Mobile order scheduled for two hours after I made it. Arrived at Chipotle 2 hours and 13 minutes later. Was told "this order was already picked up by Uber Eats". ???. They reluctantly remade my order. I ordered guac on the side...was told it was out in my burrito. Walked out of Chipotle 11 minutes after entering to pickup my "prepared" mobile order. read more

Portion sizes are barely a spoon each. When you ask for a little bit more of ANYTHING....for example extra corn? ...you will barely get 4 corn kernels and then they immediately say "next?" A customer in front of me asked for a little bit of extra chicken which I've seen many people ask before but the employees response was very condescending "do you mean extra chicken because we are only giving out 4 ounces and anything more than that you need to pay" Guac had a large piece of avocado stem that my 2 year old spat out luckily. Go somewhere else if you want normal sized portions with staff that treat their customers better. VERY disappointed. Will absolutely never be back. There are 10 million other chipotles to choose from. BYE. read more

I have ordered delivery from this Chipotle location several times, and each time the rice is off or the chicken is mushy. Not sure what is going on at this specific location but other locations seem to be fine. The portion sizes are also abismal compared to other locations. If you're in the mood for some Chipotle, make the extra drive to a different location. Avoid this one. read more

Had me waiting 25 minutes for steak , and then not even giving me a full bowl of rice and didn't give me another bowl so I had to eat rice cold and bean read more

Chipotle Mexican Grill - Do better chipotle - Mexican Near Me - Aspen Hill, Maryland

This location is loud crowded and not well managed. Tables not cleaned, screaming babies etc. the food is fresh and hot. If you like chipotle food, get It to go read more

First time to tried, it was ok, good for a quick meal during the day. I ordered via app. and it was ready on time even though this location is alway very busy. (I recommend, if you don't want to wait in line so long, it is better way to order online or mobile ahead around 20-30 minutes) Everything was correct : burrito, carne asada, chicken, cheese, black beans, brown rice, romaine, queso blanco, red and green chili sauce. Overall, as for the taste were good as standard as franchise restaurant. Anyway, I ordered adding more protein but the portion I got, it seem less than it is supposed to be. Good location in Aspen Hill Shopping Center and pretty free parking lots. New and nice size restaurant and also have a few outdoor seatings if you want to avoid crowded dining room. read more

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The workers will talk poorly about you if you don't look Hispanic and believe you don't know Spanish.

Nice place and the ladies are really talkative everytime I go there it's a come back to me

How this location is still around baffles me. The last two times now I have ordered online from here for delivery and gotten something totally different than what I ordered. Ordered a double chicken bowl, absolutely not double chicken. Burrito with chicken and extra steak, not a single piece of steak in there, but black beans that I did not order. Whoever thought replacing the 7 dollar extra steak with beans should find a new job. This is the cheapest location Iv ever been to, they skimp so hard on everything it's ridiculous. Last time ordering from this dump. read more

Not much has changed since my last review. I can say that I've been very happy with all the promotions chipotle has had in general for health care workers. Definitely makes my line of work feel much appreciated. Decided to order a burrito here. I always recommend using the mobile app as the lines here are always long. Quickly grabbed my order and left. Dining is at a minimum but there a few outdoor seats available if weather permits. Parking can be hit or miss. Some days it's easy to find a spot, others it can be quite difficult. My burrito was wrapped well and stuffed. Definitely worth what I paid and very satisfied with how everything tasted. Will be returning! read more

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The food is okay but every time I go it feels like they are always out of everything. There's never any fajita veggies and when there is it's overcooked or they aren't making any more so they only hand out a small pinch per bowl. The servers also feel chaotic and unorganized. The servers are basically rushing to put together bowls and while I'm still all the way behind other customers in the line a server will have my bowl asking what toppings I want and I can't even see my bowl or the toppings they have left. It's also sloppy at times, I understand things can get really rushed and hectic but I hate seeing sour cream in the salsa I want. And when I finally get to the cashier all the orders from customers are all pushed together and they're constantly ringing up items customers didn't order or missing sides of guac, or queso, or chimichurri and the guests are having to correct them and sort the orders out. I often order chips or tortillas and don't get them when I do mobile orders read more

I really love the staff here overall; Always welcoming, smiles most of the time, and probably 1/2 of the servers have my usual order memorized. The food is consistent, and it's been one of my favorite spots since they first went into business. If I was to offer One word of advice, however, and this is not specific to your location, but all of them: The metal containers that hold your fillings and toppings collect condensed moisture on the underside. 'Sometimes' when an employee is swapping an empty container for a new one, they will carry the container over another container of food, and that moisture, who knows what it contains, drops into the food underneath. Idk, maybe have your staff be aware of that. It may take more time if you take the container being passed over out and set it to the side until you replace the container that sits behind it; that way you won't drip any of that moisture into the rest of your food, but back under the counter where it came from. It may take a little more time, But I'm sure most of your customers would appreciate the extra precaution being taken. Like I said, it doesn't happen often, but often enough to at least mention, for All Chipotle Locations. read more

The food was little, and not worth the price. I felt like I was paying for the name, not the meal.

