Good experience with Chimney Needs USA. Pros: prompt scheduling, friendly technician, competitive…read morepricing. Cons: cleaning could've been more thorough, outdated equipment, lacking inspection report detail. Room for improvement, but adequate service.

Victor fixed an old damper for us. He was quick, courteous, and reliable. Will use him for…read morechimney services in the future!

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

This was a really great experience and I will be working with NYC Fireplaces again! I initially…read moreordered a Gozney Dome pizza oven. They had the best price I could find online which is why I went with them. A few days after the order I realized I had made a mistake - I ordered a dual fuel wood/natural gas oven, when I actually needed dual fuel wood/propane. I called and spoke to Luca who immediately made the change in their system. The oven was delivered the next day and the delivery person was extremely courteous and helpful. Again, I made another mistake. I forgot to order the stand to put the pizza oven on. I called Luca again and he took payment for the stand and offered to waive the FedEx costs since I paid for assembly initially. That would have been great customer service already, but to go a step further, Luca called me back and said they would put it on a truck and deliver it that same day. Such a great experience!

I made an appointment with them for 12pm with a 2 hour window. 2pm rolled around and I still had…read moreheard nothing so I called and was told I would be called right back. Another hour passed so I called again to which I was greeted with a story about his truck breaking down and having to transfer equipment etc and tells me that he just walked back into the office and "I haven't even taken my coat off". 1. Why didn't you call me at all to tell me this and explain the delay? I sat around for 3 hours with zero communication from them. 2. Why are you back at your office and not at my house? You can't expect a customer to sit around all day waiting on you without communicating and giving them the opportunity to reschedule. It's 12pm on a Thursday during the work week so you do not have respect for other people's time either. Unprofessional!!! I cancelled and will be using someone else!

Always courteous...always on time...always does a great job for me from yearly cleanings to dryer…read morevents.... Tedd always goes over my chimney with a fine tooth comb and makes sure there are no problems with it before leaving. Safety first!!! Honest, trustworthy, excellent service and reasonable prices. PLUS.....always cleans up which is an extra plus. I would definitely recommend him

Our initial home inspection last year did not include the chimney and we really wanted to start…read moreusing it this holiday season. We needed a chimney sweep + inspection. Pete's company was thorough, professional and very reasonably priced. They showed up the next morning and completed the job in a reasonable amount of time. We used our fireplace that night and very happy with the results. I would recommend.

Pete responded to my inquiry right away and let me know when he could come over. He came right on…read moretime with all of the equipment he needed, and did the job thoroughly and efficiently. I just moved so this was the first time I had the flu inspected. He cleaned it , let me know what he found, explained things well in ways that respected my intelligence without assuming I know anything about chimneys (which I don't! Well I know a little now ha ha). He told me how to use it without getting smoke in the room and what to do if that happens. Pete is knowledgeable, friendly, helpful and very professional. I recommend him highly!

We hired McCrackin's Mr. Chimney to install a remote ignition for our gas fireplace and to change…read morethe log set. Everyone was fabulous, from the staff who handle calls and scheduling, to the folks who performed the work and to Phil himself. We highly recommend this company!!

My experience was that the tech was lazy and dishonest. Won't deal with them again. Sorry.read more

I initially had a positive experience with Taconic Fireplace based on a friend's recommendation…read more The installation and communication were satisfactory, and they addressed my few concerns during the process. Being in the construction field, I had a few concerns with the install and they assured me not to worry. they made sure that I understood that if anything happened, they would return to rectify the issue. When I reached out about a leak less than a year later, they mentioned fixing it but... with a 4-month delay and offered that I could hire a local roofer if I would like. I asked if they could cover the cost of a local roofer, given it was their work. Unfortunately, the response was a firm refusal, citing the minimal nature of the leak and its unusual occurrence. Their email to me: "No I will not cover the cost of a roofer. The leak is minimal and more strange it hasn't started since the beginning. Is this happening every so often or only on very windy and heavy rains or because snow is sitting up there." Should leaks only happen on rare occasions during specific weather conditions after a woodstove is installed? In my opinion, any leak for any reason, needs to be dealt with immediately. I had anticipated better service, especially from a recommended and seemingly kind company. It appears their commitment to quality diminished after the payment was made. I hope they address these concerns and prove themselves as a reputable company. I will update this review accordingly. Update: I received the following message from Michael the day after posting my review: "I appreciate the 1-star review. Why don't you call me and talk to me like a man before going on the internet and crying to everyone. 845-661-5148." Grateful for this last message, as it gives me further insight into the nature of the person/company I was dealing with.

We recently had fireplace doors installed. The whole process was very easy and efficient…read more We were provided with many options, with the salesperson (Dan) helping us to make the best choice for our fireplace. He was very knowledgeable. The installation by Michael, one of the owners, was professional and precise. His expertise lead to a perfect installation. There is no reason to go anywhere else.

Showed up on time, completed the work efficiently , made no mess and left the room perfectread more

Wonderful customer service. I needed to replace my vent free gas fireplace and Frank helped me with…read moresize and selection, gave an accurate estimate and timeline for installation. The install was done quickly and fit to my wall space. The fireplace is the perfect complement to my family room.

This was my second gas fireplace I had installed in my home by John. 3 years ago he did one in my…read moreliving room which I reviewed 5 star. This recent one was a replacement for a 30 year old gas stove in the family room. The price for the fireplace and installation was the best around. It was installed and working in hours and his workmanship, as usual was quick, clean and complete. He secularly sat with us to explain everything and welcomed us to call if any questions in the future. Would highly recommend them for sale and service. Professional, friendly and honest.