Literally the best chipotle I've ever been too. It's always super clean in this establishment. The workers are very nice & they will LOAD up your bowls & burritos. The food always taste fresh here, I go about once a week. Highly recommend this chipotle if you live near the area!!! read more

The food is delicious as always the staff here are moody. The restaurant is not well kept as many instances they run out of juice or napkins or sauces . They are very skimpy with the chicken and overcharged me ,I was only refunded after. read more

I have never eaten in one but I figured I would give them a try after hearing about their buy one get one free if you are wearing a hockey jersey promotion. I went in with my old Boston Bruins jersey on and inquired about the promotion with the first server to make sure they were taking part. However, when I got to the register they would not honor the promotion with some excuse about my ordering burritos with two different meats or such despite the terms clearly stating about the free burrito would have to be of equal or lesser value. I fully expected to have to pay for the more expensive one. If it was not so late and I was not so tired (and I am usually too polite for my own good), I would have left my order and walked out without paying. read more

Chipotle Mexican Grill - Buy one, get one free? - Mexican Near Me - Brockton, Massachusetts

Really disappointed with this Brockton location!! I live nearby so it's convenient, but the I stopped going into the restaurant because the staff is usually slow and abrupt, borderline unprofessional, and the rude manager does nothing! So I've placed a few orders via Uber Eats/Door dash and they are usually wrong or missing and item... I have NEVER received a correct order. And tonight, once again I tried my luck and ordered via UberEats, and once again... I am missing the chips. While I appreciate the credit from Uber eats, it does nothing in the moment when I want to eat my guac WITH the chips! Do better!! read more

The amount of disrespect is crazy, I've been in law enforcement for years and never had a problem getting the law enforcement discount at any chipotle, of course this one didn't wanna give me the discount. The night time manager is insanely bad, she said "just police", I told her clearly it's a law enforcement discount, and as a deputy sheriff I also get it. Hopefully the owner can talk to the manager so she understands what happens read more

Ordered 2 Burrito Bowls yesterday with Chicken Al paster. Minus the Chicken just Mostly rice cheese salsa. It seems like they Only put a spoonful inside both bowls! Very Disappointed in Chipotle! Chargered $12 a bowl and No Chicken.... This matter needs to be looked into @ this location. Thanks, Mr. White read more

This Chipotle location was ok- had an extremely delayed pick up order, felt rushed, and they heavily skimped out on the food- barely had any rice and I finished my bowl still hungry I love Chipotle, but be sure to ask for extra when you go to this location read more

If I could go -5 I would. Dude who ALWAYS is there, has always been like short with yah but quiet. Today he yelled at our table and snapped in the guy orderings face and yelled at him. Such a dickhead for honestly no reason. The food super mid and they were scooping spoonfuls of sour cream with random toppings onto my burrito I was like bro you couldn't avoid that nasty old chicken ...? They suck!!! So rude and disgusting there. read more

i spend $10 to get a burrito and EVERY TIME i order it for pickup or doordash, it's flat & the length of my hands. i wear a size 3 ring so my hands are super small. i usually don't have a big appetite & im still hungry after EVERY TIME. super disappointed. for a million dollar company they sure are cheap on portions... read more

Much improved recently, not had a wrong order in a while. Place and staff seems a lot happier.

stale chips, dude who did the beginning of my bowl loaded it with stuff which was good but then it gets handed to a rockhead and i ask for a side of sour cream and a side of hot salsa both weren't given to me cause she forgot them i had to ask for her to hand them to me. charged me 17$ for a half chicken half steak bowl which not adding up to 17$ so big ahh scammed me. so to sum it up dont come here got some rock heads working here read more

Location is great because I live close by..The food is good and cooked well, my complaint is they never seem to have any cooked peppers, it don't matter what time of the day I go there..I visit this location at least twice a week , my kids love the food..But it's just ridiculous when you want a certain item and it's always not available. Other than that they are ok. read more

I usually love this place, my go-to Chipotle, but my recent visit was disappointing. They didn't have much meat left in the container so I agreed to take what was left. However, after putting the meat on the bowl and move it to the next station, they took some back before adding extra toppings, leaving me with very little meat. I wanted to just walk out at that point. read more