This place is so stingy and racist!!!! all of the workers are Hispanic so if your not they will give you not even half of what they give people who are! There was a Hispanic guy in front of me and asked for basically the same order, but the worker gave him 10x more than me! I hope they fix this problem for equality. Food is yummy but customer service, terrible. read more

// 1 star for mobile order process // +1 star for expected taste I wish I read the reviews before putting mobile order (Uber eats) for pick up. The 5-15 minutes wait turned to 20+ min. Not only that, on the app it said it was ready. When I walked there were no mobile orders ready. I waited a little then when I asked about the order, they didn't even start on it. I don't mind waiting but don't say ready when it's not ready. The funny part is the several walk-in people got their food and left before me. Be warned, go in person and order. Do not use any mobile ordering. read more

Chipotle Mexican Grill - Inside - Mexican Near Me - Aspen Hill, Maryland

1. 11/1/23 The lid of the tomato salsa container was only partially closed so it spilled all over the bag; The spilled tomato salsa soaked through the bottom of the bag. 2. 11/1/23 The tomatillo-green chili salsa side container was not full. 3. 11/2/23 The rice was hard. 4. 11/9/23 Kid's chips did not taste fresh. The Coca Cola tasted flat. 5. I couldn't place my order on 10/31/23 Halloween with promo code BOORITO. I chatted with Pepper 4 days ago and Pepper promised someone would get back to me as soon as they're available which did not happen so I tried to chat to follow up but Gierlyn refused to help and refused to transfer me to a supervisor. 6. Hi Alex! Please see my reply to your comment, thanks! read more

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All filler no meat! Ordered several items for my fiancee and I for lunch and dinner. All were packed with rice and beans, but very little meat. read more

Chipotle Mexican Grill - Rice and beans. - Mexican Near Me - Aspen Hill, Maryland

What a horrible experience with processed fake Mexican food I paid for three chicken bowls. They only gave me two bowls with chicken on it. I came back to dispute, and she had an attitude with me and told me it wasn't her problem! Never again read more

Omg this location terrible. I had for tacos and look and what I got. A nasty bowl of wtf. ill never come here again. it's looks disgusting . read more

Chipotle Mexican Grill - I want never come here again. - Mexican Near Me - Aspen Hill, Maryland

Ordered through the app. Thankful I looked in my bag prior to leaving because several items were missing from my order. I had to ask a cashier for the chips and salad dressing. When I started eating it, I barely tasted the green salsa and noticed some corn in my vegetarian bowl (which I didn't order) Moreover, I found random objects in my food!!! I almost choked! read more

Chipotle Mexican Grill - Random objects I almost choked on in my vegetarian bowl: WHAT ARE THESE? - Mexican Near Me - Aspen Hill, Maryland

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chips are always stail and very stingy with food portions. servers never give enough meat.

Bad service for the main manager(idk his name but he has a blue eyes) , small portions overcharging for extra lettuce or cheese. I was work at chipotle 3 years ago and I never seen something so rude. I really don't recommend eat at that store. Run to another one. Mal servicio al cliente por parte del manager, pequeñas porciones en la comida o extras. Manager demasiado grosero. read more

I'm not a person to write reviews. However, after my two experiences with this place. I had to post this. The food here is always good. However, the service was terrible. Starting with the manager to the cashier. They often do not have all the options readily available and they tell you it will take 30min for it to be replaced. They pull you out of line and tell you that if you order online you can have the option. This makes no sense. They also close the restroom around 9pm. So good luck trying to climb over their wall of chairs they put so no one gets through to use them. This will be the last time I ever visit this place. They don't have the proper containers filled with drinks and or napkins and good luck finding ice to cool your drink. Overall is sad to see a big company like chipotle not care about all this bad review this location has. read more

