They did the install on our fireplace and my wife called for maintenance and the one time they…read morepicked up the phone, the answer was "you guys are far, we will call you back". I left about 4+ voicemails, the last one I stated that, I would write a bad review if I did not receive a call back. Here's my review, HORRIBLE. 11/15/2021 KJB did respond couple of days after and sent a technician, Bill. He came in today, did maintenance and fixed the problem. Very clean, quick and very reasonable with the price. I understand with covid and being short staffed. I need to update bc it was only right so thankyou.

The installation went very smoothly. When we didn't love the way it looked they replaced it with a…read moredifferent set at no cost . Incredibly accommodating

Victor fixed an old damper for us. He was quick, courteous, and reliable. Will use him for…read morechimney services in the future!

Victor and his team are amazing!!! Timely responses; knowledgeable, professional, quality works…read more Highly recommend!

Priced out the fireplace extraordinaire 864 by me in Bellmore. The wait was 12 weeks for…read moreinstallation and there was a significant up charge for an elbow in the venting. Called NYC Fireplaces and spoke to Stephanie who was extremely polite, knowledgeable and helpful. The unit was $2000 less than it would have been from the Bellmore store. NYC fireplaces installed the unit in a week and a half and the install came out perfectly. Raphi meticulously cut the siding for the vent cap and the install came out perfectly. Would highly recommended the team at this store.

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

Always courteous...always on time...always does a great job for me from yearly cleanings to dryer…read morevents.... Tedd always goes over my chimney with a fine tooth comb and makes sure there are no problems with it before leaving. Safety first!!! Honest, trustworthy, excellent service and reasonable prices. PLUS.....always cleans up which is an extra plus. I would definitely recommend him

I made an appointment with them for 12pm with a 2 hour window. 2pm rolled around and I still had…read moreheard nothing so I called and was told I would be called right back. Another hour passed so I called again to which I was greeted with a story about his truck breaking down and having to transfer equipment etc and tells me that he just walked back into the office and "I haven't even taken my coat off". 1. Why didn't you call me at all to tell me this and explain the delay? I sat around for 3 hours with zero communication from them. 2. Why are you back at your office and not at my house? You can't expect a customer to sit around all day waiting on you without communicating and giving them the opportunity to reschedule. It's 12pm on a Thursday during the work week so you do not have respect for other people's time either. Unprofessional!!! I cancelled and will be using someone else!

Our initial home inspection last year did not include the chimney and we really wanted to start…read moreusing it this holiday season. We needed a chimney sweep + inspection. Pete's company was thorough, professional and very reasonably priced. They showed up the next morning and completed the job in a reasonable amount of time. We used our fireplace that night and very happy with the results. I would recommend.

Pete responded to my inquiry right away and let me know when he could come over. He came right on…read moretime with all of the equipment he needed, and did the job thoroughly and efficiently. I just moved so this was the first time I had the flu inspected. He cleaned it , let me know what he found, explained things well in ways that respected my intelligence without assuming I know anything about chimneys (which I don't! Well I know a little now ha ha). He told me how to use it without getting smoke in the room and what to do if that happens. Pete is knowledgeable, friendly, helpful and very professional. I recommend him highly!

We hired McCrackin's Mr. Chimney to install a remote ignition for our gas fireplace and to change…read morethe log set. Everyone was fabulous, from the staff who handle calls and scheduling, to the folks who performed the work and to Phil himself. We highly recommend this company!!

Excellent service and reliable repair work I Used this…read moreservice after trying a different "fly by night" chimney/fireplace repair company. Mr. Chimney was efficient and very professional. They didn't have the chimney cap I needed in stock but ordered one and returned a few days later and did a great job. I would certainly recommend them and also advise against any other companies saying they are chimney/fireplace repair services- or using similar names. Mr. Chimney is the one that you WANT to use !

We just bought a home with a fireplace. My wife and I had never operated a fireplace and were…read morehoping we could use it for extra heat in the winter. Mike was able to stop by and give us the run down on the condition and what's possible. thankfully The liner is in good shape and we can proceed with getting an insert installed. Mike was thorough in his inspection of the fireplace and we can't wait for the next steps to get the new insert installed for this coming winter. 10/10 would recommend going through Taconic Fireplace for your fireplace needs, they're great to work with.

Highly recommend. Reliable , honest and professional. I had Anthony and his guys disconnect a very…read morelarge and heavy timberline wood burning stove so i could have new flooring done. Reinstalled after flooring was done and installed a new hearth as well. Absolute gentlemen.

Showed up on time, completed the work efficiently , made no mess and left the room perfectread more

I would be remised if I did not share my happiness of my recent gas log installation by Light My…read moreFire. The log set has given a black hole in my living room life. Regular wood became a mess especially when there was a wind that managed to get down the chimney, as well as a lonely Duraflame log resting on a large rack alone. Frank at Light My Fire was helpful and knowledgeable in picking out the log set that was needed to fill that "black hole" in the living room. He scheduled an appointment in December and it was exactly the date as promised. John, the owner and installer is an artist. He arrived for a site visit shortly and arrived on the date promised for the preliminary install (gas line etc). Inspectors arrived to check out work and were completely satisfied. Today, John arrived and completed the work. Fabulous! The "black hole" is no more. When shopping for a gas fire installation, call Light My Fire. I am sure you will be as happy as I am.

Wonderful customer service. I needed to replace my vent free gas fireplace and Frank helped me with…read moresize and selection, gave an accurate estimate and timeline for installation. The install was done quickly and fit to my wall space. The fireplace is the perfect complement to my family room.

Couldn't have had a better experience…read more There are two things people want when they need help with home projects: competece and honesty. I am fortunate to have found both in Pete. I had an emergency issue regarding my gas furnace and chimney and of the several companies that came to examine the problem (some of which are well known and highly rated) Pete was the only one to correctly diagnose the issue. In doing so, he saved me much money at his own expense and (more importantly) helped keep my family warm. Now, whether that is an indictment on the honesty of others or their lack of experience compared to that of Pete, I daren't speculate. Moreover, he gave me tips about my fireplace. He was prompt, affable, and patient enough to answer my myriad questions. When i have further work to do on my chimney his will be the first number I dial.

The tech showed up on time. He was skilled, polite and he took the time to go over ball 3 flues…read morethat I needed to have cleaned and explain what he was going to do. He also took before and after pictures of each flue to show what he"d done. Prices were fair, and he did exactly what I requested without trying to sell me on anything extra. Excellent service.