Please note: this is in the Niagara Centre Mall, NOT 6025 Chippawa Pkwy. Yelp insists on lumping…read morethe locations together. My friend and I stumbled upon this fantastic cat adoption centre in the otherwise dead mall that is Niagara Centre. In the front area, they stock odds and ends (water bottles, t-shirts, etc) to raise proceeds for their efforts. The back of the store is the really impressive part; it's divided by a floor-to-ceiling chain link fence with a gate, and they have dozens of cats wandering free. The area is the size of a large living room, and it's filled with all sort of furniture for the cats to climb/sleep on, as well as toys. There's an area in the very back marked "employees only" where the cats are free to retreat to if they need the litter box, food, or just a quiet place to hide. The employees are happy to let anyone in with the cats to visit, and you're free to pet or play with them, or just let them come to you. It's a great setup, almost like a cat cafe, where you can get to know your future pet on their home turf. No cages, so the cats aren't stressed out. One cat in particular approached us for attention, and we happily petted her and fed her some treats while she purred non-stop. The other cats casually strolled around or slept, not bothered by us in the slightest. I only wish I lived nearby, because I'd love to visit all the time. It's probably for the best, since I'd want to take all of the cats home.

Awesome people! Great animals! Slow moving animals but they are respectful and helpfulread more

Though I've never adopted from HEART I have stopped in to both their Hamburg and Williamsville…read morelocations. All of the volunteers are super friendly and so so caring! You can tell how much they love what they do. They're all extremely educated on their animals as well, if you need help finding your match they will find you the perfect cat. :)

I have had nothing but positive interactions with this organization…read more They are thorough and clearly put the dogs first. Whether you want to foster or adopt, there is a vigorous process to make sure it's a suitable match. There is no application fee and adoption fees are reasonable.

Fur Warriors is run by smart, experienced, and incredibly compassionate people who always put dogs…read morefirst no matter the cost. This rescue doesn't just talk the talk they take real action and have saved countless animal lives, often going above and beyond when no one else would. One story that really stuck with me was about a puppy named Peaches, who went viral after suffering abuse from an owner. Fur Warriors didn't just step in, they took action, got the abuser arrested, and saved that sweet pup. That level of commitment, bravery, and follow-through deserves serious respect. They spend thousands from their own pockets to make sure these dogs get the medical care and safety they need because they're not backed by government funding and rely solely on public donations. And let's be honest: how many people actually donate enough to cover those massive vet bills? Despite that, they never stop fighting for the animals. I truly don't believe the negative reviews. You can't fairly criticize a rescue doing such emotionally and financially demanding work when they're literally saving lives every single day. It just goes to show they're doing it out of pure love and dedication. Fur Warriors are true heroes in the eyes of so many of us!! They deserve nothing but respect, gratitude, and support for everything they do. They are the real deal heroes with hearts of gold. Thank you Ashley and Team for everything you guys do.

I've adopted 2 pets from Toronto Animal Services North Region…read more First was Riley, an 8 year old Lhaso Apso who was found wandering the streets. From his condition, it was evident he was homeless for many weeks and unfortunately, showed signs of being abused. It took a few months for Riley to build his trust with humans again, but for the 6 years we had him, he brought untold happiness to our home. Recently, I've adopted another dog...Finnegan, a 1 year old Shih-Tzu/Pomeranian mix. Finn was turned in to animal services as his owners could no longer care for him. Like Riley before him, he has personality with a capital "P"....and has, in a months time, become an old friend. When thinking of adopting a pet, why not look at an animal shelter or humane society? They have numerous animals looking for what they call "forever homes'. Some animals come with little or no background, so they are assessed and information is provided based on professional observations. Some animals are turned in by their owners, for whatever reason, and some background information is available. Some animals are rescues from a life that is unfitting anything. Besides dogs and cats, they have other animals as well, rabbits, guinea pigs...the list goes on and on. The people that I have been fortunate enough to deal with at Toronto Animal Services North have been stellar. They truly love animals and are careful to ensure that pets available for adoption are placed with individuals who can provide proper care for them. Sorry if I can't recall names, but everyone there was pleasant, knowledgable and obviously loved their jobs. They made the adoption process so much more enjoyable and they seem thrilled when one of their animals finds a new home. The cost is minimal and there are companions waiting to be found here. Please, before visiting a pet store or breeder, give a pet in a shelter a chance. You won't be sorry

The only reason I'm not giving them a 1 star rating is that they might be good at the actual…read morespaying and neutering, but I never found out! Calling them for the last 2 weeks, no one ever answers the phone, literally, not once. I'm talking calling 20-30 times per day, 2-3 calls at a time. Then their answering machine....the message is literally 3 minutes long. THREE MINUTES for what should be: "Leave a message after the tone" !!! So leaving an actual message for callback is very frustrating, as the message says so much information it kills your entire train of thought. Among other info, the message stated that they will call you back within 24 hours. It's been a week, no callback again. When we did get through to them months ago, we asked for spaying of 2 of our cats. The receptionist was very rude and we felt like she was just trying to get us off the phone so she could go back to playing Solitaire on her computer. She told us the fax number where to send all of our info and that it set up through that. Ok, so I faxed all of our information about both our cats. We did not receive any call back or anything, so after 2+ weeks passed, I got frustrated and called them again. The same (rude) receptionist picked up and said that they did receive the faxes and booked the cats for spaying. One was due to be spayed the next day, and the other in a week! Needless to say I was very upset, since they first off, booked both my cats on different dates, even though I requested they both be done on the same day. More importantly, I was upset at the fact that no one called us to tell us about the booking dates in the first place! Needless to say I cancelled. So yea, price wise this place maybe cheap, but they have absolutely NO customer service what-so-ever. Worst receptionist I've ever encountered with any business!