The cashier Maria is so rude. I asked for chips and guacamole, was only given the guacamole. I went back to see what I was charged for since no receipt was given to me. Before I spoke to her, I saw how she was interacting with a door dasher. She was giving him a hard to and making him feel dumb. Just know the service isn't great here. read more

To avoid the Chipotle closest to me that has notoriously poor customer service, I went to one a little further away and that required the toll road for direct access. Even on a Monday night, the parking lot was jam-packed, although I was not surprised. A woman even reverse-parked onto a sidewalk thinking it was a handicap spot! There were only a few people in line. I ordered a veggie bowl with everything on it to simply instructions. The assembly line employees were cordial and competent for the most part but were unwilling to replenish the queso and instead wanted to scrape dried, old cheese from the sides and bottom of the metal container for the chips/queso side. I bought only the veggie bowl and departed. The restaurant was clean, the service was quick, and my food tasted like any other Chipotle I've ever been to. Consistent and did the job. A panhandler outside was soliciting money. read more

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If you ain't Hispanic best believe your order will get made sloppy and be uncared for . Watched chipotle employee put my food together like she was doing it for fun . Didn't care that she got all the black bean sauce all over the rim off the bowl then when I kindly ask if there is anymore veggie she completely ignored me , then I had to be a complete ass hole and ask again in a more rude way just for her to respond . Then I watch her neatly put together other customers food. Without spilling anything . I just walked the fuck out at that point . Not paying for shitty as service and disrespect like that GTFOH read more

Unfair treatment here ! I went to order behind another customer, and asked for guacamole. I was told it was reserved for online orders. Although that was off I accepted it. Then I saw the cashier hand the person in front of me guacamole. I then asked the cashier about guacamole again, and mentioned me seeing him give the person before me it. He replied that he couldn't give it and that person talked to the manager and asked, "would you like to speak the manager?" After saying yes, he came back to me without the manager and smirking saying "we don't have any". I looked to the right and saw the guacamole in the "to-go" station. He continued to smirk and ignored me when I addressed him. The manager never came out, I was lied to, and watched a customer before me get treatment that I was unable to get as a paying customer. Won't be returning to this location! read more

Worse chipotle in the area. Got a chicken bowl, everything was just cold. They skimp on the meat. Literally half a scoop and when I asked for more due to that , I was told it'll cost extra!! read more

When I tell you do NOT order online / on the app at this particular chipotle, heed my warning. Your food is guaranteed to be ready a half hour later than your scheduled pick up time. Right now as I write this, an order came out for a "Rachel" and neither I, or the 4 other customers standing with me were Rachel. This is down right sad, if I had just stood in line I'd be out the door 10 mins ago. Ordered for pickup at 1:20, it's going on 1:45. I'm sure the other patrons waiting with me scheduled for earlier. This is just frustrating, hope it can be fixed. Definitely never ordering here again. Look at that, I just finished and the line has grown to 8 people, all ranging from pickup times to 1:20-1:40. Update!!! It's now 1:50 and I had to walk up to the cash register to ask about my order. After searching through their database, they found where they charged me and are now finally making my order. Thankfully the team was nice enough to do that, but man. Again, order was for 1:20, and had people walking out with their mobile order food left and right. Just negligence all around, Super happy I paid $20 for that experience. read more

Chipotle Mexican Grill - As you can see they don't even use the shelf to show orders, they keep them behind the counter? I don't understand the logic here. - Mexican Near Me - Aspen Hill, Maryland

Ordered online from chipotle last Saturday and I must say I was very pleased. Everything was fresh and made accordingly , once I arrived I was able to walk up to the register to pick up my order with no hassle. The only downside to this particular visit was the fact that they ran out of chips. This particular chipotle is located in the Aspen Hill shopping center which is a very very busy area no matter the time of day. With that said I'm always pleased with the service, and overall taste of the food each visit. read more

Chipotle Mexican Grill - Mexican Near Me - Aspen Hill, Maryland

Gave me the wrong order and someone else's receipt was folded into my burrito !!!!!! Will be escalating read more

Chipotle Mexican Grill - Like what's up chipotle aspen hill??? Somebody ELSES receipt is wrapped inside the burrito... This is a new low - Mexican Near Me - Aspen Hill, Maryland

It's chipotle! They're food is always consistent and flavorful. I don't think I've ever had a bad meal at chipotle. It's always a salad or rice bowl for me. I haven't gotten a burrito in years. It really reminds me of a dinosaur egg when it's all said and done. I always get the tofu which tasted just like food. I mean it's food. But you know what I mean. It tastes like meat!!! read more

