Very helpful and prompt service. Their explanation of the fix was detailed and answered my…read morequestions. Plus flexible appointment scheduling, and more affordable than other estimates.

I gave them a five star rating just because I could not give them a six star rating Extremely happy…read morewith their professionalism and quality of work. Highest praise for Mark, the owner, Erik the head installer, and for Carter, Dan, Dillon, and Terri. Would highly recommend this company! Jim

I wouldn't hire any other service. They are on time, there customer interaction is comprehensive…read moreand on my 4th year of maintenance and it is always a good experience.

We hired Avid to install a new air conditioning unit. The train unit is fine but the installation…read moreservice was poor. I asked one of the installers if he would wear a mask when he was inside. There is someone in my family immunocompromised. He said masks are no longer needed and I asked him if he was vaccinated and he said no, I don't like shots. He then said he doesn't like wearing masks. He did not even have a mask with him. The other individual said we could all say we were vaccinated and no one would know. CDC guidelines require masks if you are not vaccinated. I expect Avid to follow the CDC guidelines or at least require their workers to have masks available if needed.

Tony came out and installed a new nest thermostat and drained the water heater. He was…read moreprofessional, efficient, affordable and very friendly. I highly highly recommend legacy heating and air. Plus Tony is a dog person as all the best people are!

I was looking for a tune-up on my furnace. He was very helpful. Super reasonable price for…read moreservice offered. Explained what he was doing. I will definitely call him again.

Good communication on the front end. I had a inducer motor replaced, and added on a new solenoid…read moreand ignitor. I asked for an itemized receipt and didn't get one after. My fault for paying before getting it, but it doesn't make me feel great about the markups not being shared. I thought I would be a repeat customer at the beginning but probably not after this lack of follow up

Mario was quick in response time and was able to come out almost immediately! He did great work and…read moreexplained what happened as well as offered to order me new air filters when I need. He is there to look out for your best interest. Because of him I now am sitting in a 65 degree house versus 87 degrees!

Technicians conducted a seasonal A/C tune-up, replacing gaskets and air filter. They cleared the…read moredrain line, cleaned the condenser, took care of the humidifier for the season, and tested the electrical components. Avery and Suzanne explained the work, and were friendly.

i have used these people for 20+ years. i have NEVER had a negative experience. i trust them in my…read morehome and what they do. DO you only hire pleasant people?? BL

I will note (as a follow up) that if you are on the maintenance "secured service" plan. Be sure to…read moreunderstand the renewal/cancellation policy. I haven't had an issue at all. But recently called to inquire about the process and it is quite inflexible: the date to cancel on is not clear, you need to give 30 days notice, etc. Nothing bad here-- just a general note that I thought I'd share because I'm the "anxious subscriber" and thought I'd benefit all those "relaxed subscriber" types out there (and some other anxious subscribers).

Furnace was not functioning one morning. Since it had only been one month since furnace tune up by…read moreCountryside, I called them. Informed them of the issue and that it was not an emergency since I also had a gas fireplace and the outside temps were unseasonably warm (high 30's). They got a tech to my house in 3 hours. Very good. Tech immediately diagnosed problem as a failed igniter, and informed me that it was a $500 part. Total repair bill was $667 to install a $40 part that took no more than 10 minutes to install. I have since found out that the igniter only costs $40, not $500! Total repair bill was $667 to install a $40 part that took no more than 10 minutes to install! I talked with the owner and he first tried to justify the 10X markup by saying it is to defray the admin costs at his facility. Must be very inefficient if they have that large of admin costs. Then he stated that this is the standard charge by most reputable organizations. I contacted a few other reputable HVAC organizations to confirm and found that they would charge about $350 for this repair, not the $667 that I paid. The people at Countryside were very friendly, knowledgeable and easy to work with but beware of the "price gouging" that they do. I paid $667.00 for a repair that costs only $350.00 at other HVAC service companies.

We have been members of Standard Heating and Air Conditionings "Smart Club" since we October of…read more2022. Since then, we have used their duct cleaning service, HVAC servicing and most recently purchased and had installed two new furnace unit. With EVERY service, the technicians have been knowledgeable about the assignment and experts in their field. We make it a point to ask how long they have been employed with SH∾ invariably several years. We favor family-owned business like this one because there is clearly a difference. Employees feel treated fairly and with respect by the owners and the employees witness the integrity and pride of the owners daily. The employees clearly reflect that pride in their attitudes and workmanship. No amount of advertising can establish a reputation like years of integrity and commitment to customer satisfaction like this.

Standard heating installed my furnace and have serviced it for three years. Good prices! Great…read morecustomer service. Their technicians are friendly and know their job!!! Also prompt and professional. I trust them!