This is by far the worst Chipotle I've ever been to and worst managed fast place in Chaska. - They're constantly running out of ingredients to make essential menu items. - They close early all the time. 7:30pm some nights, 8pm other nights. You should never go there. read more

They currently do not do anything but mobile orders. Understandable with covid except for the fact that my mobile order was 30+ minutes late, so I sat waiting forever. Once I finally got the food it was cold. Employees were making themselves their own food instead of doing the orders. The bathroom was also disgusting and out of toilet paper. This service was ridiculously horrible. Chanhassen chipotle is 10X better, I recommend taking the extra time to drive there instead of ever coming here. read more

I ordered from the app a carne asada and got steak (this was a few months back when chipotle still offered carne asada). Was told they didn't serve carne asada, so they decided to give me steak *without telling me* The carne asada is more expensive than the steak too. Was told oh it's only a few cents more expensive. Sure but I would have liked the option to choose a different meat since I'm literally giving them money. Also, I was challenged when I told them I was surprised they didn't have carne asada because I got carne asada from a different chipotle just the day before... who does that? Bait and switch plain and simple read more

This place is a dump. Food is low quality. Service is non-existent. Restaurant is filthy. The manager must be a kindergartner. Drive to Chanhassen. read more

Horrible portions barley any rice and way to much rice. One girl works super hard and is always one the line pretty much by herself very nice. But other than that rude staff. One guy stared instead of asking me what I wanted he just stared at me and acted like he never had any training I've never been stared at until I start saying what I want it was awkward.. I've had good experiences here but this was bad. read more

Staff is terrible and food was cold ! I come in excited to eat a bowl & got shorted on the amount of food & staff was very sluggish & rude including the managers. I will be going to Qdoba from now on! read more

Orders in store take out or delivery, always missing ingredients or items ordered. Wish they would not try to rush and just get the order right. read more

By far the dirtiest chipotle. Incredibly rude staff that have ignored me waiting in line to order (happened multiple times) while they shoot the breeze with each other. Terribly run chipotle that needs to manage the staff better and remind them they're at work and not at happy hour. read more

Been to TONS of chipotles. I could eat it everyday of the week (and I have in the past). Been to this location about 4 times now and the quality was so different every time. There is no consistency.... except for every time I've been, there has been something out or missing. It's ranged from no guac, no forks, no napkins, no salad dressing/vinaigrette, no trash bag in trash can, no straws, no fajita veggies.... mind you I've only been four times (never during a busy time) and I have witnessed all of those being MIA. This last visit may have been my last (which is disappointing because it's so close by and I was so excited to know it was built). The past visit not only was put together with a very rude and extremely sloppy salsa/sour cream/cheese girl (glared when I asked for more corn, then spilled more sour cream into the lid and on the side of the bowl than what actually made it on the food . Tip: when someone asks for a lot of sour cream that doesn't mean to lift the spoon out sideways and lazily drag it above the food like a two year that is learning to feed themselves). The worst part is it tasted like EVERY INGREDIENT (dry crusty/extra spicy crunchy chicken excluded) was doused in a bitter lemony yet watery substance. Beans were inedible, corn had more onion than corn, the lettuce?? Ick. I just don't understand how every item could taste so incredibly awful. It's been about an hour since I gave up on trying to pick out anything that might be edible and I still cannot get the bitter taste out of my mouth. What happened chaska chipotle? Threw away 3/4 of this food. Waste of time, money, and waste of a cheat meal.... if you can, just go somewhere else. I like chipotle better than qdoba in general, but qdoba chaska has never had me throwing away my food because of a disgusting taste. So disappointed. read more

Our meal tonight was just wonderful! The crew working was helpful, efficient and really prepared high quality items. The store was short-staffed and was operating under online-only. I just had to leave a great review. They did a great job!! read more