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    Docuhelp

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    3 months ago

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    OnCuba Travel

    OnCuba Travel

    4.2
    (5 reviews)

    I had an extremely frustrating experience with American Airlines that completely disrupted my day…read moreand night On 5/2/26. My flight was scheduled for 3:35 PM, and I arrived at the airport at 12:00 noon--well ahead of time. From there, everything went downhill. The flight was first delayed to 4:15, then to 5:50, then again to 7:00 PM with little to no meaningful communication. When we finally boarded, we sat on the plane only to be told there were mechanical issues and had to return to the gate. During this time, the cabin became extremely hot, and passengers were visibly uncomfortable and sweating. After deplaning, we were sent from one gate to another multiple times with no clear direction. The chaos continued when we couldn't board another flight because the flight attendants had timed out. Then, after replacements were found, the pilot timed out as well. At 10:30 PM, we boarded again, only to sit until 11:30 PM waiting for yet another pilot. We didn't take off until midnight and I didn't get home until 2:00 AM. This entire experience was exhausting, time-consuming, and completely unacceptable. To make matters worse, there was no real effort to compensate passengers for the inconvenience--just a $12 voucher emailed while we were still stranded in the airport. I understand delays happen, but the lack of organization, communication, and customer care made this a terrible experience. I expected much better from a major airline.

    This was the best place to book excursions in Cuba. The agent was very nice and accommodating…read more We booked the modern cars tour. Everything promises to us was delivered. The car was beautiful. My guide was the best! Lorena spoke perfect English and was so gracious in educating us about her country. Our driver, Jose, was so courteous and careful. We felt comfortable with them. This was a educational, enjoyable, wonderful experience. The price was even better! Thanks OnCuba Travel! We highly recommend and wi definitely use your services again!

    Docuhelp - notaries - Updated July 2026

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