Chipotle Mexican Grill - Mexican Near Me - Aspen Hill, Maryland

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There was food in my steak bowl and grill person was not using gloves to prep food. It was an okay experience read more

Chipotle Mexican Grill - A piece of hair - Mexican Near Me - Aspen Hill, Maryland

This chipotle has constantly messed up my orders including missing several ingredients all the time and being unprofessional. Now I've found a hair in my food.. read more

Chipotle Mexican Grill - Found a hair in my food - Mexican Near Me - Aspen Hill, Maryland

If you were to be an innocent onlooker while I'm in line at Chipotle, you may be a bit confused. From the looks of it, my fidgeting may lead you to believe I have confused the burrito line for the bathroom line. I guess you could call that series of spastic movement, my hungry dance. The truth is, if I'm at Chipotle, it probably means I'm starving. This is when the line always seems to move the slowest. This is also the time that a girl who once ate two burritos in one sitting all of a sudden can't finish her damn burrito bowl! This location does a pretty good job at getting you in and out, line or not. There is also plenty of seating available even during peak hours. I really need to start ordering ahead to prevent my hungry dance from occurring in public. read more

Chipotle Mexican Grill - Mexican Near Me - Aspen Hill, Maryland

Food was great but I'll never place another online order here ever again. I placed an order at 11 to be picked up at 11:30, I got my food at 12:20. Had I waited inline as oppose to placing an online order, I would have gotten my food at 11:35 at the latest. The problem with the online order process is that you have 10 or so closely packed online orderers yelling their order number at the people making the orders. If you yell the loudest they may make yours earlier. Its also very difficult to hear who's order is prepared. I like to socially distance so I wasnt in the tightly packed group of people and as a result I was overlooked. No issues here with the food, it was very good but please dont place an online order, I wouldnt wish that experience on anyone. read more

Typical Chipotle. I ordered online for pickup and arrived a few minutes early so I waited inside by the pick-up area. (Note: you have to ask someone for your order. There is no sign but you must "check-in"...people stealing orders from pickup.) I luckily caught the attention of an employee who clearly had clocked out and was headed out buy was so friendly and savvy. She took my name and returned with my order. All sides were included and no complaints from the eater. There was a long line so ordering via app is a great option if you are limited on time but a clean location and standard Chipotle. read more

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Aside for chipotle being my kids favorite food there is nothing left to desire here. Service is horrible, staff are constantly rude and speak about customers in Spanish especially to their faces if they don't think you understand. Today Zach decided to be rude when we asked for double chicken because he assumed we didn't care to pay for double chicken. Unacceptable behavior. Food was hot and fresh which is why I didn't completely take away the 2 stars I gave but honestly this has to stop!!!! read more

Putting it in my nicest language possible, this place is simply awful. They have some genuinely hard-working and nice staff there but the managers and leader ship must not have a clue what's going on. Every time I go there I place an online order and it's never ready on time. I usually have to wait at least 10 to 15 minutes for it to be done; and this is in addition to ordering it in advance at least 10 to 15 minutes out. Seven out of 10 times there's always something wrong with my order(sometimes small, sometimes big). And sometimes it's a completely different order than mine. My final breaking point was when I went there today and got the worst treatment I've ever had there. Per the usual, my food was not ready so they had to scramble and send it down the line to be made. when he called me Ford I immediately noticed my burrito and chips were not in the bag. I mentioned it to him and he showed me their receipt which was missing that from the order. I showed him my confirmation in the app, the email confirmation I got, and mentioned that it had already hit my bank account. The guy at the counter was very nice and was even trying to expedite things and get me my order when the nastiest woman ever came forward claiming to be the manager. I showed her my proof and all she kept doing was shaking her head and saying no. I was pissed off at that point and also a little confused that a restaurant would deny me the food that I paid for. To which she just kept shaking her head and said no. After a little bit of time I decided it wasn't worth it and left. I'll obviously be contacting corporate, better business bureau, and my bank about disputing the fraudulent charges. My advice to all of you is to skip this location. If you must have chipotle, you're better off driving to the next one over. read more

I love the Chipotle food but a few days ago something happened in one of these restaurants, a new boy was preparing food without gloves and a boy who was training this new boy called him "brother" and the boy got angry and started saying that no one had right to define their sex and the manager threatened to fire the boy in charge of training this new boy and to fire him if this happened again so I recommend seeing his food because now we don't know what kind of dirty people prepare our food read more