I have to admit it is really hard to get an appointment at any of the OSPCAs and Humane Society…read moreclinics. However, it is well worth the wait. The staff here is very friendly and very compassionate to animals. I had to call them and put my puppy on a waiting list for their spay and neuter services. It can sometimes take up to 3 months for them to call you back, that's how long their queue is! The day of your appointment you have to go in early and be on time because they only open the doors for that short duration. They give you all the information you need about the surgery and recovery. You are asked to come back in the evening around 4 to pick up your pet. That is when they give you all the paperwork and pain medications. I was really pleased with the service we received. I have and will keep donating to this organization and participate in their fund-raising events. They deserve a lot more recognition for what they do!

Heather is the absolute worst employee or volunteer or whatever she is and should be removed from…read moreher position at LCHS for small animal adoption services because SHE DOES NOT DO HER JOB COMPETENTLY. If I could give zero stars, I would. I spent nearly two months trying to adopt a rabbit from LCHS and it was the worst customer service experience of my life. Finally gave up. LCHS had 37 rabbits up for adoption last I checked. 37! That's more than any other humane society in Ontario that I checked. Now I know why... Heather makes it extremely difficult to adopt a rabbit.. as if you're trying to adopt a human baby! First you have to fill out a 4 page adoption package. Then Heather emails you once every few days to nit pick you about your application. They want to know everything like what you do for work, how long you're at work, how many hours your home a day, every detail of what you'll feed the rabbit, what vet you'll take it to, how often you'll take it to vet. Heather's response time is awful with her single questions that drag the adoption process out for weeks. I asked if there was a day/time I could call her to have a conversation and speed up the process instead of her emailing me with a question every few days. She said "No I have two jobs and don't do phone conversations, i'm very busy." Then later on she told me it didn't sound like I could afford a rabbit (which is complete bs, she doesn't know my income!) and she stopped responding altogether. So I called LCHS to ask to work with someone else for adopting a rabbit. I already have one and needed a companion for her. They told me Heather is only person I can deal with. I told them the situation. Then i get an email few days later from another employee who says she was forwarded all my information and will take over the process. More days pass and this girl was just as bad as Heather. They nit picked the second cage I had for the second rabbit. First it's not big enough, so I get bigger cage... then it doesn't have a lid on it, they think a rabbit will jump the 3 foot wall. So I put on a chicken wire lid. Then they say the lid isn't secure enough even though I secured it down with wire and metal clips!! They literally make it impossible! I finally snapped. They say they refer me to supervisor. Another two weeks go by, still no supervisor response! So... I finally gave up! Oh, they also said I could not come in person without appointment to see the rabbits due to COVID. And they wouldn't let me make an appointment because they kept nit picking every bit of info I gave them! Really a shame because I treat my first rabbit like a queen and her new companion from LCHS would have been treated like a king. So I call Niagara Falls Humane Society. They say to me... sure come down and look at the rabbits! We have about 7. I said... really? I can come see them in person? They said yes no problem and you can adopt the same day. I said wow! I'm on my way. So I walk in there... find the perfect, sweetest, most confident little male rabbit. Adopt him for $75... no questions asked. No hassle, no rude employees, didn't even have to fill out any paperwork! They took my name and address and did that for me. Process took 20 minutes. I named him Georgie and he is the absolute sweetest most perfect companion for my female rabbit. They are both litter trained now, free roam in my house, and very happy. So.. word of advice to LCHS... get your act together! Fire that Heather girl from small animal adoption and quit scaring people off who could give your rabbits a good loving home. You are honestly horrible! I'll never forget the awful service and treatment I experienced.

