It was neither quick or easy!
It did get done but literally in the 12th hour! Very Stressful!
Made an appointment the 12th of February in the Downtown Los Angeles Office for a rush (5 business days) China Visa as I was scheduled for another SE Asia trip on the 25th & needed passports before then.
They were supposed to arrive the 20th, Wednesday afternoon for pick up on Thursday morning the 21st.
Well I made 2 phone calls late Wednesday, 2 Thursday & 2 on Friday.
The phone rings continually while every 5 minutes asking you to continue holding or leave a message,(the phone playing a tune over & over).
After 15-20 minutes someone finally answers (I had the cell phone & landline going on 2 of their #'s). On my last call Friday at 3:45!! I'm told they arrived. Luckily rushing to LA from suburbia took an hour & made it 5 minutes before 5pm closing time (weekends closed).
The gal Raquel we signed up with was courteous, professional & very confident that she can do this, no problem. So I felt good!
But you're only as good as your weakest link, the courier service that brings the passports to office. They missed delivery on Thursday & barely made it late Friday, leaving us customers scrambling to get to downtown LA on Friday before 5!! To Raquel's credit, she mentioned she would wait but couldn't take a chance with a Monday morning flight & a $7K travel tour on the line if we missed our flight. Neither airlines or tour groups will wait for late stragglers no matter what the excuse.
So it got done but with a lot of stress for everyone involved!! read more