Chipotle sucks lousy device small portions employees don't even know what they are serving and don't know what the prices are and are rude never again worst experience ever read more

I ordered from this location off Uber eats and there was a screw in my burrito bowl... disgusting. read more

Chipotle Mexican Grill - There was a screw in my burrito bowl... disgusting - Mexican Near Me - Brockton, Massachusetts

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After not eating chipotle for more than 4 years I went to this location. The staff was really nice and impressive, but there were bones in my burrito? All I know that it was hard objects that got stuck between my teeth. I guess I'll try again in 4 years. read more

Chipotle Mexican Grill - Mexican Near Me - Brockton, Massachusetts

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Went for a veggie burrito bowl. Except they were completely out of black beans, peppers and onions, corn and guacamole. So I had a bowl with some rice and salsa... at full price. Staff seemed unconcerned. I won't be back to this location. read more

I have had a negative experience every single time I've made the mistake of ordering from this location. Unfortunately, this is the only location close to my home. Today, I placed an order with an estimated ready time of 1pm. Because of my previous experiences with this location, I left extra time and arrived at 1:30pm. My order (which was literally just 2 bowls) was not at the pick-up station. I waited a few minutes and then asked one of the employees if they had my order. I gave them my name. They said there didn't have an order for me. I gave them my name again. Nothing. I checked my e-mail to make sure I was at the correct location. I was. I showed them my order and their response was "Oh yes, we have it. It's not ready yet. You should have told us your last name"... The staff at this location behaves as if you're an inconvenience by entering their place of work. I will never EVER order from this garbage store again. read more

Food is good but this is the slowest chipotle in all of America. Took 30 mins for a 10 person line at 330pm on a Sunday.

Mobile order was late, and they only gave me rice and protein? Horrible service. Did not offer refund.

This probably says something about chipotle in general that I have to write this disclaimer, but compared to most of my visits to most locations this one was a pleasant success. The staff that I got to interact with were very helpful and friendly. I hadn't tried the new Pollo Asada yet and thought it was quite good. I do appreciate that your employees could both recommend and could tell me about new products, however I do wish that before selling me on the new chicken that I had known it was more expensive than the regular chicken. No where was that written on the menu. Not a huge deal, but it did irk me slightly. Every portion and spoonful of all the toppings and ingredients seemed right and the employees here during my visit put much more effort into making my food than any other chipotle location I've visited. Overall I'm pleased that I stopped in here and had a good meal. If I'm in the area again and craving chipotle then I would return. read more

Waited a while after ordering on the app, then arrived and waited some more. When the order was finished they didn't even bother moving it to the pick up area. All of this didn't matter as the food wasn't even correct. Was too close to closing time to bother getting the correct order. This place is just as bad as other reviews explain lol I paid to throw things in the trash, thoroughly wonderful experience overall. I'll be back read more

Hate coming to this location they never have chips like they should say it before allowing people to place orders or have a sign hanging up . So that people can be aware before waiting in they long Ass lines !! And some times they really do have chips if you look in the back or on the side of " Online Orders " but won't allow you to purchase it which it happened to be a few times ( bad place to try to get last min bit to eat ) learning the hard way ! read more

This is hands down the worst chipotle I have ever been too. We go to Chipotle often and know what the food is supposed to taste like. This place either didn't season the food correctly or it wasn't fresh... not sure. The pinto beans were disgusting. They had NO flavor. Kind of tasted like hard pellets in water. It was a weird taste. The chicken had a concerning fishy taste. The food all had to be tossed in the trash. The staff working were overwhelmed. They were swearing and the place was a mess. I heard the F bomb multiple times and it appeared the same people waiting for their online orders were still waiting, even after we waited forever in line, got our food, and then left. We will NEVER come back here. This morning my stomach was in knots from the little bit I ate last night. read more

Did an online order that shows I got guacamole. It wasn't even on the bowl and there was barely any meat to make it even worse. read more

Chipotle Mexican Grill - Did an online order. Barely any meat and no guacamole even though it says I paid for it on the sticker. - Mexican Near Me - Brockton, Massachusetts

If I could give this place zero stars I would. My pregnant wife and I both had severe food poisoning from this location. Stay away!