I am so broken for what this place did to me today. I connected to a dog, Bobby, they had on their…read moresite for a month. I read his description and saw his picture and I just knew he was meant for me, you know. I called them, they sent me a form to fill and filled it honestly. They called me to set the date for the meet and great and with more addition question like, where you live? Have you lived with a big dog? Etc. I ended the call with high hopes cause everything was going amazing and I thought this was it! I'm getting a companion in my life I can care for. He was my baby on my mind already. The day of meet and greet came by which was today, went in 30 minutes early cause I was anxious, it's like having a new baby. I had everything ready for him at my home. Have been preparing ever since I got the call. I showed up and i could tell straight ahead, he wasn't going home with me. The employee didn't even want to let me through the animal shelter door. Asking question about where I live and how often I'm home. Making excuses like he's big, he's strong, he needs training, he has separation anxiety, did they let you know about that?, who did you speak to? Then after all that, they started suggesting other dogs for me. Like how insensitive are this people. A dog is a lifetime companion and you're choosing different dogs for me like it's a temporary situation for me. I'm not a fostering the dog. I connected to the dog I choose, he is the one I see in my life and they treated him like he's a chess piece to me. I said I would do whatever suggestions you want. I will hire a trainer, I will get medication for this anxiety, I would have a caretaker with him when I'm at work so he doesn't get anxious, anything and everything you tell me to give him a good life, I would do. They finally let me meet him and I was in love with him. He was so beautiful and I could just see how he would change my life. But I knew I had to leave him behind. I'm writing this review in pieces, mentally, I left the animal shelter in tears. It's like going to the hospital excepting a baby only for them to tell you it won't be happening. Coming home to all the things that you got and did for him to feel at home in your home is so heartbreaking and something I never knew I would experience like this. I am gonna try again to find my forever companion but after my experience today, I need a few months to mourn my almost baby. My advice to the animal shelter east service, please include issues and concerns of the dog on the description and what's family and living conditions works for them . I hope this review is a lesson for you guys to do better.

The shelter is completely disorganized and truly makes me question their priority of the animal's…read morewellbeing. On Wednesday, I saw a dog that was available that was perfect for me. I've rescued dogs my whole life and knew this would be the perfect home. They do not accept emails so I set an alarm to be up and ready for their opening at 10:30 to be able to call. I get through, and the 7 million directory voices make me press a bunch of things until I finally get their *full* voicemail where it says try again later and the phone then automatically hangs up. From then on for hours the line was busy and I could not get through to even a ring. I took screenshots of all this. I got a hold of a human by noon and at this point the dog was already taken because "phones were off the hooks." I know.. I was the first caller so he would have been mine. Then that night, I see an add for another sweet dog in the West location's shelter. Perfect. I set an alarm and THE SAME THING HAPPENS. Now I lost two dogs that I would have been perfect for and kudos to the person who got through to a human because I genuinely do not know how they did it. All I can say is if your priority is rehoming the dog into a good family, the dog should not be "claimed" between 1030 to noon, without background checks and inspection. Regardless, now I'm upset because it seems like the shelter's priority is who has the quickest fingers to dial, rather than who will make a stable home for a rescue dog. Also, it's covid- get a call waiting system.

After an endless search to adopt a kitty, I came to this shelter. The place was spotless, and there…read morewere 3-4 employees on the job. Everyone was very helpful, courteous and accommodating. We were invited to go into any one of the adoption rooms, see, touch and bond with the kitties. I chose the kitty I wanted, filled out an adoption form, and she was mine! The shelter employees answered all my questions, gave me tips on care and handling based on my kitty's unique personality and gave me a bit of food she was eating at the shelter. It was a very positive experience. I highly recommend coming here if you are tired of running around to every rescue or pet store on a quest to adopt an animal.

NOT RECOMMENDED! Went there with my wife and family for a…read moresurprise for mother's day gift. Since we adopted two brothers last year from them. This time, the service and attitude from the older volunteer staff was very rude and challenging. After we expressed which cat we're interested in and then said that she's bonded with another, so we would have to get both. They asked how many cats we have (understandable question), I replied the two brothers. My son has one (unrelated from the brothers) and will be moving out this summer. The older volunteer staff then stated, "well maybe you should wait and see what happens" with her attitude... What does that mean!? Who the hell are they to tell me what's best for my family! So we left with a disappointed wife. One thing is for sure, they did not like me asking questions about any treatments, diseases or medical conditions on record. The living conditions is subpar. It is filthy, smells horrible and I would question if there are too many animals inside that small building. Maybe the Human Society of Greater Niagara or Niagara SPCA or even the Town of Pendleton should be contacted to check on things...

My daughter fell in love with a cat this past weekend while we were donating food. We applied to…read moreadopt him and were initially told we were approved but when we showed up to take him home they denied us because we told them we don't typically give canned food. Not that it was off the table just that it's not typical for us. There was no discussion it was an automatic decline and my daughter was devastated. I was so sad for her and the cat. I have owned cats for over 20 years and worked in the vet industry for over 6 years. I am appalled that they didn't trust us and left my daughter crying. To say we were approved and then to deny us when we showed up was absolutely cruel and they should be ashamed of themselves. This is not how a rescue operation should run and I will absolutely never support them again.

I adopted my beautiful girl Molly 8 years ago, she has brought me nothing but joy!…read moreThe adoption process was so smooth and everyone was so kind and helpful! The time she spent with her foster really helped her adapt to being the princess that she is .

We previously attempted a rescue from the downtown animal shelter and they had no information about…read morethe dogs. It was not a good experience. BPSBR was the opposite. Amazing place. I appreciate how hard they worked to properly match their rescue dogs and new owners. Melissa, one of the fosters, didn't think we were a match for a dog we wanted. We were disappointed but she told us she'd help us find the right dog and she did!!! I love my girl! The price for rescue reflects the care they put into getting to know the dogs, home visits, etc. Highly highly recommended!