The crew from Full Service Chimney truly is one of the best in the industry. Communication is very…read moreopen, with a highly responsive team, no matter the day/time. It is true that you get what you pay for. While Full Service Chimney might not be the cheapest option, they do a fabulous job with great attention to detail in a timely manner. Thank you to Chris, Shayne, and the rest of the team for a job well done. Now, we just have to wait for the spring rains here in Kansas City to ensure that the repairs alleviated our issue of water coming in the chimney.

I am sharing my firsthand experience with this business to help other consumers…read more In late April, I hired them to inspect a water leak located where the mantle and tile meet near the fireplace doors. They diagnosed the issue and recommended replacing the chase cover. Based on their expert recommendation, we paid them $2,625 for the replacement. Unfortunately, during a heavy rainfall in early July, the exact same leak returned. We called the company back, and they sent out the same technician. During this second visit, he performed a water isolation test between the siding and shingles. This test successfully proved the leak was coming from that specific area, which I have documented in the attached photos. Looking at the documentation they provided me, a clear contradiction stands out: *First Report: Listed the flashing condition as "Fair" and recommended the $2,625 chase cover. *Second Report: Listed the exact same flashing as "Poor" and resulted in a new quote of $7,100 to fix the actual source of the leak. Because we paid thousands of dollars based on an initial inspection that failed to resolve the issue, I am in the process of filing a formal complaint with the Kansas Attorney General's Consumer Protection Division. I highly recommend potential customers carefully review my attached, redacted inspection reports and photos before hiring this company. I have attached pictures of the reports and quotes on google. UPDATE: OWNER of full service chimney co., Thank you for your response. I have reviewed call recordings, transcripts, and read your email. Let me be perfectly clear: attempting to deflect accountability by implying a communication disconnect between my husband and me does not alter the physical evidence, your own written reports, or the signed contract. You have explicitly confirmed our case in your own email. You stated: "Our repair technician noticed that once the chase cover was removed, he was able to see from the inside of the chimney that the flashing showed signs of allowing water in." If your repair crew saw active flashing leaks and visible wood rot while the chase cover was off, re-assembling the chimney, taking our $2,625.38, and leaving our home to suffer structural water damage for another two months is the absolute definition of a negligent repair. Furthermore, our signed contract explicitly mandated: "While the chase cover is off, we will inspect the areas we can see around the roofline and flashing for water entry." Your team completely failed that contractual obligation. If they performed a proper inspection as promised, work should have been halted the moment the old cover was removed and the rot was visible. Instead, your company chose to finish an ineffective repair, collect our money, and wait until July to present an outrageous $7,100.85 upsell to fix the actual issue. Pointing to boilerplate fine print about a "1% surface area" to excuse an aggregate failure to stop the leak we hired you to fix is completely unacceptable. We will not be bullied or manipulated into paying $7,100.85 for your company's failure to properly diagnose this in April. As requested in my previous email, provide the line-by-line itemized invoice for the April work and the itemized breakdown for the new quote immediately. We are currently acquiring competitive estimates from licensed roofing and siding professionals in Overland Park, and we have fully initiated our complaint documentation for the Kansas Attorney General's Consumer Protection Division.

Vince the owner of Castle Heating and Cooling did an excellent job replacing my blower motor on my…read morefurnace. His price was $400. while the other large company wanted $1200. for the same thing. The other company told me he wanted me to talk to their salesperson about replacing my 12 year old furnace. Thank you Vince. Yelp wanted me to leave a second post so I gladly did! I'm having Castle handle my AC also. Terrific company.

I enlisted Yelp's help by creating a project, and they got me several providers who could help with…read moreour needs. Vince at Castle was quick to reply, gave me a good quote on the service we needed and arrived the same day early in the afternoon. He could not have been more professional or courteous. He checked out our system and said that everything was good to go for the spring, and that he would be happy to come back in the fall for a tuneup of the furnace, which I asked him to do. if we ever need repair on our HVAC system, Vince will be the first person I call.

Just the best people ever. Ashley got the tech out to us within 45 minutes of our call late on a…read moreFriday afternoon. The whole difficult situation was handled perfectly and professionally at the agreed upon price (which was more than fair, by the way, and better than any of their competitors that we called). There were no problems, no upsell and nonsense. Just came, did what they were there for in the most friendly, professional way possible, and went on their way. Wouldn't ask for a single thing to be different.

Aaron's technician, Robert, did a great job. I am satisfied with the work done. Thanks.read more

I reached out for service but never received any follow-up, call, or estimate. Because they didn't…read morerespond, no interaction happened and I hired someone else." I contacted them but never got a follow-up or call, so no interaction ever happened."

Fair price but went with a different contractor who gave me a better deal and wasn't hires by a…read moresecond company

Very fast and very reasonably priced service! Our AC quit during the heat wave so I expected that…read morethey would be bogged down with service calls and we'd be waiting a while. They were here within 2 hours of my call. He had the part to fix it and had it fixed in 15 minutes. Was very informative as well. The total cost was less than I would have expected to be charged by a big company for just the service call itself!

Friendly, professional, honest, and accurate!! They were able to come and diagnose problem same…read moreday. And on time!

Great service and competitive rates. Skille and efficient-/ they tend to show up early and finish…read morethe job quickly

on the 4th of July my AC stopped working!! Ross was amazing so kind and understanding the…read morechallenges I was having !! I had an outstanding experience with Dragonfly Heating Cooling and Plumbing From the initial phone call to the completion of the service, the entire team was professional, knowledgeable, and courteous. They arrived on time, thoroughly explained the issue and my options, and completed the work efficiently and with great attention to detail. What impressed me most was their honesty, expertise, and commitment to excellent customer service. They went above and beyond to ensure everything was working perfectly before they left. It's refreshing to work with a company that truly values its customers and takes pride in the quality of its work. I highly recommend Dragonfly Heating Cooling and plumbing to anyone looking for reliable, trustworthy, and exceptional HVAC service. I will definitely use them again for all of my heating and cooling needs!

Diego contacted me immediately after sending my request for a duct cleaning job. He was so friendly…read moreand knowledgeable over the phone. He came out the same day to meet with us and go over the project. Diego walked us through the entire home and showed us the entire process. He didn't pressure us or make us feel like we were making the wrong decision. I appreciate that he is so thorough and goes over any and all details and questions you may have. He sent out a text to confirm our appointment the day before. He called me the day of to let me know his ETA. He also sent me a text when he was en route. The communication is impeccable. After the service was completed he texted me again. I love the open communication offered. I'm extremely impressed with the attention to detail , quality of service, and customer service provided. Diego is extremely professional and articulate. We will definitely hire them again and keep using them for our air quality needs.

Needing an air duct cleaning after a remodel, we contacted Superior Air Quality Solutions. Diego…read moreand Miguel arrived for the estimate and told us everything they would do. Today, we had the work done! There were no surprises because everything had been spelled out during the estimate. They have excellent personal interaction and extremely knowledgeable about their service. They were very careful throughout the house. This is a great service! I would highly recommend them to my family and friends. We are looking forward to working with them again as the need arises.

Justin did an outstanding job. Checked my Air Conditioning system. Told me the status, filled up…read moreand topped off my Freon. Very friendly, easy to talk to and did a great job.

My Tech was Joe Crowley who is a "seasoned " tech with tons of knowledge and a great guy! Joe got…read moremy 30yr old dinosaur a/c unit up and running! Joe also provided me pricing on options for a new system that meets our needs. Great People! Vince