I ordered a bowl here and when I was eating it I found a bug in the my bowl please do not come here, it seems like they didn't wash the lettuce and it seemed old read more

Chipotle Mexican Grill - Mexican Near Me - Brockton, Massachusetts

I love Chipotle, and my kids love Chipotle - and this is the closest location to my home. I have went here approximately 20 times - not anymore. I will drive to the Norwood or Mansfield location instead of going to Brockton. I always order online, and well in advance. I give myself an extra 1/2 to pick up - so if I know i am going to be there at 5:30, I put a pick up time of 5; because they get busy. I order the same thing every time - 4 bowls for my family and 4 chips - same toppings. Consistently the order is either not ready or made completely wrong, I talking 80% of the time it is wrong. We usually just deal with it; but the last two times staff will now give attitude if they missed a chip, or you ask about the order. The extra time it will take me to drive to a different location is far better than dealing with the staff at this location. read more

Good food, great service and decent choices. I went today and tried the Chorizo burrito and it was pretty good. Prices are decent, plenty of parking and tables are usually clean. I did get a lemonade with my burrito today and the spout poured out water instead. I was in too much of a rush to even say anything to the staff. I'm pretty sure they would have handled it if I asked. read more

If I could rate below that I would. My girlfriend and I came in tonight to get ourselves bowls, and she got one extra, and she is very picky, one thing she will not get in her own bowl due to allergies even, is beans, which she did not notice the woman had put in it until she had paid. She went over and waited for the next customer to finish their order before she got "helped" not only did the woman who messed the bowl up the first time take the original bowl back and throw it away in the trash, she had to pay for her new bowl, which she did because she did not want to argue, but the woman had walked away from her once my girlfriend looked at both her and the cashier in confusion. If we had kept the original bowl, it would make sense to pay for the second one, but she just took it, threw it out, and went about. Fuck this place. read more

I was so disappointed when I stopped at this location after work. I ordered on the app for my food to be ready at 7:50 and didnt receive it until 8:20. The salsa was made so spicy if anyone ate it they would probably have a heart attack. Theres about 10 people working in the back and everything looks dirty. Food everywhere and finger prints all over the glass doors. The manager finally came out and orders started to come out faster. I did not feel good about eating the food when this location looked dirty and unorganized. read more

I've ordered from here tons of times and never had a problem. Even if I use the app to order it's always ready when I get there. Nothing bad to say read more

I honestly don't like chipotle that much. I only had chipotle no more than 2 or 3 times. However I'm not fond of the the meal itself. It literally made me sick. But also I don't load it with everything there and the number 1 thing is that they need to learn how to keep food hot and not cold. read more

Every time I order here it's always late or straight up a wrong order, I can order a half hour in advance and these lazy employees will take there sweet time taking my 15 minute old burrito to the mobile order shelf, last time I got food here they gave me some poor Asian woman's vegetarian burrito instead of my steak burrito, wouldn't recommend this location, the one in Newton is alright though :/. read more

I have had several issues with this location in the past. I had 4 doordash drivers cancel my order in a 2 hours period because my order was not ready. I only ordered a chicken quesadilla. When I finally got it there was no chicken inside. Very disappointed read more

I ordered a burrito from this chum bucket reviewed place and their 1 chromosome workers gave me a bowl and I got no lettuce with it‍

Their mobile order set up was over an hour behind to the point that a dozen different people were waiting whenever the worker would bring back 5 bags of orders at once. I left, and have no idea if I received a refund, because their chat bot was down. Avoid this location at all costs. read more

Throw the workers away, Good food, no customer service. It's a soap opera behind the register. The guests are polite.

Awful, slowest qsr experience I've ever had. Save your money and time and go elsewhere.

terrible customer service. never coming here again. they never have any food past 8:00pm. don't recommend coming here.