Had a great experience with these guys. My wife is chatty and Byron patiently answered all of the…read morequestions she had and he stayed at least 30 minutes after closing to do so. The fireplace turned out beautiful and as a real estate agent, I know that it is going to increase the value of my home and make it more appealing. The service after the install has also been great. 2 thumbs up for sure!

Very helpful. Spend a good amount of time discussing the different aspects of each unit, pros and…read morecons, and answered all of our questions.

this is not the DJ's who installed my furnace with care. I called for service and was told the…read moreDean's is now "partnering with DJ's. This is a terrible mega business with call centers from out of the country now that "the left hand does not know what the right hand is doing" in my brief experience. I am going somewhere else!

My original review was many years ago, when DJS was a small independent operation, they have since…read morecome under new ownership and I'm not a big fan. They don't sell parts anymore, and every little thing they do is another fee. They don't really repair stuff anymore and instead try to sell you expensive new things.

We signed a contract for a chimney crown replacement with Jason in May 2020 and then never heard…read morefrom him again. Tried contacting him Via text, email, and phone, multiple times over a month with no response. Not sure why he sent a contract and then didn't honor it but we don't recommend his business.

I e-mailed Jason Jan. 30th about a bid & then again Jan. 31th. Feb. 1st he left me a voice mail…read morestating he'd stop out Wed. & that if I had any questions to call him. I called back on Tue. & asked if he'd need anyone at home. Incase he might need to see the fireplace from the inside. Jason never returned my call. I don't even know if he showed up since there was no business card in our mailbox or inside the front door. I've not heard anything from him via phone or e-mail. Don't ever consider using someone like this if that's how they treat potential customers.

Ryan came out in January of 2025 to fix my fireplace that had a gas leak. He fixed it once around…read moreMarch 2025 and the glass broke immediately after he left. He said it wasn't his fault and came out again and took even more money from me. It's been 10 months and the fireplace is still not fixed. He won't respond to my calls or emails any longer. I will be taking legal action to return my money and no longer want him fixing the fireplace.

Should have read all of the reviews before ever doing business with this company. Sent one…read moretechnician (Dan) to inspect the problem...gave me a price but said he couldn't do the work, another technician would do the work. Needed a down payment in order to order the parts to fix the fireplace. Ryan came, said he fixed the problem but the gas fireplace stopped working the next day. Called Ryan and he came back the next day....said one of our cats must have loosened the fitting...are you kidding??? The cat crawled inside the fireplace????? He said he fixed the problem but the fireplace is still not working. Multiple phone calls, text messages and no response.....he will taking your money and leave you without the work done.....

Last week, I called and set up an appointment for a technician to come out and take a look at our…read morefireplace, which was working, but occasionally cutting out. Last night, we were sitting in our living room watching TV while warmed by our fireplace. Today, their technician comes out, takes it apart, cleans it, "condemns" it, disables it, and generally charges me $300 to turn a fireplace that works 99% of the time into a fireplace that works 0% of the time. He said the cause was a piece of tubing that had sprung a hole. Tubing! A place that sells gas-powered fireplaces couldn't replace tubing! The only reason I had them out was that none of the other repair places I found would "service that brand."

This review is targeted at the employee, not the store as I know how hard it is to find talented…read morehelp these days. I went into FH&H yesterday and spoke with the sales rep. All I was looking for were a couple of clamps to finish the installation of my wood burning insert. This guy obviously had no clue what he was talking about and kept insisting that these circular clamps need to be manufacturer specific. He went on so long about it that the customer he was initially talking with left the building - I figured she saw an opening and hit the road. I ended up finding the stainless clamps at a near by big box hartdware store. My advice to the owners of FH&H - find a new showroom sales rep - this guy does not have what you need.

Unbelievably rude- first off you wait on hold far too long to schedule. Then they don't mention or…read moreremind you to keep the fireplace off for several hours, so I had to reschedule but luckily the tech was nice and gave me a 2 hour window instead of the 5 hour window you get when calling. Unfortunately day of the reschedule I'm sick and don't want to subject the tech (only nice efficient person at this company) to my cold. I call the main line and am rudely spoken to by Leander- I asked if the tech could contact me to schedule a shorter window when I'm not sick and he went off on me that's impossible. So I'm sick being yelled at.... Every time I've dealt with customer service it's nothing but long waits and rudeness. Find another company they're awful

Scheduled an in home visit to review my needs but they never showed up. A rep called about three…read moreweeks prior to the scheduled visit and I described what I wanted. He said he'd meet with me before the scheduled visit and that was the last I heard until they emailed me 2 days prior to the home visit to remind me.

I built a new home and purchased a gas fireplace from Fireside Hearth & Home. The fireplace worked…read morebeautifully until 2 years later I had Fireside's service team come to my home to clean the fireplace. Ever since they perform this recommended service, light is emitting around the enclosure and looks horrible. After 6 months and numerous visits from their service team, they have not been able to resolve the issue and have no sense of urgency to resolve the issue. I do not recommend buying anything from Fireside Hearth & Home.

Purchased a new construction home by builders who contract with Fireside Hearth & Home. Within 18…read moremonths my remote randomly stopped working - and I learned that this had occurred to many of the other homeowners in my community. Given that the warranty is only for 1 year, Fireside Hearth & Home took no accountability for this and wanted $325 just to come out and see what the problem may be. Not a company that believes in customer satisfaction and would therefore never recommend.

We just bought a home in Foreston and we got our chimney service by Sweep Dreams today. Wow I…read morehighly recommend Sweep Dreams Chimney Service. Justin did a awesome job and we wanted to say thank's for the excellent service. We will be definitely calling Sweep Dreams Chimney Service in the future.

Outstanding service. My wife and I purchased a home with a fireplace and had never had a real…read morefirewood fireplace before. We asked questions and the owner not only answered them but also educated us in other aspects of owning a fireplace. Fast forward to when we started using the fireplace. I called and asked a few questions over the phone and the owner we great in answering and giving advice. I look forward to continuing a relationship with this company as they were fair in the pricing. Great with the inspection and outstanding in with customer service.

They did a great job. Came in on budget and cleaned up af er the job. Recommend highly.read more

From the owner: At Full Time Heating & Cooling, we don’t just repair HVAC systems, we provide comfort and peace of…read moremind. Based in Watertown, MN, and serving the West Metro area, our family-owned business is committed to delivering honest, reliable, and affordable heating and cooling solutions for both homes and businesses. Our mission is simple: repair when possible, replace when necessary, and always act in the best interest of our customers. We value transparency, fair pricing, and exceptional service to ensure your comfort year-round. Explore our services to see how we can help.